1
00:00:00,960 --> 00:00:04,879
I've got
a bit of activity here this morning

2
00:00:04,880 --> 00:00:07,319
It's a flight arriving
into Melbourne from Denpasar.

3
00:00:07,320 --> 00:00:09,839
Just on this side of the line
on the floor there for me, please.

4
00:00:09,840 --> 00:00:12,479
Bali, you know,
reasonably well-known

5
00:00:12,480 --> 00:00:16,799
that it is an area for marijuana
and other narcotic use.

6
00:00:16,800 --> 00:00:17,959
Just continue on. Thank you.

7
00:00:17,960 --> 00:00:20,399
So, these detector dogs
that are working today

8
00:00:20,400 --> 00:00:21,719
are narcotics-trained,

9
00:00:21,720 --> 00:00:24,199
and they'll be looking
for methamphetamine, cocaine,

10
00:00:24,200 --> 00:00:26,120
heroin, marijuana.

11
00:00:27,120 --> 00:00:30,239
And just stay where you are.
He'll do another pass. OK?

12
00:00:30,240 --> 00:00:31,439
Just wait, please. Just...

13
00:00:31,440 --> 00:00:32,440
Excuse me.

14
00:00:32,440 --> 00:00:33,440
Sir?

15
00:00:33,441 --> 00:00:36,960
Sir, put your bag down on the floor
and wait, please.

16
00:00:40,400 --> 00:00:41,839
In Australia

17
00:00:41,840 --> 00:00:45,720
'just down the road'
can mean hundreds of kilometres...

18
00:00:46,880 --> 00:00:51,039
..so, to keep everyone connected,
we rely on planes.

19
00:00:51,040 --> 00:00:52,519
Hello!

20
00:00:52,520 --> 00:00:54,560
And lots of them.

21
00:00:56,960 --> 00:01:00,800
Crucial to this highway in the sky
is Melbourne Airport.

22
00:01:02,920 --> 00:01:05,080
Melbourne Airport -
expect the unexpected.

23
00:01:06,080 --> 00:01:08,599
It's the busiest airport
in the country

24
00:01:08,600 --> 00:01:11,279
that operates 24 hours a day...

25
00:01:11,280 --> 00:01:13,439
They might not have experienced
something like this before.

26
00:01:13,440 --> 00:01:15,559
..seven days a week.

27
00:01:15,560 --> 00:01:19,000
We've had fog, we've had rain. So,
tonight we've got to get it done.

28
00:01:20,720 --> 00:01:22,799
With unprecedented access...

29
00:01:22,800 --> 00:01:24,199
The team are always on alert.

30
00:01:24,200 --> 00:01:25,879
..from the control tower...

31
00:01:25,880 --> 00:01:26,880
First aid call.

32
00:01:26,881 --> 00:01:27,919
..to the tarmac...

33
00:01:27,920 --> 00:01:28,920
It's all about speed.

34
00:01:28,921 --> 00:01:32,039
..to the airport's 24-7 nerve centre.

35
00:01:32,040 --> 00:01:34,239
Even if there's an incident,
we're the ones scrambling,

36
00:01:34,240 --> 00:01:35,759
and passengers
still have a smooth journey.

37
00:01:35,760 --> 00:01:38,439
We're going behind the scenes...

38
00:01:38,440 --> 00:01:40,719
We're looking at the cameras now.

39
00:01:40,720 --> 00:01:44,160
..to places
very few people get to see...

40
00:01:45,560 --> 00:01:46,560
What's inside that?

41
00:01:47,560 --> 00:01:52,159
..all to keep Melbourne Airport
running smoothly, safely...

42
00:01:52,160 --> 00:01:54,199
Suspected firearm
still in the chamber?

43
00:01:54,200 --> 00:01:55,919
..and on time.

44
00:01:55,920 --> 00:01:57,399
Two down, one to go.

45
00:01:57,400 --> 00:01:59,360
At a 24-7 airport...

46
00:02:00,360 --> 00:02:01,360
..every...

47
00:02:01,361 --> 00:02:02,879
I don't want this kangaroo
jumping anywhere.

48
00:02:02,880 --> 00:02:04,319
..second...

49
00:02:04,320 --> 00:02:05,399
..counts.

50
00:02:05,400 --> 00:02:07,199
It's 10 to 6. We're on scene.

51
00:02:07,200 --> 00:02:09,040
We've got a green light.
We're good to go.

52
00:02:11,000 --> 00:02:17,074
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53
00:02:18,760 --> 00:02:21,960
Of all the aircraft
flying in and out of Melbourne...

54
00:02:24,400 --> 00:02:28,840
..there's nothing
quite like the mighty Airbus A380.

55
00:02:31,560 --> 00:02:34,280
It's the world's
largest passenger plane.

56
00:02:37,280 --> 00:02:39,800
Longer than three cricket pitches...

57
00:02:41,120 --> 00:02:42,999
..and with two decks,

58
00:02:43,000 --> 00:02:46,640
it's as tall
as an 8-storey building.

59
00:02:49,080 --> 00:02:51,719
Very big plane. Quite impressive.

60
00:02:51,720 --> 00:02:54,399
This particular aircraft
that comes to Melbourne

61
00:02:54,400 --> 00:02:56,800
will carry around 480 passengers.

62
00:02:59,120 --> 00:03:03,119
Diana works with
the Dubai National Air Travel Agency,

63
00:03:03,120 --> 00:03:06,199
otherwise known as DNATA.

64
00:03:06,200 --> 00:03:09,919
From check-in to catering,

65
00:03:09,920 --> 00:03:13,759
cargo to ground handling,

66
00:03:13,760 --> 00:03:16,839
it's a one-stop service for airlines,

67
00:03:16,840 --> 00:03:18,879
and it's Diana's job

68
00:03:18,880 --> 00:03:22,839
to get the A380 in and out
of Melbourne without a hitch.

69
00:03:22,840 --> 00:03:25,119
My role here
is a turnaround coordinator,

70
00:03:25,120 --> 00:03:28,879
so, what I do is oversee
the arrival and departure

71
00:03:28,880 --> 00:03:31,000
of the Emirates airline aircraft.

72
00:03:32,120 --> 00:03:35,679
The A380 is the biggest plane
to come through the airport,

73
00:03:35,680 --> 00:03:38,480
and, from the moment it arrives
on the gate...

74
00:03:39,760 --> 00:03:41,879
..Diana has just three hours

75
00:03:41,880 --> 00:03:45,479
to prepare this giant of the sky
for departure.

76
00:03:45,480 --> 00:03:47,999
Heading off to Gate 11.

77
00:03:48,000 --> 00:03:52,439
Now, this aircraft here
is 14 in first, 76 in business,

78
00:03:52,440 --> 00:03:54,479
56 in premium economy

79
00:03:54,480 --> 00:03:57,719
and 338 in economy.

80
00:03:57,720 --> 00:03:59,839
So, a lot of food,
a lot of catering,

81
00:03:59,840 --> 00:04:01,919
a lot of cleaning needs to be done.

82
00:04:01,920 --> 00:04:04,720
It becomes challenging, and
that's where it becomes exciting.

83
00:04:05,760 --> 00:04:07,000
It's 6:00PM...

84
00:04:08,000 --> 00:04:10,799
..and tonight's flight
bound for Dubai

85
00:04:10,800 --> 00:04:12,920
is not only full of passengers...

86
00:04:14,200 --> 00:04:15,959
..but cargo too.

87
00:04:15,960 --> 00:04:19,119
There's some more...
There's some more guys coming in.

88
00:04:19,120 --> 00:04:22,399
Khalid and his team
are in full swing,

89
00:04:22,400 --> 00:04:26,279
packing freight
for the scheduled 10:30PM departure.

90
00:04:26,280 --> 00:04:28,879
Just push the boxes in.
Push this in.

91
00:04:28,880 --> 00:04:33,839
The A380 can hold
nearly 17,000 kilos of air freight,

92
00:04:33,840 --> 00:04:36,079
and in every load

93
00:04:36,080 --> 00:04:37,880
there's a surprise.

94
00:04:38,880 --> 00:04:43,199
You transport blood, vaccines,
hearts, liver, organs,

95
00:04:43,200 --> 00:04:46,199
live animals like cats or dogs,

96
00:04:46,200 --> 00:04:47,919
alpacas, live goats,

97
00:04:47,920 --> 00:04:49,359
Tassie lobster.

98
00:04:49,360 --> 00:04:52,039
So, seafood - abalone, fish.

99
00:04:52,040 --> 00:04:55,039
Meat carcases. Seasonal fruit.

100
00:04:55,040 --> 00:04:57,519
And cars as well.
We do cars as well.

101
00:04:57,520 --> 00:04:59,599
There was one Ferrari,
I forgot what...

102
00:04:59,600 --> 00:05:01,039
..but there was only three
in the world.

103
00:05:01,040 --> 00:05:02,359
$30 million.

104
00:05:02,360 --> 00:05:04,240
Mate, the sky's the limit.

105
00:05:05,560 --> 00:05:07,919
When you're loading,
it's like a jigsaw puzzle.

106
00:05:07,920 --> 00:05:10,479
Just fill it up. Fill up the gap.
You're wasting too much.

107
00:05:10,480 --> 00:05:11,559
Go. Go. Go.

108
00:05:11,560 --> 00:05:14,959
You gotta imagine all this freight
going into that unit.

109
00:05:14,960 --> 00:05:17,639
Now, this is to balance...
It's gonna drop.

110
00:05:17,640 --> 00:05:19,879
Remember -
it's going up in the aircraft,

111
00:05:19,880 --> 00:05:22,799
it's not gonna stop up there and
you're gonna say re-strap it again.

112
00:05:22,800 --> 00:05:24,079
Once it's up, it's up.

113
00:05:24,080 --> 00:05:26,799
At the end of the day
it's gotta hug.

114
00:05:26,800 --> 00:05:29,639
There's no gap.
There's no movement.

115
00:05:29,640 --> 00:05:33,720
The final items to be freighted
have just arrived...

116
00:05:34,720 --> 00:05:36,240
..four dogs.

117
00:05:37,240 --> 00:05:39,519
But Khalid has a problem.

118
00:05:39,520 --> 00:05:42,280
I don't know. I don't think
they'll fit all on the PLA, mate.

119
00:05:43,360 --> 00:05:44,719
They're big dogs, man.

120
00:05:44,720 --> 00:05:48,959
The dimension of the actual PLA
won't fit four live dogs.

121
00:05:48,960 --> 00:05:50,599
Anything over 30 kilos.

122
00:05:50,600 --> 00:05:51,959
There's one.

123
00:05:51,960 --> 00:05:56,119
Khalid will need to change
the pallet size for the pups.

124
00:05:56,120 --> 00:05:58,319
They are much bigger...

125
00:05:58,320 --> 00:06:00,199
This guy's an elephant.

126
00:06:00,200 --> 00:06:02,519
..and heavier than he was expecting.

127
00:06:02,520 --> 00:06:04,440
67 kilos.

128
00:06:06,000 --> 00:06:10,879
We've just one hour to go before
the cargo is due out on the tarmac,

129
00:06:10,880 --> 00:06:15,320
Khalid will need to solve
his puppy-pallet problems quickly.

130
00:06:17,040 --> 00:06:18,680
Back on the gate...

131
00:06:22,640 --> 00:06:28,080
..Diana is prepping one of the three
aerobridges that attach to the A380.

132
00:06:29,080 --> 00:06:31,439
What I'm doing now
is moving the bridge

133
00:06:31,440 --> 00:06:34,199
to go onto the upper deck
of the aircraft.

134
00:06:34,200 --> 00:06:37,439
For Emirates, all their first
and all their business

135
00:06:37,440 --> 00:06:39,079
are on the upper deck.

136
00:06:39,080 --> 00:06:40,959
So, we've got our green lights.

137
00:06:40,960 --> 00:06:43,720
So, everything's set and
in position, ready for the aircraft.

138
00:06:45,080 --> 00:06:49,320
The aircraft is waiting for a tow
from the other side of the airfield.

139
00:06:53,040 --> 00:06:55,200
Melbourne Delivery. Tug purple two.

140
00:06:57,040 --> 00:06:58,999
And time is ticking.

141
00:06:59,000 --> 00:07:00,959
OK, what have we got? 7:27.

142
00:07:00,960 --> 00:07:02,359
Hopefully they tow soon.

143
00:07:02,360 --> 00:07:07,120
Permission to relocate Emirates
A380 from Delta 15 to Delta 11.

144
00:07:09,360 --> 00:07:12,920
Give way to the Qantas 737.
Tow approved. Purple two.

145
00:07:15,960 --> 00:07:21,079
Corey's been towing aircraft
across this tarmac for two years,

146
00:07:21,080 --> 00:07:23,839
but, weighing over 500 tonnes,

147
00:07:23,840 --> 00:07:27,559
towing this monster
requires nerves of steel.

148
00:07:27,560 --> 00:07:30,319
You definitely feel how big it
is when you're towing it

149
00:07:30,320 --> 00:07:32,040
compared to a smaller aircraft.

150
00:07:34,280 --> 00:07:36,959
With an 80-metre wingspan,
you've got to really watch,

151
00:07:36,960 --> 00:07:39,479
making sure
that there's no obstacles,

152
00:07:39,480 --> 00:07:42,639
there's nothing in your way,
no buildings,

153
00:07:42,640 --> 00:07:44,480
and just take your time.

154
00:07:47,160 --> 00:07:48,319
So, we just stopped,

155
00:07:48,320 --> 00:07:51,120
and now we're reversing it
onto the gate.

156
00:07:56,040 --> 00:07:59,080
We do a mix of looking at the camera
and looking behind us.

157
00:08:00,080 --> 00:08:04,919
Reverse parking
an aircraft worth over US$400 million

158
00:08:04,920 --> 00:08:06,799
is not for the faint-hearted.

159
00:08:06,800 --> 00:08:08,279
We just want to go slow

160
00:08:08,280 --> 00:08:13,160
just 'cause there's a lot more
things that could be in our way.

161
00:08:14,720 --> 00:08:18,399
There's lines on the ground
for every aircraft type,

162
00:08:18,400 --> 00:08:21,760
and we want to park it
on the A388 right there...

163
00:08:22,760 --> 00:08:23,960
..right there.

164
00:08:27,280 --> 00:08:29,879
Now the plane's on the gate

165
00:08:29,880 --> 00:08:33,160
Diana can connect
the first aerobridge.

166
00:08:34,760 --> 00:08:38,400
Driving a narrow bridge
we get quite close to the wing.

167
00:08:39,880 --> 00:08:42,119
You may think
we're gonna hit the wing.

168
00:08:42,120 --> 00:08:43,719
I do go over the wing,

169
00:08:43,720 --> 00:08:46,479
but I've actually got
a bit of distance, and I know that.

170
00:08:46,480 --> 00:08:51,560
But I've still got to be mindful
of my surroundings around me.

171
00:08:53,960 --> 00:08:55,079
One down...

172
00:08:55,080 --> 00:08:56,999
We'll go downstairs
and do the other two.

173
00:08:57,000 --> 00:08:59,679
..and two to go.

174
00:08:59,680 --> 00:09:01,920
Now we're moving.

175
00:09:02,920 --> 00:09:04,799
It's nearly 8:00PM.

176
00:09:04,800 --> 00:09:07,079
To get the aircraft out on time

177
00:09:07,080 --> 00:09:09,879
everything needs to run smoothly
from here.

178
00:09:09,880 --> 00:09:11,959
If something happens
to this aircraft tonight

179
00:09:11,960 --> 00:09:13,879
and we have a delay,

180
00:09:13,880 --> 00:09:16,760
the roll-on effect
will sort of carry on to Dubai.

181
00:09:18,360 --> 00:09:22,919
80% of the flight has got another
destination to go to from Dubai.

182
00:09:22,920 --> 00:09:26,039
Are they gonna make it?
Will they be late for that flight?

183
00:09:26,040 --> 00:09:28,520
So, there is a roll-on effect.

184
00:09:30,240 --> 00:09:32,080
Of course, this doesn't work.

185
00:09:36,640 --> 00:09:39,400
The sensor on the aerobridge
is not working.

186
00:09:48,240 --> 00:09:51,039
Corey's waiting for the bridge
to be in place

187
00:09:51,040 --> 00:09:55,039
so he can attach the ground power
and start loading the plane.

188
00:09:55,040 --> 00:09:57,199
I think this one has broken down
at the moment.

189
00:09:57,200 --> 00:10:00,839
If they can't get this one to fix,
we might have to change bays.

190
00:10:00,840 --> 00:10:02,199
So, if we have to change the bay,

191
00:10:02,200 --> 00:10:05,799
we're gonna have to push it out
again and take it to another bay.

192
00:10:05,800 --> 00:10:07,519
And...

193
00:10:07,520 --> 00:10:09,639
Yeah, adds time.

194
00:10:09,640 --> 00:10:10,759
Adds a lot of time.

195
00:10:10,760 --> 00:10:11,760
No.

196
00:10:13,720 --> 00:10:15,079
They could slow down the boarding

197
00:10:15,080 --> 00:10:16,879
and have a potential delay
on the flight.

198
00:10:16,880 --> 00:10:20,879
I'm unable to select
manual control on the aerobridge

199
00:10:20,880 --> 00:10:23,800
to move the bridge
on to the aircraft.

200
00:10:33,560 --> 00:10:35,359
the largest passenger plane
in the world

201
00:10:35,360 --> 00:10:37,080
is getting ready to depart.

202
00:10:38,480 --> 00:10:40,760
But with just two hours
to take-off...

203
00:10:42,040 --> 00:10:44,759
Hi, Lisa. Diana calling
from DNATA at Emirates.

204
00:10:44,760 --> 00:10:47,719
..the aerobridge is not playing ball.

205
00:10:47,720 --> 00:10:51,799
I'm unable to select manual control
the aerobridge

206
00:10:51,800 --> 00:10:54,439
to move the bridge
on to the aircraft.

207
00:10:54,440 --> 00:10:57,119
With a technician troubleshooting,

208
00:10:57,120 --> 00:10:59,440
Diana is asked
to try logging on again.

209
00:11:02,720 --> 00:11:03,879
It's working.

210
00:11:03,880 --> 00:11:05,639
OK. Thank you!

211
00:11:05,640 --> 00:11:06,640
Bye.

212
00:11:06,641 --> 00:11:07,919
Stroke of miracle.

213
00:11:07,920 --> 00:11:09,240
It's working.

214
00:11:12,240 --> 00:11:15,399
All she had to do
was turn it off and on again,

215
00:11:15,400 --> 00:11:18,240
and Diana's back
in the driver's seat.

216
00:11:19,720 --> 00:11:23,520
Once all three aerobridges on,
we get the cables.

217
00:11:25,360 --> 00:11:28,439
With the aerobridges now on,

218
00:11:28,440 --> 00:11:31,479
ground power
can be attached to the plane.

219
00:11:31,480 --> 00:11:32,480
Beautiful.

220
00:11:32,481 --> 00:11:34,599
Using the airport's power

221
00:11:34,600 --> 00:11:38,600
now means the plane
conserves its fuel for the flight.

222
00:11:40,920 --> 00:11:44,159
Having lost time
with the aerobridge malfunction,

223
00:11:44,160 --> 00:11:47,519
the race to departure in two hours
is on.

224
00:11:47,520 --> 00:11:48,800
Crunch time!

225
00:11:50,520 --> 00:11:52,359
In the terminal

226
00:11:52,360 --> 00:11:54,840
check-in is well underway.

227
00:11:57,720 --> 00:12:01,760
480 passengers take time to process.

228
00:12:03,160 --> 00:12:05,160
And so do their bags.

229
00:12:15,200 --> 00:12:18,519
My guess would be we're looking at
around 530 bags probably.

230
00:12:18,520 --> 00:12:20,599
Baggage handler Chloe

231
00:12:20,600 --> 00:12:24,920
is loading and delivering them
to the aircraft in stages.

232
00:12:29,440 --> 00:12:31,959
With the A380,
it will take a lot more cargo.

233
00:12:31,960 --> 00:12:33,559
it'll take a lot more baggage cans,

234
00:12:33,560 --> 00:12:35,960
so, it just means
you need more manpower.

235
00:12:39,720 --> 00:12:41,840
And it can be quite a challenge
some days.

236
00:12:43,560 --> 00:12:48,080
While Chloe's got another 15
containers to load in the Bag Room...

237
00:12:49,760 --> 00:12:51,239
..over in Cargo...

238
00:12:51,240 --> 00:12:53,079
Two straps this way.

239
00:12:53,080 --> 00:12:54,559
And one on each strap.

240
00:12:54,560 --> 00:12:59,040
..Khalid's found a pallet
to fit the super-sized pooches.

241
00:13:00,200 --> 00:13:02,119
One, two, three, four

242
00:13:02,120 --> 00:13:03,879
and then two up there.

243
00:13:03,880 --> 00:13:04,880
OK?

244
00:13:04,881 --> 00:13:06,559
Because I don't want
none of them moving.

245
00:13:06,560 --> 00:13:10,199
There you go. Two, four, six.
And then two PMCs and a PLA.

246
00:13:10,200 --> 00:13:12,560
That's done. Let's go. Get the tags.

247
00:13:13,720 --> 00:13:17,359
As the 10:30PM departure
draws closer...

248
00:13:17,360 --> 00:13:18,439
Is there tags?

249
00:13:18,440 --> 00:13:21,520
..Khalid and the team
have to shift it up a gear.

250
00:13:23,160 --> 00:13:27,680
If we don't get this out in time,
it could delay the actual plane.

251
00:13:29,240 --> 00:13:31,200
Then it will be
a cost-on back on us.

252
00:13:32,280 --> 00:13:34,040
THAT we don't want to see.

253
00:13:36,440 --> 00:13:40,079
Delivering the cargo to the tarmac
is next.

254
00:13:40,080 --> 00:13:42,080
Hopefully we get there
in 10 minutes.

255
00:13:45,760 --> 00:13:47,320
Beautiful plane.

256
00:13:51,400 --> 00:13:53,719
When they're ready
to open the doors,

257
00:13:53,720 --> 00:13:55,119
then they start loading it,

258
00:13:55,120 --> 00:13:56,759
loading the aircraft.

259
00:13:56,760 --> 00:13:58,800
That's all us from Cargo.

260
00:14:04,280 --> 00:14:06,759
Load supervisors Corey and Colleen...

261
00:14:06,760 --> 00:14:09,359
We'll just lower it and turn it off.

262
00:14:09,360 --> 00:14:12,639
..have just finished
inspecting the hold.

263
00:14:12,640 --> 00:14:14,239
The aircraft is empty.

264
00:14:14,240 --> 00:14:15,879
We're ready to start loading.

265
00:14:15,880 --> 00:14:17,640
We've got cargo all here.

266
00:14:18,640 --> 00:14:20,015
Just got to wait for a load plan.

267
00:14:21,800 --> 00:14:25,559
A load plan is one of the most
important pieces of information

268
00:14:25,560 --> 00:14:27,519
for any flight.

269
00:14:27,520 --> 00:14:29,719
It's the mathematical blueprint

270
00:14:29,720 --> 00:14:33,159
that ensures the correct
centre of gravity for the plane.

271
00:14:33,160 --> 00:14:37,599
The aircraft is balanced
on the weight.

272
00:14:37,600 --> 00:14:39,879
If we put anything
in the wrong spot,

273
00:14:39,880 --> 00:14:41,479
anything could happen.

274
00:14:41,480 --> 00:14:44,399
And that doesn't sound good.

275
00:14:44,400 --> 00:14:49,039
All weights, including cargo,
baggage and the number of passengers,

276
00:14:49,040 --> 00:14:52,359
need to be in
before the load plan can be issued.

277
00:14:52,360 --> 00:14:57,399
The aircraft leaves in an hour-50.

278
00:14:57,400 --> 00:14:59,759
Yep.
Hour-50, hour-45.

279
00:14:59,760 --> 00:15:02,439
So, hopefully it gets released soon.

280
00:15:02,440 --> 00:15:06,480
While Corey and Colleen head to the
office to wait for the load plan...

281
00:15:07,480 --> 00:15:12,320
..upstairs Diana is monitoring
progress on check-in.

282
00:15:14,160 --> 00:15:18,799
So, it's quite full in all cabins
bar a few empty seats.

283
00:15:18,800 --> 00:15:20,639
But still quite busy.

284
00:15:20,640 --> 00:15:24,159
A full plane
means there will be more to do,

285
00:15:24,160 --> 00:15:26,320
and time is running out.

286
00:15:27,320 --> 00:15:28,360
Hello? Di.

287
00:15:30,360 --> 00:15:31,719
Yeah, we're all on.

288
00:15:31,720 --> 00:15:33,600
So, bridges are on. Crew arrived?

289
00:15:37,080 --> 00:15:38,679
That's odd.

290
00:15:38,680 --> 00:15:41,879
With just over 90 minutes
to departure...

291
00:15:41,880 --> 00:15:43,359
The crew haven't turned up.

292
00:15:43,360 --> 00:15:45,920
..and passengers
now arriving at the gate...

293
00:15:46,920 --> 00:15:49,679
..Diana needs the crew
to turn up soon

294
00:15:49,680 --> 00:15:53,199
so that pre-flight checks
can be done in time.

295
00:15:53,200 --> 00:15:55,400
I'll give it another 5, 10 minutes.

296
00:16:00,800 --> 00:16:05,640
Melbourne Airport is the busiest
24-7 airport in the country.

297
00:16:06,840 --> 00:16:12,840
Every day around 100,000 people
pass through these terminals...

298
00:16:14,560 --> 00:16:17,840
..each one
with their very own travel story.

299
00:16:19,480 --> 00:16:22,119
Everyone's going somewhere but me.

300
00:16:22,120 --> 00:16:27,599
Taking it all in
is airport CEO, Lorie.

301
00:16:27,600 --> 00:16:30,920
My favourite part of the airport
is International Arrivals.

302
00:16:32,800 --> 00:16:34,239
I just love the fact

303
00:16:34,240 --> 00:16:37,879
that everyone that's here
is excited to meet a loved one,

304
00:16:37,880 --> 00:16:41,319
you know, they could have
maybe not seen their family in years

305
00:16:41,320 --> 00:16:42,959
and they're waiting
with anticipation

306
00:16:42,960 --> 00:16:45,080
for people
to come walking through those doors.

307
00:16:46,520 --> 00:16:48,839
My god!

308
00:16:48,840 --> 00:16:51,240
Seven months.
Seven months old?!

309
00:16:52,240 --> 00:16:55,199
I always say to my team,
"If you're ever having a bad day,

310
00:16:55,200 --> 00:16:57,799
"you just need to pack yourself up
from your desk,

311
00:16:57,800 --> 00:17:01,399
"hop on down here, have a seat,
watch everyone around you,"

312
00:17:01,400 --> 00:17:05,199
because your heart HAS to be full
when you come watch these arrivals.

313
00:17:05,200 --> 00:17:09,600
And soon
moments like these will increase.

314
00:17:10,600 --> 00:17:12,559
Melbourne's growing population

315
00:17:12,560 --> 00:17:14,679
means that by 2040

316
00:17:14,680 --> 00:17:16,119
annual traveller numbers

317
00:17:16,120 --> 00:17:20,959
are expected to hit
a whopping 76 million every year.

318
00:17:20,960 --> 00:17:22,599
And, to meet demand,

319
00:17:22,600 --> 00:17:25,999
Lorie has some grand plans
for the airport.

320
00:17:26,000 --> 00:17:28,319
I've always been excited
about progress.

321
00:17:28,320 --> 00:17:29,879
People would be surprised to know

322
00:17:29,880 --> 00:17:31,879
that we're four times
the size of Heathrow,

323
00:17:31,880 --> 00:17:34,239
so, we have a very big land bank.

324
00:17:34,240 --> 00:17:37,639
This precinct can sustain growth
for the next 50 years,

325
00:17:37,640 --> 00:17:40,879
and I feel a real obligation
to make sure we deliver that.

326
00:17:40,880 --> 00:17:43,519
So, our third runway approval
we had recently

327
00:17:43,520 --> 00:17:45,519
makes Melbourne more reliable

328
00:17:45,520 --> 00:17:49,520
and it continues to make Melbourne
an attractive city to come to.

329
00:17:50,520 --> 00:17:52,399
The third runway
will operate

330
00:17:52,400 --> 00:17:54,839
in a north-south
direction.

331
00:17:54,840 --> 00:17:56,839
A series of taxiways

332
00:17:56,840 --> 00:17:58,319
will connect the runway

333
00:17:58,320 --> 00:18:01,239
with the existing airfield network.

334
00:18:01,240 --> 00:18:03,599
The $3 billion plan

335
00:18:03,600 --> 00:18:06,240
will take six years
to build.

336
00:18:07,920 --> 00:18:09,679
This evening

337
00:18:09,680 --> 00:18:14,439
a critical phase of construction
on a new taxiway begins,

338
00:18:14,440 --> 00:18:16,319
and program manager, Ben,

339
00:18:16,320 --> 00:18:21,199
has arranged to have the east-west
runway shut for 36 hours.

340
00:18:21,200 --> 00:18:22,879
Closing the runway

341
00:18:22,880 --> 00:18:25,999
takes a lot of careful planning
with our airline customers

342
00:18:26,000 --> 00:18:28,759
and our operations staff.

343
00:18:28,760 --> 00:18:31,920
We started planning
for these closures 12 months ago.

344
00:18:33,280 --> 00:18:37,879
With planes coming and going
every 60 seconds during peak periods,

345
00:18:37,880 --> 00:18:42,679
it's much more complicated
than your average bit of road work.

346
00:18:42,680 --> 00:18:47,079
You've got about 90 trucks
working on this project daily.

347
00:18:47,080 --> 00:18:48,919
They all need to be escorted out

348
00:18:48,920 --> 00:18:52,240
to the taxiway system
across live taxiways.

349
00:18:56,320 --> 00:18:59,199
So, we've just started
our 36-hour closure.

350
00:18:59,200 --> 00:19:01,799
Tonight the construction crew
are removing all the old concrete

351
00:19:01,800 --> 00:19:05,160
that's been down here
for 45 years now.

352
00:19:08,240 --> 00:19:11,079
We've got over 100 people
working on site.

353
00:19:11,080 --> 00:19:13,199
We've probably got
about 35 trucks operating,

354
00:19:13,200 --> 00:19:16,599
with about six excavators
working at the same time.

355
00:19:16,600 --> 00:19:21,319
Tomorrow morning we'll be laying
650 cubic metres of concrete.

356
00:19:21,320 --> 00:19:23,560
So, it's all done
to a very tight timeline.

357
00:19:25,280 --> 00:19:27,440
While they're short on time...

358
00:19:29,160 --> 00:19:30,959
..the taxiway they're building

359
00:19:30,960 --> 00:19:33,319
needs to last over many years

360
00:19:33,320 --> 00:19:35,039
and must be strong enough

361
00:19:35,040 --> 00:19:39,039
to withstand the weight
of hundreds of aircraft each day.

362
00:19:39,040 --> 00:19:42,199
The high-strength, early-curing
concrete that we're using here

363
00:19:42,200 --> 00:19:43,200
will be strong.

364
00:19:43,201 --> 00:19:44,759
Within the next week

365
00:19:44,760 --> 00:19:47,599
we could run aircraft
over this concrete.

366
00:19:47,600 --> 00:19:49,279
But with all this digging...

367
00:19:49,280 --> 00:19:50,639
It's weird, isn't it?

368
00:19:50,640 --> 00:19:51,959
It's like a cleaning pit
they've put in

369
00:19:51,960 --> 00:19:53,879
but put a grate on it
for some reason.

370
00:19:53,880 --> 00:19:55,800
..there are some discoveries.

371
00:19:57,320 --> 00:20:01,199
So, we've got a random drain pipe
that comes out to this grate,

372
00:20:01,200 --> 00:20:04,680
and it flows down to the east.

373
00:20:06,120 --> 00:20:09,159
But if we leave it
at this level there,

374
00:20:09,160 --> 00:20:12,359
it won't be to grade
for the edge of the runway.

375
00:20:12,360 --> 00:20:15,719
But with now only 30 hours
to fix the drainage issue

376
00:20:15,720 --> 00:20:18,719
as well complete
all the scheduled work,

377
00:20:18,720 --> 00:20:20,239
the pressure is on.

378
00:20:20,240 --> 00:20:23,439
So, if we didn't open this on time
at 6:00AM on Monday morning,

379
00:20:23,440 --> 00:20:25,519
we would have aircraft delays.

380
00:20:25,520 --> 00:20:26,999
A 10-minute delay on one aircraft

381
00:20:27,000 --> 00:20:29,679
turns into a 20-minute delay
on the next aircraft,

382
00:20:29,680 --> 00:20:31,919
and all day they bank up.

383
00:20:31,920 --> 00:20:35,840
It would be a disaster not to hand
back the runway at 6:00AM on Monday.

384
00:20:43,240 --> 00:20:44,639
See you soon. Bye-bye.

385
00:20:44,640 --> 00:20:49,039
..A380 turnaround coordinator Diana
has a problem.

386
00:20:49,040 --> 00:20:52,639
The crew haven't turned up
at the check-in counters,

387
00:20:52,640 --> 00:20:54,719
so, 29 in total.

388
00:20:54,720 --> 00:20:58,599
They should be arriving shortly
hopefully at the check-in counters,

389
00:20:58,600 --> 00:21:01,399
drop off their bags,
get their paperwork

390
00:21:01,400 --> 00:21:03,600
and come through to the gate.

391
00:21:04,760 --> 00:21:06,919
It's nearly 9:00PM,

392
00:21:06,920 --> 00:21:09,319
just over an hour to departure,

393
00:21:09,320 --> 00:21:12,960
and the window for avoiding a delay
is closing.

394
00:21:15,200 --> 00:21:17,080
Down in baggage services...

395
00:21:18,080 --> 00:21:21,559
..it's a masterclass
in time and motion,

396
00:21:21,560 --> 00:21:26,039
and handler Chloe
has every minute accounted for.

397
00:21:26,040 --> 00:21:28,399
So, once it's checked in
from upstairs,

398
00:21:28,400 --> 00:21:30,919
it takes about 10 to 15 minutes
to get to us,

399
00:21:30,920 --> 00:21:31,920
and then roughly,

400
00:21:31,921 --> 00:21:33,559
depending on how many
have come down at once,

401
00:21:33,560 --> 00:21:35,935
it will take us maybe 10 minutes
to clear this whole belt.

402
00:21:41,080 --> 00:21:43,639
So, we're currently 9:05.

403
00:21:43,640 --> 00:21:45,799
We've roughly got
about 20 minutes to go

404
00:21:45,800 --> 00:21:47,519
before they'll close the check-in,

405
00:21:47,520 --> 00:21:49,840
and we're still missing 30 bags.

406
00:21:51,680 --> 00:21:53,359
Over in ground ops...

407
00:21:53,360 --> 00:21:56,319
Yeah, cutting it a bit tight
with time.

408
00:21:56,320 --> 00:21:57,759
..Corey and Colleen

409
00:21:57,760 --> 00:22:01,479
are still waiting for the load plan
to come through from Dubai.

410
00:22:01,480 --> 00:22:03,879
Hey, I'm printing AL edition 2

411
00:22:03,880 --> 00:22:05,959
and the debrief
sent to the printer.

412
00:22:05,960 --> 00:22:07,519
Copy. Edition 2, thank you.

413
00:22:07,520 --> 00:22:10,839
It provides clear instruction
for ramp staff

414
00:22:10,840 --> 00:22:13,039
of where to load cargo and baggage...

415
00:22:13,040 --> 00:22:14,959
Yep! Let's go!

416
00:22:14,960 --> 00:22:19,399
..so that the plane's
centre of gravity is not compromised.

417
00:22:19,400 --> 00:22:21,159
Here's the load plan,
we're on edition 2.

418
00:22:21,160 --> 00:22:24,319
On the flight, we've got cargo
in the front AND the back.

419
00:22:24,320 --> 00:22:26,839
We've got animals AVI in 11.

420
00:22:26,840 --> 00:22:29,759
Whoever's driving that,
just be careful.

421
00:22:29,760 --> 00:22:31,279
We've got water for them.

422
00:22:31,280 --> 00:22:34,279
I'll check all the weights now,
and then we'll start loading.

423
00:22:34,280 --> 00:22:35,559
OK, let's go.

424
00:22:35,560 --> 00:22:38,839
Loading the largest passenger plane
in the world...

425
00:22:38,840 --> 00:22:40,039
Hi.

426
00:22:40,040 --> 00:22:41,599
..in such a short time

427
00:22:41,600 --> 00:22:44,879
seems nearly impossible.

428
00:22:44,880 --> 00:22:47,679
So, the aircraft departs in an hour.

429
00:22:47,680 --> 00:22:53,399
For efficiency, the crew load the
front and the back at the same time.

430
00:22:53,400 --> 00:22:55,160
Bags are going on the front.

431
00:22:57,240 --> 00:22:59,600
We've got more cargo
to load on the back.

432
00:23:00,600 --> 00:23:02,040
Is the back end good to go?

433
00:23:03,040 --> 00:23:05,319
Affirm back end's good to go.

434
00:23:05,320 --> 00:23:07,839
With passengers
still checking bags in,

435
00:23:07,840 --> 00:23:09,600
the race is on.

436
00:23:11,680 --> 00:23:13,919
If the passengers
don't check in on time,

437
00:23:13,920 --> 00:23:17,080
then the bags will come out late
and could delay the flight.

438
00:23:18,080 --> 00:23:19,839
EK ramp, Bag Room.

439
00:23:19,840 --> 00:23:23,839
Late check-ins are the enemy
of all ground crews,

440
00:23:23,840 --> 00:23:27,199
and Chloe is starting
to feel the pressure.

441
00:23:27,200 --> 00:23:29,119
Check-in should be closing
roughly in about 10 minutes.

442
00:23:29,120 --> 00:23:30,799
We are missing
quite a few passengers,

443
00:23:30,800 --> 00:23:32,680
so, we'll probably
be a little bit over today.

444
00:23:33,960 --> 00:23:35,520
We've still got a lot to go.

445
00:23:37,440 --> 00:23:39,639
At 9:20

446
00:23:39,640 --> 00:23:42,560
the crew have finally arrived
on the gate.

447
00:23:44,760 --> 00:23:46,799
Hello! How are you?

448
00:23:46,800 --> 00:23:48,199
All good?
Yeah.

449
00:23:48,200 --> 00:23:51,079
Ready to go on? Yeah?
Good. Thanks, guys. Come through.

450
00:23:51,080 --> 00:23:54,600
The countdown to departure
is now on.

451
00:23:55,880 --> 00:23:57,399
Yep!

452
00:23:57,400 --> 00:24:00,840
Arrivals, is anyone
doing the 404 bridge for tow?

453
00:24:02,000 --> 00:24:04,440
It's 45 minutes to take-off.

454
00:24:05,920 --> 00:24:08,959
Check-in is now officially closed.

455
00:24:08,960 --> 00:24:11,119
They've closed check-in.

456
00:24:11,120 --> 00:24:14,519
We've got the last cargo unit
to load.

457
00:24:14,520 --> 00:24:16,719
But, at the last minute,

458
00:24:16,720 --> 00:24:20,479
a few latecomers have been allowed
to check in for the flight...

459
00:24:20,480 --> 00:24:21,999
Not sure if you're aware,

460
00:24:22,000 --> 00:24:25,399
but there's a lot of bags up here
waiting to be checked out.

461
00:24:25,400 --> 00:24:27,559
..so, the team
aren't off the hook yet.

462
00:24:27,560 --> 00:24:29,852
Did you have a rough number
on what's left for check-in?

463
00:24:36,600 --> 00:24:41,160
Tonight work continues
on a new taxiway for the airport.

464
00:24:43,280 --> 00:24:46,199
And program manager, Ben,
has come up with a solution

465
00:24:46,200 --> 00:24:51,040
to fix an uneven surface
due to an unexpected drain pipe.

466
00:24:52,600 --> 00:24:55,279
We need to raise it up a bit
and put a plate over it,

467
00:24:55,280 --> 00:24:56,919
then we'll come and fix it
permanently

468
00:24:56,920 --> 00:24:58,479
once we can get back in here

469
00:24:58,480 --> 00:24:59,480
with a small closure,

470
00:24:59,481 --> 00:25:01,840
not a 36-hour closure,
but a small one.

471
00:25:03,000 --> 00:25:04,999
Elsewhere on the site...

472
00:25:05,000 --> 00:25:07,839
So, this one here,
blocks are all out now.

473
00:25:07,840 --> 00:25:10,079
..the team are making some headway...

474
00:25:10,080 --> 00:25:11,559
So, that's roughly sitting

475
00:25:11,560 --> 00:25:14,359
at about 45 minutes to an hour
ahead of schedule.

476
00:25:14,360 --> 00:25:17,759
..with everything
timed out to the minute.

477
00:25:17,760 --> 00:25:20,959
So, this is already
ready for CT now.

478
00:25:20,960 --> 00:25:23,679
Progress hinges on the concrete pour,

479
00:25:23,680 --> 00:25:25,159
which has to be dry

480
00:25:25,160 --> 00:25:29,199
before this section of the taxiway
can be used on Monday.

481
00:25:29,200 --> 00:25:30,799
It was slotted for 1 o'clock,

482
00:25:30,800 --> 00:25:32,279
but we have brought them in early

483
00:25:32,280 --> 00:25:34,599
'cause we're thinking that,
if we're gonna make up time...

484
00:25:34,600 --> 00:25:36,434
Yeah, yeah.
..it's better to have them there.

485
00:25:37,200 --> 00:25:39,879
The team still have
a lot of work to do

486
00:25:39,880 --> 00:25:42,559
to prepare
for tomorrow's concrete pour.

487
00:25:42,560 --> 00:25:45,399
But for now
Ben is calling it a night.

488
00:25:45,400 --> 00:25:47,399
I'll get up in the morning,
I'll come back out,

489
00:25:47,400 --> 00:25:49,359
watch the concrete being laid.

490
00:25:49,360 --> 00:25:52,239
Once the concrete's placed,
I'll be feeling in a good spot.

491
00:25:52,240 --> 00:25:55,719
But if there IS a problem
with the concrete pour,

492
00:25:55,720 --> 00:25:59,399
all flights out of Melbourne Airport
will be affected.

493
00:25:59,400 --> 00:26:01,120
Huge deadline.

494
00:26:02,840 --> 00:26:09,400
At Melbourne Airport

495
00:26:10,480 --> 00:26:11,999
We've got clearance.

496
00:26:12,000 --> 00:26:14,599
Wait for the iO to come on.

497
00:26:14,600 --> 00:26:18,359
Once the iO is boarded, start your
pre-boards and then follow through.

498
00:26:18,360 --> 00:26:19,600
Copy.

499
00:26:20,680 --> 00:26:23,439
EK-Delta, Minav. Di.

500
00:26:23,440 --> 00:26:26,880
The plane is due to depart at 10:30.

501
00:26:28,840 --> 00:26:33,279
Downstairs the baggage services
have finally received the last bags

502
00:26:33,280 --> 00:26:35,400
from those pesky late check-ins.

503
00:26:36,400 --> 00:26:40,279
And the total, 594 bags.

504
00:26:40,280 --> 00:26:41,799
Which is insane.

505
00:26:41,800 --> 00:26:44,440
So, that's quite a mammoth flight
for us.

506
00:26:45,680 --> 00:26:47,159
A huge effort,

507
00:26:47,160 --> 00:26:50,999
considering other long-haul
aircrafts, like the A320,

508
00:26:51,000 --> 00:26:54,639
only have capacity
for around 200 bags.

509
00:26:54,640 --> 00:26:56,119
So, what we're doing now

510
00:26:56,120 --> 00:26:58,239
is we're just taking
the last little bits of baggage out,

511
00:26:58,240 --> 00:27:00,439
which we call the bulk,

512
00:27:00,440 --> 00:27:03,079
and then we hand over
to the ramp staff.

513
00:27:03,080 --> 00:27:05,400
They finish this last bit
and then that's it.

514
00:27:08,080 --> 00:27:09,839
Hey, I'm bringing out the bulk now.

515
00:27:09,840 --> 00:27:12,399
There's a total of 10,
including one gate.

516
00:27:12,400 --> 00:27:13,600
We're all clear.

517
00:27:18,840 --> 00:27:22,160
OK, this is the last bag can
to be loaded!

518
00:27:26,680 --> 00:27:28,279
It's an enormous flight.

519
00:27:28,280 --> 00:27:31,399
Until you're the small person
looking up at an A380,

520
00:27:31,400 --> 00:27:32,959
you really don't know.

521
00:27:32,960 --> 00:27:34,240
It makes you feel quite small.

522
00:27:38,440 --> 00:27:40,160
That's it for the front
AND the back.

523
00:27:41,920 --> 00:27:43,760
As time is ticking...

524
00:27:44,760 --> 00:27:49,120
..Diana begins boarding,
starting with the VIPs.

525
00:27:50,400 --> 00:27:51,719
Clearance?
Yeah.

526
00:27:51,720 --> 00:27:52,720
Alright.

527
00:27:52,721 --> 00:27:54,959
EK-Delta, we've got clearance.

528
00:27:54,960 --> 00:27:57,999
We'll start with your pre-boards.

529
00:27:58,000 --> 00:28:00,359
OK. We've got a very important
passenger on tonight.

530
00:28:00,360 --> 00:28:02,640
He's going to be boarding first.

531
00:28:05,560 --> 00:28:08,600
We have 271 passengers to go.

532
00:28:11,120 --> 00:28:14,839
Boarding such a huge plane
in just 20 minutes...

533
00:28:14,840 --> 00:28:17,599
Yeah, come down this way.
That's fine. Come down this way.

534
00:28:17,600 --> 00:28:21,079
..Diana has to make sure
it all goes smoothly...

535
00:28:21,080 --> 00:28:23,120
230 to go.

536
00:28:24,280 --> 00:28:28,079
..while also receiving
final documentation from Dubai.

537
00:28:28,080 --> 00:28:29,559
What I've just printed up now

538
00:28:29,560 --> 00:28:31,559
is just all the paperwork
for the purser.

539
00:28:31,560 --> 00:28:33,200
So, it's all the manifest details.

540
00:28:34,200 --> 00:28:36,040
It's quite lengthy.

541
00:28:38,560 --> 00:28:41,040
As the 10:30 departure looms...

542
00:28:42,680 --> 00:28:45,920
..the whole team
is working down to the wire.

543
00:28:47,880 --> 00:28:50,159
We're just taking off
the ground power now

544
00:28:50,160 --> 00:28:52,159
so we can get ready for departure.

545
00:28:52,160 --> 00:28:53,799
Thank you.

546
00:28:53,800 --> 00:28:56,439
So, we're all done.

547
00:28:56,440 --> 00:28:58,319
We're just waiting
for them to finish boarding.

548
00:28:58,320 --> 00:29:01,720
Still a few more passengers
on that bridge.

549
00:29:03,840 --> 00:29:06,679
With 15 minutes to departure...

550
00:29:06,680 --> 00:29:09,079
Minav, how many more
have we got to go, buddy?

551
00:29:09,080 --> 00:29:11,759
..40 people still need to board.

552
00:29:11,760 --> 00:29:13,719
Is first and business done?

553
00:29:13,720 --> 00:29:16,479
But with all three aerobridges
operating...

554
00:29:16,480 --> 00:29:18,119
We've got everyone.

555
00:29:18,120 --> 00:29:19,839
..it happens quickly.

556
00:29:19,840 --> 00:29:21,399
See ya. Thank you.

557
00:29:21,400 --> 00:29:24,359
Finally,
it's time to close the doors...

558
00:29:24,360 --> 00:29:27,239
Door closed - EK 24.

559
00:29:27,240 --> 00:29:28,800
..and the hold.

560
00:29:31,200 --> 00:29:33,439
With two minutes to go...

561
00:29:33,440 --> 00:29:35,560
Affirm door closed - 24.

562
00:29:36,800 --> 00:29:40,200
..Diana just needs
that aerobridge to cooperate.

563
00:29:54,280 --> 00:29:56,160
Alright. Done. We've done it.

564
00:29:58,160 --> 00:30:00,920
The brakes are off
and now we're good to push.

565
00:30:13,920 --> 00:30:17,600
The tow's just being disconnected
as we speak.

566
00:30:21,120 --> 00:30:24,560
And then the pilot
will take pretty much command.

567
00:30:30,360 --> 00:30:33,159
After the push back on time,
it's a great feeling.

568
00:30:33,160 --> 00:30:34,480
It's a great feeling.

569
00:30:37,200 --> 00:30:40,679
Getting this aircraft
off the ground, it's a big deal.

570
00:30:40,680 --> 00:30:43,120
It's a lot of people
and a lot of work.

571
00:30:45,400 --> 00:30:47,319
Once I see her take off,

572
00:30:47,320 --> 00:30:50,920
I'm quite content and happy
that she's on her way.

573
00:30:52,560 --> 00:30:54,279
And I always get a bit of a tickle
in my stomach

574
00:30:54,280 --> 00:30:56,720
because it's just
one of those things I love seeing.

575
00:31:07,440 --> 00:31:09,120
When night becomes morning...

576
00:31:11,440 --> 00:31:14,640
..Melbourne Airport changes gear.

577
00:31:16,080 --> 00:31:20,360
One runway is still closed for
today's important concrete pour...

578
00:31:22,120 --> 00:31:25,360
..but elsewhere
vital work must go on.

579
00:31:26,840 --> 00:31:29,960
On the apron
the taxiway work is ongoing.

580
00:31:30,960 --> 00:31:35,039
Melbourne is part
of a worldwide aviation network

581
00:31:35,040 --> 00:31:39,160
and, so, has to pull its weight
in border security.

582
00:31:41,400 --> 00:31:44,999
Border Force has a really important
role in protecting our community.

583
00:31:45,000 --> 00:31:47,639
At the International Terminal

584
00:31:47,640 --> 00:31:50,639
Australian Border Force
are the first line of defence

585
00:31:50,640 --> 00:31:53,839
against illegal drugs and goods
entering the country.

586
00:31:53,840 --> 00:31:56,879
Organised crime groups
will look for any opportunity

587
00:31:56,880 --> 00:31:59,719
to bring contraband
into the country,

588
00:31:59,720 --> 00:32:01,399
whether that's narcotics

589
00:32:01,400 --> 00:32:05,279
or dutiable goods
and cigarettes and tobacco.

590
00:32:05,280 --> 00:32:06,559
This morning

591
00:32:06,560 --> 00:32:09,640
team leader, Karl,
is in charge of operations.

592
00:32:10,640 --> 00:32:14,119
We've got a bit of activity here
this morning on flight 46.

593
00:32:14,120 --> 00:32:16,560
It's a flight arriving
into Melbourne from Denpasar.

594
00:32:19,200 --> 00:32:22,599
Our focus here today
will be looking at baggage.

595
00:32:22,600 --> 00:32:24,639
Coming in from Bali,

596
00:32:24,640 --> 00:32:28,199
it's reasonably well known
that it is an area for marijuana

597
00:32:28,200 --> 00:32:29,920
and other narcotic use.

598
00:32:38,960 --> 00:32:40,719
At Melbourne Airport

599
00:32:40,720 --> 00:32:42,200
it's 11:00AM...

600
00:32:43,200 --> 00:32:46,639
..and the Border Force team
are looking for illicit drugs

601
00:32:46,640 --> 00:32:49,959
on a plane just in from Denpasar.

602
00:32:49,960 --> 00:32:51,759
It's a 737 aircraft,

603
00:32:51,760 --> 00:32:54,959
so, all the bags are manually loaded
onto the aircraft.

604
00:32:54,960 --> 00:32:57,399
That is a vulnerability for us.

605
00:32:57,400 --> 00:32:59,279
There's lots of manual handling
involved.

606
00:32:59,280 --> 00:33:01,759
The more manual handling there is

607
00:33:01,760 --> 00:33:04,839
the more opportunity for crime.

608
00:33:04,840 --> 00:33:07,319
We're predominantly here
looking at airport workers

609
00:33:07,320 --> 00:33:10,519
that have a trusted position
on the tarmac space

610
00:33:10,520 --> 00:33:13,960
and are taking an opportunity to
perhaps engage in criminal activity.

611
00:33:16,000 --> 00:33:18,480
Make sure you're looking
at all the baggage tags, OK?

612
00:33:19,920 --> 00:33:22,880
The baggage-tag system
has a lot of information on it...

613
00:33:23,880 --> 00:33:26,319
..and maybe
coming from South America

614
00:33:26,320 --> 00:33:30,079
and be connecting
through to Melbourne via Denpasar,

615
00:33:30,080 --> 00:33:33,840
it's identifying those and looking
at what might be a risk to us.

616
00:33:35,360 --> 00:33:37,559
Weight of baggage
is a risk factor for us.

617
00:33:37,560 --> 00:33:40,079
How heavy is the bag?
Is that normal?

618
00:33:40,080 --> 00:33:42,879
Smaller items -
why have they been checked in

619
00:33:42,880 --> 00:33:47,159
as opposed to carried on the flight
within the cabin?

620
00:33:47,160 --> 00:33:49,480
Helping Karl and the team today...

621
00:33:50,480 --> 00:33:51,999
..are the detector dogs

622
00:33:52,000 --> 00:33:54,239
who have a nose for drugs.

623
00:33:54,240 --> 00:33:56,199
These detector dogs
that are working today

624
00:33:56,200 --> 00:33:58,319
are narcotics-trained,

625
00:33:58,320 --> 00:34:01,319
and they'll be looking
for methamphetamine, cocaine,

626
00:34:01,320 --> 00:34:03,160
heroin, marijuana.

627
00:34:05,240 --> 00:34:08,920
And Border Force not only scrutinise
passenger luggage...

628
00:34:10,120 --> 00:34:12,720
..they also investigate
the plane's hold.

629
00:34:13,880 --> 00:34:16,679
So, within an aircraft there's lots
of opportunities and voids

630
00:34:16,680 --> 00:34:19,919
for items
to be concealed and hidden.

631
00:34:19,920 --> 00:34:23,559
So, our job at this point
is to call the area clear

632
00:34:23,560 --> 00:34:25,199
and have complete confidence

633
00:34:25,200 --> 00:34:27,450
that there's nothing in here
that shouldn't be in here.

634
00:34:28,480 --> 00:34:32,399
The 737 that we're on now -
fairly simplistic in its design.

635
00:34:32,400 --> 00:34:35,879
There's not a lot of opportunity
for easy concealment.

636
00:34:35,880 --> 00:34:39,119
Areas like this would require tools
and quite a bit of time

637
00:34:39,120 --> 00:34:42,479
to be able to remove this panel
and place an item in there.

638
00:34:42,480 --> 00:34:45,639
We're more looking
for an opportunity for a quick hide,

639
00:34:45,640 --> 00:34:49,119
something to be placed in there
during the normal flight operation

640
00:34:49,120 --> 00:34:51,520
and then quickly removed
at this end.

641
00:34:52,520 --> 00:34:54,439
With the all-clear,

642
00:34:54,440 --> 00:34:57,840
the plane can now prepare
for its next departure...

643
00:34:59,440 --> 00:35:04,079
..while Karl and the team quickly
move on to the next arrival.

644
00:35:04,080 --> 00:35:06,079
We're now approaching Gate 5,

645
00:35:06,080 --> 00:35:09,640
which is a Malaysian Airlines flight
arrival coming in from Kuala Lumpur.

646
00:35:11,320 --> 00:35:14,119
We have to work with teams like our
cleaning teams and things like that

647
00:35:14,120 --> 00:35:16,159
that have to service the aircraft
as well.

648
00:35:16,160 --> 00:35:17,679
Yeah, give us five, guys, OK?

649
00:35:17,680 --> 00:35:19,320
Probably don't want this anyway,
yeah?

650
00:35:20,320 --> 00:35:22,480
Team one, please.

651
00:35:23,480 --> 00:35:25,599
Straight down to the back, please.

652
00:35:25,600 --> 00:35:29,119
There's lots and lots
of opportunities here

653
00:35:29,120 --> 00:35:31,159
to conceal and hide goods.

654
00:35:31,160 --> 00:35:37,079
Obviously, there's around 300
passenger seats on this aircraft.

655
00:35:37,080 --> 00:35:40,359
There's overhead cabinets.
There's lots of storage areas.

656
00:35:40,360 --> 00:35:43,319
There's lavatories.
There's catering galleys.

657
00:35:43,320 --> 00:35:46,479
So, all risk areas
for our team to assess

658
00:35:46,480 --> 00:35:48,640
and sort of identify the risk.

659
00:35:50,800 --> 00:35:53,280
The demand for narcotics
in Australia is high.

660
00:35:54,600 --> 00:35:57,280
Price for narcotics in Australia
is the highest in the world.

661
00:35:58,640 --> 00:36:00,719
So, there is certainly
a temptation there

662
00:36:00,720 --> 00:36:03,999
for crime groups
to base themselves in Australia,

663
00:36:04,000 --> 00:36:06,720
where the reward for effort
is much higher.

664
00:36:09,280 --> 00:36:10,559
In 2024

665
00:36:10,560 --> 00:36:15,719
the ABF seized more than 33.7 tonnes
of illicit drugs

666
00:36:15,720 --> 00:36:17,519
at Australia's borders.

667
00:36:17,520 --> 00:36:20,719
Methamphetamine is rife
at the moment,

668
00:36:20,720 --> 00:36:23,280
so, there's lots of methamphetamine
coming into Australia.

669
00:36:24,280 --> 00:36:29,199
Some of which was found on passenger
planes in hidden compartments.

670
00:36:29,200 --> 00:36:30,679
Quantities can be anywhere

671
00:36:30,680 --> 00:36:33,720
from, you know, 100g
up to, you know, 20kg or 30kg.

672
00:36:36,480 --> 00:36:38,399
That was a really effective search
for our team,

673
00:36:38,400 --> 00:36:39,519
very efficient as well.

674
00:36:39,520 --> 00:36:43,760
So, we were able to accomplish
that task in around 10 minutes.

675
00:36:45,160 --> 00:36:46,879
The focus for the next arrival

676
00:36:46,880 --> 00:36:48,799
is the passengers themselves

677
00:36:48,800 --> 00:36:50,919
and their hand luggage.

678
00:36:50,920 --> 00:36:53,919
OK, just on this side of the line,
on the floor there for me, please.

679
00:36:53,920 --> 00:36:57,399
Karl's arranged to meet the dog unit
at the Arrivals gate.

680
00:36:57,400 --> 00:36:58,879
Just continue on, thank you.

681
00:36:58,880 --> 00:37:00,799
Take your backpacks off
when you're in line.

682
00:37:00,800 --> 00:37:05,079
This is United Airlines UA60
arrival from San Francisco.

683
00:37:05,080 --> 00:37:08,559
What we'll be conducting today
is a funnel of travellers,

684
00:37:08,560 --> 00:37:11,999
so, travellers continuing through
in a single file.

685
00:37:12,000 --> 00:37:14,959
That gives us the opportunity
to run our detector-dog unit,

686
00:37:14,960 --> 00:37:17,079
pass the travellers
and their carry-on luggage

687
00:37:17,080 --> 00:37:20,240
to make assessments if anyone
might be carrying narcotics today.

688
00:37:21,240 --> 00:37:22,359
Thanks, guys. Excellent.

689
00:37:22,360 --> 00:37:24,519
Just get you to stand nice and still
for me, thanks.

690
00:37:24,520 --> 00:37:27,879
Officers are looking to see
if the dogs show particular interest

691
00:37:27,880 --> 00:37:29,599
in any of the bags.

692
00:37:29,600 --> 00:37:32,080
And just stay where you are.
He'll do another pass. OK?

693
00:37:33,440 --> 00:37:35,199
Just wait, please. Just...

694
00:37:35,200 --> 00:37:36,319
Excuse me.

695
00:37:36,320 --> 00:37:40,039
The dogs have reacted to the luggage
of a couple of travellers.

696
00:37:40,040 --> 00:37:41,040
Sir?

697
00:37:41,041 --> 00:37:43,959
Sir, put your bag down on the floor
and wait, please.

698
00:37:43,960 --> 00:37:46,079
Have you got your travel documents
there for me?

699
00:37:46,080 --> 00:37:47,479
Who are you travelling with today?

700
00:37:47,480 --> 00:37:49,079
My husband.
A husband? Alright.

701
00:37:49,080 --> 00:37:50,319
Yeah.
It's a good choice.

702
00:37:50,320 --> 00:37:51,719
Where are you travelling from, guys?

703
00:37:51,720 --> 00:37:53,799
We've just come from the US.

704
00:37:53,800 --> 00:37:55,919
San Fran.
San Fran. Is that where you were?

705
00:37:55,920 --> 00:37:57,879
We were... We left Dallas.

706
00:37:57,880 --> 00:38:00,640
You didn't want to travel on the
Qantas direct flight from Dallas?

707
00:38:06,920 --> 00:38:08,879
At Melbourne Airport

708
00:38:08,880 --> 00:38:11,399
the dog unit have reacted
to the hand luggage

709
00:38:11,400 --> 00:38:14,799
of some recently returned travellers
from the US.

710
00:38:14,800 --> 00:38:16,719
That's a detector dog,
so, it's looking for narcotics.

711
00:38:16,720 --> 00:38:17,919
It was very interested in you.

712
00:38:17,920 --> 00:38:19,359
- Why would that be?
- I don't know.

713
00:38:19,360 --> 00:38:20,519
The recent spike

714
00:38:20,520 --> 00:38:23,519
in the movement of narcotics
via the passenger stream

715
00:38:23,520 --> 00:38:24,879
has been really alarming.

716
00:38:24,880 --> 00:38:26,479
Definitely don't have any narcotics.

717
00:38:26,480 --> 00:38:27,639
Right. OK.

718
00:38:27,640 --> 00:38:30,639
A couple of years ago
we were probably looking to find

719
00:38:30,640 --> 00:38:33,879
maybe a concealment of, you know,
half a kilogram of narcotics

720
00:38:33,880 --> 00:38:36,079
within a passenger suitcase.

721
00:38:36,080 --> 00:38:38,919
Now we're finding
upwards of 20 kilos.

722
00:38:38,920 --> 00:38:40,879
These dogs are trained
in a few things.

723
00:38:40,880 --> 00:38:42,959
So, do you mind if the dog
just goes past your bag again?

724
00:38:42,960 --> 00:38:44,920
Yeah, yeah. That's fine. Yeah. Yep.

725
00:38:46,200 --> 00:38:49,479
There's no look
that a passenger has.

726
00:38:49,480 --> 00:38:52,799
There's no rules about
who might be a narcotics courier.

727
00:38:52,800 --> 00:38:55,959
So, you do have to be flexible
and really open-minded

728
00:38:55,960 --> 00:38:59,919
and afford everyone the opportunity
to allay that suspicion.

729
00:38:59,920 --> 00:39:02,119
Even after a second pass

730
00:39:02,120 --> 00:39:06,120
the dogs are still showing interest
in the travellers' hand luggage.

731
00:39:10,040 --> 00:39:13,880
So, Karl and the team need
to conduct further investigations.

732
00:39:16,480 --> 00:39:17,999
We'll move down to the bags hall.

733
00:39:18,000 --> 00:39:19,919
We'll wait for the travellers
to collect their luggage,

734
00:39:19,920 --> 00:39:23,359
and then we'll assess their
checked in luggage in the hall.

735
00:39:23,360 --> 00:39:25,280
Alright. Hello, team.

736
00:39:28,880 --> 00:39:31,079
Where do you want to start?
Alright. Is this your card?

737
00:39:31,080 --> 00:39:33,159
Yep.
This is that?

738
00:39:33,160 --> 00:39:34,880
It's now mid-afternoon...

739
00:39:36,160 --> 00:39:38,920
..and the passengers
have a flight connection.

740
00:39:40,200 --> 00:39:43,159
They are now flying to Adelaide
on a domestic flight,

741
00:39:43,160 --> 00:39:45,439
which leaves
in about an hour and a quarter time.

742
00:39:45,440 --> 00:39:48,919
So, we've now got multiple officers
assessing those bags.

743
00:39:48,920 --> 00:39:52,239
Border Force
inspect each suitcase thoroughly.

744
00:39:52,240 --> 00:39:54,799
They've travel through the US,

745
00:39:54,800 --> 00:39:59,600
travelled pretty much from Vancouver
right across to Niagara.

746
00:40:01,360 --> 00:40:03,079
They take a swab

747
00:40:03,080 --> 00:40:04,919
and run it through a scanner

748
00:40:04,920 --> 00:40:08,840
that's so sensitive it can detect
trace amounts of drugs.

749
00:40:14,280 --> 00:40:16,679
The results are negative,

750
00:40:16,680 --> 00:40:18,319
but, to be sure,

751
00:40:18,320 --> 00:40:20,639
officers still need
to check the bags.

752
00:40:20,640 --> 00:40:23,480
Obviously there's something there
that the dogs are reacting to.

753
00:40:30,560 --> 00:40:33,199
After conducting a thorough search,

754
00:40:33,200 --> 00:40:36,520
there's no physical evidence
of narcotics.

755
00:40:38,520 --> 00:40:40,359
Their baggage may have been
in close proximity

756
00:40:40,360 --> 00:40:42,359
to other baggage
which did contain narcotics

757
00:40:42,360 --> 00:40:45,640
somewhere on their what was
a very extensive travel trip.

758
00:40:46,800 --> 00:40:47,999
All good.

759
00:40:48,000 --> 00:40:50,599
We reached the point
where we were 100% satisfied

760
00:40:50,600 --> 00:40:53,599
they weren't carrying
anything illegal with them today.

761
00:40:53,600 --> 00:40:55,079
What flight
are you travelling with now?

762
00:40:55,080 --> 00:40:56,439
Qantas or Virgin?
Virgin.

763
00:40:56,440 --> 00:40:58,239
Do you know where to go
once you head out here?

764
00:40:58,240 --> 00:40:59,759
Yep. Yep.
Straight to the right here.

765
00:40:59,760 --> 00:41:01,000
Very next building.

766
00:41:02,400 --> 00:41:03,839
So, once we made that assessment,

767
00:41:03,840 --> 00:41:06,559
we packed up their goods and
made sure they had plenty of time

768
00:41:06,560 --> 00:41:09,160
to go and catch
their domestic flight to Adelaide.

769
00:41:14,040 --> 00:41:15,359
In the coming years

770
00:41:15,360 --> 00:41:17,999
Melbourne Airport is set to grow,

771
00:41:18,000 --> 00:41:20,399
and the first stage
of its transformation

772
00:41:20,400 --> 00:41:22,519
is close to completion.

773
00:41:22,520 --> 00:41:23,879
Hey, mate.
How are ya?

774
00:41:23,880 --> 00:41:24,880
Good.

775
00:41:24,881 --> 00:41:28,119
Hey, so, can you give the lights
on the concrete for us?

776
00:41:28,120 --> 00:41:29,479
Yeah, no worries.
Thank you.

777
00:41:29,480 --> 00:41:33,959
Ben has been overseeing
the construction of a new taxiway.

778
00:41:33,960 --> 00:41:35,479
To accommodate work,

779
00:41:35,480 --> 00:41:39,520
the east-west runway
has been closed for 35 hours...

780
00:41:40,680 --> 00:41:44,080
..and it's due to open again
within the hour.

781
00:41:48,600 --> 00:41:50,959
We've been working
for the best part of two days,

782
00:41:50,960 --> 00:41:53,839
pulling out the concrete,
reinstalling new concrete,

783
00:41:53,840 --> 00:41:56,720
pulling out the airfield lighting,
reinstalling them.

784
00:42:00,760 --> 00:42:03,399
It's all nice and clean,
rolled nicely.

785
00:42:03,400 --> 00:42:04,839
Edges are good.

786
00:42:04,840 --> 00:42:06,039
Line markings finished,

787
00:42:06,040 --> 00:42:08,207
just waiting for that to dry,
by the looks of things.

788
00:42:09,320 --> 00:42:13,159
Now Airside Safety
needs to give the all-clear

789
00:42:13,160 --> 00:42:16,880
before the runway reopens at 5:30AM.

790
00:42:18,960 --> 00:42:21,279
There's a lot
of vehicles, a lot of machinery,

791
00:42:21,280 --> 00:42:23,039
so, a lot of hand tools get used.

792
00:42:23,040 --> 00:42:25,959
It's so easy
for something just to come loose,

793
00:42:25,960 --> 00:42:28,599
leave a nut, you know,
a bolt on the runway.

794
00:42:28,600 --> 00:42:33,519
We just make sure everything like
that is taken out of the situation

795
00:42:33,520 --> 00:42:35,640
so it's all safe
for aircraft to land.

796
00:42:37,360 --> 00:42:40,079
And, with Rod's inspection complete,

797
00:42:40,080 --> 00:42:42,839
there's only one thing left to do.

798
00:42:42,840 --> 00:42:45,799
Melbourne Ground, this car 2.

799
00:42:45,800 --> 00:42:49,559
All the works have been completed
on Runway 09-27.

800
00:42:49,560 --> 00:42:51,119
Runway's been inspected.

801
00:42:51,120 --> 00:42:54,119
Runway 09-27 returned to you.

802
00:42:54,120 --> 00:42:57,359
Runway 09-27
released back to me. Thank you.

803
00:42:57,360 --> 00:42:58,839
Cheers, bud.

804
00:42:58,840 --> 00:43:00,479
Well done, boys.

805
00:43:00,480 --> 00:43:01,999
Thank you.
Great effort this weekend.

806
00:43:02,000 --> 00:43:03,000
Cheers.

807
00:43:03,001 --> 00:43:05,199
From a personal point of view,

808
00:43:05,200 --> 00:43:08,079
I've been leading this project
for the best part of two years,

809
00:43:08,080 --> 00:43:11,759
to see this key requirement
for the airport be finished,

810
00:43:11,760 --> 00:43:13,719
it's just an excellent feeling.

811
00:43:13,720 --> 00:43:15,879
CA-78, wind calm.

812
00:43:15,880 --> 00:43:17,360
Runway 27 clear to land.

813
00:43:28,600 --> 00:43:30,600
Captions by Red Bee Media

813
00:43:31,305 --> 00:44:31,570