1
00:00:00,000 --> 00:00:00,160
Love you, mwah. And our

2
00:00:00,160 --> 00:00:00,360
Love you, mwah. And our last

3
00:00:00,360 --> 00:00:00,400
Love you, mwah. And our last day

4
00:00:07,800 --> 00:00:09,720
Ion scan came back positive.

5
00:00:09,720 --> 00:00:12,120
That's a significant trace of it.

6
00:00:12,120 --> 00:00:15,240
He has admitted to using.
Did you use cocaine in Thailand?

7
00:00:15,240 --> 00:00:16,920
No, I didn't.
Did you use cocaine in Vietnam?

8
00:00:16,920 --> 00:00:19,120
No.
Did you use cocaine in the vicinity

9
00:00:19,120 --> 00:00:20,720
of the past two and a half weeks?

10
00:00:21,720 --> 00:00:23,640
Are you carrying drugs internally?
No.

11
00:00:30,800 --> 00:00:35,920
In Australia, 'just down the road'
can mean hundreds of kilometres.

12
00:00:37,240 --> 00:00:41,240
So, to keep everyone connected,
we rely on planes...

13
00:00:43,200 --> 00:00:44,760
..and lots of them.

14
00:00:47,160 --> 00:00:50,480
Crucial to this highway in the sky
is Melbourne Airport.

15
00:00:53,120 --> 00:00:56,000
Melbourne Airport.
Expect the unexpected.

16
00:00:56,000 --> 00:00:59,200
It's the busiest airport
in the country

17
00:00:59,200 --> 00:01:01,000
that operates 24 hours a day...

18
00:01:01,000 --> 00:01:03,640
They might not have experienced
something like this before.

19
00:01:03,640 --> 00:01:05,280
..seven days a week.

20
00:01:05,280 --> 00:01:07,800
We've had fog, we've had rain.

21
00:01:07,800 --> 00:01:09,200
So, tonight,
we've got to get it done.

22
00:01:10,920 --> 00:01:14,400
With unprecedented access...
The team are always on alert.

23
00:01:14,400 --> 00:01:16,880
..from the control tower...
First aid call.

24
00:01:16,880 --> 00:01:19,080
..to the tarmac.
It's all about speed.

25
00:01:19,080 --> 00:01:22,240
..to the airport's 24/7
nerve centre...

26
00:01:22,240 --> 00:01:24,440
Even if there's an incident,
we're the ones scrambling

27
00:01:24,440 --> 00:01:25,960
and passengers still have
a smooth journey.

28
00:01:25,960 --> 00:01:28,200
..we're going behind the scenes.

29
00:01:28,200 --> 00:01:30,040
We're looking at the cameras now.

30
00:01:31,400 --> 00:01:34,160
..to places very few people
get to see...

31
00:01:35,760 --> 00:01:37,440
What's inside that?

32
00:01:37,440 --> 00:01:42,360
..all to keep Melbourne Airport
running smoothly, safely...

33
00:01:42,360 --> 00:01:44,400
Suspected firearm
still in the chamber.

34
00:01:44,400 --> 00:01:46,120
..and on time.

35
00:01:46,120 --> 00:01:47,600
Two down. One to go.

36
00:01:47,600 --> 00:01:49,560
At a 24/7 airport...

37
00:01:49,560 --> 00:01:50,800
..every...

38
00:01:50,800 --> 00:01:53,440
I don't want this kangaroo
jumping anywhere.

39
00:01:53,440 --> 00:01:54,880
..second...

40
00:01:54,880 --> 00:01:57,400
..counts.
It's 10 to six. We're on scene.

41
00:01:57,400 --> 00:02:00,040
We've got a green light.
We're good to go.

42
00:02:02,000 --> 00:02:08,074
Watch Online Movies and Series for FREE
www.osdb.link/lm

43
00:02:19,160 --> 00:02:22,560
Between 2023 and 2024,

44
00:02:22,560 --> 00:02:25,240
passenger numbers
at Melbourne Airport

45
00:02:25,240 --> 00:02:29,120
went from eight million to
a massive 11 million.

46
00:02:30,880 --> 00:02:33,800
But not all travellers are coming
for our weather.

47
00:02:33,800 --> 00:02:36,920
We've got some methamphetamine
coming into Australia.

48
00:02:36,920 --> 00:02:40,400
Cocaine, heroin
are certainly a concern as well.

49
00:02:40,400 --> 00:02:43,200
Fighting illicit drug imports
costs Australia

50
00:02:43,200 --> 00:02:45,440
up to $16.5 billion a year.

51
00:02:45,440 --> 00:02:48,720
And it's the Australian Border Force

52
00:02:48,720 --> 00:02:53,920
on the frontline screening everyone
who enters the country.

53
00:02:56,280 --> 00:03:00,200
Corps, stand at ease.

54
00:03:00,200 --> 00:03:01,760
Welcome to the graduation ceremony.

55
00:03:01,760 --> 00:03:03,480
My name is Nelson Kuhn.

56
00:03:03,480 --> 00:03:06,080
And after 12 months of hard work
and training,

57
00:03:06,080 --> 00:03:09,120
we're graduating and becoming
official sworn officers

58
00:03:09,120 --> 00:03:10,320
to the Australian Border Force.

59
00:03:10,320 --> 00:03:12,760
Hence the one stripe
on each shoulder.

60
00:03:12,760 --> 00:03:14,960
Nelson Kuhn.

61
00:03:14,960 --> 00:03:16,400
I am excited to graduate today

62
00:03:16,400 --> 00:03:18,560
because I'll be finally able
to get out there,

63
00:03:18,560 --> 00:03:19,960
boots on the ground...
Congratulations.

64
00:03:19,960 --> 00:03:22,160
..and make a difference to our
community.

65
00:03:28,080 --> 00:03:31,320
Today is Nelson's first day
on the job

66
00:03:31,320 --> 00:03:33,760
as an official ABF officer...

67
00:03:36,240 --> 00:03:40,840
..working customs in Terminal 2's
International Arrivals hall.

68
00:03:40,840 --> 00:03:42,960
Hello. How are you, sir?
Hat off, please.

69
00:03:45,400 --> 00:03:48,360
It's the middle of the afternoon
customs rush.

70
00:03:48,360 --> 00:03:49,800
We've got one of the gates
not working,

71
00:03:49,800 --> 00:03:52,080
so we're just closing that one off.

72
00:03:52,080 --> 00:03:53,640
We'll open 93.
Yep. Open all.

73
00:03:55,800 --> 00:03:58,960
He's been partnered with fellow
ABF officer Anthony.

74
00:03:58,960 --> 00:04:01,040
What are your plans
while you're in Melbourne?

75
00:04:02,560 --> 00:04:04,160
Glasses off.

76
00:04:04,160 --> 00:04:06,720
As Border Force officers,

77
00:04:06,720 --> 00:04:09,520
they're on the front line
protecting Australia

78
00:04:09,520 --> 00:04:13,000
from passengers bringing
in illegal goods.

79
00:04:13,000 --> 00:04:14,560
Ni hao.

80
00:04:14,560 --> 00:04:17,960
First day on the job -
feels amazing.

81
00:04:17,960 --> 00:04:19,920
So, today, my responsibilities
and roles

82
00:04:19,920 --> 00:04:23,040
will be placed in
the secondary examination area.

83
00:04:23,040 --> 00:04:26,280
Xie xie. Bu ke qi.

84
00:04:26,280 --> 00:04:28,760
I will also be posted
in the baggage examination hall,

85
00:04:28,760 --> 00:04:30,880
conducting a baggage examination
on passengers

86
00:04:30,880 --> 00:04:32,440
that come through the hall.

87
00:04:33,680 --> 00:04:36,200
Right this way, sir.
Just to this counter.

88
00:04:36,200 --> 00:04:39,040
Nelson is currently conducting
a search of a gentleman

89
00:04:39,040 --> 00:04:42,560
who has returned to Melbourne
from a hunting trip in the USA.

90
00:04:42,560 --> 00:04:44,120
I can't see what I'm folding.

91
00:04:45,400 --> 00:04:47,320
We're looking for
prohibited imports.

92
00:04:47,320 --> 00:04:51,680
And these prohibited imports
include weapons, guns and drugs.

93
00:04:51,680 --> 00:04:53,120
Just because there's knives
in this bag,

94
00:04:53,120 --> 00:04:55,080
I'll just ask you to step back.

95
00:04:55,080 --> 00:04:57,320
He's self-declared bows
and hunting knives.

96
00:04:57,320 --> 00:04:59,280
Thanks for having them
in a container.

97
00:04:59,280 --> 00:05:02,680
He did say this is the first time
he's had his bags examined,

98
00:05:02,680 --> 00:05:05,680
but he had a history in maritime,
so he understands

99
00:05:05,680 --> 00:05:08,320
the delicate job we have
in scrutinising each passenger

100
00:05:08,320 --> 00:05:10,640
and their goods
as they come through.

101
00:05:10,640 --> 00:05:12,200
Just head to the grand exit.

102
00:05:12,200 --> 00:05:14,440
No worries.
Thank you.

103
00:05:14,440 --> 00:05:17,800
The ABF's job is to
keep customs flowing smoothly

104
00:05:17,800 --> 00:05:20,640
while applying
the right level of scrutiny.

105
00:05:22,400 --> 00:05:24,280
This passenger cleared screening

106
00:05:24,280 --> 00:05:27,720
in under 20 minutes
with nothing prohibited.

107
00:05:27,720 --> 00:05:29,960
But not everyone is so quick.

108
00:05:31,920 --> 00:05:34,120
Nelson just had a traveller flagged

109
00:05:34,120 --> 00:05:37,440
for a baggage search after raising
a few red flags

110
00:05:37,440 --> 00:05:39,840
with suspicious behaviour.

111
00:05:41,040 --> 00:05:43,200
What did you do in Thailand?
Uh...

112
00:05:43,200 --> 00:05:45,840
Basically partied a bit too hard.
Uh...

113
00:05:45,840 --> 00:05:47,360
In what way?

114
00:05:47,360 --> 00:05:50,200
Oh, I was just, I was just,
I haven't drank in a while, so...

115
00:05:50,200 --> 00:05:52,520
Oh, OK. Yeah.
I haven't drank in a while.

116
00:05:52,520 --> 00:05:54,520
I've been trying to drop my gut.
So, yeah.

117
00:05:54,520 --> 00:05:55,920
Oh. Me too.
Yeah.

118
00:05:55,920 --> 00:05:57,280
I'm trying.

119
00:05:57,280 --> 00:05:59,360
The passenger was referred from
the exit marshal

120
00:05:59,360 --> 00:06:01,000
in the baggage examination hall,

121
00:06:01,000 --> 00:06:04,120
and it was to conduct a partial
examination

122
00:06:04,120 --> 00:06:06,240
on the passenger's luggage.

123
00:06:06,240 --> 00:06:07,560
Is this all your baggage?
Yes.

124
00:06:07,560 --> 00:06:09,200
You packed the bags yourself?
Yes.

125
00:06:09,200 --> 00:06:11,280
Are you fully aware of the contents
of the bags?

126
00:06:11,280 --> 00:06:12,480
Yes.

127
00:06:12,480 --> 00:06:15,040
This passenger has returned
from travelling

128
00:06:15,040 --> 00:06:17,040
through both Vietnam and Thailand,

129
00:06:17,040 --> 00:06:20,600
known to be part of
the drug trade's Golden Triangle.

130
00:06:20,600 --> 00:06:22,920
I'm just going to go through...
Go ahead, mate.

131
00:06:22,920 --> 00:06:24,280
..and examine your bag.
Yeah. Go ahead.

132
00:06:26,840 --> 00:06:29,400
Upon the examination of the baggage,

133
00:06:29,400 --> 00:06:32,200
a lot of contents,
a lot of clothing articles...

134
00:06:34,320 --> 00:06:36,680
You've got some vapes?
Yeah, they're all out of battery.

135
00:06:36,680 --> 00:06:38,760
They're all out of fluid.
OK, yeah.

136
00:06:38,760 --> 00:06:42,680
There were a few little satchels
that had no items inside.

137
00:06:44,160 --> 00:06:46,120
What's inside that?

138
00:06:46,120 --> 00:06:48,040
What did you have?

139
00:06:48,040 --> 00:06:50,040
I could see
a white powdery trace.

140
00:06:55,840 --> 00:07:00,040
While ABF officers deal with incoming
passengers and their luggage...

141
00:07:03,680 --> 00:07:07,640
..there's a massive automated system
beneath each terminal...

142
00:07:10,120 --> 00:07:13,960
..that sends checked-in bags
to the baggage handling team,

143
00:07:13,960 --> 00:07:16,960
who make sure they get to
the right aircraft.

144
00:07:16,960 --> 00:07:18,480
I'm Brodie.

145
00:07:18,480 --> 00:07:21,680
I'm the baggage duty manager
for Melbourne Airport, one of four.

146
00:07:21,680 --> 00:07:25,040
But my job and role is to just
support anything to do with baggage.

147
00:07:26,840 --> 00:07:28,840
The scope of my job is quite large.

148
00:07:28,840 --> 00:07:31,200
Anything that's to do with the bag,
I'm there.

149
00:07:32,880 --> 00:07:36,840
Whether it's a bag drop,
the baggage system,

150
00:07:36,840 --> 00:07:39,040
bags on the floor, missed bags,

151
00:07:39,040 --> 00:07:42,400
bags that have missed flights,

152
00:07:42,400 --> 00:07:43,920
bags that don't have tags.

153
00:07:43,920 --> 00:07:45,760
The list goes on.

154
00:07:45,760 --> 00:07:49,480
So if it's got to do with the bag,
I'm there to help fix the problem.

155
00:07:49,480 --> 00:07:50,800
You got Perth?

156
00:07:53,640 --> 00:07:57,360
Today's no ordinary day
for Brodie and her team.

157
00:07:57,360 --> 00:07:59,640
Melbourne Airport is
in the middle of

158
00:07:59,640 --> 00:08:03,560
a major X-ray scanner upgrade
to boost security.

159
00:08:04,880 --> 00:08:09,760
Beneath each terminal lies a central
nervous system of conveyor belts,

160
00:08:09,760 --> 00:08:12,920
scanners and X-ray machines,

161
00:08:12,920 --> 00:08:17,640
all working together to sort
and screen every single bag

162
00:08:17,640 --> 00:08:20,680
before it's loaded on to a flight.

163
00:08:20,680 --> 00:08:23,000
The Terminal 1 bag room
is having major works.

164
00:08:23,000 --> 00:08:26,360
The engineering team have to cut
the belt to be able to fit in

165
00:08:26,360 --> 00:08:29,640
the new baggage screening
X-ray that's going in.

166
00:08:29,640 --> 00:08:33,120
But to do that, they have
to cut off half the bag room.

167
00:08:33,120 --> 00:08:35,760
So this is the old one,
but the one going in,

168
00:08:35,760 --> 00:08:39,040
it's probably nearly twice as big,
I reckon, a lot heavier as well.

169
00:08:39,040 --> 00:08:40,160
They're a lot heavier.

170
00:08:41,600 --> 00:08:44,840
The new X-ray machines come with
a major upgrade -

171
00:08:44,840 --> 00:08:46,080
3D imaging,

172
00:08:46,080 --> 00:08:49,880
giving security teams
a much clearer look at

173
00:08:49,880 --> 00:08:52,080
what's inside every bag.

174
00:08:53,320 --> 00:08:54,680
So this is the baggage system

175
00:08:54,680 --> 00:08:57,280
where they'll have to be
cutting down the belts.

176
00:08:57,280 --> 00:09:00,000
They'll have to cut through that,
re-engineer it

177
00:09:00,000 --> 00:09:02,120
to make sure that the new
X-ray can fit in.

178
00:09:03,640 --> 00:09:06,360
To pull off this major upgrade,

179
00:09:06,360 --> 00:09:11,080
the airport has to shut down 70%
of the bag room's belt system.

180
00:09:12,320 --> 00:09:16,240
But they still need to get the same
number of flights out

181
00:09:16,240 --> 00:09:18,640
between 6:00 and 9:00PM tonight.

182
00:09:18,640 --> 00:09:20,760
No pressure.

183
00:09:20,760 --> 00:09:24,080
On a normal running day,
this bag room has 14 laterals.

184
00:09:24,080 --> 00:09:26,280
A lateral is where
all the bags come down.

185
00:09:26,280 --> 00:09:28,200
So the belt system on
the ground here,

186
00:09:28,200 --> 00:09:29,560
that would be a lateral.

187
00:09:29,560 --> 00:09:30,840
We'll be going down to three.

188
00:09:30,840 --> 00:09:32,240
And on those three laterals,

189
00:09:32,240 --> 00:09:35,920
we're going to have to load
16 flights in three hours.

190
00:09:37,000 --> 00:09:40,720
16 flights means approximately
2,000 bags

191
00:09:40,720 --> 00:09:44,560
all coming down only three remaining
chutes.

192
00:09:44,560 --> 00:09:46,520
Five minutes,
is it alright if we shut you?

193
00:09:46,520 --> 00:09:50,200
It could mean
big luggage traffic jams.

194
00:09:50,200 --> 00:09:52,080
Literally counting down the minutes.

195
00:09:53,680 --> 00:09:55,840
I'm up for the challenge.
I love a challenge, I love it,

196
00:09:55,840 --> 00:09:58,720
I live for it.
That's why I work at the airport.

197
00:09:58,720 --> 00:10:00,360
It's exciting.

198
00:10:05,440 --> 00:10:08,920
Back upstairs
at International Arrivals,

199
00:10:08,920 --> 00:10:12,240
Nelson has discovered something
quite interesting.

200
00:10:13,280 --> 00:10:15,440
Now, what's inside this little
sachet?

201
00:10:15,440 --> 00:10:17,400
I honestly probably couldn't
tell you.

202
00:10:17,400 --> 00:10:20,160
Probably from... I've had this bag
for about, what, two,

203
00:10:20,160 --> 00:10:22,080
two and a half years?
Two and a half years.

204
00:10:22,080 --> 00:10:25,840
So this is the only bag that I have
that I could fit stuff in.

205
00:10:27,480 --> 00:10:33,040
I really wanted to allay my
suspicions on the answers I'm given.

206
00:10:36,520 --> 00:10:38,480
So, no angel. What do you mean?

207
00:10:42,120 --> 00:10:43,760
Oh, yeah? What did you do?

208
00:10:45,360 --> 00:10:48,440
OK. What type of pills?

209
00:10:48,440 --> 00:10:51,520
When was
the last time you had ecstasy?

210
00:10:51,520 --> 00:10:53,280
A lot of the questions that I asked,

211
00:10:53,280 --> 00:10:56,000
the answers were met with
a bit of vagueness.

212
00:10:56,000 --> 00:10:59,760
Uh, inaccuracies and inconsistent
time frames.

213
00:10:59,760 --> 00:11:02,280
And how many times have
you taken extasy?

214
00:11:03,720 --> 00:11:05,800
Yeah.
So more times than you can count.

215
00:11:07,440 --> 00:11:09,240
OK.
Yeah.

216
00:11:09,240 --> 00:11:12,320
The man's inconsistent
and vague answers

217
00:11:12,320 --> 00:11:14,440
leave Nelson no choice.

218
00:11:14,440 --> 00:11:17,040
He's sending it up the chain.

219
00:11:18,480 --> 00:11:22,440
Yeah. Can we organise an ion scan
for inside that?

220
00:11:22,440 --> 00:11:24,000
So what we're going to do,

221
00:11:24,000 --> 00:11:28,040
we're going to do a substance
and trace test on your bag.

222
00:11:29,000 --> 00:11:32,360
Ion mobility spectrometry or IMS...

223
00:11:32,360 --> 00:11:33,800
Just scan the bottom.

224
00:11:33,800 --> 00:11:37,040
..is a technique used in airport
scanners

225
00:11:37,040 --> 00:11:39,240
to detect drugs and explosives.

226
00:11:39,240 --> 00:11:41,400
It's a highly sensitive method

227
00:11:41,400 --> 00:11:44,920
capable of detecting minute traces
of drugs.

228
00:11:46,040 --> 00:11:49,120
And that's it?
Yeah. For the moment, yeah.

229
00:11:49,120 --> 00:11:54,000
While Nelson continues to question
the passenger and search his bags...

230
00:11:54,000 --> 00:11:56,360
So I'll ask you this. Have you been
in the company of ecstasy

231
00:11:56,360 --> 00:11:58,200
in the past two and a half weeks?
No.

232
00:11:58,200 --> 00:11:59,880
No? OK.

233
00:11:59,880 --> 00:12:03,760
Anthony runs an IMS test
on the bag swipe sample.

234
00:12:03,760 --> 00:12:06,960
Put the surface onto passenger's bag

235
00:12:06,960 --> 00:12:11,720
and it will look for traces of
either narcotics or explosives.

236
00:12:11,720 --> 00:12:16,160
The scanner has quickly
picked up a positive result.

237
00:12:16,160 --> 00:12:17,720
It's a significant trace of it.

238
00:12:17,720 --> 00:12:20,800
It's come back positive for cocaine.

239
00:12:30,000 --> 00:12:32,920
we would escalate that to
the Australian Federal Police.

240
00:12:35,440 --> 00:12:39,320
So the ion scan came back positive
for readings of cocaine.

241
00:12:40,520 --> 00:12:44,280
Importing drugs into Australia is
a federal offence,

242
00:12:44,280 --> 00:12:46,320
with penalties ranging from fines

243
00:12:46,320 --> 00:12:51,160
in the hundreds of thousands
of dollars to life in prison.

244
00:12:51,160 --> 00:12:53,120
There's been presumptive positive
of cocaine.

245
00:12:53,120 --> 00:12:55,200
Yep.

246
00:12:55,200 --> 00:12:58,480
It's Nelson's first day on the job

247
00:12:58,480 --> 00:13:01,520
and with a positive IMS test result,

248
00:13:01,520 --> 00:13:06,400
he's got no choice but to carry out
an additional screening.

249
00:13:06,400 --> 00:13:08,840
The examination needs to take
as long as it needs.

250
00:13:08,840 --> 00:13:11,160
Instead of just
a partial examination,

251
00:13:11,160 --> 00:13:14,440
we're going to do 100% of his bags

252
00:13:14,440 --> 00:13:15,920
as well as an X-ray.

253
00:13:15,920 --> 00:13:17,000
Can you tell me why is there

254
00:13:17,000 --> 00:13:19,640
a presumptive positive detection
for cocaine?

255
00:13:19,640 --> 00:13:20,720
I honestly couldn't tell you.

256
00:13:20,720 --> 00:13:23,000
This is the first time
I've used this suitcase.

257
00:13:23,000 --> 00:13:24,480
This suitcase has been used
by my family,

258
00:13:24,480 --> 00:13:26,360
this is the first time I've touched
the suitcase, man.

259
00:13:26,360 --> 00:13:28,480
Based on the presumptive positive
rating,

260
00:13:28,480 --> 00:13:32,400
it gives us a sort of understanding
that they may be concealing

261
00:13:32,400 --> 00:13:35,320
a prohibited item on themselves
or in their luggage.

262
00:13:36,880 --> 00:13:39,080
When was the last time you were
in the company of cocaine?

263
00:13:39,080 --> 00:13:40,680
Probably, like, three months ago.

264
00:13:40,680 --> 00:13:43,040
So you've taken cocaine?
Yeah.

265
00:13:44,280 --> 00:13:46,840
As this is my first encounter
with a passenger

266
00:13:46,840 --> 00:13:49,520
that has openly declared
they've used ecstasy

267
00:13:49,520 --> 00:13:51,280
and other prohibited imports,

268
00:13:51,280 --> 00:13:54,280
such as marijuana and cocaine,

269
00:13:54,280 --> 00:13:57,360
I thought I would have to inquire
a bit further.

270
00:13:57,360 --> 00:13:59,240
Making a false
and misleading statement to

271
00:13:59,240 --> 00:14:02,000
a Commonwealth officer is
a Commonwealth offence.

272
00:14:02,000 --> 00:14:04,120
I'm fully aware, I'm fully aware.
Yeah. Yeah. OK.

273
00:14:04,120 --> 00:14:05,920
So, did you use cocaine in Thailand?
No, I didn't.

274
00:14:05,920 --> 00:14:07,360
Did you use cocaine in Vietnam?
No.

275
00:14:07,360 --> 00:14:10,840
Did you use cocaine in the vicinity
of the past two and a half weeks?

276
00:14:10,840 --> 00:14:11,840
No.

277
00:14:11,840 --> 00:14:13,320
No?
No.

278
00:14:13,320 --> 00:14:15,400
Have you used it overseas?
No. Never.

279
00:14:15,400 --> 00:14:16,960
OK.

280
00:14:21,280 --> 00:14:23,760
Next bag.
Yeah.

281
00:14:23,760 --> 00:14:28,520
All the cases that we've put through
the X-ray have been clear so far.

282
00:14:30,000 --> 00:14:32,920
So I can confidently say
that there's nothing concealed

283
00:14:32,920 --> 00:14:34,800
within the linings of these
suitcases.

284
00:14:36,920 --> 00:14:40,920
Despite the presumptive
positive result for cocaine,

285
00:14:40,920 --> 00:14:43,960
officers haven't found any
actual substances

286
00:14:43,960 --> 00:14:46,080
in the passenger's luggage.

287
00:14:50,920 --> 00:14:52,760
He has admitted to using,

288
00:14:52,760 --> 00:14:55,680
but he doesn't have any
with him today.

289
00:14:55,680 --> 00:15:00,760
So ABF supervisor Ravi is
stepping in to assess the situation.

290
00:15:04,880 --> 00:15:06,480
So, Nelson, what are your thoughts?

291
00:15:06,480 --> 00:15:08,480
Possibly internal concealment.

292
00:15:12,200 --> 00:15:14,920
Getting in his trousers?
In his underwear?

293
00:15:14,920 --> 00:15:17,600
Yeah, possibly. Yeah.
OK.

294
00:15:19,080 --> 00:15:21,160
Are you happy for me to come
and have a quick conversation?

295
00:15:21,160 --> 00:15:22,760
Yeah.

296
00:15:25,800 --> 00:15:27,920
How are you doing today?
Yeah. Good. How are you?

297
00:15:27,920 --> 00:15:31,400
Not bad. It could be better
because the machines

298
00:15:31,400 --> 00:15:33,720
that have just tested the bags...
Yeah.

299
00:15:33,720 --> 00:15:36,200
..have blown for cocaine.
Yeah, that, I've heard, yep.

300
00:15:43,600 --> 00:15:45,600
When was the last time you used?
Uh, about three months ago.

301
00:15:45,600 --> 00:15:47,440
Three months?
Yeah. OK.

302
00:15:47,440 --> 00:15:49,280
Have you anything in your pocket?
No.

303
00:15:49,280 --> 00:15:51,040
Can you pat yourself your pockets?

304
00:15:54,200 --> 00:15:56,200
Are you carrying drugs internally?
No.

305
00:16:04,760 --> 00:16:06,840
Yeah. Go ahead.
OK.

306
00:16:08,240 --> 00:16:10,280
Yeah, easy, man.
OK.

307
00:16:11,240 --> 00:16:12,640
Yeah.

308
00:16:28,720 --> 00:16:30,160
Yep.

309
00:16:33,480 --> 00:16:34,520
Yeah.

310
00:16:34,520 --> 00:16:35,800
Yeah, no, I know.

311
00:16:35,800 --> 00:16:37,800
OK.

312
00:16:37,800 --> 00:16:39,000
Alright.
Yep.

313
00:16:40,160 --> 00:16:44,160
Based on the passenger's answers
and the bag search,

314
00:16:44,160 --> 00:16:45,760
Ravi has made the decision

315
00:16:45,760 --> 00:16:48,760
that he is not concealing
prohibited drugs.

316
00:16:48,760 --> 00:16:50,480
Cheers, guys. Thanks.
Have a great day.

317
00:16:50,480 --> 00:16:52,400
You too.
Thank you.

318
00:16:52,400 --> 00:16:54,360
Thanks for your patience today.
No, it's all good.

319
00:16:54,360 --> 00:16:57,760
I believe this passenger
was embarrassed to declare

320
00:16:57,760 --> 00:17:00,360
that he was taking illicit
substances.

321
00:17:00,360 --> 00:17:04,520
If we had a physical item of cocaine
in the luggage,

322
00:17:04,520 --> 00:17:06,920
that would have constituted
a Commonwealth offence

323
00:17:06,920 --> 00:17:08,560
of importing a prohibited import.

324
00:17:14,400 --> 00:17:18,040
Down in baggage handling,
the clock's ticking,

325
00:17:18,040 --> 00:17:20,240
as duty manager Brodie edges
closer to the start

326
00:17:20,240 --> 00:17:22,960
of the big X-ray system upgrade.

327
00:17:22,960 --> 00:17:26,880
We've already changed the X-rays
out in T4,

328
00:17:26,880 --> 00:17:28,480
T3, it's now T1's turn,

329
00:17:28,480 --> 00:17:31,960
and next it will be the big one
in International at T2.

330
00:17:34,200 --> 00:17:36,160
In 10 minutes, it's go time.

331
00:17:37,600 --> 00:17:40,000
They'll be shutting down
half the bag room,

332
00:17:40,000 --> 00:17:42,120
and then the ground handlers
will only be left with

333
00:17:42,120 --> 00:17:44,360
three laterals to load
the 16 flights.

334
00:17:46,080 --> 00:17:48,720
But while they are prepped
and ready...

335
00:17:48,720 --> 00:17:50,560
Alright, it's go time.

336
00:17:50,560 --> 00:17:53,920
..it seems that not all staff
in the airport

337
00:17:53,920 --> 00:17:56,240
have been given the right info.

338
00:17:56,240 --> 00:17:58,640
Hey, Brodie.
Hey, I missed your call.

339
00:17:58,640 --> 00:18:01,360
Can you tell them to stop
checking in at Jetstar?

340
00:18:01,360 --> 00:18:04,040
Are they checking in at Jetstar?
Yeah.

341
00:18:04,040 --> 00:18:05,560
Alright, I'll call them.

342
00:18:07,000 --> 00:18:11,160
Hey, Jase.
So at 6:00 when we flipped over,

343
00:18:11,160 --> 00:18:13,520
but they're still checking in at
the old Jetstar counters

344
00:18:13,520 --> 00:18:14,840
and they have to stop.

345
00:18:14,840 --> 00:18:17,520
The bags won't be able
to get down here.

346
00:18:17,520 --> 00:18:20,760
Might be some bags stuck up on
the belt system.

347
00:18:20,760 --> 00:18:23,880
We'll rescue those
as long as they don't keep going.

348
00:18:23,880 --> 00:18:27,360
The bags in question
are now being retrieved

349
00:18:27,360 --> 00:18:32,040
and brought downstairs for Brodie
and the team to process manually.

350
00:18:32,040 --> 00:18:34,960
But there's already another problem.

351
00:18:34,960 --> 00:18:38,600
I can smell, like, beer. Alcohol.

352
00:18:39,880 --> 00:18:41,320
Someone spill something?

353
00:18:41,320 --> 00:18:43,080
Maybe someone's bag's burst.

354
00:18:46,640 --> 00:18:49,720
I think someone's put
alcohol in their bag and it's broke.

355
00:18:49,720 --> 00:18:52,200
Ah!

356
00:18:52,200 --> 00:18:53,560
I can smell it.

357
00:18:54,560 --> 00:18:57,440
Look at this. It's alcohol for sure.

358
00:18:58,800 --> 00:19:00,280
No? Maybe not.

359
00:19:02,760 --> 00:19:04,360
Yep.

360
00:19:04,360 --> 00:19:06,880
Great.

361
00:19:06,880 --> 00:19:11,280
Adding even more pressure to
an already stressful situation,

362
00:19:11,280 --> 00:19:16,320
Brodie now has to call maintenance
for a pipe leak above the bag room.

363
00:19:16,320 --> 00:19:20,360
Judging by the smell,
it's definitely not water.

364
00:19:20,360 --> 00:19:22,320
Hey, Lisa, it's Brodie.

365
00:19:22,320 --> 00:19:24,960
We've got a pipe leaking onto
the road,

366
00:19:24,960 --> 00:19:26,800
and it doesn't smell like water.

367
00:19:26,800 --> 00:19:28,840
It smells like a dirty bar.

368
00:19:30,920 --> 00:19:32,520
It's the first I've seen of that,
though.

369
00:19:33,960 --> 00:19:36,440
This will get fixed
at some point tonight.

370
00:19:36,440 --> 00:19:38,440
But first I've seen beer
coming from the roof.

371
00:19:46,200 --> 00:19:50,120
Commercial jet aircraft are
the gold standard of aviation.

372
00:19:52,520 --> 00:19:55,840
They fly fast
and carry almost anything.

373
00:19:57,600 --> 00:19:59,400
But before they can soar,

374
00:19:59,400 --> 00:20:02,760
they need a little help getting off
the ground.

375
00:20:04,800 --> 00:20:06,280
(INDISTINCT RADIO)

376
00:20:08,840 --> 00:20:11,680
I'm a pushback driver,
so I'm moving aircraft,

377
00:20:11,680 --> 00:20:14,160
moving million-dollar planes
around the airport.

378
00:20:15,520 --> 00:20:17,720
It's beautiful today.
Absolutely beautiful.

379
00:20:17,720 --> 00:20:19,840
The best of Melbourne.

380
00:20:19,840 --> 00:20:23,920
Pushback drivers have to run
like clockwork

381
00:20:23,920 --> 00:20:29,320
because OTP or 'on time performance'
is how the airlines measure success.

382
00:20:29,320 --> 00:20:31,160
Precision is everything in aviation

383
00:20:31,160 --> 00:20:33,240
in terms of aircraft
landing and departing.

384
00:20:33,240 --> 00:20:36,160
A pushback tug might look small,

385
00:20:36,160 --> 00:20:38,920
but these little trucks
can easily push back planes

386
00:20:38,920 --> 00:20:43,160
weighing over a whopping 500 tonnes.

387
00:20:43,160 --> 00:20:44,720
When aircraft come in,

388
00:20:44,720 --> 00:20:46,800
they're under their
own engine power,

389
00:20:46,800 --> 00:20:49,360
but when they're needing to depart,
they can't reverse out.

390
00:20:49,360 --> 00:20:51,480
So it's the job of a pushback tug

391
00:20:51,480 --> 00:20:53,160
to move them out
and away from the terminal.

392
00:20:55,200 --> 00:20:59,040
While an aeroplane's jet engines
do have reverse thrusters,

393
00:20:59,040 --> 00:21:02,000
using them in a bay
would be dangerous

394
00:21:02,000 --> 00:21:04,560
for staff and ground crew,

395
00:21:04,560 --> 00:21:07,240
so they need a little help
to back out.

396
00:21:08,840 --> 00:21:11,080
We're at the domestic phase at
the moment here in Melbourne.

397
00:21:11,080 --> 00:21:12,600
This aircraft is due to go out
at midday.

398
00:21:12,600 --> 00:21:15,120
(INDISTINCT RADIO)

399
00:21:15,120 --> 00:21:18,560
Towbar is connected.
I've done my checks for that.

400
00:21:18,560 --> 00:21:20,360
So it's all connected up correctly.

401
00:21:21,440 --> 00:21:23,280
So once the bridge is retracted,

402
00:21:23,280 --> 00:21:26,760
the engineers will give me
a thumbs up when we're ready to go.

403
00:21:28,120 --> 00:21:31,800
There is an aircraft behind us on
the apron who have pushed before,

404
00:21:31,800 --> 00:21:34,160
so we've still got to wait for
that traffic to vacate before we...

405
00:21:34,160 --> 00:21:35,400
Before we move.

406
00:21:37,080 --> 00:21:39,400
Pushback traffic at airport bays

407
00:21:39,400 --> 00:21:45,080
usually means just one plane can be
moved on to the taxiway at a time.

408
00:21:45,080 --> 00:21:46,720
It's a tight dance.

409
00:21:46,720 --> 00:21:51,240
RADIO: 679 Foxtrot 1,
pushback approved.

410
00:21:51,240 --> 00:21:54,360
If pushback traffic flow
could be improved,

411
00:21:54,360 --> 00:21:56,120
airlines could schedule more flights

412
00:21:56,120 --> 00:21:59,760
to keep up with
growing passenger numbers.

413
00:21:59,760 --> 00:22:02,120
So, today, Melbourne Airport

414
00:22:02,120 --> 00:22:05,440
is trialling something
pretty special.

415
00:22:05,440 --> 00:22:09,640
The plan is that they'll push back
from gulf 45 and fox 16.

416
00:22:09,640 --> 00:22:14,280
Interface manager Jarred and aviation
program manager Peter

417
00:22:14,280 --> 00:22:18,280
are preparing to undertake
a dual taxiway pushback trial,

418
00:22:18,280 --> 00:22:21,760
which has been a long time
in the making.

419
00:22:21,760 --> 00:22:23,440
We'll do a walk over
with the pushback drivers

420
00:22:23,440 --> 00:22:25,480
here and here.

421
00:22:25,480 --> 00:22:27,760
The Dual Taxi Lanes project
has been around for a long time.

422
00:22:27,760 --> 00:22:31,520
We safeguarded it over
10 years ago.

423
00:22:31,520 --> 00:22:33,680
At the moment, there's a single line
down the middle

424
00:22:33,680 --> 00:22:35,520
and that's what the aircraft follow.

425
00:22:35,520 --> 00:22:37,400
And then they go into the bays.

426
00:22:37,400 --> 00:22:40,000
What we're proposing now is
to split that into two lines

427
00:22:40,000 --> 00:22:42,200
for the respective bays
on either side,

428
00:22:42,200 --> 00:22:44,880
and it means you can
get simultaneous movements

429
00:22:44,880 --> 00:22:47,240
where previously you'd
have one aircraft coming in

430
00:22:47,240 --> 00:22:49,480
and they'd have to hold
and give way to others.

431
00:22:49,480 --> 00:22:51,880
Now we can have multiple movements
at the same time

432
00:22:51,880 --> 00:22:53,240
so you can get to the bay quicker.

433
00:22:53,240 --> 00:22:55,520
Also, you can push back
at the same time

434
00:22:55,520 --> 00:22:57,680
and get out quicker
for your departure,

435
00:22:57,680 --> 00:23:00,520
so it speeds up arrivals
and departures.

436
00:23:00,520 --> 00:23:03,760
I've been working on this the whole
time I've been at the airport.

437
00:23:03,760 --> 00:23:06,360
It's going to be great
to actually finally see it

438
00:23:06,360 --> 00:23:07,480
start to get used.

439
00:23:07,480 --> 00:23:08,800
At the airport,

440
00:23:08,800 --> 00:23:12,760
saving an airline time
is saving them money.

441
00:23:12,760 --> 00:23:16,440
So both Jetstar and Virgin Australia
are excited

442
00:23:16,440 --> 00:23:20,160
to lend an aircraft and pushback crew
to Jarred and Peter

443
00:23:20,160 --> 00:23:23,880
to conduct the test
over the next two hours.

444
00:23:23,880 --> 00:23:26,760
G'day. G'day. How are you?
Good.

445
00:23:26,760 --> 00:23:29,000
So, if you have a walk around
out there,

446
00:23:29,000 --> 00:23:30,360
just have a look at the markings.

447
00:23:30,360 --> 00:23:32,480
I've seen the...
Comfortable they're visible enough?

448
00:23:32,480 --> 00:23:34,920
Know, sort of, what you're doing?

449
00:23:34,920 --> 00:23:37,120
We just had a run through
with Virgin about

450
00:23:37,120 --> 00:23:39,120
the pushback and the movement.

451
00:23:39,120 --> 00:23:41,080
Have you ran through similar
with Jetstar?

452
00:23:43,080 --> 00:23:45,360
Today's trial is crucial.

453
00:23:45,360 --> 00:23:50,720
The plan is to roll out dual aircraft
pushbacks in a month's time.

454
00:23:51,760 --> 00:23:55,720
But if the pushback drivers aren't
trained on the new technique,

455
00:23:55,720 --> 00:23:58,520
the planes could end up
too close to each other,

456
00:23:58,520 --> 00:24:00,800
which isn't good for anyone.

457
00:24:02,640 --> 00:24:04,520
All eyes are on this.

458
00:24:04,520 --> 00:24:07,680
CEO talked about it last week
in an update to the team,

459
00:24:07,680 --> 00:24:09,520
so it's got a lot of attention.

460
00:24:09,520 --> 00:24:12,360
It was mentioned this morning
by the chief of aviation.

461
00:24:12,360 --> 00:24:15,560
So, um, yeah, all the eyeballs of
the airport management

462
00:24:15,560 --> 00:24:17,560
within the respective airlines,

463
00:24:17,560 --> 00:24:20,480
um, everyone really wants this
to be successful.

464
00:24:20,480 --> 00:24:22,320
While it looks like everything's set

465
00:24:22,320 --> 00:24:25,640
and today's planning has gone off
without a hitch,

466
00:24:25,640 --> 00:24:28,760
Jarred's received a call
that could change all of that.

467
00:24:28,760 --> 00:24:33,160
Yep.

468
00:24:33,160 --> 00:24:35,320
I got a call from
our integrated operations centre

469
00:24:35,320 --> 00:24:38,920
saying this aircraft needs
to go back for a departure soon,

470
00:24:38,920 --> 00:24:41,000
so Virgin is sort of a bit twitchy.

471
00:24:41,000 --> 00:24:42,760
They want to get it,
get the trial done,

472
00:24:42,760 --> 00:24:44,400
get the aircraft out.

473
00:24:44,400 --> 00:24:47,760
The original plan was that we'd have
this aircraft for a two-hour slot,

474
00:24:47,760 --> 00:24:49,560
so, yes, not all going to plan.

475
00:24:51,120 --> 00:24:53,120
Yeah. Alright. Chat soon. Bye.

476
00:24:54,560 --> 00:24:59,520
Virgin Australia need their plane
back sooner rather than later,

477
00:24:59,520 --> 00:25:02,400
which leaves just 20 minutes

478
00:25:02,400 --> 00:25:04,720
and one go at the trial.

479
00:25:04,720 --> 00:25:07,200
All of the risks are very controlled
in this sort of environment.

480
00:25:07,200 --> 00:25:09,680
If we went into go live
without doing this trial,

481
00:25:09,680 --> 00:25:13,640
it means we're really opening
ourselves up to potential unknowns.

482
00:25:13,640 --> 00:25:15,520
And when there's unknowns,

483
00:25:15,520 --> 00:25:17,680
that's when issues arise.

484
00:25:17,680 --> 00:25:21,680
The team's meticulous planning
could all be in vain

485
00:25:21,680 --> 00:25:25,480
if this single pushback
does not go to plan.

486
00:25:34,320 --> 00:25:38,040
it means that airlines will be able
to add more flights

487
00:25:38,040 --> 00:25:40,760
arriving and departing
Melbourne Airport.

488
00:25:44,840 --> 00:25:49,000
However, more flights means
more pilots.

489
00:25:49,000 --> 00:25:53,080
And currently,
there's an industry-wide shortage.

490
00:25:53,080 --> 00:25:55,680
But with the demand
for travel increasing,

491
00:25:55,680 --> 00:26:00,680
airlines and airports are investing
heavily in training and recruitment.

492
00:26:02,120 --> 00:26:06,160
Here in Melbourne, at the Qantas
Flight Training Facility,

493
00:26:06,160 --> 00:26:10,240
new pilots are put to the test
as they hone their skills

494
00:26:10,240 --> 00:26:12,520
in state-of-the-art simulators.

495
00:26:12,520 --> 00:26:13,880
I'm Philip Schwarz.

496
00:26:13,880 --> 00:26:17,640
I'm the Boeing training
and checking manager at Jetstar,

497
00:26:17,640 --> 00:26:20,320
and I'm standing next to my son,
Patrick Schwarz,

498
00:26:20,320 --> 00:26:23,800
who has joined the airline
a little over a year ago

499
00:26:23,800 --> 00:26:27,720
and is a first officer on
the Airbus A320.

500
00:26:30,640 --> 00:26:32,240
I've always wanted to be a pilot.

501
00:26:32,240 --> 00:26:34,600
And I pursued that starting at

502
00:26:34,600 --> 00:26:37,760
the Qantas Group Pilot Academy
in 2021.

503
00:26:37,760 --> 00:26:39,440
In you go, Pat.

504
00:26:39,440 --> 00:26:41,560
When I found out that Patrick
was really interested in

505
00:26:41,560 --> 00:26:42,840
becoming a pilot,

506
00:26:42,840 --> 00:26:46,720
it was one of those
joyous plus terror-type feelings.

507
00:26:47,720 --> 00:26:50,440
I haven't been involved
in Patrick's training.

508
00:26:50,440 --> 00:26:51,840
It's been very arm's length.

509
00:26:51,840 --> 00:26:54,320
Morning, Patrick.
Morning.

510
00:26:54,320 --> 00:26:55,960
That would be a conflict of
interest.

511
00:26:55,960 --> 00:26:58,360
Looking forward to this?
Sure am.

512
00:26:58,360 --> 00:27:00,200
I didn't really want to teach him
to fly

513
00:27:00,200 --> 00:27:01,960
because I had to teach him to drive.

514
00:27:01,960 --> 00:27:03,760
Yeah, it wasn't that bad.

515
00:27:07,680 --> 00:27:13,920
Jetstar's biggest plane is
the new Boeing 787 Dreamliner.

516
00:27:13,920 --> 00:27:15,560
I'm just turning everything on now.

517
00:27:15,560 --> 00:27:20,040
And even though Philip hasn't been
part of Patrick's training before...

518
00:27:20,040 --> 00:27:21,720
Environment, visuals.

519
00:27:21,720 --> 00:27:26,280
..it's a father-and-son lesson
inside a flight simulator,

520
00:27:26,280 --> 00:27:29,760
the same one used to train pilots
in a Dreamliner cockpit.

521
00:27:29,760 --> 00:27:34,760
My general role is to manage
training on the Boeing 787 fleet,

522
00:27:34,760 --> 00:27:37,760
utilising the simulator
and also in-flight training as well.

523
00:27:37,760 --> 00:27:40,680
Patrick, who normally flies
an Airbus,

524
00:27:40,680 --> 00:27:43,840
will use today's simulator profile

525
00:27:43,840 --> 00:27:45,800
to learn how to master the Boeing.

526
00:27:45,800 --> 00:27:48,880
He thinks he's got
the A320 sorted out

527
00:27:48,880 --> 00:27:51,160
and I'd like to show him
how we do it on the Boeing.

528
00:27:51,160 --> 00:27:53,560
You haven't got this thing ready
to go yet, so let's get these on.

529
00:27:53,560 --> 00:27:55,400
I don't know how to do it.

530
00:27:55,400 --> 00:27:56,960
Two very different platforms

531
00:27:56,960 --> 00:28:00,240
and often a lot of conflict between
the pilots of which is better -

532
00:28:00,240 --> 00:28:01,320
Boeing or Airbus?

533
00:28:01,320 --> 00:28:03,560
Airbus is better. Airbus is better.

534
00:28:03,560 --> 00:28:05,280
Boeing is better.
Airbus is better.

535
00:28:05,280 --> 00:28:07,320
Great day to learn
how to fly a Boeing.

536
00:28:08,760 --> 00:28:11,480
My role here is to develop
training material.

537
00:28:11,480 --> 00:28:15,200
Every six months,
we change simulator profiles,

538
00:28:15,200 --> 00:28:16,240
and the pilots come in

539
00:28:16,240 --> 00:28:18,040
and do their six-monthly checks

540
00:28:18,040 --> 00:28:20,920
where they go through
lots of emergency procedures

541
00:28:20,920 --> 00:28:23,920
that we don't like to practise
in the real aircraft.

542
00:28:23,920 --> 00:28:27,040
So our pilots are fit and ready
to take on anything

543
00:28:27,040 --> 00:28:30,080
that happens in the environment
when they're out there flying.

544
00:28:31,720 --> 00:28:35,840
Jetstar's 787 flies to multiple
international destinations

545
00:28:35,840 --> 00:28:38,480
from Melbourne Airport,

546
00:28:38,480 --> 00:28:41,840
all of which can be recreated
in the simulator.

547
00:28:43,400 --> 00:28:47,360
Today, Patrick's getting to know
the 787 flight deck,

548
00:28:47,360 --> 00:28:52,400
which features the largest LED
screens of any commercial aircraft -

549
00:28:52,400 --> 00:28:54,400
two heads-up displays

550
00:28:54,400 --> 00:28:58,520
and a whole new steering system
he's not quite used to.

551
00:28:58,520 --> 00:29:02,080
The Boeing flight deck is very
different to the Airbus flight deck.

552
00:29:02,080 --> 00:29:05,600
The main difference is having
the yoke in front of me.

553
00:29:05,600 --> 00:29:09,200
Beautiful flight deck, isn't it?
Yoke's in the way occasionally.

554
00:29:09,200 --> 00:29:11,360
Occasionally?
It's always in the way.

555
00:29:11,360 --> 00:29:13,320
Yeah.

556
00:29:13,320 --> 00:29:15,120
In the Airbus we have
what's called a sidestick.

557
00:29:15,120 --> 00:29:18,280
Kind of like a joystick
just sitting on the side.

558
00:29:18,280 --> 00:29:20,160
OK. We should be ready to go.

559
00:29:21,640 --> 00:29:22,920
Commencing pushback.

560
00:29:22,920 --> 00:29:24,680
And we're ready to start right
and left.

561
00:29:24,680 --> 00:29:26,200
Start right and left. Thanks, Pat.

562
00:29:27,360 --> 00:29:33,440
The Qantas Group Pilot Academy runs
an intensive six-day-a-week course,

563
00:29:33,440 --> 00:29:37,120
helping budding pilots earn
their wings faster

564
00:29:37,120 --> 00:29:39,960
and easing the current pilot
shortage.

565
00:29:39,960 --> 00:29:44,240
What we do in 55 weeks
normally takes about four years.

566
00:29:44,240 --> 00:29:45,640
It was very, very intense.

567
00:29:45,640 --> 00:29:48,200
Where are we heading today, Patrick?

568
00:29:48,200 --> 00:29:49,280
Uh, Honolulu.

569
00:29:49,280 --> 00:29:51,440
Hope you brought
a fistful of dollars.

570
00:29:51,440 --> 00:29:53,960
That's what you're for.

571
00:29:53,960 --> 00:29:57,720
Towards the end of 2022,
I was a fully licensed pilot.

572
00:29:57,720 --> 00:30:00,920
And then in 2023,
I started my training at Jetstar.

573
00:30:00,920 --> 00:30:03,120
Before taxi checklist.

574
00:30:03,120 --> 00:30:05,320
Anti-ice.
Auto.

575
00:30:05,320 --> 00:30:06,800
Recall.
Checked.

576
00:30:06,800 --> 00:30:08,520
Flight controls.
Checked.

577
00:30:08,520 --> 00:30:10,160
Ground equipment.

578
00:30:10,160 --> 00:30:11,200
Clear.

579
00:30:11,200 --> 00:30:13,840
Before taxi checklist complete.

580
00:30:13,840 --> 00:30:17,120
Jetstar 27, runway one six.
You're clear for take-off.

581
00:30:22,160 --> 00:30:23,680
Thrust.

582
00:30:23,680 --> 00:30:25,600
Thrust set.

583
00:30:25,600 --> 00:30:27,560
B1.
Rotate.

584
00:30:28,560 --> 00:30:30,320
Positive rate.
Gear up.

585
00:30:33,160 --> 00:30:34,960
And you're cleared to fly
at level 240.

586
00:30:40,600 --> 00:30:42,800
You see the little ball?
Yeah.

587
00:30:42,800 --> 00:30:45,320
You just pop that inside
the flight path vector.

588
00:30:46,320 --> 00:30:47,800
You're doing great.

589
00:30:47,800 --> 00:30:49,120
Much smoother than your driving!

590
00:30:50,520 --> 00:30:55,760
I'm very proud of Patrick and his
achievements and what lies ahead.

591
00:30:55,760 --> 00:30:58,160
It's been a wonderful journey
so far, and I hope it continues.

592
00:30:58,160 --> 00:31:02,520
Do you think one day that you'd like
to fly the 787?

593
00:31:03,520 --> 00:31:05,760
I think so.
I'd love to do your training.

594
00:31:05,760 --> 00:31:07,480
Or some of it.
Oh, not the training!

595
00:31:09,040 --> 00:31:10,560
Yeah.

596
00:31:10,560 --> 00:31:13,080
I've got to give Dad a break from
training me.

597
00:31:13,080 --> 00:31:15,560
He taught me how to ski, drive,
swim...

598
00:31:15,560 --> 00:31:17,440
Ride a bike.
Ride a bike.

599
00:31:17,440 --> 00:31:19,120
Talk, read...
Talk, read.

600
00:31:19,120 --> 00:31:21,840
Hm.
Give someone else a go.

601
00:31:21,840 --> 00:31:23,960
Keeping our family
and professional life separate

602
00:31:23,960 --> 00:31:27,240
is a bit hard in this industry,
particularly at the same airline.

603
00:31:27,240 --> 00:31:30,320
And I would love to fly with Dad
one day on the 787,

604
00:31:30,320 --> 00:31:33,920
or if he decides to make the move
back to the Airbus one day as well.

605
00:31:33,920 --> 00:31:36,520
I would absolutely love to fly
with him.

606
00:31:36,520 --> 00:31:39,440
And I'd love to fly with you.
Thanks.

607
00:31:39,440 --> 00:31:41,200
I'd hope so!

608
00:31:41,200 --> 00:31:43,080
You're flying it beautifully,
Patrick.

609
00:31:45,960 --> 00:31:47,640
That's good.
We'll quit while we're ahead.

610
00:31:47,640 --> 00:31:49,120
Yeah! (LAUGHS)

611
00:31:52,240 --> 00:31:54,240
Keeping flying a family affair...

612
00:31:55,840 --> 00:31:58,920
..their first father and son
simulator lesson

613
00:31:58,920 --> 00:32:01,520
has proven to be a flying success.

614
00:32:07,080 --> 00:32:08,680
30.

615
00:32:08,680 --> 00:32:10,000
20.

616
00:32:10,000 --> 00:32:11,000
10.

617
00:32:14,560 --> 00:32:15,760
Beautiful touchdown.

618
00:32:17,360 --> 00:32:18,880
Not bad for an Airbus pilot!

619
00:32:23,720 --> 00:32:27,440
Today, all eyes are on
the dual taxiway trial.

620
00:32:27,440 --> 00:32:31,440
And now Jarred and Peter are racing
the clock to pull it off.

621
00:32:31,440 --> 00:32:33,480
I really just want it to get going,
to be honest,

622
00:32:33,480 --> 00:32:35,440
so that we can, uh, get cracking.

623
00:32:35,440 --> 00:32:37,440
There's a lot of excitement,
I think.

624
00:32:37,440 --> 00:32:40,760
Um, Jetstar will trial off
Gulf 45 over there,

625
00:32:40,760 --> 00:32:44,200
and hopefully we can get as many
people exposed to it as possible.

626
00:32:45,480 --> 00:32:50,120
Both planes are now in position,
as there's only one more check to do.

627
00:32:50,120 --> 00:32:55,040
(AIR TRAFFIC CONTROL RADIO CHATTER)

628
00:32:56,120 --> 00:32:57,800
MAN: (OVER RADIO) Request pushback.

629
00:32:57,800 --> 00:32:58,960
Pushback approved.

630
00:33:00,120 --> 00:33:02,440
With the all-clear from
the flight tower,

631
00:33:02,440 --> 00:33:07,480
both aircraft are now set
to push back at the same time.

632
00:33:07,480 --> 00:33:10,080
Let the trial begin.

633
00:33:10,080 --> 00:33:11,960
Here we go. We're off and running.

634
00:33:17,120 --> 00:33:18,920
So they're pushing back now.

635
00:33:21,920 --> 00:33:24,240
So these blue dashed lines
is what they're following.

636
00:33:27,000 --> 00:33:29,840
There's another blue line on
the taxi lane,

637
00:33:29,840 --> 00:33:31,320
which is what they line up with.

638
00:33:34,880 --> 00:33:37,400
And then they'll pull forward to
the disconnect point

639
00:33:37,400 --> 00:33:39,200
in the middle of the taxi lane.

640
00:33:46,120 --> 00:33:48,200
Pushback successful.

641
00:33:49,720 --> 00:33:53,640
With both planes in position
and ready to taxi out,

642
00:33:53,640 --> 00:33:57,400
it means a big sigh of relief
for Jarred and Peter.

643
00:33:57,400 --> 00:33:59,880
Pretty good.
It's fantastic.

644
00:34:01,400 --> 00:34:05,560
So here we have both aircraft are
currently at the disconnect point.

645
00:34:05,560 --> 00:34:06,800
Outside of a trial scenario,

646
00:34:06,800 --> 00:34:09,280
what would happen now is
the tug would disconnect

647
00:34:09,280 --> 00:34:11,320
from the aircraft and vacate,

648
00:34:11,320 --> 00:34:15,560
and the aircraft would move out
under power onto the runway.

649
00:34:15,560 --> 00:34:19,760
(INDISTINCT RADIO CHATTER)

650
00:34:19,760 --> 00:34:22,000
This is about as good
as you can expect really.

651
00:34:22,000 --> 00:34:23,160
Yeah. Yeah.

652
00:34:23,160 --> 00:34:25,280
There's heaps of space now.

653
00:34:25,280 --> 00:34:28,240
Once they see just how much space
there is between them at the end

654
00:34:28,240 --> 00:34:30,240
I think everyone will be
a lot more comfortable.

655
00:34:32,880 --> 00:34:33,880
Yeah.

656
00:34:36,320 --> 00:34:38,480
Well, that's the trial complete.

657
00:34:39,800 --> 00:34:42,680
I was hoping to do another one,
but, yeah, one trial. That's fine.

658
00:34:42,680 --> 00:34:44,520
Both airlines are comfortable
with it.

659
00:34:44,520 --> 00:34:48,480
We'll go get some feedback now from
the pushback drivers.

660
00:34:48,480 --> 00:34:51,040
Otherwise, I think job done. Check.

661
00:34:52,040 --> 00:34:54,240
What are you going to do tonight?
Are you going to celebrate?

662
00:34:54,240 --> 00:34:55,440
Well, it's only a Wednesday,

663
00:34:55,440 --> 00:34:58,560
so we do have to come back to work
tomorrow.

664
00:34:58,560 --> 00:35:01,240
Yeah, zero alcohol policy here,
so...

665
00:35:01,240 --> 00:35:04,200
Yes.
..it might just be a soft drink.

666
00:35:04,200 --> 00:35:06,840
While the boys celebrate with
a lemonade...

667
00:35:08,480 --> 00:35:11,840
..it's pedal to the metal underneath
terminal one.

668
00:35:13,440 --> 00:35:18,640
With 2,000 bags funnelling through
just three lateral belts,

669
00:35:18,640 --> 00:35:21,880
Brodie and the team are working at
full throttle

670
00:35:21,880 --> 00:35:24,640
to avoid any luggage traffic jams...

671
00:35:26,400 --> 00:35:30,400
..and make sure every bag makes
its flight.

672
00:35:30,400 --> 00:35:32,280
We're 45 minutes in.

673
00:35:32,280 --> 00:35:33,960
The flights are going OK.

674
00:35:33,960 --> 00:35:35,160
It's just it's constant.

675
00:35:36,720 --> 00:35:40,920
While scanners usually handle
the sorting with luggage data,

676
00:35:40,920 --> 00:35:44,000
Brodie's been called to a rogue bag.

677
00:35:44,000 --> 00:35:48,480
No labels,
and the AirTag isn't working.

678
00:35:48,480 --> 00:35:50,360
Need to go find a home for this.
Yeah.

679
00:35:52,000 --> 00:35:53,000
No name.

680
00:35:54,120 --> 00:35:58,080
So this bag doesn't have a tag
and this isn't activated,

681
00:35:58,080 --> 00:36:00,920
so I've got to try and figure out
which flight this goes on.

682
00:36:00,920 --> 00:36:05,000
This is how we load the bags onto
the flight.

683
00:36:05,000 --> 00:36:06,280
So once you scan the bag,

684
00:36:06,280 --> 00:36:08,480
it'll load it onto
the computer system.

685
00:36:08,480 --> 00:36:10,080
And every bag that gets scanned
in here,

686
00:36:10,080 --> 00:36:11,920
it'll tell the loader out on tarmac

687
00:36:11,920 --> 00:36:13,920
how many bags he's expecting
to load.

688
00:36:13,920 --> 00:36:15,760
Say you've got 100 bags to load in
the flight,

689
00:36:15,760 --> 00:36:17,680
and every bag gets counted as it
gets on the plane

690
00:36:17,680 --> 00:36:20,040
to make sure that the number
is exact.

691
00:36:20,040 --> 00:36:22,760
I've got to figure out which one
this person is on.

692
00:36:22,760 --> 00:36:25,480
But all I've got is, like,
a last name.

693
00:36:25,480 --> 00:36:28,840
But if it was my bag, I'd want
someone to make this effort for me.

694
00:36:31,320 --> 00:36:33,160
There's Jason, let's ask him.

695
00:36:33,160 --> 00:36:36,120
The airline has sent
a group op manager

696
00:36:36,120 --> 00:36:38,760
to lend a hand to the baggage team.

697
00:36:38,760 --> 00:36:41,560
Jason, is there any way to find out
which flight this is on?

698
00:36:41,560 --> 00:36:43,520
When I scan it,
it's not registering anything.

699
00:36:44,520 --> 00:36:47,320
And while Jason helps sort the bag
out,

700
00:36:47,320 --> 00:36:51,600
he also comes bearing even more
troublesome news for Brodie.

701
00:36:51,600 --> 00:36:54,280
That injection belt's gone as well.

702
00:36:54,280 --> 00:36:56,160
Did it just go down now?

703
00:36:56,160 --> 00:36:58,080
They told me it was working.

704
00:36:58,080 --> 00:37:00,600
So I just found out that
the transit line is not working.

705
00:37:00,600 --> 00:37:02,920
Um, so we're just going to have
to improvise here,

706
00:37:02,920 --> 00:37:05,680
and we'll have to manually delegate
all the bags to the flights

707
00:37:05,680 --> 00:37:06,800
they're meant to be going to,

708
00:37:06,800 --> 00:37:08,320
rather than inject them into
the system.

709
00:37:08,320 --> 00:37:12,440
The transit line belt moves luggage
that's connecting through the airport

710
00:37:12,440 --> 00:37:14,080
from one flight to the next.

711
00:37:15,200 --> 00:37:16,840
So we've got this flight.

712
00:37:16,840 --> 00:37:20,040
It went to Adelaide,
to Melbourne now,

713
00:37:20,040 --> 00:37:21,920
but now it's got to go onto Wagga.

714
00:37:21,920 --> 00:37:23,560
That would be injected into
the system

715
00:37:23,560 --> 00:37:26,120
and then it would sort it out
itself.

716
00:37:26,120 --> 00:37:27,800
Unfortunately,
now I'm the belt system.

717
00:37:27,800 --> 00:37:29,600
I'm going to have to sort
all these bags out.

718
00:37:31,160 --> 00:37:34,120
It's a bit more manual handling
than we expected,

719
00:37:34,120 --> 00:37:35,560
but we'll make it work.

720
00:37:37,440 --> 00:37:39,520
One hour down, two to go.

721
00:37:45,400 --> 00:37:52,120
there's just one hour left to get
2,000 bags loaded onto 16 flights.

722
00:37:52,120 --> 00:37:56,200
No room for delay
and no time to lose.

723
00:37:56,200 --> 00:37:57,720
Let's go sort more bags out.

724
00:37:59,400 --> 00:38:02,520
With customers continually arriving,

725
00:38:02,520 --> 00:38:06,400
the baggage team needs to find
a plane for every bag,

726
00:38:06,400 --> 00:38:09,120
regardless of the disruptions.

727
00:38:14,320 --> 00:38:19,480
And while Brodie has been solving
problems left, right and centre

728
00:38:19,480 --> 00:38:24,440
in the terminal above, a previously
solved issue is happening again.

729
00:38:25,920 --> 00:38:27,920
Hey, Ben.
Hey, Brodie. How you doing?

730
00:38:27,920 --> 00:38:31,040
They've opened up B1 again
for some reason.

731
00:38:31,040 --> 00:38:33,080
They have not?
Yeah, yeah.

732
00:38:33,080 --> 00:38:35,720
Can you... I know you're so busy.
Can you just send me the number?

733
00:38:35,720 --> 00:38:38,240
I'll give them a call
and tell them to stop.

734
00:38:38,240 --> 00:38:40,600
Yeah. Alright.

735
00:38:40,600 --> 00:38:42,880
We shut down that check-in line,

736
00:38:42,880 --> 00:38:44,800
and now they've continued
to check-in on a check-in line

737
00:38:44,800 --> 00:38:47,120
where they're not supposed to, even
though they've been told not to.

738
00:38:52,920 --> 00:38:55,000
AUTOMATED MESSAGE: No message
can be left on this service.

739
00:38:57,880 --> 00:39:00,360
Hey, Jason, are you on radio?

740
00:39:00,360 --> 00:39:02,360
Yeah. Go ahead.

741
00:39:02,360 --> 00:39:04,880
Hey. Apparently they're checking in
at Jetstar again.

742
00:39:04,880 --> 00:39:06,520
Can you call them
and tell them to stop?

743
00:39:08,720 --> 00:39:09,840
Copy.

744
00:39:11,240 --> 00:39:12,280
Much better.

745
00:39:12,280 --> 00:39:15,120
Unfortunately, everyone got that
memo because it was on the radio,

746
00:39:15,120 --> 00:39:17,360
but he wasn't answering his phone,
it went straight to voicemail.

747
00:39:19,120 --> 00:39:23,920
The bags sent to the closed belt
now need to be fished out by hand

748
00:39:23,920 --> 00:39:26,800
and brought down for Brodie to sort.

749
00:39:26,800 --> 00:39:29,440
What happened? Why did they check in
again up there?

750
00:39:31,000 --> 00:39:32,360
Apparently...
Didn't get the memo.

751
00:39:32,360 --> 00:39:33,920
Didn't get the memo.
No.

752
00:39:33,920 --> 00:39:35,520
Well, good. Hopefully no more.

753
00:39:37,320 --> 00:39:40,120
As you can see,
there's a lot of double handling.

754
00:39:40,120 --> 00:39:42,720
So these are the bags
that have come through the X-ray.

755
00:39:42,720 --> 00:39:44,360
But that's all the way down
that end.

756
00:39:44,360 --> 00:39:46,320
And it can't be loaded on its flight
from up there.

757
00:39:46,320 --> 00:39:47,480
We've got to bring them down here.

758
00:39:49,040 --> 00:39:50,400
Today of all days.

759
00:39:52,000 --> 00:39:54,280
With the latest problem solved,

760
00:39:54,280 --> 00:39:57,040
the final pieces of luggage
can be loaded

761
00:39:57,040 --> 00:39:59,920
onto the last of
this evening's flights.

762
00:39:59,920 --> 00:40:01,120
I'm sure someone needs that.

763
00:40:02,880 --> 00:40:05,760
Amidst the X-ray scanner upgrades,

764
00:40:05,760 --> 00:40:09,440
mis-tracked luggage,
transit belt breakdowns,

765
00:40:09,440 --> 00:40:12,440
and beer raining from the roof,

766
00:40:12,440 --> 00:40:16,800
Brodie has remained cool, calm and
in control.

767
00:40:16,800 --> 00:40:18,800
I was given your number.

768
00:40:18,800 --> 00:40:20,720
Yeah, I saw you pull up just now.

769
00:40:20,720 --> 00:40:23,160
It smells like beer, yeah?

770
00:40:23,160 --> 00:40:25,120
It smells like beer.
It's alcohol.

771
00:40:25,120 --> 00:40:27,000
I don't reckon it'd be
good tasting beer.

772
00:40:27,000 --> 00:40:28,440
No.

773
00:40:28,440 --> 00:40:31,280
It is beer, so I was right.

774
00:40:31,280 --> 00:40:33,280
I know a beer!

775
00:40:33,280 --> 00:40:35,640
Maintenance will need
to move quickly

776
00:40:35,640 --> 00:40:37,240
and stop the beer from leaking,

777
00:40:37,240 --> 00:40:41,800
to ensure the bar above can keep
their thirsty travellers happy.

778
00:40:41,800 --> 00:40:43,520
What's the plan?
Can you even get up there?

779
00:40:43,520 --> 00:40:45,200
I'm going to go up there
and see what's leaking.

780
00:40:45,200 --> 00:40:47,560
It'll be from upstairs. It'll just
be leaking through the cavity.

781
00:40:47,560 --> 00:40:49,680
Oh, so you're going to go up in
the terminal and do it from there?

782
00:40:49,680 --> 00:40:51,040
Yeah.
Yeah. OK.

783
00:40:51,040 --> 00:40:53,760
Stop it from up there because
it's better than getting
a scissor lift here.

784
00:40:53,760 --> 00:40:56,000
No, no, no.
The unexpected beer leak.

785
00:40:56,000 --> 00:40:57,880
That was very unexpected, but,
yeah.

786
00:40:57,880 --> 00:40:59,600
So we had the maintenance team
come down,

787
00:40:59,600 --> 00:41:01,400
and they're going into
the bar upstairs

788
00:41:01,400 --> 00:41:03,480
and turning off the tap to make sure
there's no more beer

789
00:41:03,480 --> 00:41:07,000
leaking onto the road, until
they can fix the leak properly.

790
00:41:07,000 --> 00:41:08,640
I was right, it was beer.

791
00:41:11,320 --> 00:41:14,080
Now that the final bags are heading
to their flights...

792
00:41:15,280 --> 00:41:20,120
..Brodie and the team can call
the last three hours a job well done.

793
00:41:21,800 --> 00:41:25,400
So that first hour period,
it was very touch and go.

794
00:41:25,400 --> 00:41:27,160
It was very, very busy.

795
00:41:27,160 --> 00:41:29,640
The team got through it.

796
00:41:29,640 --> 00:41:32,760
We got all the bags to where
they were going and that's all
that matters.

797
00:41:34,480 --> 00:41:37,440
We did it. It's all done.

798
00:41:37,440 --> 00:41:39,480
Are you alright? You got through it?
Yeah.

799
00:41:39,480 --> 00:41:41,120
You did such
a really, really good job.

800
00:41:41,120 --> 00:41:43,960
How many bags did we miss?
Uh, only one bag.

801
00:41:43,960 --> 00:41:46,360
One bag?
Out of all them.

802
00:41:46,360 --> 00:41:48,720
About 2,000 bags.
We only missed one bag.

803
00:41:48,720 --> 00:41:51,200
That's an excellent result.

804
00:41:51,200 --> 00:41:54,480
And that bag will get rushed, so
they will get their bag eventually.

805
00:41:54,480 --> 00:41:57,280
I'm going to take these ones
just so we don't have any more...

806
00:41:57,280 --> 00:41:58,720
Miss any more!

807
00:41:58,720 --> 00:41:59,960
Good job, Shane. Thank you.

808
00:42:02,480 --> 00:42:04,520
By 2028,

809
00:42:04,520 --> 00:42:08,520
Victoria is set to have the biggest
population boom in Australia,

810
00:42:08,520 --> 00:42:12,080
which means even more luggage
rolling through Melbourne Airport.

811
00:42:14,760 --> 00:42:16,280
Now it's just up to
the team upstairs

812
00:42:16,280 --> 00:42:19,920
to have that maintenance done,
but I'm sure they can do it.

813
00:42:19,920 --> 00:42:23,440
And while installing the latest tech
and infrastructure

814
00:42:23,440 --> 00:42:26,600
makes sorting and allocating luggage
easier...

815
00:42:26,600 --> 00:42:27,800
Feeling a bit tired now,

816
00:42:27,800 --> 00:42:30,520
but anything else that heads my way
before 1am, I can get through it.

817
00:42:30,520 --> 00:42:34,880
..it's people on the ground,
like Brodie and her team,

818
00:42:34,880 --> 00:42:38,120
who are the real MVPs of
Melbourne Airport.

819
00:42:43,520 --> 00:42:46,960
What's that for?
I don't know. It's how it came out.

820
00:42:51,880 --> 00:42:53,880
Captions by Red Bee Media

821
00:42:54,305 --> 00:43:54,311
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