1
00:00:00,000 --> 00:00:00,120
Thank you. Thank you. Airport
Thank you. Thank you. Airport is

2
00:00:00,120 --> 00:00:00,240
Thank you. Thank you. Airport is
next,

3
00:00:00,241 --> 00:00:01,950
Thank you. Thank you. Airport is
next, see

4
00:00:03,880 --> 00:00:06,239
We've probably got
about five minutes

5
00:00:06,240 --> 00:00:09,240
till the next aircraft
probably uses this taxiway.

6
00:00:10,520 --> 00:00:13,599
Very important to
make sure we don't,

7
00:00:13,600 --> 00:00:14,839
stay here too long.

8
00:00:14,840 --> 00:00:16,880
Especially with aircraft landing
the whole time.

9
00:00:22,320 --> 00:00:24,279
Is he coming our way, Gab?

10
00:00:24,280 --> 00:00:25,760
Yeah.

11
00:00:27,000 --> 00:00:33,074
Watch Online Movies and Series for FREE
www.osdb.link/lm

12
00:00:35,320 --> 00:00:36,679
In Australia,

13
00:00:36,680 --> 00:00:38,639
'just down the road'

14
00:00:38,640 --> 00:00:40,640
can mean hundreds of kilometres.

15
00:00:41,800 --> 00:00:45,960
So, to keep everyone connected,
we rely on planes.

16
00:00:47,440 --> 00:00:49,480
And lots of them.

17
00:00:51,880 --> 00:00:55,680
Crucial to this highway in the sky
is Melbourne Airport.

18
00:00:57,640 --> 00:01:00,639
Melbourne Airport -
expect the unexpected.

19
00:01:00,640 --> 00:01:03,519
It's the busiest airport
in the country

20
00:01:03,520 --> 00:01:06,039
that operates 24 hours a day...

21
00:01:06,040 --> 00:01:08,359
They might not have experienced
something like this before.

22
00:01:08,360 --> 00:01:09,999
..seven days a week.

23
00:01:10,000 --> 00:01:12,519
We've had fog, we've had rain.

24
00:01:12,520 --> 00:01:14,020
So tonight we've got to get it done.

25
00:01:15,160 --> 00:01:17,239
With unprecedented access...

26
00:01:17,240 --> 00:01:19,119
The team are always on alert.

27
00:01:19,120 --> 00:01:21,599
..from the control tower...
First aid call.

28
00:01:21,600 --> 00:01:23,799
..to the tarmac...
It's all about speed.

29
00:01:23,800 --> 00:01:26,959
..to the airport's
24-7 nerve centre...

30
00:01:26,960 --> 00:01:29,279
Even if there's an incident,
we're the ones scrambling

31
00:01:29,280 --> 00:01:30,999
and passengers
still have a smooth journey.

32
00:01:31,000 --> 00:01:32,919
..we're going behind the scenes...

33
00:01:32,920 --> 00:01:34,760
We're looking at
the cameras now.

34
00:01:36,120 --> 00:01:38,880
..to places very few people
get to see.

35
00:01:40,480 --> 00:01:42,159
What's inside that?

36
00:01:42,160 --> 00:01:45,719
All to keep Melbourne airport
running smoothly,

37
00:01:45,720 --> 00:01:47,079
safely...

38
00:01:47,080 --> 00:01:49,119
Suspected firearms
still in the chamber.

39
00:01:49,120 --> 00:01:50,839
..and on time.

40
00:01:50,840 --> 00:01:52,319
Two down, one to go.

41
00:01:52,320 --> 00:01:55,519
At a 24-7 airport, every...

42
00:01:55,520 --> 00:01:57,719
I don't want this
kangaroo jumping anywhere.

43
00:01:57,720 --> 00:01:59,839
..second counts.

44
00:01:59,840 --> 00:02:02,119
10 to 6. We're on-scene.

45
00:02:02,120 --> 00:02:03,920
We've got a green light.
We're good to go.

46
00:02:12,280 --> 00:02:14,999
Australia's largest all-hours airport

47
00:02:15,000 --> 00:02:19,479
welcomes a whopping
35 million passengers every year.

48
00:02:19,480 --> 00:02:21,839
Jetstar 18, please land.

49
00:02:21,840 --> 00:02:25,800
And today kicks off one of
the busiest times of the year...

50
00:02:27,160 --> 00:02:28,720
..school holidays.

51
00:02:30,680 --> 00:02:34,919
Over the next two weeks,
an extra 350,000 passengers

52
00:02:34,920 --> 00:02:36,960
will pass through the doors...

53
00:02:38,840 --> 00:02:43,000
..bringing total traveller numbers
to 1.7 million.

54
00:02:43,600 --> 00:02:46,360
That's a lot of screaming kids.

55
00:02:50,520 --> 00:02:53,639
I love this time of year,
when Melbourne's buzzing.

56
00:02:53,640 --> 00:02:56,319
I mean, you can see it out there,
you can feel it out there.

57
00:02:56,320 --> 00:02:59,319
Leading the charge
is IOC manager Daniel,

58
00:02:59,320 --> 00:03:02,199
who's been working at the airport
for ten years.

59
00:03:02,200 --> 00:03:06,039
The prediction is that we'll hit
about 118,000 passengers today.

60
00:03:06,040 --> 00:03:07,599
There's a flow-on effect
all the way through

61
00:03:07,600 --> 00:03:09,719
from the freeway
all the way to the airfield.

62
00:03:09,720 --> 00:03:11,559
So from about now onwards,

63
00:03:11,560 --> 00:03:14,960
we're going to start to see some
capacity issues in International.

64
00:03:16,000 --> 00:03:18,319
In Terminal 2,
three international flights

65
00:03:18,320 --> 00:03:20,720
have landed close together.

66
00:03:21,720 --> 00:03:24,599
With all passengers
needing to clear Border Force,

67
00:03:24,600 --> 00:03:26,960
queues are building fast.

68
00:03:28,960 --> 00:03:30,759
Terminal coordinator Sarah

69
00:03:30,760 --> 00:03:33,999
is keeping a close eye
on the congestion.

70
00:03:34,000 --> 00:03:37,079
We are queuing up
from around carousel 3

71
00:03:37,080 --> 00:03:39,719
all the way to around carousel 1,

72
00:03:39,720 --> 00:03:41,399
all the way here,

73
00:03:41,400 --> 00:03:44,999
where they're met by
a Border Force staff member.

74
00:03:45,000 --> 00:03:46,879
If they are declaring,

75
00:03:46,880 --> 00:03:49,079
they'll be directed into
the red queue.

76
00:03:49,080 --> 00:03:51,679
If they're not, they'll be
directed to the green queue,

77
00:03:51,680 --> 00:03:53,519
which will exit straight out.

78
00:03:53,520 --> 00:03:56,639
The only issue now is we've got
a massive flight that just landed

79
00:03:56,640 --> 00:03:58,640
that's probably going to
fill up the queues.

80
00:04:02,400 --> 00:04:05,359
What we might do is just
crowd control,

81
00:04:05,360 --> 00:04:07,399
move some queues around
to make it safe for everyone,

82
00:04:07,400 --> 00:04:10,359
and allow people
to the walk-through.

83
00:04:10,360 --> 00:04:12,759
Exit between carousel 5 and 6,
please.

84
00:04:12,760 --> 00:04:14,599
Yeah. Just on the other side.

85
00:04:14,600 --> 00:04:16,840
Yeah.
If you're not declaring anything.

86
00:04:18,240 --> 00:04:21,559
While Sarah wrangles
the crowds in T2,

87
00:04:21,560 --> 00:04:27,040
there is a call to the IOC about
an issue affecting passengers in T4.

88
00:04:28,040 --> 00:04:29,680
Does it impact their check-in?

89
00:04:30,520 --> 00:04:34,359
OK. And is it having an impact
on your flight, as of now?

90
00:04:34,360 --> 00:04:35,679
Yeah.

91
00:04:35,680 --> 00:04:38,559
OK. And when did this issue start?

92
00:04:38,560 --> 00:04:41,199
OK. No worries. Thanks. Bye.

93
00:04:41,200 --> 00:04:44,479
Dan, just for your info,

94
00:04:44,480 --> 00:04:47,919
there's a host connection issue
for Jetstar,

95
00:04:47,920 --> 00:04:51,559
so they cannot use
any self-service kiosks.

96
00:04:51,560 --> 00:04:54,719
So they have to do manual check-in.

97
00:04:54,720 --> 00:04:56,919
She doesn't know what's the impact
as of now.

98
00:04:56,920 --> 00:04:58,440
Understood.

99
00:04:59,640 --> 00:05:01,480
I'll just give them a heads-up.

100
00:05:02,840 --> 00:05:04,719
In Terminal 4,

101
00:05:04,720 --> 00:05:09,720
36 self-check-in kiosks
and 18 bag drops have gone down.

102
00:05:10,840 --> 00:05:13,919
It's an IT outage for the airline,

103
00:05:13,920 --> 00:05:18,479
and the provider has no idea
when it will come back online.

104
00:05:18,480 --> 00:05:22,239
Meanwhile, Jetstar has 20 flights
departing Melbourne

105
00:05:22,240 --> 00:05:23,679
in the next three hours.

106
00:05:23,680 --> 00:05:25,719
Actually, there are trends
building up down there

107
00:05:25,720 --> 00:05:27,399
that I can see on the cameras.

108
00:05:27,400 --> 00:05:31,719
I'll double check, but usually
around...

109
00:05:31,720 --> 00:05:35,599
3,700 passengers need to check in,

110
00:05:35,600 --> 00:05:39,599
but, with the system crawling
at 10% capacity,

111
00:05:39,600 --> 00:05:41,639
it's less smooth sailing

112
00:05:41,640 --> 00:05:45,119
and more like a chaotic conga line.

113
00:05:45,120 --> 00:05:47,119
Yeah, yeah, we've got cameras on.

114
00:05:47,120 --> 00:05:50,279
There's probably about
200-odd passengers in the hall.

115
00:05:50,280 --> 00:05:52,519
Alright? We'll keep you posted.

116
00:05:52,520 --> 00:05:54,840
Alright. See ya. Bye.

117
00:05:57,720 --> 00:05:59,519
Issue down at T4?

118
00:05:59,520 --> 00:06:02,879
There's still manual check-in.
They're just a little bit nervous

119
00:06:02,880 --> 00:06:04,679
and it's starting to build up.

120
00:06:04,680 --> 00:06:07,439
The queues are building.
I think we've got about an hour.

121
00:06:07,440 --> 00:06:10,399
And if it's not good,
it's going to become...

122
00:06:10,400 --> 00:06:12,320
Thank you, Dan.
Thank you.

123
00:06:16,000 --> 00:06:19,639
Today's afternoon peak hits at 3pm,

124
00:06:19,640 --> 00:06:22,999
with a surge
in passenger numbers expected.

125
00:06:23,000 --> 00:06:25,519
If the issue isn't fixed by then,

126
00:06:25,520 --> 00:06:28,279
the airline
won't be able to keep up,

127
00:06:28,280 --> 00:06:30,159
leading to widespread delays,

128
00:06:30,160 --> 00:06:33,159
with the ripple effects
felt across the country.

129
00:06:33,160 --> 00:06:35,359
..flight JQ 518
through to Sydney.

130
00:06:35,360 --> 00:06:37,839
Once again, we do apologise for
the delay on your service.

131
00:06:37,840 --> 00:06:40,199
'Cause it is school holidays,

132
00:06:40,200 --> 00:06:42,359
obviously the airlines
will be a bit concerned.

133
00:06:42,360 --> 00:06:44,039
We'd be a bit concerned,

134
00:06:44,040 --> 00:06:47,879
just to see whether
we're going to have any congestion.

135
00:06:47,880 --> 00:06:51,199
Obviously, passengers
impacted on travel,

136
00:06:51,200 --> 00:06:54,999
people can't check in quickly or
their flight's potentially delayed,

137
00:06:55,000 --> 00:06:56,839
and they've got connections
to other cities,

138
00:06:56,840 --> 00:06:58,679
whichever it might be,

139
00:06:58,680 --> 00:07:03,359
it can spill over into passengers
becoming a little bit aggressive

140
00:07:03,360 --> 00:07:05,799
or, you know,
a little bit frustrated.

141
00:07:05,800 --> 00:07:07,359
But our role is then
to go down there

142
00:07:07,360 --> 00:07:09,839
and make sure that they're informed,
they know what's going on.

143
00:07:09,840 --> 00:07:11,959
Generally,
that keeps the nerves down.

144
00:07:11,960 --> 00:07:14,679
If they don't know
and they can just see chaos,

145
00:07:14,680 --> 00:07:17,159
then, yeah,
we can get some bad reactions.

146
00:07:17,160 --> 00:07:18,919
You know,
it could escalate very quickly.

147
00:07:18,920 --> 00:07:20,560
So we're on alert now
just to be ready.

148
00:07:21,720 --> 00:07:23,879
Please
make your way to gate 49,

149
00:07:23,880 --> 00:07:26,639
as your flight is closing.

150
00:07:26,640 --> 00:07:29,079
You walk in and it's packed out.

151
00:07:29,080 --> 00:07:31,559
You get a little bit annoyed.
Especially if you're

152
00:07:31,560 --> 00:07:34,679
running a bit late
to catch a flight. So...

153
00:07:34,680 --> 00:07:37,359
With the issue threatening to disrupt

154
00:07:37,360 --> 00:07:39,719
all of Jetstar's
Melbourne departures,

155
00:07:39,720 --> 00:07:42,519
terminal coordinators
Sarah and Nathan

156
00:07:42,520 --> 00:07:45,279
are both called in to
steady the ship.

157
00:07:45,280 --> 00:07:47,799
In 30 to 40 minutes,
it's going to get really busy.

158
00:07:47,800 --> 00:07:52,039
So we're just gonna
grab our portable check-in counters.

159
00:07:52,040 --> 00:07:57,759
So these counters are designed to be
moved around in a moment of crisis.

160
00:07:57,760 --> 00:08:00,999
Melbourne Airport has
mobile check-in counters

161
00:08:01,000 --> 00:08:03,759
that can manually
check passengers in.

162
00:08:03,760 --> 00:08:06,519
All I need is people to be able
to stand there and force bags down.

163
00:08:06,520 --> 00:08:08,839
You're checking them in.

164
00:08:08,840 --> 00:08:10,719
They don't have enough staff
at the moment

165
00:08:10,720 --> 00:08:13,719
to operate all of the bag drops
to manually bag drop,

166
00:08:13,720 --> 00:08:14,999
so we're going to help them out.

167
00:08:15,000 --> 00:08:18,599
I'm happy to hang around
and force-release bags for you guys.

168
00:08:18,600 --> 00:08:19,600
Yeah.

169
00:08:19,601 --> 00:08:22,119
We are getting our hands
dirty today.

170
00:08:22,120 --> 00:08:24,599
You've got a bag tag on there?

171
00:08:24,600 --> 00:08:26,759
Do you want to come through to me?

172
00:08:26,760 --> 00:08:28,200
Just one at a time.

173
00:08:29,680 --> 00:08:31,319
You're all good. Thank you.

174
00:08:31,320 --> 00:08:35,199
Two domestic flights are set
to depart in the next 15 minutes,

175
00:08:35,200 --> 00:08:37,279
but queues are growing

176
00:08:37,280 --> 00:08:41,159
and a lot of the passengers
aren't even checked in.

177
00:08:41,160 --> 00:08:44,039
If we had a massive influx
of passengers at the same time

178
00:08:44,040 --> 00:08:45,879
for flights that are departing soon

179
00:08:45,880 --> 00:08:48,547
might cause us an issue, with people
potentially missing flights.

180
00:08:51,680 --> 00:08:54,000
We're checked in,
we just can't drop our bag.

181
00:09:00,880 --> 00:09:02,240
Flights on time?

182
00:09:12,920 --> 00:09:15,919
Our planes ready to close off
in, like, ten minutes.

183
00:09:15,920 --> 00:09:17,399
There's a lot of other people

184
00:09:17,400 --> 00:09:19,275
that are going to be
in the worst predicament.

185
00:09:20,720 --> 00:09:24,399
With the 3pm afternoon peak
fast approaching...

186
00:09:24,400 --> 00:09:25,839
You're almost there.

187
00:09:25,840 --> 00:09:27,759
..concern is rising.

188
00:09:27,760 --> 00:09:30,440
As soon as we hear anything
on our end, we'll let you know.

189
00:09:31,640 --> 00:09:33,959
Alright. Thanks. Bye.

190
00:09:33,960 --> 00:09:35,919
The Jetstar duty manager,

191
00:09:35,920 --> 00:09:37,959
asking if we had an update
from SITA.

192
00:09:37,960 --> 00:09:40,599
SITA's the company that looks after
all the kiosks

193
00:09:40,600 --> 00:09:43,479
and the technology around the kiosk,
the self-check-in kiosks.

194
00:09:43,480 --> 00:09:46,719
So we're waiting from them for
an update to see what's going on.

195
00:09:46,720 --> 00:09:48,360
Jetstar's obviously getting nervous.

196
00:09:49,560 --> 00:09:52,759
Dan? Yeah, I spoke to SITA.

197
00:09:52,760 --> 00:09:53,880
Yeah?

198
00:10:07,880 --> 00:10:09,759
With no solution in sight,

199
00:10:09,760 --> 00:10:13,279
a crisis management meeting
is called in the IOC.

200
00:10:13,280 --> 00:10:15,079
With that in mind,
since it's a waiting game,

201
00:10:15,080 --> 00:10:17,279
we'll do next EMT in an hour.

202
00:10:17,280 --> 00:10:19,799
Crisis at the airport would be

203
00:10:19,800 --> 00:10:22,519
anything that interrupts
the passenger journey.

204
00:10:22,520 --> 00:10:25,719
So if you can't get on the plane,
that's a crisis.

205
00:10:25,720 --> 00:10:28,919
But from what we're hearing,
it's starting to build down there.

206
00:10:28,920 --> 00:10:31,439
We still have high passenger loads
due to school holidays.

207
00:10:31,440 --> 00:10:34,719
Got probably another 3 or 4 flights
opening up in the next half an hour

208
00:10:34,720 --> 00:10:36,519
that would probably be affected.

209
00:10:36,520 --> 00:10:39,279
We'll probably start seeing delays
from now.

210
00:10:39,280 --> 00:10:41,519
If this isn't fixed by this evening,

211
00:10:41,520 --> 00:10:43,799
they won't be able to
keep up with demand.

212
00:10:43,800 --> 00:10:46,799
Both of these services
will be closing shortly.

213
00:10:46,800 --> 00:10:48,120
It's a crisis.

214
00:10:56,160 --> 00:11:00,599
With 118,000 passengers
expected today,

215
00:11:00,600 --> 00:11:03,720
Melbourne Airport staff
are being pushed to the limit.

216
00:11:05,240 --> 00:11:08,799
But no matter how hectic things get,

217
00:11:08,800 --> 00:11:11,119
the goal remains the same -

218
00:11:11,120 --> 00:11:12,800
keeping people safe.

219
00:11:14,400 --> 00:11:19,239
Up in the tower, air traffic control
keeps watch over the skies...

220
00:11:19,240 --> 00:11:21,559
Runway 27 cleared for take-off.

221
00:11:21,560 --> 00:11:25,879
..expertly managing
over 700 aircraft movements a day,

222
00:11:25,880 --> 00:11:28,319
directing take-offs and landings,

223
00:11:28,320 --> 00:11:31,679
sometimes with just seconds
in between.

224
00:11:31,680 --> 00:11:35,280
Wind 200 degrees...

225
00:11:39,480 --> 00:11:44,160
Supporting the tower on the ground
is the airside safety crew.

226
00:11:46,440 --> 00:11:48,119
We're the eyes of the tower
on the ground.

227
00:11:48,120 --> 00:11:50,919
We're first response to
all emergencies out here.

228
00:11:50,920 --> 00:11:54,439
Pretty much anything that happens
on the airfield comes through us.

229
00:11:54,440 --> 00:11:57,599
Senior airside safety officer Rodney

230
00:11:57,600 --> 00:12:01,079
has been working at the airport
for 37 years.

231
00:12:01,080 --> 00:12:03,759
Starting in '88 and still here now.

232
00:12:03,760 --> 00:12:05,159
Every day I come to work,

233
00:12:05,160 --> 00:12:06,959
I keep telling everyone
I love this job.

234
00:12:06,960 --> 00:12:08,759
I love the people I work with.

235
00:12:08,760 --> 00:12:10,839
And, whenever something does happen,

236
00:12:10,840 --> 00:12:12,800
I mean, it gets
the adrenaline running.

237
00:12:13,960 --> 00:12:17,159
The tower has just received
an emergency call

238
00:12:17,160 --> 00:12:18,599
from an incoming flight.

239
00:12:18,600 --> 00:12:19,719
OK.

240
00:12:19,720 --> 00:12:23,359
A ten-month-old baby
is suffering anaphylaxis.

241
00:12:23,360 --> 00:12:26,119
A pan emergency has been declared,

242
00:12:26,120 --> 00:12:29,599
the second-highest distress call
after a mayday.

243
00:12:29,600 --> 00:12:33,279
The tower needs to alert
the Integrated Operations Centre

244
00:12:33,280 --> 00:12:35,639
to get help on the ground fast.

245
00:12:35,640 --> 00:12:37,639
G'day, Tower. What's up?

246
00:12:37,640 --> 00:12:39,399
Pan medical. Which one?

247
00:12:39,400 --> 00:12:41,719
517, inbound to Golf 51.

248
00:12:41,720 --> 00:12:45,999
We have a ten-month-old possibly
having an anaphylactic reaction.

249
00:12:46,000 --> 00:12:47,639
And that's all I've got.

250
00:12:47,640 --> 00:12:49,839
Calling ambulance.
Calling off.

251
00:12:49,840 --> 00:12:54,679
Anaphylaxis is a severe,
life-threatening allergic reaction.

252
00:12:54,680 --> 00:12:56,679
There's no time to waste.

253
00:12:56,680 --> 00:13:00,999
The IOC must coordinate
a full emergency response.

254
00:13:01,000 --> 00:13:02,679
Aviation rescue and firefighting.

255
00:13:02,680 --> 00:13:05,920
Jetstar, JQ 517, they have declared
a pan medical.

256
00:13:08,960 --> 00:13:11,879
Attention, attention.
First aid call.

257
00:13:11,880 --> 00:13:13,999
10 to 6, turn out.

258
00:13:14,000 --> 00:13:16,599
With the flight set to land
in just six minutes,

259
00:13:16,600 --> 00:13:20,400
it's been given priority
over all other arrivals.

260
00:13:24,640 --> 00:13:27,719
Rod is leading the airside response.

261
00:13:27,720 --> 00:13:29,479
4, can you head straight
over there, please, bud,

262
00:13:29,480 --> 00:13:30,960
and stand by there?

263
00:13:32,080 --> 00:13:33,680
Yeah, on the way.

264
00:13:35,040 --> 00:13:37,479
It's a medical emergency.

265
00:13:37,480 --> 00:13:42,599
So they've called a pan,
which means it's full-on.

266
00:13:42,600 --> 00:13:47,119
I mean, we probably average,
you know, 3 or 4 ambos a day,

267
00:13:47,120 --> 00:13:48,919
out here.

268
00:13:48,920 --> 00:13:51,519
And it's not that you don't
take every one of them serious,

269
00:13:51,520 --> 00:13:53,199
but when you hear a ten-month-old,

270
00:13:53,200 --> 00:13:55,920
most people get that bit of a rush,
you know, to get there.

271
00:13:57,000 --> 00:13:58,519
So we'll have cars waiting

272
00:13:58,520 --> 00:14:00,239
'cause we'll have ambulances arrive.

273
00:14:00,240 --> 00:14:02,119
There'll be a first responder

274
00:14:02,120 --> 00:14:04,159
which we'll get in
as soon as we can.

275
00:14:04,160 --> 00:14:07,079
Our aim, at the end of the day,
is to make sure everyone goes home,

276
00:14:07,080 --> 00:14:09,240
you know, healthy and safe.

277
00:14:10,720 --> 00:14:13,839
The flight has
entered Melbourne airspace.

278
00:14:13,840 --> 00:14:17,159
Pan procedure
requires air traffic control

279
00:14:17,160 --> 00:14:20,519
to carefully negotiate
the safe landing of the plane

280
00:14:20,520 --> 00:14:24,079
ahead of all other aircraft.

281
00:14:24,080 --> 00:14:26,679
If Velocity A823's with you,
can you get them to hold position?

282
00:14:26,680 --> 00:14:28,399
..hold position.

283
00:14:28,400 --> 00:14:30,319
Jetstar 50, runway 27.

284
00:14:30,320 --> 00:14:33,080
4 knots.
Runway 27 cleared to land.

285
00:14:48,200 --> 00:14:50,639
That might even be
the aircraft there.

286
00:14:50,640 --> 00:14:53,239
They still must rate it
fairly serious,

287
00:14:53,240 --> 00:14:56,360
because, they are hiking
to the bay.

288
00:15:01,280 --> 00:15:03,039
2:40pm. Back at Terminal 4,

289
00:15:03,040 --> 00:15:08,959
a system outage has taken down
all self-check-in kiosks,

290
00:15:08,960 --> 00:15:11,119
leading to long queues.

291
00:15:11,120 --> 00:15:12,759
..have a system outage.

292
00:15:12,760 --> 00:15:16,479
On top of that,
it's the busy school holiday period.

293
00:15:16,480 --> 00:15:21,439
Our kiosk machines and bag drops
are not working this afternoon.

294
00:15:21,440 --> 00:15:23,119
As the pressure builds,

295
00:15:23,120 --> 00:15:26,679
another 500 passengers arrive,

296
00:15:26,680 --> 00:15:31,399
and three afternoon flights
have just opened at check-in.

297
00:15:31,400 --> 00:15:32,880
Just lay it flat for me, please.

298
00:15:34,480 --> 00:15:36,999
At the Integrated Operations Centre,

299
00:15:37,000 --> 00:15:38,919
terminal coordinator Ritesh

300
00:15:38,920 --> 00:15:42,559
is monitoring
the growing crowds on CCTV.

301
00:15:42,560 --> 00:15:45,999
Is that line next to...
..is it gone out?

302
00:15:46,000 --> 00:15:48,280
Is it gone out on
onto the forecourt?

303
00:15:49,320 --> 00:15:52,919
What will happen, as soon
as it goes onto the forecourt,

304
00:15:52,920 --> 00:15:54,959
that would cause a problem.

305
00:15:54,960 --> 00:15:57,319
If the crowd keeps growing

306
00:15:57,320 --> 00:16:00,239
and spills towards
the passenger drop-off areas,

307
00:16:00,240 --> 00:16:03,919
it could quickly become
a safety concern.

308
00:16:03,920 --> 00:16:06,639
We'll got some holding rails
there also.

309
00:16:06,640 --> 00:16:09,759
Yeah, yeah. That'd be great. Just to get
one or two of the lines to go down towards.

310
00:16:09,760 --> 00:16:12,439
Yeah, yeah. So that they can,
you know,

311
00:16:12,440 --> 00:16:14,559
still keep them
in the terminal, though.

312
00:16:14,560 --> 00:16:16,799
Yeah.
I don't want them to go out.

313
00:16:16,800 --> 00:16:18,399
OK. Brilliant.
No worries.

314
00:16:18,400 --> 00:16:19,800
- Thanks, man.
- Bye.

315
00:16:22,280 --> 00:16:25,359
Priority is now to make sure
the passengers are safe

316
00:16:25,360 --> 00:16:27,039
and they don't spill outside.

317
00:16:27,040 --> 00:16:28,999
On behalf of Jetstar,
we do apologise...

318
00:16:29,000 --> 00:16:32,639
With just ten minutes
before the 3pm peak,

319
00:16:32,640 --> 00:16:35,320
there's still no resolution
in sight.

320
00:16:40,960 --> 00:16:45,239
On the airfield, a flight with
an ongoing medical emergency

321
00:16:45,240 --> 00:16:48,160
has touched down
at Melbourne Airport.

322
00:16:49,240 --> 00:16:52,079
On board, a ten-month-old baby boy

323
00:16:52,080 --> 00:16:55,759
is suffering a suspected
anaphylactic reaction.

324
00:16:55,760 --> 00:16:57,599
Car 2.

325
00:16:57,600 --> 00:17:00,399
First responders and ambos
should go straight up onboard.

326
00:17:00,400 --> 00:17:04,239
Paramedics need urgent access
to the plane.

327
00:17:04,240 --> 00:17:07,320
Every second matters.

328
00:17:14,760 --> 00:17:17,279
A flight with
an ongoing medical emergency

329
00:17:17,280 --> 00:17:20,000
has touched down
at Melbourne Airport.

330
00:17:22,320 --> 00:17:27,199
A ten-month-old baby boy suffering
a suspected anaphylactic reaction

331
00:17:27,200 --> 00:17:28,799
is onboard.

332
00:17:28,800 --> 00:17:30,399
Car 2.

333
00:17:30,400 --> 00:17:33,319
Senior airside safety officer Rod

334
00:17:33,320 --> 00:17:37,039
is on-site overseeing
the coordinated response.

335
00:17:37,040 --> 00:17:39,839
First responders and ambos should
go straight up onboard.

336
00:17:39,840 --> 00:17:44,400
They won't allow other passengers
off until they deal with this.

337
00:17:50,640 --> 00:17:55,440
The top priority now is gaining
immediate access to the plane.

338
00:18:04,040 --> 00:18:06,840
My daughter's anaphylactic
as well, so...

339
00:18:08,160 --> 00:18:11,319
Anything like that always hits you,
especially with kids.

340
00:18:11,320 --> 00:18:14,840
It does pull at the heartstrings
a little bit.

341
00:18:16,440 --> 00:18:19,599
Thanks to a junior EpiPen
administered on board,

342
00:18:19,600 --> 00:18:22,439
the baby boy's breathing
has stabilised,

343
00:18:22,440 --> 00:18:26,880
but he still needs to head
to hospital for further assessment.

344
00:18:29,360 --> 00:18:31,439
The swift, coordinated response

345
00:18:31,440 --> 00:18:36,520
meant he received medical attention
just two minutes after landing.

346
00:18:41,240 --> 00:18:43,719
It's not just a solo effort.

347
00:18:43,720 --> 00:18:45,319
It starts when they call.

348
00:18:45,320 --> 00:18:47,479
Then the guys in the tower
give them priority,

349
00:18:47,480 --> 00:18:48,880
then the guys on the ground.

350
00:18:51,320 --> 00:18:53,399
You know, as well as in the IOC,

351
00:18:53,400 --> 00:18:55,880
you know, getting everything
in place.

352
00:18:57,600 --> 00:19:00,959
It's just a big lot of people

353
00:19:00,960 --> 00:19:02,839
that all do their little bit

354
00:19:02,840 --> 00:19:06,360
to make sure everyone goes home
healthy and safe.

355
00:19:09,920 --> 00:19:13,440
With just five minutes
until the afternoon peak...

356
00:19:14,160 --> 00:19:17,439
..there's finally some good news
in the IOC.

357
00:19:17,440 --> 00:19:20,839
Just checking...
the systems are coming back online?

358
00:19:20,840 --> 00:19:22,400
Thank you. Bye.

359
00:19:24,000 --> 00:19:25,639
It's back!

360
00:19:25,640 --> 00:19:27,759
Hopefully it stays like that.

361
00:19:27,760 --> 00:19:29,599
Is the issue resolved?

362
00:19:29,600 --> 00:19:33,119
There are systems coming back,
so I just want to know that as well.

363
00:19:33,120 --> 00:19:35,319
If you can check, yeah...
OK. No worries.

364
00:19:35,320 --> 00:19:37,039
Thank you, mate. Bye.
Bye.

365
00:19:37,040 --> 00:19:39,519
It looks like we're back in action
and we're all good.

366
00:19:39,520 --> 00:19:40,760
We'll have a quick check.

367
00:19:42,080 --> 00:19:44,999
OK, cool. So judging
by the self-check-in,

368
00:19:45,000 --> 00:19:47,039
it seems like everything's
back up and running.

369
00:19:47,040 --> 00:19:49,119
As the 3pm rush hits,

370
00:19:49,120 --> 00:19:51,559
the tech issue is resolved -

371
00:19:51,560 --> 00:19:53,959
just in time.

372
00:19:53,960 --> 00:19:58,279
Melbourne Airport and the airline
have avoided major delays,

373
00:19:58,280 --> 00:20:01,840
keeping flights landing
and departing on schedule.

374
00:20:02,920 --> 00:20:05,719
Probably 30 minutes ago,
as you guys would have seen,

375
00:20:05,720 --> 00:20:07,199
terminal was packed full of people.

376
00:20:07,200 --> 00:20:09,279
Since then, the numbers have
gone down dramatically.

377
00:20:09,280 --> 00:20:11,319
Everyone's getting
to their flights on time.

378
00:20:11,320 --> 00:20:13,160
There's no issue with any delays.

379
00:20:20,120 --> 00:20:22,559
..flight 71,
request taxi.

380
00:20:22,560 --> 00:20:24,760
Taxi, Uniform Victor,
Hotel to Foxtrot.

381
00:20:27,720 --> 00:20:30,359
It's not just
school holiday travellers

382
00:20:30,360 --> 00:20:32,840
passing through the airport tonight.

383
00:20:34,520 --> 00:20:38,720
There's some seriously valuable cargo
on the move.

384
00:20:42,280 --> 00:20:46,599
Tonight, nearly $400 million-worth
of elite horses

385
00:20:46,600 --> 00:20:50,280
are arriving for
the Spring Racing Carnival.

386
00:20:52,160 --> 00:20:56,119
IRT, a leader in
international horse transport,

387
00:20:56,120 --> 00:21:00,120
is gearing up for one of
the busiest nights in the year.

388
00:21:01,200 --> 00:21:04,119
We've got a charter of horses
coming in from Europe

389
00:21:04,120 --> 00:21:06,359
with 68 horses on board.

390
00:21:06,360 --> 00:21:09,479
So the horses coming through
the warehouse tonight

391
00:21:09,480 --> 00:21:12,599
will probably be in excess of
300 or 400 million,

392
00:21:12,600 --> 00:21:14,440
probably worth
more than the plane is.

393
00:21:15,360 --> 00:21:18,159
I wouldn't be surprised
if a future Melbourne Cup winner

394
00:21:18,160 --> 00:21:20,400
is on this plane coming in tonight.

395
00:21:21,560 --> 00:21:23,239
The full process tonight,

396
00:21:23,240 --> 00:21:26,879
from arrival of the aircraft
to everyone leaving the airport

397
00:21:26,880 --> 00:21:29,519
is probably three hours.

398
00:21:29,520 --> 00:21:31,960
So we've got to work
within that timeframe.

399
00:21:33,880 --> 00:21:35,239
Pressure's on the team.

400
00:21:35,240 --> 00:21:38,639
We've probably got about 30 staff
working tonight

401
00:21:38,640 --> 00:21:40,799
to make sure everything
goes smoothly.

402
00:21:40,800 --> 00:21:43,799
I just need access to that
because we have to move stalls...

403
00:21:43,800 --> 00:21:45,560
Yeah. OK.
..out.

404
00:21:46,800 --> 00:21:48,439
6:03pm,

405
00:21:48,440 --> 00:21:52,799
and 68 VIPs -
very important ponies -

406
00:21:52,800 --> 00:21:54,919
have just landed in style

407
00:21:54,920 --> 00:21:58,120
on their own private jet from Doha.

408
00:21:59,200 --> 00:22:01,839
While the unloading starts
on the airfield,

409
00:22:01,840 --> 00:22:04,719
the team at IRT and First Point

410
00:22:04,720 --> 00:22:07,879
are preparing
all their biosecurity measures.

411
00:22:07,880 --> 00:22:10,519
Can you please set up the matting
so it's ready?

412
00:22:10,520 --> 00:22:12,720
Because they're going to
start bringing them shortly.

413
00:22:14,000 --> 00:22:15,999
So, the horses come in.

414
00:22:16,000 --> 00:22:17,319
Anyone who's wearing yellow

415
00:22:17,320 --> 00:22:19,399
will have to go through
the showering-out process.

416
00:22:19,400 --> 00:22:21,359
Anyone wearing orange
is in the clean zone.

417
00:22:21,360 --> 00:22:24,439
So if you're in the dirty zone,
you complete here.

418
00:22:24,440 --> 00:22:26,159
You'll shower out here
in our facility.

419
00:22:26,160 --> 00:22:28,719
And then you're clean,
from biosecurity standards.

420
00:22:28,720 --> 00:22:30,559
Fence in between.

421
00:22:30,560 --> 00:22:33,999
Australia has some of
the strictest biosecurity laws

422
00:22:34,000 --> 00:22:35,319
in the world,

423
00:22:35,320 --> 00:22:40,439
which exist to protect
the $86 billion agricultural sector.

424
00:22:40,440 --> 00:22:44,399
The key is keeping out diseases
that we could get here in Australia,

425
00:22:44,400 --> 00:22:45,839
which we don't have.

426
00:22:45,840 --> 00:22:49,159
So we want to make sure
we give Australia the best chance,

427
00:22:49,160 --> 00:22:50,559
from a biosecurity point of view,

428
00:22:50,560 --> 00:22:52,680
to ensure
those diseases don't come in.

429
00:22:58,760 --> 00:23:00,639
20 minutes after touchdown,

430
00:23:00,640 --> 00:23:04,080
the first of
the air stalls rolls into IRT.

431
00:23:05,400 --> 00:23:08,479
Each horse
travels in its own container,

432
00:23:08,480 --> 00:23:12,559
like a business class suite
with a lot more legroom.

433
00:23:12,560 --> 00:23:14,479
So because this was
a charter flight,

434
00:23:14,480 --> 00:23:16,679
it would have been about 24 hours.

435
00:23:16,680 --> 00:23:21,319
Normally, a flight from Europe
would be closer to 28 to 30.

436
00:23:21,320 --> 00:23:24,839
Now the unloading dance can begin.

437
00:23:24,840 --> 00:23:28,679
Michelle, so, put these two in,

438
00:23:28,680 --> 00:23:31,400
then bring those forward
and put these two behind it.

439
00:23:36,320 --> 00:23:39,399
From here, the yellow team
begins the delicate task

440
00:23:39,400 --> 00:23:41,159
of unloading the horses

441
00:23:41,160 --> 00:23:44,319
and transferring them
to waiting trucks.

442
00:23:44,320 --> 00:23:46,679
It's going to wait to unload
the other two,

443
00:23:46,680 --> 00:23:48,800
and then they'll bring these in.

444
00:23:49,640 --> 00:23:51,879
Well, there's always pressure
every time you move any horse.

445
00:23:51,880 --> 00:23:55,239
The most important thing
with moving this many horses

446
00:23:55,240 --> 00:23:59,039
is making sure the process is
as streamlined and fast as possible.

447
00:23:59,040 --> 00:24:00,879
The longer the horses
are in transit,

448
00:24:00,880 --> 00:24:03,480
the more likely there is
for them to have an issue.

449
00:24:04,480 --> 00:24:06,719
The loading and unloading process,

450
00:24:06,720 --> 00:24:08,439
that's always the most
dangerous part,

451
00:24:08,440 --> 00:24:10,600
making sure horses can load safely.

452
00:24:11,920 --> 00:24:15,839
The most important thing
is avoiding stress on the horses.

453
00:24:15,840 --> 00:24:18,399
So, really, for us here,
it's all about speed.

454
00:24:18,400 --> 00:24:21,080
Come in, unload
straight onto the truck.

455
00:24:22,520 --> 00:24:25,760
The horses couldn't care less
about the ticking clock.

456
00:24:26,960 --> 00:24:29,520
They move at their own schedule.

457
00:24:41,800 --> 00:24:43,959
But the longer they take,

458
00:24:43,960 --> 00:24:47,440
the longer their stable mates
on the airfield have to wait.

459
00:25:00,680 --> 00:25:04,679
68 elite horses are being processed
into the country

460
00:25:04,680 --> 00:25:07,840
to compete
in the Spring Racing Carnival.

461
00:25:10,200 --> 00:25:13,039
In the 2024 Melbourne Cup,

462
00:25:13,040 --> 00:25:17,480
75% of the entries
came from overseas.

463
00:25:21,360 --> 00:25:23,279
Time's a hard one to gauge
when you're unloading horses,

464
00:25:23,280 --> 00:25:24,839
or any animals, for that matter.

465
00:25:24,840 --> 00:25:28,119
You've got some horses are a little
bit trickier than others to load

466
00:25:28,120 --> 00:25:29,599
and that sort of thing.

467
00:25:29,600 --> 00:25:31,839
So, what you think
might take 10 minutes

468
00:25:31,840 --> 00:25:34,919
can take 15 or 20, or so forth.

469
00:25:34,920 --> 00:25:36,839
So it's always something different.

470
00:25:36,840 --> 00:25:39,279
With horse welfare the top priority,

471
00:25:39,280 --> 00:25:41,239
the goal is clear -

472
00:25:41,240 --> 00:25:45,359
get them off the airfield
as quickly as possible.

473
00:25:45,360 --> 00:25:47,719
No worries, I'll get that going
to speed up the process.

474
00:25:47,720 --> 00:25:49,319
Alright, catch you.

475
00:25:49,320 --> 00:25:52,879
Guys, do you want to just
detach and go?

476
00:25:52,880 --> 00:25:54,119
We'll use our tug here,

477
00:25:54,120 --> 00:25:56,079
so you can go and get some more
if you want.

478
00:25:56,080 --> 00:25:58,319
We might speed up the process.

479
00:25:58,320 --> 00:25:59,640
Do you want to go this way?

480
00:26:00,880 --> 00:26:03,399
We're just going to use our own tug
to move the stalls through,

481
00:26:03,400 --> 00:26:05,439
just to speed the process up
so these guys can go back

482
00:26:05,440 --> 00:26:07,319
and get some more.

483
00:26:07,320 --> 00:26:10,279
I've never seen nothing like this.

484
00:26:10,280 --> 00:26:12,599
I've never seen this many anywhere!

485
00:26:12,600 --> 00:26:14,239
It's bananas.

486
00:26:14,240 --> 00:26:15,719
Three in each one.

487
00:26:15,720 --> 00:26:18,479
So there would have been 18 so far.

488
00:26:18,480 --> 00:26:20,479
18 of the 68.

489
00:26:20,480 --> 00:26:22,400
50 more to go.

490
00:26:25,360 --> 00:26:28,160
The last thing they need is rain.

491
00:26:28,840 --> 00:26:30,715
Yeah, it's getting
a little bit wet out there.

492
00:26:39,560 --> 00:26:42,679
Horses can be sensitive
to anything, really.

493
00:26:42,680 --> 00:26:46,279
Um, they're flighty animals.

494
00:26:46,280 --> 00:26:47,919
You still want to keep them
as calm as you can.

495
00:26:47,920 --> 00:26:51,280
So moving as fast as we can
through this rain is always better.

496
00:26:53,720 --> 00:26:55,519
There's three in.

497
00:26:55,520 --> 00:26:56,960
That's the double.

498
00:27:01,880 --> 00:27:03,319
Including these ones here,

499
00:27:03,320 --> 00:27:05,719
we've had about 36
come through the gate.

500
00:27:05,720 --> 00:27:09,319
The storm is already
slowing down operations.

501
00:27:09,320 --> 00:27:13,479
If it gets worse, everything could
come to a complete standstill.

502
00:27:13,480 --> 00:27:15,679
If there is lightning within
a certain distance of the airport,

503
00:27:15,680 --> 00:27:17,119
they run a siren.

504
00:27:17,120 --> 00:27:18,519
And then, once you hear that siren,

505
00:27:18,520 --> 00:27:21,839
you know everyone stops work
and goes and seeks cover.

506
00:27:21,840 --> 00:27:23,519
So, if they shut down the airport,

507
00:27:23,520 --> 00:27:25,079
then we've got to wait
till that clears

508
00:27:25,080 --> 00:27:28,319
before anyone can go back out on
the tarmac to bring the horses in.

509
00:27:28,320 --> 00:27:31,239
I don't want to hear it right now,
that's for sure.

510
00:27:31,240 --> 00:27:33,240
Rain's OK. Lightning, not so good.

511
00:27:37,760 --> 00:27:39,799
Do you want to bring two more in?

512
00:27:39,800 --> 00:27:41,119
Do it now?

513
00:27:41,120 --> 00:27:42,919
Michelle!

514
00:27:42,920 --> 00:27:44,160
We'll bring two more in.

515
00:27:47,840 --> 00:27:49,999
Just as the sun begins to set,

516
00:27:50,000 --> 00:27:53,679
a much-needed break in the weather
finally arrives.

517
00:27:53,680 --> 00:27:55,359
We're getting there. Thanks.

518
00:27:55,360 --> 00:27:59,480
The team moves into the final stage
of the operation.

519
00:28:00,480 --> 00:28:02,519
The last stalls are coming through
the back gate now.

520
00:28:02,520 --> 00:28:05,240
So, everyone's here.
We've just got to get them unloaded.

521
00:28:07,000 --> 00:28:08,119
Alright.

522
00:28:08,120 --> 00:28:09,999
We're just going to
put these ones here again.

523
00:28:10,000 --> 00:28:11,720
Not in, yeah.

524
00:28:12,920 --> 00:28:14,359
We're getting there.

525
00:28:14,360 --> 00:28:18,800
Unload these last 6 or 7,
and then we're done.

526
00:28:23,520 --> 00:28:26,199
Now the focus
is solely on unloading

527
00:28:26,200 --> 00:28:29,479
then transporting the horses
to nearby quarantine

528
00:28:29,480 --> 00:28:31,360
to get checked over.

529
00:28:34,480 --> 00:28:36,319
How's it going, Pasca?

530
00:28:36,320 --> 00:28:37,680
Getting there?

531
00:28:39,560 --> 00:28:41,879
OK. This one's empty.

532
00:28:41,880 --> 00:28:42,960
Yep.

533
00:28:44,240 --> 00:28:47,680
The last three horses
are finally unloaded.

534
00:28:51,000 --> 00:28:53,039
Are we all in?
Yeah.

535
00:28:53,040 --> 00:28:55,439
For the team at IRT,

536
00:28:55,440 --> 00:28:57,559
it's a huge sigh of relief.

537
00:28:57,560 --> 00:29:00,959
Every one of their
multi-million dollar passengers

538
00:29:00,960 --> 00:29:04,879
is safe, sound and accounted for.

539
00:29:04,880 --> 00:29:07,519
It's nice that the storm passed.
We got through that.

540
00:29:07,520 --> 00:29:10,079
But I think it's gone about
as smoothly as it could have gone.

541
00:29:10,080 --> 00:29:11,359
Yeah.

542
00:29:11,360 --> 00:29:13,159
There's a lot going on
throughout the night.

543
00:29:13,160 --> 00:29:15,519
A lot of things moving around,
a lot of adrenaline pumping.

544
00:29:15,520 --> 00:29:17,999
But, at the end of the day,
you sit back, you look back at it

545
00:29:18,000 --> 00:29:20,919
and you have the satisfaction
of everything you've just achieved.

546
00:29:20,920 --> 00:29:23,039
You brought 68 horses in.

547
00:29:23,040 --> 00:29:25,040
Can't do much more than that
in an afternoon.

548
00:29:26,120 --> 00:29:27,320
34, good for take-off.

549
00:29:32,680 --> 00:29:37,360
Midnight, and Melbourne Airport
is anything but asleep,

550
00:29:38,880 --> 00:29:41,679
With the runways open 24-7,

551
00:29:41,680 --> 00:29:43,599
the early hours are prime time

552
00:29:43,600 --> 00:29:46,080
for freight
and international flights.

553
00:29:47,120 --> 00:29:48,199
22.

554
00:29:48,200 --> 00:29:49,679
But there are fewer planes,

555
00:29:49,680 --> 00:29:54,639
which makes this a perfect time
to complete airfield maintenance.

556
00:29:54,640 --> 00:29:58,359
And tonight, the lighting team
will be using this window

557
00:29:58,360 --> 00:30:00,280
to do some runway work.

558
00:30:01,160 --> 00:30:04,199
I am a former South African.

559
00:30:04,200 --> 00:30:07,159
Been in Australia
for a bit over 25 years.

560
00:30:07,160 --> 00:30:12,319
I've been with Melbourne Airport
as a airfield lighting officer

561
00:30:12,320 --> 00:30:15,359
for about 12.5 years now,

562
00:30:15,360 --> 00:30:20,479
and looking after all the lights

563
00:30:20,480 --> 00:30:24,399
that facilitate aircraft movement
from arrival to departure.

564
00:30:24,400 --> 00:30:27,599
Evening, grounds car 21
and company on Victor,

565
00:30:27,600 --> 00:30:29,519
request a cross runway 27.

566
00:30:29,520 --> 00:30:31,679
Car 21 and company
on ground, good evening,

567
00:30:31,680 --> 00:30:34,039
on Victor cross runway 27.

568
00:30:34,040 --> 00:30:35,399
Thank you.

569
00:30:35,400 --> 00:30:38,679
So we're crossing runway 0927
at the moment.

570
00:30:38,680 --> 00:30:42,639
It's operational, so we're
not allowed to drive over it.

571
00:30:42,640 --> 00:30:47,199
You can get into a fair bit of
strife with air traffic control

572
00:30:47,200 --> 00:30:48,959
if you do stuff like that.

573
00:30:48,960 --> 00:30:52,999
Dashing in and out to fix lights
between arriving aircraft...

574
00:30:53,000 --> 00:30:54,759
Runway 27
set for take-off.

575
00:30:54,760 --> 00:30:58,839
Makes this one of the most
nerve-wracking jobs at the airport.

576
00:30:58,840 --> 00:31:01,479
Nerves of steel are required.

577
00:31:01,480 --> 00:31:04,399
The risk is always
aircraft movement.

578
00:31:04,400 --> 00:31:08,319
And there obviously will be
international traffic coming in.

579
00:31:08,320 --> 00:31:12,560
The pressure is on to have it
all complete before sunrise.

580
00:31:23,240 --> 00:31:28,079
12:10am, at Australia's busiest
24-hour airport,

581
00:31:28,080 --> 00:31:31,079
and the landings keep coming,

582
00:31:31,080 --> 00:31:36,159
each aircraft guided by thousands
of lights illuminating the runway.

583
00:31:36,160 --> 00:31:40,439
We've probably got about
6,000-odd lights,

584
00:31:40,440 --> 00:31:43,360
or probably more
that we look after.

585
00:31:45,880 --> 00:31:49,999
The 6,000 lights span across
the two intersecting runways

586
00:31:50,000 --> 00:31:53,280
and an extensive network
of taxiways.

587
00:31:54,520 --> 00:31:59,320
At full brightness,
these lights can be seen 30km away.

588
00:32:02,400 --> 00:32:05,080
Keeping them running
is no small task.

589
00:32:08,640 --> 00:32:13,519
Each light is monitored through
a sophisticated computer system.

590
00:32:13,520 --> 00:32:16,200
We're looking at our control system.

591
00:32:17,320 --> 00:32:20,479
And have a look at
what alarms we've got on there.

592
00:32:20,480 --> 00:32:22,079
There's only one.

593
00:32:22,080 --> 00:32:24,519
We'll have a look at that one.

594
00:32:24,520 --> 00:32:29,319
14-0-80. This is the third one up.

595
00:32:29,320 --> 00:32:32,639
Faulty lights have been
identified on a taxiway.

596
00:32:32,640 --> 00:32:35,599
Time for the lighting team
to spring into action.

597
00:32:35,600 --> 00:32:38,119
We're looking at
a couple of these faults.

598
00:32:38,120 --> 00:32:42,159
From the location of them,
so we'll see what the numbers are.

599
00:32:42,160 --> 00:32:44,319
We'll reprogramme them, test them,

600
00:32:44,320 --> 00:32:48,560
and then we will go out there
and replace them.

601
00:32:51,200 --> 00:32:55,799
Each light comes with
a price tag of over $1,200.

602
00:32:55,800 --> 00:32:59,320
So it's not your average light bulb
from the hardware store.

603
00:33:02,200 --> 00:33:04,399
Just the new...

604
00:33:04,400 --> 00:33:06,079
Taxiway...

605
00:33:06,080 --> 00:33:09,039
We'll head out
back onto the taxiways

606
00:33:09,040 --> 00:33:11,640
and we'll go and replace
those couple of fittings.

607
00:33:18,680 --> 00:33:20,959
..line up.
Runway 27 away.

608
00:33:20,960 --> 00:33:22,519
..on the crossing.

609
00:33:22,520 --> 00:33:24,799
We go out
in between aircraft to do it.

610
00:33:24,800 --> 00:33:28,999
So it's... very, very scary
the first time, probably,

611
00:33:29,000 --> 00:33:30,479
when you do it.

612
00:33:30,480 --> 00:33:33,079
We do it as like a Formula One team,

613
00:33:33,080 --> 00:33:35,759
where we just replace the fittings,

614
00:33:35,760 --> 00:33:38,519
so we come out with a rattle gun
and lift up the fitting,

615
00:33:38,520 --> 00:33:40,479
change the fitting out, plug a...

616
00:33:40,480 --> 00:33:42,439
..plug the new fitting in,
take the old one out.

617
00:33:42,440 --> 00:33:45,559
Put new nuts on. Do it up,
torc it up and off we go again.

618
00:33:45,560 --> 00:33:47,199
So, you know, it is really good

619
00:33:47,200 --> 00:33:51,479
to be able to do it
in between the aircraft.

620
00:33:51,480 --> 00:33:54,039
It's really, really fast,

621
00:33:54,040 --> 00:33:56,120
and you've got to work
very fast paced.

622
00:34:02,560 --> 00:34:06,079
Runway 16,
here to take one departure.

623
00:34:06,080 --> 00:34:08,519
I can see there is an aircraft.

624
00:34:08,520 --> 00:34:11,639
It's probably on a tug
because he's moving very slow.

625
00:34:11,640 --> 00:34:14,839
And at least, when we sort
of look down taxiways,

626
00:34:14,840 --> 00:34:17,239
and you just see
one or two aircraft,

627
00:34:17,240 --> 00:34:19,479
you can see a red
and green beacon on the wing

628
00:34:19,480 --> 00:34:21,519
saying it's red and green -
don't go in between.

629
00:34:21,520 --> 00:34:24,439
which means
that aircraft is heading your way.

630
00:34:24,440 --> 00:34:27,599
But, from the back of an aircraft,
there's usually just white light,

631
00:34:27,600 --> 00:34:29,559
so that's usually
an indication, then,

632
00:34:29,560 --> 00:34:32,080
that the aircraft
is moving away from you.

633
00:34:33,080 --> 00:34:35,519
Before they can replace
the faulty light.

634
00:34:35,520 --> 00:34:39,319
They need to make sure no planes
are heading in their direction.

635
00:34:39,320 --> 00:34:42,799
Turn the radios up just so that
we can hear any communication,

636
00:34:42,800 --> 00:34:44,320
and then we'll go for it.

637
00:34:45,960 --> 00:34:48,919
Was Qantas on final... Yep.

638
00:34:48,920 --> 00:34:50,520
Qantas.

639
00:34:51,800 --> 00:34:53,679
Then we've got
another Qantas behind it.

640
00:34:53,680 --> 00:34:55,559
That's a Qantas...

641
00:34:55,560 --> 00:34:58,159
And Jetstar's number three.

642
00:34:58,160 --> 00:34:59,920
Jetstar is only just coming in now.

643
00:35:01,360 --> 00:35:03,519
They've got just over five minutes

644
00:35:03,520 --> 00:35:05,920
before a plane
rolls onto the taxiway.

645
00:35:07,400 --> 00:35:10,880
The team are confident
they can get the job done in four.

646
00:35:13,840 --> 00:35:16,159
As long as nothing goes wrong,

647
00:35:16,160 --> 00:35:17,559
no pressure.

648
00:35:17,560 --> 00:35:19,719
That's loose.

649
00:35:19,720 --> 00:35:21,399
That's loose.

650
00:35:21,400 --> 00:35:23,360
We've probably got about...

651
00:35:24,520 --> 00:35:26,439
..about five minutes

652
00:35:26,440 --> 00:35:29,719
till the next aircraft
probably uses this taxiway, so...

653
00:35:29,720 --> 00:35:32,839
..land and run down to Juliet,
and vacate Juliet.

654
00:35:32,840 --> 00:35:34,519
So Juliet's just behind us,

655
00:35:34,520 --> 00:35:37,719
so we just got to make sure
that we're out of that.

656
00:35:37,720 --> 00:35:41,399
Want to gonna grab me two new
nuts, please? I've got two new nuts.

657
00:35:41,400 --> 00:35:45,559
Very important to make sure
we don't stand here too long,

658
00:35:45,560 --> 00:35:48,479
especially with aircraft landing
the whole time.

659
00:35:48,480 --> 00:35:51,279
Gav, can I grab the fitting, please?
The fitting.

660
00:35:51,280 --> 00:35:53,600
I just need to do the PIDs.

661
00:35:57,000 --> 00:35:58,560
Is he coming our way?

662
00:35:59,880 --> 00:36:02,120
Gav?
Yeah.

663
00:36:22,320 --> 00:36:24,279
Siewert and Gavan are racing

664
00:36:24,280 --> 00:36:28,519
to change a faulty light
on an active taxiway

665
00:36:28,520 --> 00:36:31,600
as an outgoing plane approaches.

666
00:36:38,640 --> 00:36:40,879
How's it looking?

667
00:36:40,880 --> 00:36:42,120
Good.

668
00:36:44,080 --> 00:36:46,080
So we'll have to hop out of
the way for this one.

669
00:36:55,400 --> 00:36:57,319
It's always a good feeling,

670
00:36:57,320 --> 00:36:59,679
when you know that
you've done the light,

671
00:36:59,680 --> 00:37:01,199
the light's all working again,

672
00:37:01,200 --> 00:37:03,479
and you're dodging aircraft,

673
00:37:03,480 --> 00:37:05,640
so it's, pretty good.

674
00:37:07,800 --> 00:37:11,639
So that's the aircraft, and it's going
to go over the light we've just replaced.

675
00:37:11,640 --> 00:37:16,799
So, yeah, it's probably hitting
it around right about... now.

676
00:37:16,800 --> 00:37:18,759
So that's where we were,

677
00:37:18,760 --> 00:37:21,560
just to replace that light,
about two minutes ago.

678
00:37:22,840 --> 00:37:26,400
Happy with their quick light fix,
the pair moves on.

679
00:37:27,600 --> 00:37:31,760
Next up, some crucial maintenance
on the north-south runway.

680
00:37:34,960 --> 00:37:36,439
And later on during the night,

681
00:37:36,440 --> 00:37:38,999
we'll be, running the MALMS,

682
00:37:39,000 --> 00:37:42,559
which is our Mobile Airfield
Lighting Monitoring System.

683
00:37:42,560 --> 00:37:45,439
So we measure
the intensity of the lights.

684
00:37:45,440 --> 00:37:48,839
If they do need a clean, we'll go
out and actually clean the lights.

685
00:37:48,840 --> 00:37:52,159
Every month, runway lights
are tested and cleaned

686
00:37:52,160 --> 00:37:55,879
to ensure they're operating
at full brightness.

687
00:37:55,880 --> 00:37:57,679
Without this maintenance,

688
00:37:57,680 --> 00:38:01,440
the runway would be unsafe to use
during low visibility.

689
00:38:02,800 --> 00:38:04,639
We'll just go and set that up,

690
00:38:04,640 --> 00:38:06,279
and see how they go.

691
00:38:06,280 --> 00:38:08,759
As the runway never sleeps,

692
00:38:08,760 --> 00:38:12,320
dodging aircraft
is the team's main priority.

693
00:38:15,320 --> 00:38:16,919
It's going to be tight

694
00:38:16,920 --> 00:38:21,119
to complete the 90 minutes of work
before sunrise.

695
00:38:21,120 --> 00:38:24,199
So, here is our photometric array
at the moment.

696
00:38:24,200 --> 00:38:28,999
Um, we'll set that up
for runway centreline.

697
00:38:29,000 --> 00:38:30,879
Before they run the test,

698
00:38:30,880 --> 00:38:33,639
they need to check in
with air traffic control.

699
00:38:33,640 --> 00:38:36,199
Melbourne Tower. Brendan speaking.

700
00:38:36,200 --> 00:38:39,359
I just want to double check
movement at the moment.

701
00:38:39,360 --> 00:38:43,119
Yeah. We've got a Cathay aircraft
there which has pushed back,

702
00:38:43,120 --> 00:38:45,159
but they've got a few issues
with the tug.

703
00:38:45,160 --> 00:38:47,759
But hopefully
they're going to depart soon.

704
00:38:47,760 --> 00:38:49,999
Yeah. So you've got a bit
of time now, Siewert, if you want.

705
00:38:50,000 --> 00:38:51,399
Yeah. OK.

706
00:38:51,400 --> 00:38:53,879
So we should be able to
do both our runs now.

707
00:38:53,880 --> 00:38:57,719
Could I request runway 34
centreline on stage six

708
00:38:57,720 --> 00:38:59,920
and the edge lights turned off,
please?

709
00:39:01,040 --> 00:39:03,559
And now is about the time

710
00:39:03,560 --> 00:39:05,999
where sunglasses
would be appropriate.

711
00:39:06,000 --> 00:39:07,879
34 threshold, request to commence

712
00:39:07,880 --> 00:39:09,399
a full length
continuous run northbound

713
00:39:09,400 --> 00:39:10,919
crossing runway 27.

714
00:39:10,920 --> 00:39:13,319
That's approved.
Cross runway 27.

715
00:39:13,320 --> 00:39:14,759
Car 21, thank you.

716
00:39:14,760 --> 00:39:17,039
It takes about 4.5 minutes.

717
00:39:17,040 --> 00:39:20,559
So sit back, relax
and enjoy the ride.

718
00:39:20,560 --> 00:39:22,599
It's the moment of truth.

719
00:39:22,600 --> 00:39:28,720
Siewert and Gavan must drive
the full 3.7km runway in one go.

720
00:39:29,440 --> 00:39:33,759
They need to pass over
all 243 lights

721
00:39:33,760 --> 00:39:36,679
to make sure they're up to spec.

722
00:39:36,680 --> 00:39:40,839
As you see, the results just
loading up there at the moment.

723
00:39:40,840 --> 00:39:43,479
These two areas
that are quite red at the moment,

724
00:39:43,480 --> 00:39:45,919
that is where aircraft touch down

725
00:39:45,920 --> 00:39:48,879
and that is areas that
we will have to concentrate.

726
00:39:48,880 --> 00:39:50,479
See, there's quite a lot of red?

727
00:39:50,480 --> 00:39:54,039
And as soon as you have
two reds next to each other,

728
00:39:54,040 --> 00:39:57,519
then it just degrades that runway
at that stage,

729
00:39:57,520 --> 00:40:00,000
so it can't be used
in low visibility.

730
00:40:01,320 --> 00:40:03,360
So we can make a start
on the cleaning.

731
00:40:05,400 --> 00:40:08,279
Alright. Good to go?
Yep! Good. Let's go!

732
00:40:08,280 --> 00:40:10,480
Ground, car 3,
permission to escort.

733
00:40:12,760 --> 00:40:15,759
It's given us the right position of
the lights on where we are.

734
00:40:15,760 --> 00:40:17,359
I'll pull up next to it,

735
00:40:17,360 --> 00:40:20,440
and then Siewert gives it a clean
with the cleaner.

736
00:40:21,800 --> 00:40:23,999
I believe we will get it all clean

737
00:40:24,000 --> 00:40:26,160
and right before sunrise.

738
00:40:30,760 --> 00:40:34,559
Getting the work done
before sunrise is crucial.

739
00:40:34,560 --> 00:40:37,359
If all the lights
are not cleaned in time,

740
00:40:37,360 --> 00:40:41,280
the runway will not be safe to use
in bad weather.

741
00:40:48,240 --> 00:40:51,320
A call comes in
about an approaching plane.

742
00:40:52,960 --> 00:40:54,359
Just turned his light on.

743
00:40:54,360 --> 00:40:57,320
You can see the red and green beacon
on the wingtip.

744
00:40:58,520 --> 00:41:00,600
So it'll be taxiing down here now.

745
00:41:06,520 --> 00:41:10,639
It's the more urgent it does become,
and the faster we'll have to move.

746
00:41:10,640 --> 00:41:15,120
So, we have to get it all done
before the sun comes up.

747
00:41:21,000 --> 00:41:23,840
OK, now that he's departed,
we'll jump on.

748
00:41:27,160 --> 00:41:28,920
4:45am...

749
00:41:30,120 --> 00:41:33,239
..and with just 15 minutes
before first light,

750
00:41:33,240 --> 00:41:35,280
time is running out.

751
00:41:40,120 --> 00:41:42,959
As Siewert approaches
the last light,

752
00:41:42,960 --> 00:41:45,600
there is another request to vacate.

753
00:41:49,760 --> 00:41:51,159
We're going to vacate!

754
00:41:51,160 --> 00:41:54,119
OK. The lights have been cleaned.
We're good to go.

755
00:41:54,120 --> 00:41:57,919
Two minutes, he'll be down.
So I'm just going to vacate now.

756
00:41:57,920 --> 00:41:59,599
Then he'll give him
clearance to land

757
00:41:59,600 --> 00:42:01,200
after we've vacated.

758
00:42:02,600 --> 00:42:03,639
Melbourne Tower,

759
00:42:03,640 --> 00:42:07,000
car 19 and company
vacated runway 34 onto Juliet.

760
00:42:18,960 --> 00:42:20,959
With maintenance wrapped up,

761
00:42:20,960 --> 00:42:26,239
the runway is primed for any weather
Mother Nature throws her way -

762
00:42:26,240 --> 00:42:30,519
just in time for Australia's busiest
all-hours airport

763
00:42:30,520 --> 00:42:33,800
to kick off another day
connecting Melbourne to the world.

764
00:42:38,120 --> 00:42:41,120
Captions by Red Bee Media

764
00:42:42,305 --> 00:43:42,319
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