"Airport 24/7" Trouble Shooters

1 00:00:00,000 --> 00:00:00,120 Captions by 2 00:00:00,120 --> 00:00:00,240 Captions by Red 3 00:00:00,240 --> 00:00:00,400 Captions by Red Bee 4 00:00:00,960 --> 00:00:04,360 MAN: We've had a report of fuel coming out 5 00:00:04,360 --> 00:00:06,520 from a pit on Bay Delta 11. 6 00:00:06,520 --> 00:00:10,080 And it's still coming out, is it? Well, we think. We don't know. 7 00:00:10,080 --> 00:00:12,240 Yeah, you can definitely smell it. 8 00:00:12,240 --> 00:00:15,200 Yeah, this is a fuel pit under here. The main fuel. 9 00:00:15,200 --> 00:00:19,360 So, what we're concerned about is any ignition sources. 10 00:00:19,360 --> 00:00:22,920 Safety is number one concern and the preservation of life. 11 00:00:22,920 --> 00:00:25,160 And when you think about it, these aircraft, 12 00:00:25,160 --> 00:00:26,640 they're full of fuel at the moment, 13 00:00:26,640 --> 00:00:30,200 so one little ignition source could be the end of it. 14 00:00:33,280 --> 00:00:34,880 NARRATOR: In Australia, 15 00:00:34,880 --> 00:00:38,400 "just down the road" can mean hundreds of kilometres. 16 00:00:39,720 --> 00:00:43,720 So to keep everyone connected, we rely on planes. 17 00:00:45,680 --> 00:00:47,240 And lots of them. 18 00:00:49,640 --> 00:00:52,960 Crucial to this highway in the sky is Melbourne Airport. 19 00:00:55,600 --> 00:00:57,760 Melbourne Airport. Expect the unexpected. 20 00:00:57,760 --> 00:01:01,680 It's the busiest airport in the country 21 00:01:01,680 --> 00:01:03,480 that operates 24 hours a day... 22 00:01:03,480 --> 00:01:06,120 They might not have experienced something like this before. 23 00:01:06,120 --> 00:01:07,800 ..seven days a week. 24 00:01:07,800 --> 00:01:11,680 We've had fog, we've had rain, so tonight we've got to get it done. 25 00:01:13,400 --> 00:01:15,480 With unprecedented access... 26 00:01:15,480 --> 00:01:16,880 The team are always on alert. 27 00:01:16,880 --> 00:01:19,560 ..from the control tower... First aid call. 28 00:01:19,560 --> 00:01:21,560 ..to the tarmac... It's all about speed. 29 00:01:21,560 --> 00:01:24,720 ..to the airport's 24/7 nerve centre... 30 00:01:24,720 --> 00:01:27,040 Even if there's an incident, we're the ones scrambling, 31 00:01:27,040 --> 00:01:28,800 and passengers still have a smooth journey. 32 00:01:28,800 --> 00:01:31,120 ..we're going behind the scenes... 33 00:01:31,120 --> 00:01:33,000 We're looking at the cameras now. 34 00:01:33,000 --> 00:01:36,840 ..to places very few people get to see. 35 00:01:38,240 --> 00:01:39,920 What's inside that? 36 00:01:39,920 --> 00:01:44,840 All to keep Melbourne Airport running smoothly, safely... 37 00:01:44,840 --> 00:01:46,880 Suspected firearms still in the chamber. 38 00:01:46,880 --> 00:01:48,600 ..and on time. 39 00:01:48,600 --> 00:01:50,080 Two down, one to go. 40 00:01:50,080 --> 00:01:52,040 At a 24/7 airport... 41 00:01:52,040 --> 00:01:53,040 (HORSE SNORTS) 42 00:01:53,040 --> 00:01:54,040 ..every... 43 00:01:54,040 --> 00:01:55,600 I don't want this kangaroo jumping anywhere. 44 00:01:55,600 --> 00:01:56,920 ..second... 45 00:01:56,920 --> 00:01:58,080 ..counts. 46 00:01:58,080 --> 00:01:59,880 10 to 6, we're on scene. 47 00:01:59,880 --> 00:02:01,680 We've got a green light. We're good to go. 48 00:02:03,000 --> 00:02:09,074 Watch Online Movies and Series for FREE www.osdb.link/lm 49 00:02:12,000 --> 00:02:16,960 700 flights land and take off at Melbourne Airport each day. 50 00:02:20,000 --> 00:02:22,240 An average in peak periods 51 00:02:22,240 --> 00:02:26,320 of one plane roaring down the runway every 60 seconds. 52 00:02:29,760 --> 00:02:33,000 Servicing them is a fleet of specialised ground vehicles 53 00:02:33,000 --> 00:02:35,640 that work together with clockwork precision 54 00:02:35,640 --> 00:02:39,240 to ensure each flight is turned around on time. 55 00:02:40,200 --> 00:02:44,680 Fuel trucks, catering trucks and toilet trucks 56 00:02:44,680 --> 00:02:48,440 that are especially designed to empty aircraft toilets. 57 00:02:54,880 --> 00:02:56,960 Overseeing the action on the tarmac 58 00:02:56,960 --> 00:03:00,000 is the crew in the Integrated Operations Centre. 59 00:03:01,080 --> 00:03:06,080 Known as the IOC, it's the nerve centre for the entire airport. 60 00:03:07,640 --> 00:03:08,720 OK, mate. Thank you. 61 00:03:10,120 --> 00:03:14,280 Leading the ship today is IOC coordinator David. 62 00:03:16,160 --> 00:03:19,000 So, let me introduce you to David, 63 00:03:19,000 --> 00:03:23,280 affectionately known as Weeds, and our resident elder. 64 00:03:23,280 --> 00:03:25,760 I wasn't there when the Wright Brothers did their first flight. 65 00:03:25,760 --> 00:03:28,040 Well, no, but you were there... Soon thereafter. 66 00:03:28,040 --> 00:03:29,600 ..when they landed. Yeah. Mm. 67 00:03:34,400 --> 00:03:39,720 David is in charge of parking no less than 350 planes. 68 00:03:39,720 --> 00:03:41,000 External Coordination. Go on. 69 00:03:41,000 --> 00:03:46,360 Bay change, please. Sri Lankan 0604 now Delta 11. 70 00:03:49,360 --> 00:03:50,400 On the tarmac, 71 00:03:50,400 --> 00:03:53,040 David relies on airside safety officer Daniel 72 00:03:53,040 --> 00:03:55,000 to keep an eye on things. 73 00:03:57,280 --> 00:04:00,880 What we're looking for are things like the serviceability conditions. 74 00:04:00,880 --> 00:04:04,720 That includes, like, the pavement, line marking and lighting. 75 00:04:04,720 --> 00:04:08,120 And then we'll be looking for things like shoulder erosion, 76 00:04:08,120 --> 00:04:10,920 any wildlife that's out there, and any FOD. 77 00:04:10,920 --> 00:04:14,560 FOD are more commonly known as "foreign object debris". 78 00:04:16,960 --> 00:04:21,160 Morning peak hour on the tarmac is between 7:00 and 9:00am. 79 00:04:23,080 --> 00:04:28,240 But at 7:57, David's parking plan has hit a speed bump. 80 00:04:28,240 --> 00:04:29,240 (PHONE RINGS) 81 00:04:30,000 --> 00:04:31,240 Security. Dragan speaking. 82 00:04:32,320 --> 00:04:34,080 Oh, code brown. 83 00:04:34,080 --> 00:04:35,640 Shit. Shit happens. 84 00:04:35,640 --> 00:04:39,640 We've had a spill of some effluent waste on the tarmac. 85 00:04:39,640 --> 00:04:41,440 It's come from a toilet truck. 86 00:04:41,440 --> 00:04:44,800 The truck that normally disposes of the waste from the aircraft. 87 00:04:46,480 --> 00:04:49,320 Each day, the airport's toilet trucks 88 00:04:49,320 --> 00:04:52,360 hoover up 40,000 litres of number ones and twos 89 00:04:52,360 --> 00:04:56,080 through hoses that connect to an aircraft's waste tank. 90 00:04:57,640 --> 00:05:00,520 Allegedly, there was an issue with the hose. 91 00:05:00,520 --> 00:05:03,520 Um, so, approximately, the airside safety told us 92 00:05:03,520 --> 00:05:06,360 around about 20 litres have spilled onto the tarmac, 93 00:05:06,360 --> 00:05:10,920 which requires a clean-up before they can be opened for use. 94 00:05:10,920 --> 00:05:14,160 So we've organised our terminal cleaners 95 00:05:14,160 --> 00:05:16,000 to come and clean up the waste. 96 00:05:18,760 --> 00:05:22,440 It's not the best start of the day for the airport cleaners, 97 00:05:22,440 --> 00:05:25,360 but as soon as workers start to clean up the mess... 98 00:05:25,360 --> 00:05:27,000 (SPEAKS INDISTINCTLY OVER RADIO) 99 00:05:27,000 --> 00:05:30,200 ..elsewhere on the tarmac, Daniel calls in 100 00:05:30,200 --> 00:05:32,440 with word of a bigger problem. 101 00:05:34,240 --> 00:05:35,440 Go ahead, Daniel. 102 00:05:48,120 --> 00:05:51,880 Keeping a watch on every nook and cranny of the airport 103 00:05:51,880 --> 00:05:54,520 are 3,000 CCTV cameras. 104 00:05:54,520 --> 00:05:58,000 Delta 3. Yeah, it's gonna have to be a Charlie camera. 105 00:05:58,000 --> 00:06:01,280 And you can see it a bit on the 1169 as well. 106 00:06:01,280 --> 00:06:03,920 Oh, wait, wait, wait, wait. I got... 107 00:06:12,800 --> 00:06:14,080 Oh, no. 108 00:06:14,080 --> 00:06:16,400 They're trying to stop it. It's already too late. 109 00:06:16,400 --> 00:06:17,400 Look at it. 110 00:06:17,400 --> 00:06:21,040 The camera captures the moment another airport toilet truck 111 00:06:21,040 --> 00:06:25,000 reverses into a Jetstar plane getting ready to depart. 112 00:06:25,000 --> 00:06:27,400 It looks like one of the vehicles 113 00:06:27,400 --> 00:06:30,040 rolled back into one of the Jetstar aircrafts. 114 00:06:30,040 --> 00:06:34,320 Even if there's a scratch, they won't let that aircraft fly. 115 00:06:34,320 --> 00:06:37,320 We'll just have to wait and see. Let the engineers do the assessment. 116 00:06:37,320 --> 00:06:39,960 They'll take photographs, they'll do measurements. 117 00:06:39,960 --> 00:06:42,120 They might have to send it off to Airbus - 118 00:06:42,120 --> 00:06:44,320 you know, the measurements they've got and all that - 119 00:06:44,320 --> 00:06:45,240 to see what they say. 120 00:06:57,480 --> 00:06:59,440 Entry holders, go straight to the gates. 121 00:06:59,440 --> 00:07:02,120 One of these with your photo on it, straight to the gates. 122 00:07:02,120 --> 00:07:05,560 In terminal 2, 20,000 international arrivals 123 00:07:05,560 --> 00:07:07,920 are expected to pass through Border Force today... 124 00:07:07,920 --> 00:07:10,600 Go through there, please. 125 00:07:10,600 --> 00:07:13,760 ..some of them intent on bending the rules. 126 00:07:13,760 --> 00:07:16,280 Border Force supervisor John 127 00:07:16,280 --> 00:07:21,400 is one of 85 Australian Border Force officers ready to catch them out. 128 00:07:21,400 --> 00:07:23,600 I've been here for almost six years, 129 00:07:23,600 --> 00:07:27,760 but I've been with the department for 21 years. 130 00:07:27,760 --> 00:07:29,760 I've done all three major roles of the airport 131 00:07:29,760 --> 00:07:31,640 in terms of Australian Border Force. 132 00:07:31,640 --> 00:07:35,200 Done immigration enforcement, and now facilitation. 133 00:07:35,200 --> 00:07:37,360 Madam, next time, put the kids through first. 134 00:07:37,360 --> 00:07:38,440 Sorry. Yeah. 135 00:07:38,440 --> 00:07:41,200 It's good. It keeps me on my toes. 136 00:07:41,200 --> 00:07:43,640 My current role is putting spot fires out. 137 00:07:43,640 --> 00:07:45,400 Yeah, work with a really good bunch of people. 138 00:07:45,400 --> 00:07:50,320 It's like a big...85-person family, as such, so, yeah, no, it's good. 139 00:07:52,400 --> 00:07:54,840 Border Force officers ensure inbound passengers 140 00:07:54,840 --> 00:07:58,720 meet our strict customs and biosecurity laws, 141 00:07:58,720 --> 00:08:01,640 including the possession of prohibited items 142 00:08:01,640 --> 00:08:04,200 and breaches of duty free limits. 143 00:08:04,200 --> 00:08:07,360 Every day brings something different here at the border. 144 00:08:07,360 --> 00:08:11,160 You've got people trying to smuggle, you know, native fish from overseas. 145 00:08:11,160 --> 00:08:15,080 You have people trying to import drugs on a daily basis. 146 00:08:15,080 --> 00:08:18,440 Yeah. We're confiscating excess tobacco or prohibited items. 147 00:08:18,440 --> 00:08:21,560 Knuckledusters, laser pointers... Um, yeah. 148 00:08:21,560 --> 00:08:24,360 Imitation weapons. Um, silencers. 149 00:08:29,000 --> 00:08:32,360 Officers are trained to spot anything suspicious. 150 00:08:37,600 --> 00:08:39,680 Just give me one quick second. One quick second. 151 00:08:41,920 --> 00:08:43,680 Can I have a quick look here? 152 00:08:43,680 --> 00:08:45,640 Just get... 153 00:08:48,400 --> 00:08:50,320 Oh, you haven't filled out the back. Yeah. 154 00:08:50,320 --> 00:08:51,600 Yeah. Send him lane 1. Lane 1. 155 00:08:51,600 --> 00:08:53,760 With 21 years on the job, 156 00:08:53,760 --> 00:08:56,400 John's learned to trust his gut instinct. 157 00:08:56,400 --> 00:08:59,640 Matty, I've got... I've got someone coming in. 158 00:08:59,640 --> 00:09:03,080 He hasn't filled in the back of his card, but just upgrade it, please. 159 00:09:03,080 --> 00:09:05,360 Upgrade it? Yeah. Just something about him. 160 00:09:05,360 --> 00:09:06,480 Thanks. 161 00:09:11,880 --> 00:09:13,200 8:38am. 162 00:09:13,200 --> 00:09:15,600 DRAGAN: Don't know how bad the damage is yet. 163 00:09:15,600 --> 00:09:18,120 Let us know when you find out, mate. Thanks, guys. 164 00:09:18,120 --> 00:09:22,600 20 minutes after a toilet truck bumped into a Jetstar plane, 165 00:09:22,600 --> 00:09:26,640 IOC coordinator David continues to keep tabs on the situation. 166 00:09:26,640 --> 00:09:28,720 We looked at cameras and we looked at vision, 167 00:09:28,720 --> 00:09:32,680 and then we got confirmation that, yes, a toilet-servicing vehicle 168 00:09:32,680 --> 00:09:36,960 had rolled under its own power into the rear of the aircraft. 169 00:09:38,040 --> 00:09:41,760 The Jetstar plane was preparing for a six-hour flight to Bali 170 00:09:41,760 --> 00:09:43,520 when the accident happened. 171 00:09:49,360 --> 00:09:51,080 (SIGHS) They're going to have to investigate 172 00:09:51,080 --> 00:09:53,160 whether the handbrake wasn't lifted up properly, so... 173 00:09:55,040 --> 00:09:57,080 You guys want me to archive the footage? 174 00:09:58,000 --> 00:09:59,120 No worries. 175 00:09:59,120 --> 00:10:00,440 I'll copy now. 176 00:10:01,880 --> 00:10:06,240 The CCTV footage will play an essential role in the investigation. 177 00:10:07,480 --> 00:10:08,880 DAVID: It's not great. 178 00:10:08,880 --> 00:10:11,120 Obviously, Safety will be talking to the driver 179 00:10:11,120 --> 00:10:13,120 and we'll be doing... you know, they'll be doing 180 00:10:13,120 --> 00:10:14,680 drug and alcohol tests on the driver. 181 00:10:15,920 --> 00:10:17,960 Um, and the main thing is the Jetstar engineers 182 00:10:17,960 --> 00:10:21,160 will have to check the aircraft to see what the level of damage is 183 00:10:21,160 --> 00:10:23,400 and whether it's suitable for flying or not. 184 00:10:29,360 --> 00:10:33,840 The aircraft, a brand-spanking Airbus A321, 185 00:10:33,840 --> 00:10:36,800 is due to depart in 90 minutes. 186 00:10:36,800 --> 00:10:39,000 Any delay will cause disruption 187 00:10:39,000 --> 00:10:42,520 to David's meticulously planned parking schedule 188 00:10:42,520 --> 00:10:46,920 and have serious knock-on effects to the airline's own flight network. 189 00:10:49,080 --> 00:10:52,080 It'll be up to Jetstar whether they go out or not. 190 00:10:54,040 --> 00:10:55,600 No. 191 00:10:55,600 --> 00:10:56,600 Yeah. 192 00:11:00,560 --> 00:11:02,520 Airside safety officer Daniel 193 00:11:02,520 --> 00:11:05,080 arrives to check out the damage for himself. 194 00:11:07,240 --> 00:11:08,800 Hey, buddy. How's it going? Good. 195 00:11:08,800 --> 00:11:10,680 Daniel. Gnarly damage up there, mate. 196 00:11:10,680 --> 00:11:13,400 Yeah. Where's the damage? Oh, right in the back. 197 00:11:13,400 --> 00:11:16,240 Near the door. Uh, yeah. Righto. 198 00:11:16,240 --> 00:11:17,760 About 150 mil long. Yeah. 199 00:11:17,760 --> 00:11:20,280 We're taking it to the hangar straight away, 200 00:11:20,280 --> 00:11:21,560 so, I think the tow is on its way. 201 00:11:21,560 --> 00:11:23,400 That's what I've heard. OK. 202 00:11:23,400 --> 00:11:27,160 So, just had a real quick chat to one of the Jetstar engineers. 203 00:11:27,160 --> 00:11:29,160 The damage is quite extensive, 204 00:11:29,160 --> 00:11:32,440 so they've decided they'll be towing that off down to the hangar. 205 00:11:33,640 --> 00:11:38,000 This ding in the fuselage is now a major headache, 206 00:11:38,000 --> 00:11:42,640 leaving 231 passengers stranded at the gate, 207 00:11:42,640 --> 00:11:44,800 and a stint at the panel beaters 208 00:11:44,800 --> 00:11:48,400 that could take the Airbus out of service for weeks. 209 00:12:01,840 --> 00:12:03,680 Yeah, send him lane 1. 210 00:12:03,680 --> 00:12:05,120 NARRATOR: In terminal 2, 211 00:12:05,120 --> 00:12:09,080 Border Force supervisor John has suspicions about a passenger. 212 00:12:09,080 --> 00:12:11,440 I've got... I've got someone coming in. 213 00:12:11,440 --> 00:12:13,280 There's something about him. 214 00:12:13,280 --> 00:12:15,440 Recently arrived from Macedonia, 215 00:12:15,440 --> 00:12:18,360 the man will have to undergo further checks. 216 00:12:18,360 --> 00:12:20,160 How are we looking? Good? 217 00:12:21,680 --> 00:12:22,880 Hmm? 218 00:12:24,800 --> 00:12:27,880 Yeah, we believe there could be excess cigarettes in the other bag, 219 00:12:27,880 --> 00:12:29,680 according to the X-ray, so... 220 00:12:29,680 --> 00:12:30,880 We'll see. 221 00:12:31,960 --> 00:12:34,880 We do have a big tobacco issue at the moment here. 222 00:12:34,880 --> 00:12:38,120 There's a tobacco underworld war happening here. 223 00:12:38,120 --> 00:12:41,200 So, you know, there's a lot of people trying to bring in 224 00:12:41,200 --> 00:12:44,000 excess amounts of tobacco and vapes. 225 00:12:44,000 --> 00:12:46,600 What was your reason for travelling into Macedonia? 226 00:12:47,760 --> 00:12:48,760 Holiday? 227 00:12:48,760 --> 00:12:54,840 $5 billion of illegal tobacco is smuggled into the country each year, 228 00:12:54,840 --> 00:12:59,240 and it's estimated as much as a fifth of the entire tobacco market 229 00:12:59,240 --> 00:13:01,640 comes from illegal sources. 230 00:13:06,680 --> 00:13:08,560 We have three. 231 00:13:08,560 --> 00:13:09,600 You said you had two. 232 00:13:15,840 --> 00:13:16,880 Four. Five. 233 00:13:18,080 --> 00:13:21,120 Sir, please take a step back. 234 00:13:22,680 --> 00:13:25,480 Sir, do not touch... Final time - don't touch the bag. 235 00:13:28,120 --> 00:13:30,560 Yeah, procedure is not allowed to touch the bag 236 00:13:30,560 --> 00:13:32,760 once we start searching it, so... 237 00:13:32,760 --> 00:13:34,960 I think he's got it under control. 238 00:13:37,400 --> 00:13:39,360 Sir... Just stand here, sir. 239 00:13:39,360 --> 00:13:41,200 The duty free limit for tobacco 240 00:13:41,200 --> 00:13:45,040 is just two packets of 25 cigarettes. 241 00:13:45,040 --> 00:13:46,320 So far, 242 00:13:46,320 --> 00:13:50,040 officers have found 60 packets in the passenger's luggage. 243 00:13:50,040 --> 00:13:51,120 The gentleman there 244 00:13:51,120 --> 00:13:54,600 has excess cartons of cigarettes that weren't declared. 245 00:13:54,600 --> 00:13:57,600 Yeah, it's common practice where they try to rush an officer 246 00:13:57,600 --> 00:13:59,440 to get them through the line, 247 00:13:59,440 --> 00:14:01,600 um, with some sort of rush tactics 248 00:14:01,600 --> 00:14:05,360 or showing that they've only got a certain amount on them, 249 00:14:05,360 --> 00:14:08,480 and they've got cartons and cartons. 250 00:14:09,880 --> 00:14:12,680 Aussies have the most expensive cigarettes in the world, 251 00:14:12,680 --> 00:14:15,760 with a packet costing upwards of $50. 252 00:14:17,120 --> 00:14:20,600 With a haul here worth as much as $3,000, 253 00:14:20,600 --> 00:14:24,000 the concern is it could be sold on the black market. 254 00:14:26,080 --> 00:14:27,400 Another packet. 255 00:14:27,400 --> 00:14:29,360 At the moment it's just tobacco. 256 00:14:29,360 --> 00:14:32,440 But we'll, uh... we'll see how it works out. 257 00:14:32,440 --> 00:14:35,840 As the officers continue to search the luggage, 258 00:14:35,840 --> 00:14:38,480 they find something much more suss than cigarettes. 259 00:14:48,920 --> 00:14:51,720 When things go off the rails on the tarmac, 260 00:14:51,720 --> 00:14:55,600 the pain is felt by hundreds of travellers for hours to come. 261 00:14:57,120 --> 00:14:59,120 9:23am. 262 00:14:59,120 --> 00:15:04,960 One hour after a contractor's toilet truck bumped a Bali-bound aircraft, 263 00:15:04,960 --> 00:15:08,760 231 passengers are now stranded at the gate. 264 00:15:09,960 --> 00:15:11,640 So we've got an aircraft-full of passengers now 265 00:15:11,640 --> 00:15:13,560 that we're just trying to find a replacement aircraft. 266 00:15:13,560 --> 00:15:17,640 While the accident wasn't the airline's fault, 267 00:15:17,640 --> 00:15:21,560 the ground crew are the ones who have to cop it from frustrated passengers. 268 00:15:23,480 --> 00:15:24,960 It's definitely gonna happen, or...? 269 00:15:24,960 --> 00:15:27,200 We're just waiting on a new plane to come in. 270 00:15:27,200 --> 00:15:29,600 So we're just about to organise some vouchers 271 00:15:29,600 --> 00:15:30,920 for passengers to grab a coffee. 272 00:15:30,920 --> 00:15:33,360 We're making some announcements, keeping them updated, 273 00:15:33,360 --> 00:15:35,560 and, um, as you can see, fielding some questions 274 00:15:35,560 --> 00:15:38,400 from passengers who are obviously a bit frustrated 275 00:15:38,400 --> 00:15:40,120 now they're suffering a delay. 276 00:15:40,120 --> 00:15:42,360 This is absolute crap. Seriously. 277 00:15:43,600 --> 00:15:45,760 When they say safety reasons, you could do nothing about it - 278 00:15:45,760 --> 00:15:48,400 not want...the plane coming out of the sky - 279 00:15:48,400 --> 00:15:51,920 but seriously, it's just annoying. It really is. 280 00:15:54,200 --> 00:15:57,760 As airline staff work to find a replacement plane, 281 00:15:57,760 --> 00:16:01,480 which is no mean feat in the middle of a busy flying day, 282 00:16:01,480 --> 00:16:04,840 there's little passengers can do but wait. 283 00:16:09,680 --> 00:16:11,520 Meanwhile, in the hangar, 284 00:16:11,520 --> 00:16:15,000 engineers study the damage to the Airbus. 285 00:16:15,000 --> 00:16:18,000 So basically, for the lavatory waste vehicle, 286 00:16:18,000 --> 00:16:20,560 they come in here at the aft of the fuselage, 287 00:16:20,560 --> 00:16:25,160 and this is just behind the aft bulk cargo cut-out for the door. 288 00:16:25,160 --> 00:16:27,640 As they've come in to service the aircraft, 289 00:16:27,640 --> 00:16:29,680 the top of the truck's made contact 290 00:16:29,680 --> 00:16:33,840 with the bottom of the fuselage skin there, causing the, uh...the gouge. 291 00:16:33,840 --> 00:16:36,240 The ding may not look like much, 292 00:16:36,240 --> 00:16:41,960 but the 20cm scratch could cause serious strife if left unrepaired. 293 00:16:44,360 --> 00:16:48,680 We could have a skin rupture and cause a blow-out of the fuselage. 294 00:16:50,480 --> 00:16:54,960 A blow-out of the fuselage can cause sudden depressurisation. 295 00:16:54,960 --> 00:16:58,320 But in aviation, safety is king, 296 00:16:58,320 --> 00:17:01,080 and engineers won't leave anything to chance. 297 00:17:02,280 --> 00:17:04,440 It was a shame that this aircraft is so young 298 00:17:04,440 --> 00:17:06,360 and has suffered an impact like this, 299 00:17:06,360 --> 00:17:09,720 but rest assured we'll get it repaired and ensure that it is safe. 300 00:17:17,240 --> 00:17:20,800 In terminal 2 arrivals, John's hunch about a passenger 301 00:17:20,800 --> 00:17:24,960 has led to a thorough 90-minute search of his luggage. 302 00:17:24,960 --> 00:17:26,000 Another packet. 303 00:17:26,000 --> 00:17:29,920 So far, officers have found 60 packets of cigarettes - 304 00:17:29,920 --> 00:17:32,920 more than 30 times the duty free limit. 305 00:17:34,080 --> 00:17:36,480 But things are about to get more serious. 306 00:17:44,920 --> 00:17:45,960 OK. 307 00:17:45,960 --> 00:17:50,440 So, it's gone up from excess tobacco to a prohibited item. 308 00:17:50,440 --> 00:17:52,600 They've found a taser in his bag. 309 00:17:52,600 --> 00:17:54,960 You do not have to say or do anything, 310 00:17:54,960 --> 00:17:58,400 but anything you do say or do may be recorded 311 00:17:58,400 --> 00:18:00,120 and may be used in evidence. 312 00:18:00,120 --> 00:18:01,480 Do you understand? 313 00:18:02,520 --> 00:18:07,160 Tasers are one of many weapons prohibited in Australia. 314 00:18:07,160 --> 00:18:11,400 In Victoria, the maximum penalty for possessing or using one 315 00:18:11,400 --> 00:18:13,000 is two years in prison. 316 00:18:14,080 --> 00:18:17,160 Yeah, so they have to repack all the belongings into the bag 317 00:18:17,160 --> 00:18:21,840 and then move the examination into a room to be recorded on the tape. 318 00:18:21,840 --> 00:18:23,880 We're just going to bring your bags in the... 319 00:18:23,880 --> 00:18:28,200 Just in case there's something else in the bag that is prohibited. 320 00:18:28,200 --> 00:18:31,720 Started off with tobacco, then it ended up with a taser. 321 00:18:31,720 --> 00:18:33,920 So, they'll check the lining of the bag. 322 00:18:33,920 --> 00:18:35,320 Maybe there's something else as well. 323 00:18:44,680 --> 00:18:46,240 NARRATOR: At the Border Force checkpoint, 324 00:18:46,240 --> 00:18:50,480 John's instinct about a passenger has proven right 325 00:18:50,480 --> 00:18:56,480 after multiple cartons of tobacco and a taser were found in his luggage. 326 00:18:56,480 --> 00:18:57,920 So, the examination's concluded. 327 00:18:57,920 --> 00:18:59,280 He's out of the interview room now, 328 00:18:59,280 --> 00:19:01,160 so he's just being processed over there. 329 00:19:01,160 --> 00:19:05,240 He'll be given a seizure notice for the items that have been seized, 330 00:19:05,240 --> 00:19:07,600 because I do believe that there were a few more prohibited items 331 00:19:07,600 --> 00:19:09,840 that were located during the examination. 332 00:19:10,880 --> 00:19:12,800 Have a quick look at that. 333 00:19:12,800 --> 00:19:13,800 Oh, wow. 334 00:19:15,600 --> 00:19:17,480 Uh, we've got some tasers. 335 00:19:17,480 --> 00:19:22,600 We've got three of that type and a two-pronged one. 336 00:19:22,600 --> 00:19:25,240 And then they found this. 337 00:19:25,240 --> 00:19:30,040 That appears to be a, um... a signal-jamming device. 338 00:19:30,040 --> 00:19:33,280 It's used to block any radio signals, 339 00:19:33,280 --> 00:19:35,640 any mobile device signals. 340 00:19:35,640 --> 00:19:39,040 Uh, and again, prohibited import. 341 00:19:40,840 --> 00:19:42,840 He claims that he had no idea what it was for, 342 00:19:42,840 --> 00:19:45,720 and he uses it for his blood pressure. 343 00:19:45,720 --> 00:19:48,880 This information will be shared with other external agencies 344 00:19:48,880 --> 00:19:51,440 because it might be part of a bigger investigation. 345 00:19:51,440 --> 00:19:52,840 Could be a missing link somewhere. 346 00:19:52,840 --> 00:19:57,640 Could be bringing it in for some organised crime gangs and whatnot. 347 00:19:57,640 --> 00:20:01,440 So, yeah, it's just another piece of the puzzle. 348 00:20:02,640 --> 00:20:04,920 After two decades on the job, 349 00:20:04,920 --> 00:20:08,400 John's nose for trouble is as strong as ever. 350 00:20:08,400 --> 00:20:10,000 My hunch was right. (LAUGHS) 351 00:20:11,680 --> 00:20:13,760 Still got it. (LAUGHS) 352 00:20:21,960 --> 00:20:23,600 (OVER PA) Good afternoon, ladies and gentlemen. 353 00:20:23,600 --> 00:20:24,760 Just a further announcement 354 00:20:24,760 --> 00:20:27,120 for customers travelling through to Denpasar, Bali, 355 00:20:27,120 --> 00:20:30,160 the new operating aircraft has arrived into Melbourne, 356 00:20:30,160 --> 00:20:31,800 currently on the bay. 357 00:20:31,800 --> 00:20:35,480 Three hours after the Bali flight was due to leave, 358 00:20:35,480 --> 00:20:38,320 Jetstar staff have moved mountains 359 00:20:38,320 --> 00:20:41,680 to find a replacement plane for the stranded passengers. 360 00:20:41,680 --> 00:20:43,480 Better late than never! 361 00:20:44,760 --> 00:20:49,880 On the flight deck, the pilots ensure they have enough fuel 362 00:20:49,880 --> 00:20:53,320 for the 4,500km flight to Denpasar. 363 00:20:53,320 --> 00:20:55,680 We're getting 20 tonnes of fuel. 364 00:20:55,680 --> 00:20:58,360 We're up to 19,000. 365 00:20:59,400 --> 00:21:00,840 So, in about five minutes 366 00:21:00,840 --> 00:21:04,520 we should be fully fuelled up and ready to go. 367 00:21:04,520 --> 00:21:06,120 The most important thing is coffee. 368 00:21:07,920 --> 00:21:11,120 With both aircraft and pilots fuelled up, 369 00:21:11,120 --> 00:21:15,160 JQ-43 is finally ready for departure. 370 00:21:15,160 --> 00:21:17,120 We've got a green light. We're good to go. 371 00:21:17,120 --> 00:21:18,520 Bye! 372 00:21:22,480 --> 00:21:26,600 For everyone involved, it's the end of a tough morning. 373 00:21:26,600 --> 00:21:28,520 DAVID: Yeah, there's a lot of parts involved. 374 00:21:28,520 --> 00:21:31,080 Everyone works really well together. 375 00:21:31,080 --> 00:21:33,920 Um, we just try and get it sorted as quickly as possible. 376 00:21:33,920 --> 00:21:36,920 The aim obviously is to try and get the customers, 377 00:21:36,920 --> 00:21:39,360 you know, away as quickly as possible, 378 00:21:39,360 --> 00:21:41,560 and also to make sure the bay allocation 379 00:21:41,560 --> 00:21:44,200 doesn't impact any other aircraft operating. 380 00:21:57,160 --> 00:22:01,120 Every 24 hours, around 100,000 passengers 381 00:22:01,120 --> 00:22:04,400 pass through Melbourne Airport's four terminals, 382 00:22:04,400 --> 00:22:07,560 all of them arriving or departing by road. 383 00:22:08,800 --> 00:22:12,200 Copy. All staff in the express lane, keep moving all this traffic. 384 00:22:12,200 --> 00:22:13,560 Thanks, guys. 385 00:22:13,560 --> 00:22:15,720 3:20pm. 386 00:22:15,720 --> 00:22:19,240 Overseeing the start of the afternoon peak hour 387 00:22:19,240 --> 00:22:22,040 is parking security manager Tariq and his team, 388 00:22:22,040 --> 00:22:24,880 who are in charge of traffic operations. 389 00:22:26,400 --> 00:22:30,600 So, as a duty manager, I look after the whole operation, 390 00:22:30,600 --> 00:22:33,000 like, uh, three major components - 391 00:22:33,000 --> 00:22:36,640 traffic, customer service, and car park operation. 392 00:22:36,640 --> 00:22:38,400 Hi, guys. 393 00:22:38,400 --> 00:22:43,040 We are expecting 108,000 passengers today. 394 00:22:43,040 --> 00:22:45,400 The major thing we are focusing on are touting, OK, today. 395 00:22:45,400 --> 00:22:47,320 We need to remove them from the precinct 396 00:22:47,320 --> 00:22:48,960 for the safety of the passengers. 397 00:22:52,520 --> 00:22:57,200 Taxi touters are illegal drivers who rip off unsuspecting passengers 398 00:22:57,200 --> 00:23:00,720 by charging hundreds of dollars in fares. 399 00:23:00,720 --> 00:23:04,080 They're taking passengers without a booking 400 00:23:04,080 --> 00:23:08,080 and they're charging way more what is supposed to be. 401 00:23:10,360 --> 00:23:13,080 So we'll start with T3 first. See if we find something there. 402 00:23:13,080 --> 00:23:14,880 Yeah. 403 00:23:14,880 --> 00:23:18,640 This afternoon, enforcement officers Peter and Harry 404 00:23:18,640 --> 00:23:23,760 are running a major operation to catch the dodgy drivers. 405 00:23:23,760 --> 00:23:25,520 So, it is a 24/7 operation. 406 00:23:25,520 --> 00:23:27,760 We usually tackle the busiest one 407 00:23:27,760 --> 00:23:30,840 because there's a lot of, um, international, domestic flights, 408 00:23:30,840 --> 00:23:32,640 and that's a good time for them to tout. 409 00:23:32,640 --> 00:23:34,600 So you should go through express... Yeah. 410 00:23:34,600 --> 00:23:36,400 ..and I'm going to go through T2 arrivals. 411 00:23:36,400 --> 00:23:37,440 Alright? All good. 412 00:23:37,440 --> 00:23:39,120 I'll see you down from there. Done. 413 00:23:39,120 --> 00:23:40,120 How you going? 414 00:23:53,240 --> 00:23:56,200 So, I'll check if he had a valid LDA, 415 00:23:56,200 --> 00:23:59,400 which is...which means Landside Drivers Authority. 416 00:23:59,400 --> 00:24:02,680 Um, he did have a valid one, so he passed the test. 417 00:24:04,520 --> 00:24:07,920 Also keeping a watch out for touters is Wally, 418 00:24:07,920 --> 00:24:10,840 who scans the terminal's CCTV cameras. 419 00:24:12,840 --> 00:24:14,040 That's the one. 420 00:24:14,040 --> 00:24:19,360 As we can see now, he's asking the people as he's walking for a fare. 421 00:24:19,360 --> 00:24:23,040 He is heading towards the international arrival. 422 00:24:25,920 --> 00:24:27,200 PETER: Copy. We're heading there. 423 00:24:28,320 --> 00:24:30,200 So, this is the guy here. 424 00:24:30,200 --> 00:24:31,800 How are you going? 425 00:24:31,800 --> 00:24:33,200 Do you have LDA on you? 426 00:24:34,880 --> 00:24:38,920 Yeah, but how are you operating in Melbourne Airport with no LDA? 427 00:24:40,760 --> 00:24:42,320 Yeah, but... You don't have a booking, 428 00:24:42,320 --> 00:24:44,160 because you're being observed on camera 429 00:24:44,160 --> 00:24:46,280 for the last 15 minutes at terminal 1, touting. 430 00:24:48,520 --> 00:24:50,520 I understand that, but you've been down there touting. 431 00:24:50,520 --> 00:24:52,640 So, we have you on camera that you've been touting. 432 00:24:54,800 --> 00:24:57,560 So what he did, he was approaching customers 433 00:24:57,560 --> 00:24:59,720 and he asked... and he was speaking to them, 434 00:24:59,720 --> 00:25:02,120 which is unusual if you don't know someone 435 00:25:02,120 --> 00:25:04,920 to start speaking to other people for no reason, 436 00:25:04,920 --> 00:25:07,280 which indicates to us that he's a touter. 437 00:25:07,280 --> 00:25:09,640 So now we're just going to go to his vehicle 438 00:25:09,640 --> 00:25:11,520 and find out where exactly he has parked 439 00:25:11,520 --> 00:25:13,080 so we can grab his registration. 440 00:25:13,080 --> 00:25:15,560 And so every time he comes to the airport with the same vehicle, 441 00:25:15,560 --> 00:25:17,520 we're going to be getting a notification alert on him. 442 00:25:18,880 --> 00:25:22,320 Alright. You have no LD but how come you have a permit? 443 00:25:22,320 --> 00:25:24,200 Sorry? Can you remove this one? 444 00:25:24,200 --> 00:25:25,440 I need to confiscate this permit. 445 00:25:25,440 --> 00:25:29,880 It's a bad outcome for the touter, but his day is about to get worse. 446 00:25:29,880 --> 00:25:31,320 Back on December 4th. 447 00:25:34,440 --> 00:25:35,720 OK. 448 00:25:35,720 --> 00:25:36,840 Have you taken a photo? 449 00:25:36,840 --> 00:25:42,240 Harry fines the driver $210 for parking in the disabled space. 450 00:25:42,240 --> 00:25:44,280 We need that. We need that permit, please. 451 00:25:44,280 --> 00:25:46,560 We can go ahead and call the police and work it out from there, 452 00:25:46,560 --> 00:25:48,320 so it's up to you. Yeah. 453 00:25:48,320 --> 00:25:51,960 After handing back the parking permit, the driver leaves, 454 00:25:51,960 --> 00:25:55,040 now banned from Melbourne Airport for one year. 455 00:26:02,800 --> 00:26:04,760 It's 3:56pm. 456 00:26:04,760 --> 00:26:06,440 On the forecourt, 457 00:26:06,440 --> 00:26:10,600 a major operation continues to reign in dodgy taxi drivers. 458 00:26:12,120 --> 00:26:15,920 He's moving out now towards the public pick-up area. 459 00:26:15,920 --> 00:26:17,120 And if you can see there, 460 00:26:17,120 --> 00:26:19,440 he's trying to offer them a fare at the moment. 461 00:26:19,440 --> 00:26:21,280 We have received another call. 462 00:26:21,280 --> 00:26:23,760 There is a touter next to the T1 taxi rank. 463 00:26:23,760 --> 00:26:26,440 Uh, now that's the next target. 464 00:26:26,440 --> 00:26:28,200 PETER: How you going? 465 00:26:28,200 --> 00:26:32,040 So, you've been observed asking people for a fare. 466 00:26:33,520 --> 00:26:35,640 Is this your vehicle? Yeah, yeah. 467 00:26:35,640 --> 00:26:37,400 So you have left your vehicle down there? 468 00:26:37,400 --> 00:26:39,480 This is... You can't leave your vehicle, correct? 469 00:26:41,320 --> 00:26:42,400 So you're not a driver. 470 00:26:44,800 --> 00:26:47,000 He's denying that he was not touting, 471 00:26:47,000 --> 00:26:48,280 but we have a clear footage 472 00:26:48,280 --> 00:26:51,200 which shows that he approached three different customers. 473 00:26:51,200 --> 00:26:53,960 So you're picking up your brother? Uh, yeah, yeah. 474 00:26:53,960 --> 00:26:55,560 Are you gonna call him? Yeah, yeah. 475 00:26:55,560 --> 00:26:57,960 Uh, he said he was gonna come now. He's gonna come now? 476 00:26:57,960 --> 00:26:59,560 Yeah. Alright. Which flight? 477 00:26:59,560 --> 00:27:01,120 Uh, he's coming from, uh... 478 00:27:02,600 --> 00:27:03,600 ..Sydney. I just... 479 00:27:03,600 --> 00:27:05,360 You don't know where your brother's coming from? 480 00:27:05,360 --> 00:27:06,720 He's coming from Sydney. Sydney? 481 00:27:06,720 --> 00:27:07,880 Yeah. So your brother's inside? 482 00:27:07,880 --> 00:27:09,080 Yeah, yeah. He's coming. 483 00:27:09,080 --> 00:27:10,720 So we're gonna wait with you for your brother. 484 00:27:10,720 --> 00:27:13,920 Now, he's claiming he's here to pick up his brother. 485 00:27:13,920 --> 00:27:16,920 Now we are waiting for him, basically, 486 00:27:16,920 --> 00:27:19,840 to see whether what he is claiming is correct. 487 00:27:19,840 --> 00:27:24,320 I believe he is definitely lying to us, but let's see how we go. 488 00:27:26,520 --> 00:27:29,360 Are you usually a taxi driver? Uber driver? Limo driver? 489 00:27:29,360 --> 00:27:31,680 Uh... Usually. What's the process? 490 00:27:31,680 --> 00:27:33,680 Oh, Uber driver. 491 00:27:33,680 --> 00:27:34,880 Uber? Uber driver. 492 00:27:34,880 --> 00:27:36,320 Yeah, yeah. Uber driver. Fair enough. 493 00:27:36,320 --> 00:27:39,120 Look, if your brother comes here and confirms that, as you said, 494 00:27:39,120 --> 00:27:41,560 he's coming out, we're happy for you to go. 495 00:27:41,560 --> 00:27:43,880 There's no issue. But if you're operating illegal - 496 00:27:43,880 --> 00:27:45,880 I'll be honest with you - it'll be better for you 497 00:27:45,880 --> 00:27:48,480 to say, "Yes, I was looking for a fare," and move on. 498 00:27:48,480 --> 00:27:49,960 No. We are calling federal police now. 499 00:27:49,960 --> 00:27:51,520 Next step. OK? 500 00:27:51,520 --> 00:27:55,440 So if you prove wrong, there is a next step as well. 501 00:27:55,440 --> 00:27:56,840 So, can you tell me what was going on? 502 00:27:56,840 --> 00:27:58,000 Can you tell us what's happening? 503 00:27:58,000 --> 00:27:59,400 So you were looking for a fare? Yeah. 504 00:27:59,400 --> 00:28:01,800 So, I'm being here talking to you the last 15 minutes, 505 00:28:01,800 --> 00:28:03,640 you've been lying to me about your brother, 506 00:28:03,640 --> 00:28:05,960 which I know the truth, but you've been denying it. 507 00:28:05,960 --> 00:28:07,960 Sorry. Yeah. You are a commercial driver. 508 00:28:07,960 --> 00:28:09,960 You're operating as Uber 509 00:28:09,960 --> 00:28:12,320 and you're doing something illegal in Melbourne Airport. 510 00:28:14,880 --> 00:28:16,080 So, what's going to happen, 511 00:28:16,080 --> 00:28:18,680 there's going to still be a suspension on the Uber 512 00:28:18,680 --> 00:28:20,920 because if you had been honest from the start, 513 00:28:20,920 --> 00:28:22,640 I might have given you a warning and move on. 514 00:28:22,640 --> 00:28:25,960 Alright. Get in your car and move on, please. 515 00:28:25,960 --> 00:28:28,040 So, he's been given an infringement 516 00:28:28,040 --> 00:28:31,160 for leaving his car unattended in the pick-up area. 517 00:28:31,160 --> 00:28:33,800 Um, also, he's going to receive, um... 518 00:28:33,800 --> 00:28:37,720 ..six-month suspension from the Uber account after that. 519 00:28:37,720 --> 00:28:39,600 Um, Uber's going to consider 520 00:28:39,600 --> 00:28:42,120 if they're going to give him his account back. 521 00:28:42,120 --> 00:28:46,640 It's tough luck for the driver, but a home run for Tariq and his team... 522 00:28:46,640 --> 00:28:47,960 Copy that. 523 00:28:47,960 --> 00:28:51,440 ..who are committed to keeping the roads of Melbourne Airport safe 524 00:28:51,440 --> 00:28:53,840 and fair for everyone. 525 00:29:03,600 --> 00:29:06,800 Twice the area of London's Heathrow Airport, 526 00:29:06,800 --> 00:29:11,080 Melbourne has a total of 85 aircraft parking bays. 527 00:29:12,240 --> 00:29:15,520 Beneath the tarmac, an intricate system of pipes 528 00:29:15,520 --> 00:29:17,880 carries aviation fuel to each bay. 529 00:29:21,120 --> 00:29:22,960 Known as fuel pits, 530 00:29:22,960 --> 00:29:26,200 refuelling trucks connect with the underground pipes, 531 00:29:26,200 --> 00:29:32,000 which can then pump 3,000 litres of fuel a minute to an aircraft's tanks. 532 00:29:37,240 --> 00:29:38,760 4:15pm. 533 00:29:38,760 --> 00:29:41,480 Airside safety officer Daniel 534 00:29:41,480 --> 00:29:45,320 continues his patrol of this supersized servo. 535 00:29:45,320 --> 00:29:48,840 Coming to Melbourne, I've come to realise 536 00:29:48,840 --> 00:29:51,280 that you can get four seasons in one day. 537 00:29:51,280 --> 00:29:54,000 Always, always have an umbrella handy. 538 00:29:54,000 --> 00:29:55,320 There's a little tip for everyone. 539 00:29:55,320 --> 00:29:58,120 (PHONE RINGS) Oh, here we go. 540 00:29:58,120 --> 00:30:00,080 Car 3. This is Daniel. 541 00:30:00,080 --> 00:30:02,360 Delta 11? I'll head over. 542 00:30:02,360 --> 00:30:04,160 Thanks. Bye. 543 00:30:06,880 --> 00:30:11,320 So, um, we've had a report of fuel coming out 544 00:30:11,320 --> 00:30:13,960 from a pit on bay Delta 11. 545 00:30:13,960 --> 00:30:17,760 So, aviation fuel, obviously highly flammable, 546 00:30:17,760 --> 00:30:21,040 um, and if it is pouring out onto the apron, 547 00:30:21,040 --> 00:30:22,640 it creates a major hazard. 548 00:30:26,400 --> 00:30:27,400 Hey, mate. How's it going? 549 00:30:28,520 --> 00:30:30,320 Is it still coming out, is it, or...? 550 00:30:33,600 --> 00:30:35,120 Yeah, you can definitely smell it. 551 00:30:36,280 --> 00:30:39,440 Fuel is seeping out of cracks in the apron, 552 00:30:39,440 --> 00:30:42,560 posing a concerning safety risk. 553 00:30:42,560 --> 00:30:45,520 But closing the bay during the afternoon peak 554 00:30:45,520 --> 00:30:48,040 will cause major scheduling headaches. 555 00:30:49,360 --> 00:30:52,040 Tango on car 3. Yeah, just on site at the moment. 556 00:30:52,040 --> 00:30:55,320 So, it is coming from one of the fuel pits. 557 00:30:55,320 --> 00:30:57,320 It's not coming from the main vent area. 558 00:30:57,320 --> 00:30:59,760 It's kind of coming from around the sides. 559 00:30:59,760 --> 00:31:02,560 I think there's actually a bit of a leak coming through the cracks. 560 00:31:02,560 --> 00:31:04,880 Yeah, copy. I'll get GA on the way. 561 00:31:07,280 --> 00:31:11,480 The Integrated Operations Centre calls specialist fuel engineers 562 00:31:11,480 --> 00:31:13,200 to investigate the leak. 563 00:31:15,840 --> 00:31:20,400 Meanwhile, Daniel continues to assess the danger. 564 00:31:20,400 --> 00:31:24,040 Yeah. So I think, yeah, it's obviously coming from the side. 565 00:31:24,040 --> 00:31:25,920 With the risk of ignition, 566 00:31:25,920 --> 00:31:30,520 the immediate concern is for the safety of staff and the plane. 567 00:31:30,520 --> 00:31:32,880 Are you guys happy to continue the aircraft operation? 568 00:31:32,880 --> 00:31:34,760 It's not...it's not going heavily. 569 00:31:37,360 --> 00:31:38,360 Yeah. 570 00:31:40,720 --> 00:31:41,720 Yeah. 571 00:31:44,880 --> 00:31:47,400 Although the first priority is safety, 572 00:31:47,400 --> 00:31:52,120 Daniel is also concerned about fuel leaking into the airport's drains. 573 00:31:54,160 --> 00:31:56,400 You don't know if anything's gone down the drain? 574 00:31:57,720 --> 00:31:59,280 Potentially? I'll go over and have a look. 575 00:31:59,280 --> 00:32:00,640 Potentially. Yeah. 576 00:32:00,640 --> 00:32:03,080 So down here, there's, like, a bit of a leak, 577 00:32:03,080 --> 00:32:05,800 and the pavement deteriorated in the sealing, 578 00:32:05,800 --> 00:32:10,480 so what we're concerned about is any ignition sources. 579 00:32:10,480 --> 00:32:12,160 Hey, Rod, when you get a chance, 580 00:32:12,160 --> 00:32:14,320 we'll just get the airport sweeper to go over it. 581 00:32:14,320 --> 00:32:15,960 (OVER RADIO) Will do, bud. 582 00:32:17,000 --> 00:32:21,120 Safety is number one concern and the preservation of life. 583 00:32:21,120 --> 00:32:23,280 And when you think about it, these aircraft, 584 00:32:23,280 --> 00:32:24,800 they're full of fuel at the moment, 585 00:32:24,800 --> 00:32:28,240 so one little ignition source could be the end of it. 586 00:32:35,680 --> 00:32:40,680 One hour after fuel was found leaking through cracks in the tarmac, 587 00:32:40,680 --> 00:32:45,760 the race is on to make the base safe before the evening rush hour. 588 00:32:45,760 --> 00:32:49,760 Yeah, so at the moment we've got the Melbourne Airport sweeper out. 589 00:32:49,760 --> 00:32:51,480 So, what he's doing is he's going around the apron, 590 00:32:51,480 --> 00:32:54,200 sucking up all the excess fuel, 591 00:32:54,200 --> 00:32:57,000 and it's also eliminating the ignition source. 592 00:33:05,320 --> 00:33:06,880 Hey, mate. How's it going? 593 00:33:06,880 --> 00:33:10,000 We've just got a fuel leak coming from one of these vents. 594 00:33:10,000 --> 00:33:11,720 Can I just get you to remove the freight? 595 00:33:11,720 --> 00:33:13,120 Thanks, man. 596 00:33:13,120 --> 00:33:15,360 Um, just as a precaution, 597 00:33:15,360 --> 00:33:17,560 I'm just going to get them to remove the freight 598 00:33:17,560 --> 00:33:19,520 just so when the contractor gets in here 599 00:33:19,520 --> 00:33:23,280 they've got complete access to the pit. 600 00:33:23,280 --> 00:33:26,400 With operations on the bay now suspended, 601 00:33:26,400 --> 00:33:30,200 the fuel contractors arrive to investigate the source of the leak. 602 00:33:31,560 --> 00:33:33,320 Hey, bud. How's it going? Good, mate. How you doing? 603 00:33:33,320 --> 00:33:34,360 Yeah, good, thanks. 604 00:33:34,360 --> 00:33:36,520 Yeah, we'll just suck a bit up, see how it is. 605 00:33:36,520 --> 00:33:37,560 I think it's coming from here. 606 00:33:39,040 --> 00:33:40,680 I'll take care of all of them, mate. 607 00:33:46,160 --> 00:33:48,520 As the pit is drained, 608 00:33:48,520 --> 00:33:50,800 fuel can be seen bubbling out from a valve. 609 00:33:53,000 --> 00:33:55,760 I'll call the main office and let them know what the issue is. 610 00:33:55,760 --> 00:33:59,520 They can get the workshop to have a look at it. 611 00:33:59,520 --> 00:34:01,160 It shouldn't be too long. Yeah. 612 00:34:01,160 --> 00:34:03,520 So, um, we're trying to avoid closing the bay. 613 00:34:03,520 --> 00:34:07,920 Delta 11 here at Melbourne Airport is a very well used bay, 614 00:34:07,920 --> 00:34:10,360 so ideally we don't want to have to close it off. 615 00:34:11,320 --> 00:34:14,200 Closing a vital bay on a busy afternoon 616 00:34:14,200 --> 00:34:17,520 will cause grief for hundreds of passengers, 617 00:34:17,520 --> 00:34:20,720 and things are about to get worse. 618 00:34:22,400 --> 00:34:23,680 A little bit, or...? 619 00:34:32,720 --> 00:34:36,000 With the risk of environmental contamination, 620 00:34:36,000 --> 00:34:39,160 urgent action is required to contain the spill. 621 00:34:40,600 --> 00:34:43,000 Car T has spoken to the IAC. 622 00:34:43,000 --> 00:34:45,240 We've alerted the environmental team, 623 00:34:45,240 --> 00:34:47,120 so they're going to get involved 624 00:34:47,120 --> 00:34:50,080 and they're going to hopefully go down to the catchment 625 00:34:50,080 --> 00:34:51,200 and get rid of that fuel. 626 00:34:54,720 --> 00:34:57,800 As the environmental team gets to work, 627 00:34:57,800 --> 00:35:01,640 more engineers arrive to repair the leaking fuel pit. 628 00:35:01,640 --> 00:35:03,640 Thanks for coming out quickly. 629 00:35:05,240 --> 00:35:07,360 Yeah, that looks like the piece that was leaking, wasn't it? 630 00:35:08,520 --> 00:35:11,280 The problem proves to be a dodgy valve. 631 00:35:12,600 --> 00:35:14,720 All fixed. OK. 632 00:35:14,720 --> 00:35:17,640 Thanks for that. Um, so it was just a replacement of the valve, yeah? 633 00:35:20,400 --> 00:35:21,440 Yeah, OK. 634 00:35:21,440 --> 00:35:24,520 So, the boys hooked up to this with our suck truck. 635 00:35:24,520 --> 00:35:27,120 It's got a poppet, right, so when they hook up, 636 00:35:27,120 --> 00:35:30,520 that poppet's pushed down, which allows fuel to come up. 637 00:35:30,520 --> 00:35:33,720 If that doesn't seep properly or it's damaged, 638 00:35:33,720 --> 00:35:34,880 fuel will leak out of it. 639 00:35:34,880 --> 00:35:37,200 It's not often that we change them, 640 00:35:37,200 --> 00:35:41,960 but sometimes they're damaged by the pit leak getting the top of it, 641 00:35:41,960 --> 00:35:43,640 and then they can't hook up. 642 00:35:43,640 --> 00:35:45,920 And it's usually not so much the poppet, 643 00:35:45,920 --> 00:35:47,720 it's usually the top of the barrel. 644 00:35:47,720 --> 00:35:49,040 The importance of this 645 00:35:49,040 --> 00:35:52,560 is if you don't have this Toto valve work in the correct way, 646 00:35:52,560 --> 00:35:54,160 you'll have fuel coming out. 647 00:35:55,920 --> 00:35:58,160 With the broken valve replaced 648 00:35:58,160 --> 00:36:00,360 and the fuel spill contained, 649 00:36:00,360 --> 00:36:03,960 the bay is now ready for the busy night ahead. 650 00:36:03,960 --> 00:36:06,760 Yeah, GI's been out and rectified that pit, 651 00:36:06,760 --> 00:36:09,400 so it is released back to you, all serviceable. 652 00:36:09,400 --> 00:36:12,320 MAN: (OVER RADIO) You're a legend. Thank you very much. 653 00:36:13,120 --> 00:36:15,040 Yeah. Good result in the end. 654 00:36:15,040 --> 00:36:18,000 It's always good to know that whatever we do out there, 655 00:36:18,000 --> 00:36:19,720 our work is appreciated. 656 00:36:19,720 --> 00:36:21,400 Sometimes that little pat on the back 657 00:36:21,400 --> 00:36:23,600 really helps you throughout the day. 658 00:36:23,600 --> 00:36:26,280 Keeps you doing what you're doing, and loving what you're doing. 659 00:36:36,920 --> 00:36:40,760 With its two runways open around the clock, 660 00:36:40,760 --> 00:36:45,240 flights can land at Melbourne Airport any time of the day or night. 661 00:36:45,240 --> 00:36:46,920 (PHONE RINGS) 662 00:36:46,920 --> 00:36:48,640 This is Brad. 663 00:36:48,640 --> 00:36:51,760 Including unplanned diversions. 664 00:36:51,760 --> 00:36:54,240 10:33pm. 665 00:36:54,240 --> 00:36:57,840 In the Integrated Operations Centre, 666 00:36:57,840 --> 00:37:01,920 word comes through of a mysterious flight arrival. 667 00:37:01,920 --> 00:37:03,000 Thanks, mate. 668 00:37:03,000 --> 00:37:04,760 They don't know why. They don't know what's on it. 669 00:37:04,760 --> 00:37:07,200 They don't know its passengers. They haven't got that information yet. 670 00:37:07,200 --> 00:37:09,640 The only information the team has 671 00:37:09,640 --> 00:37:13,840 is that the aircraft is an historic Soviet-era freighter. 672 00:37:13,840 --> 00:37:15,960 54 years old, that aircraft. Happy days. 673 00:37:15,960 --> 00:37:17,640 (MAN CHUCKLES) What could go wrong? 674 00:37:17,640 --> 00:37:18,920 (LAUGHS) 675 00:37:28,560 --> 00:37:31,920 At Melbourne Airport, the night shift prepares for 676 00:37:31,920 --> 00:37:35,280 the unplanned arrival of a very unusual aircraft. 677 00:37:35,280 --> 00:37:36,080 It's an Antonov 678 00:37:36,080 --> 00:37:38,440 and it's just crossed Victorian border. 679 00:37:38,440 --> 00:37:40,200 An Antonov? Yeah, they've been notified. 680 00:37:40,200 --> 00:37:41,760 It's near Melbourne but they don't know why. 681 00:37:41,760 --> 00:37:43,080 Which one? The 124? 682 00:37:43,080 --> 00:37:46,040 It's the 12. An-12 Bravo Kilo. Oh, OK. 683 00:37:46,040 --> 00:37:48,400 Alright, let me have a look. 684 00:37:48,400 --> 00:37:51,120 For self-confessed avgeek Andrew, 685 00:37:51,120 --> 00:37:54,760 looking out for unusual planes is his dream job. 686 00:37:54,760 --> 00:37:58,360 I love aviation, I love aircraft, so, working in here, 687 00:37:58,360 --> 00:38:01,640 I get to do planespotting and be paid for it, so it's great. 688 00:38:04,360 --> 00:38:08,200 The diverted aircraft is an Antonov 12, 689 00:38:08,200 --> 00:38:10,760 a vintage Soviet Ukraine freighter, 690 00:38:10,760 --> 00:38:13,320 en route from Perth to Christchurch. 691 00:38:15,760 --> 00:38:17,880 I'm just looking at the registration online 692 00:38:17,880 --> 00:38:19,680 and we found that originally 693 00:38:19,680 --> 00:38:22,760 the aircraft was actually owned as part of the Soviet Union airforce, 694 00:38:22,760 --> 00:38:24,560 so that's telling you how old the aircraft is. 695 00:38:24,560 --> 00:38:27,960 So, yeah. Interesting one for the night. 696 00:38:27,960 --> 00:38:31,360 A relic from the Cold War, the military freighter 697 00:38:31,360 --> 00:38:37,680 can carry up to 20,000kg of cargo or 100 paratroopers. 698 00:38:37,680 --> 00:38:42,160 But the reason for the Antonov's diversion is still a mystery. 699 00:38:43,760 --> 00:38:45,600 It's not unusual to get diversions into Melbourne. 700 00:38:45,600 --> 00:38:47,120 We'll get diversions. 701 00:38:47,120 --> 00:38:48,600 The unusual thing is at the moment 702 00:38:48,600 --> 00:38:50,280 is we don't know why it's coming here. 703 00:38:50,280 --> 00:38:52,480 So we haven't got notification. 704 00:38:52,480 --> 00:38:56,280 And it's not an aircraft we generally get, an Antonov 12. 705 00:38:56,280 --> 00:38:59,520 There's not that many flying around anymore. Around Australia, anyway. 706 00:39:01,120 --> 00:39:05,320 Problem is it's a busy night at Melbourne Airport. 707 00:39:05,320 --> 00:39:07,280 It's chockers on the tarmac. 708 00:39:08,800 --> 00:39:11,760 And the Antonov is such an unusual plane, 709 00:39:11,760 --> 00:39:15,120 no-one is sure if it will even fit. 710 00:39:15,120 --> 00:39:18,640 All our bays are basically designed around aircraft type compatibility, 711 00:39:18,640 --> 00:39:21,280 based on fuel pits, light poles, 712 00:39:21,280 --> 00:39:23,480 the size of the aircraft where everything parks. 713 00:39:23,480 --> 00:39:25,640 So, the fact that we haven't done a design concept 714 00:39:25,640 --> 00:39:27,120 on this particular aircraft type 715 00:39:27,120 --> 00:39:29,120 means we just want to make sure that when it comes in, 716 00:39:29,120 --> 00:39:30,720 if we don't have a tow bar to push it back, 717 00:39:30,720 --> 00:39:32,600 whether it can actually power out 718 00:39:32,600 --> 00:39:34,440 and turn around, power out, on that bay. 719 00:39:34,440 --> 00:39:36,920 Car 2, Sierra 1. So, we've just got an update. 720 00:39:36,920 --> 00:39:38,840 At this stage, we don't have an available bay 721 00:39:38,840 --> 00:39:40,160 that's marked up for it that we can see. 722 00:39:40,160 --> 00:39:41,800 We're going to park it on Hotel 2 Alpha. 723 00:39:57,480 --> 00:39:59,560 MAN: It landed. It just landed? 724 00:39:59,560 --> 00:40:01,640 Yeah. There you go. Let's have a look. 725 00:40:07,960 --> 00:40:11,160 With over 1,200 Antonov 12s built, 726 00:40:11,160 --> 00:40:15,040 the freighter is no stranger to northern skies. 727 00:40:15,040 --> 00:40:20,040 But for the night crew in Melbourne, its arrival is a rare sight. 728 00:40:21,440 --> 00:40:23,080 And you'll see even the safety officers 729 00:40:23,080 --> 00:40:24,960 obviously like seeing different aircraft. 730 00:40:24,960 --> 00:40:26,440 So we've got all four cars there. 731 00:40:27,800 --> 00:40:28,840 I don't know their procedures, 732 00:40:28,840 --> 00:40:31,360 but I reckon...we probably don't need four of them, but why not? 733 00:40:31,360 --> 00:40:33,560 Why not? We all like aircraft. So, different aircraft. 734 00:40:35,960 --> 00:40:38,520 We don't actually have a stop bar for this aircraft, 735 00:40:38,520 --> 00:40:40,600 so I think they're going to do some guessing 736 00:40:40,600 --> 00:40:43,280 as to where it's best suited for the fuel hydrant pumps. 737 00:40:43,280 --> 00:40:45,320 So, there you go. 738 00:40:45,320 --> 00:40:46,880 Yeah. 739 00:40:46,880 --> 00:40:48,400 It's got the gunner position at the front. 740 00:40:48,400 --> 00:40:49,840 I was going to say. That is... That... 741 00:40:49,840 --> 00:40:51,280 Is that actually what it was, though? 742 00:40:51,280 --> 00:40:53,280 Oh, probably an observation thing, isn't it? 743 00:40:53,280 --> 00:40:54,920 It is a bit old. 744 00:40:54,920 --> 00:40:57,720 I'm surprised they're still flying around, to be honest, but... 745 00:40:57,720 --> 00:40:59,600 Built to last, see? Yeah. That's right. 746 00:40:59,600 --> 00:41:02,600 Now parked safely on the bay, 747 00:41:02,600 --> 00:41:07,160 word comes through as to why the freighter diverted. 748 00:41:07,160 --> 00:41:09,440 Apparently, they're coming in for a fuel stop 749 00:41:09,440 --> 00:41:11,920 because it takes so much fuel to Christchurch. 750 00:41:11,920 --> 00:41:14,160 So it will be just a gas and go. Gas and go? 751 00:41:14,160 --> 00:41:15,680 Sounds good to us. 752 00:41:17,000 --> 00:41:20,320 The Antonov was scheduled to refuel in Sydney, 753 00:41:20,320 --> 00:41:23,880 but had to divert due to severe storms. 754 00:41:23,880 --> 00:41:26,960 Now the concern is if ground staff have the right equipment 755 00:41:26,960 --> 00:41:31,520 to refuel and then tow the historic aircraft from the bay. 756 00:41:33,000 --> 00:41:35,520 If they can't get the refueller to refuel it, 757 00:41:35,520 --> 00:41:38,120 then it doesn't go anywhere, and we've got an aircraft sitting here 758 00:41:38,120 --> 00:41:40,720 occupying one of our stands that...you know, 759 00:41:40,720 --> 00:41:42,760 we're at premium spots at the moment. 760 00:41:42,760 --> 00:41:45,800 We need every bay we can just for our own capacity. 761 00:41:45,800 --> 00:41:47,840 So when we get diversions like this, 762 00:41:47,840 --> 00:41:52,680 it can be difficult to then actually run our own operation. 763 00:41:52,680 --> 00:41:54,840 The refueller's probably never seen this aircraft type before, 764 00:41:54,840 --> 00:41:56,760 so he's probably sitting there getting his manual out, 765 00:41:56,760 --> 00:41:58,160 going, "How do I refuel this?" 766 00:41:58,160 --> 00:41:59,440 (CHUCKLES) 767 00:41:59,440 --> 00:42:01,640 The most simple things could be the issue. 768 00:42:01,640 --> 00:42:03,240 Yeah. (LAUGHS) (LAUGHS) 769 00:42:05,880 --> 00:42:07,680 After speaking with the pilot, 770 00:42:07,680 --> 00:42:11,320 air safety officer Tanya has encouraging news. 771 00:42:11,320 --> 00:42:13,920 Because it's a quite a unique aircraft, 772 00:42:13,920 --> 00:42:17,200 we don't have tow bars necessarily for them here in Melbourne. 773 00:42:17,200 --> 00:42:18,920 So, they have their own towbar, 774 00:42:18,920 --> 00:42:22,320 which they can then use to actually push the aircraft back 775 00:42:22,320 --> 00:42:26,640 and have it be able to depart from the taxiway here. 776 00:42:33,120 --> 00:42:34,920 After three hours on the ground, 777 00:42:34,920 --> 00:42:37,680 the Antonov successfully refuelled 778 00:42:37,680 --> 00:42:40,760 and continued its flight onto Christchurch, 779 00:42:40,760 --> 00:42:46,480 and the night crew went home with a story of a very unusual visitor. 780 00:42:47,800 --> 00:42:50,240 It's not only a different livery, different airline, 781 00:42:50,240 --> 00:42:52,360 it's also a different type of aircraft. 782 00:42:52,360 --> 00:42:57,120 And, you know, we could go years and not see that again, or...ever. 783 00:42:57,120 --> 00:42:59,600 So, yeah. Yeah, it's cool. 784 00:43:00,305 --> 00:44:00,319