Airport 24/7

1 00:00:00,960 --> 00:00:04,600 (PHONE RINGS) Melbourne Airport. Ritesh. 2 00:00:04,600 --> 00:00:05,680 Go ahead. 3 00:00:05,680 --> 00:00:07,040 There's a medical coming in, 4 00:00:07,040 --> 00:00:09,440 12-year-old male, difficulty breathing. 5 00:00:09,440 --> 00:00:12,120 I'm heading down over there. 6 00:00:12,120 --> 00:00:15,520 So, the main worry is he might have stopped breathing. 7 00:00:20,440 --> 00:00:21,800 Oxygen's being used? 8 00:00:23,000 --> 00:00:25,040 Oh, it's a nervous wait, yeah, that's for sure. 9 00:00:29,920 --> 00:00:31,720 NARRATOR: In Australia, 10 00:00:31,720 --> 00:00:35,680 "just down the road" can mean hundreds of kilometres. 11 00:00:36,640 --> 00:00:40,480 So, to keep everyone connected, we rely on planes. 12 00:00:42,960 --> 00:00:44,520 And lots of them. 13 00:00:46,400 --> 00:00:50,240 Crucial to this highway in the sky is Melbourne Airport. 14 00:00:52,520 --> 00:00:55,040 Melbourne Airport - expect the unexpected. 15 00:00:55,040 --> 00:00:58,520 It's the busiest airport in the country 16 00:00:58,520 --> 00:01:01,120 that operates 24 hours a day... 17 00:01:01,120 --> 00:01:03,400 They might not have experienced something like this before. 18 00:01:03,400 --> 00:01:05,040 ..seven days a week. 19 00:01:05,040 --> 00:01:08,960 We've had fog, we've had rain, so tonight we've got to get it done. 20 00:01:10,680 --> 00:01:12,280 With unprecedented access... 21 00:01:12,280 --> 00:01:14,160 The team are always on alert. 22 00:01:14,160 --> 00:01:15,840 ..from the control tower... 23 00:01:15,840 --> 00:01:17,880 First aid call. ..to the tarmac... 24 00:01:17,880 --> 00:01:19,200 It's all about speed. 25 00:01:19,200 --> 00:01:22,000 ..to the airport's 24/7 nerve centre... 26 00:01:22,000 --> 00:01:24,040 Even if there's an incident, we're the ones scrambling 27 00:01:24,040 --> 00:01:25,720 and passengers still have a smooth journey. 28 00:01:25,720 --> 00:01:28,440 ..we're going behind the scenes... 29 00:01:28,440 --> 00:01:30,280 We're looking at the cameras now. 30 00:01:30,280 --> 00:01:33,920 ..to places very few people get to see... 31 00:01:34,920 --> 00:01:36,240 What's inside that? 32 00:01:37,200 --> 00:01:42,120 ..all to keep Melbourne Airport running smoothly, safely... 33 00:01:42,120 --> 00:01:44,160 Suspected firearm still in the chamber. 34 00:01:44,160 --> 00:01:45,880 ..and on time... 35 00:01:45,880 --> 00:01:47,360 Two down, one to go. 36 00:01:47,360 --> 00:01:49,320 ..at a 24/7 airport... 37 00:01:49,320 --> 00:01:50,560 (HORSE SNORTS) ..every... 38 00:01:50,560 --> 00:01:52,760 I don't want this kangaroo jumping anywhere. 39 00:01:52,760 --> 00:01:55,360 ..second... counts. 40 00:01:55,360 --> 00:01:57,160 C is 10-6, we're on scene. 41 00:01:57,160 --> 00:01:59,000 We've got a green light, we're good to go. 42 00:02:04,160 --> 00:02:06,560 (MAN SPEAKS INDISTINCTLY OVER RADIO) ..320 departures today. 43 00:02:06,560 --> 00:02:10,440 Expect overhead Melbourne for a visual left circuit runway. 44 00:02:12,160 --> 00:02:14,080 (WOMAN SPEAKS INDISTINCTLY OVER RADIO) ..runway 3-4. 45 00:02:14,080 --> 00:02:16,200 All the details are the same. Adjust your parking gates. 46 00:02:17,240 --> 00:02:21,000 NARRATOR: Home to over 40 local and international airlines, 47 00:02:21,000 --> 00:02:24,280 Melbourne Airport is a gateway to the world... 48 00:02:26,120 --> 00:02:27,440 Hello again. Long time no see. 49 00:02:27,440 --> 00:02:28,560 Yes, indeed. 50 00:02:28,560 --> 00:02:33,680 ..and is projected to welcome over 35 million passengers each year. 51 00:02:37,160 --> 00:02:39,200 I'm holding off as long as absolutely possible 52 00:02:39,200 --> 00:02:41,920 because I'm conscious I've already changed that briefing twice, 53 00:02:41,920 --> 00:02:44,480 but it is going to come forward again. 54 00:02:44,480 --> 00:02:47,800 As Melbourne Airport's emergency planning manager, 55 00:02:47,800 --> 00:02:50,760 Riki is preparing for an important group of travellers 56 00:02:50,760 --> 00:02:52,160 arriving today. 57 00:02:53,480 --> 00:02:55,080 After violent conflict 58 00:02:55,080 --> 00:02:59,160 between Israel and the Lebanese militant group Hezbollah, 59 00:02:59,160 --> 00:03:02,480 the Australian government offered repatriation flights to its 60 00:03:02,480 --> 00:03:06,440 citizens, permanent residents and their immediate families. 61 00:03:08,000 --> 00:03:14,074 Watch Online Movies and Series for FREE www.osdb.link/lm 62 00:03:15,520 --> 00:03:19,760 For the past two weeks, Riki has been managing the groundside 63 00:03:19,760 --> 00:03:23,280 operations for today's flight from Lebanon. 64 00:03:23,280 --> 00:03:25,800 Yeah, correct, and they're the ones I'm worried about, is the 65 00:03:25,800 --> 00:03:29,280 ones that'll be receiving onwards assistance through Victoria. 66 00:03:29,280 --> 00:03:31,960 They're the ones that'll be escorted and managed. 67 00:03:31,960 --> 00:03:36,240 And the flight is scheduled to arrive at 4:30pm. 68 00:03:36,240 --> 00:03:39,040 The strange thing about having a job 69 00:03:39,040 --> 00:03:42,280 where you work in a crisis or emergency environment 70 00:03:42,280 --> 00:03:45,440 is that you're challenged to perform 71 00:03:45,440 --> 00:03:47,840 on the worst day for most other people, 72 00:03:47,840 --> 00:03:51,840 so sometimes it's hard to have a right to feel good about it 73 00:03:51,840 --> 00:03:53,440 or successful in that 74 00:03:53,440 --> 00:03:55,360 because the work that you're doing 75 00:03:55,360 --> 00:03:57,760 is often the worst day of somebody else's life. 76 00:04:00,320 --> 00:04:04,800 So we're headed now down to Gate 20, Terminal 2, International Arrivals. 77 00:04:04,800 --> 00:04:08,160 It's got 241 passengers on board 78 00:04:08,160 --> 00:04:09,520 who have all come from Beirut, 79 00:04:09,520 --> 00:04:12,280 and working with the state government, federal agencies, 80 00:04:12,280 --> 00:04:14,200 to make sure that they've got everything they need 81 00:04:14,200 --> 00:04:15,960 when they arrive and can settle into Australia. 82 00:04:15,960 --> 00:04:20,840 It's Riki's first time overseeing a repatriation flight, 83 00:04:20,840 --> 00:04:25,120 so the pressure is on for the operation to run smoothly. 84 00:04:25,120 --> 00:04:28,840 These people have been travelling for about 30 to 40 hours 85 00:04:28,840 --> 00:04:31,240 and probably waiting at the airport potentially 86 00:04:31,240 --> 00:04:33,600 for a couple of days prior to leaving. 87 00:04:33,600 --> 00:04:35,680 So we don't know what to expect necessarily, 88 00:04:35,680 --> 00:04:37,120 so we prepare for everything. 89 00:04:37,120 --> 00:04:39,040 Alright, got to run, got security calling me. 90 00:04:48,000 --> 00:04:50,840 Hello. Together? Yeah, yeah, come forward. 91 00:04:52,080 --> 00:04:53,360 Around the clock, 92 00:04:53,360 --> 00:04:56,480 an efficient network on the land side of Melbourne Airport... 93 00:04:56,480 --> 00:04:57,760 WOMAN: Are you together? 94 00:04:58,640 --> 00:05:02,080 ..prevents drugs, weapons and undeclared cash 95 00:05:02,080 --> 00:05:04,480 from leaving and entering the country. 96 00:05:04,480 --> 00:05:06,160 Thank you, sir. This way. 97 00:05:06,160 --> 00:05:09,960 But with organised crime an ongoing threat to Australia... 98 00:05:12,120 --> 00:05:16,920 ..it's important that the airside is under close scrutiny too. 99 00:05:16,920 --> 00:05:18,720 (INDISTINCT CHATTER) WOMAN: OK, 44 broken glass... 100 00:05:20,080 --> 00:05:25,240 In 2024, over 33 tonnes of illicit goods were seized 101 00:05:25,240 --> 00:05:29,680 by the Australian Border Force and the Australian Federal Police. 102 00:05:32,880 --> 00:05:36,520 We'll watch the unload on both the front and the rear. 103 00:05:37,520 --> 00:05:40,720 On high alert to detect criminal activity 104 00:05:40,720 --> 00:05:45,240 is ABF Team Leader Dan and his workmates, Jade and Ellen. 105 00:05:45,240 --> 00:05:48,800 We just have to keep in mind the UA98 is 40 minutes away. 106 00:05:48,800 --> 00:05:50,040 So... 107 00:05:50,040 --> 00:05:52,200 Australian Border Force, we are the border. 108 00:05:52,200 --> 00:05:54,960 We stop the illegal goods crossing at it. 109 00:05:54,960 --> 00:05:57,600 So, you know, if the agency wasn't in place, 110 00:05:57,600 --> 00:06:00,120 the movement of goods would just be rife. 111 00:06:00,120 --> 00:06:03,240 It would be detrimental to the community, that's for sure. 112 00:06:04,920 --> 00:06:08,360 Trained to intercept illegal activity from the general public 113 00:06:08,360 --> 00:06:12,080 and airport staff with links to crime networks, 114 00:06:12,080 --> 00:06:14,680 Dan and his trusty team 115 00:06:14,680 --> 00:06:16,600 thoroughly search multiple areas. 116 00:06:20,200 --> 00:06:24,160 And to help the airline's schedule stay on track, 117 00:06:24,160 --> 00:06:26,280 they need to work fast. 118 00:06:26,280 --> 00:06:30,600 I'm just assessing the cargo, make sure that there's no possibility 119 00:06:30,600 --> 00:06:34,840 that there could be any loose bags or boxes that could be ripped. 120 00:06:34,840 --> 00:06:36,520 Today's first assignment 121 00:06:36,520 --> 00:06:39,800 is an aircraft that's just flown in from Thailand. 122 00:06:39,800 --> 00:06:42,360 Everything looks fairly well packaged. 123 00:06:42,360 --> 00:06:43,960 Yeah, it looks pretty good. So... 124 00:06:46,680 --> 00:06:48,520 In the cargo hold... 125 00:06:48,520 --> 00:06:51,120 I'll just get you to make your way down to the left. 126 00:06:52,360 --> 00:06:56,240 ..Dan and Jade check the structure hasn't been compromised. 127 00:06:56,240 --> 00:06:58,280 So, yeah, when we come in here, 128 00:06:58,280 --> 00:07:03,360 we just ensure that all the flyer panels are intact. 129 00:07:03,360 --> 00:07:06,840 Make sure the aircraft, the cargo space, 130 00:07:06,840 --> 00:07:10,080 looks like it hasn't been interfered with in any way. 131 00:07:11,160 --> 00:07:13,360 If the panels have been damaged, 132 00:07:13,360 --> 00:07:17,120 fast detection is critical for the plane's safety. 133 00:07:17,120 --> 00:07:21,280 Unfortunately, crime groups overseas, 134 00:07:21,280 --> 00:07:23,440 they use a number of different methodologies 135 00:07:23,440 --> 00:07:27,400 to import narcotics and other prohibited goods into the country, 136 00:07:27,400 --> 00:07:29,760 and from evidence overseas 137 00:07:29,760 --> 00:07:33,640 that the crime groups are using the aircraft themselves. 138 00:07:33,640 --> 00:07:34,840 Yeah, this was fine, 139 00:07:34,840 --> 00:07:38,160 so we're just going to go down and hit the next flight now. 140 00:07:42,800 --> 00:07:46,160 Another plane has just landed from Singapore. 141 00:07:47,480 --> 00:07:51,640 So, yeah, we'll focus on the rear galley, the kitchen area. 142 00:07:51,640 --> 00:07:54,640 We'll also focus on the toilets as well. Let's go. 143 00:07:54,640 --> 00:07:57,400 And the team will be checking the aircraft 144 00:07:57,400 --> 00:07:59,920 for smuggled goods entering Australia. 145 00:07:59,920 --> 00:08:03,000 We'll focus here and then we'll go into the galley. 146 00:08:03,000 --> 00:08:06,800 Yeah, so we're just looking over any compartments as such that can open, 147 00:08:06,800 --> 00:08:10,560 that's easily accessible for people to be able to leave stuff behind. 148 00:08:10,560 --> 00:08:13,320 The toilets are an area of the aircraft 149 00:08:13,320 --> 00:08:17,080 that can be accessed by passengers or by crew. 150 00:08:17,080 --> 00:08:19,240 We quickly examine the toilets 151 00:08:19,240 --> 00:08:21,240 just to make sure that nothing's been left behind 152 00:08:21,240 --> 00:08:25,680 for potential catering staff or cleaners to extract. 153 00:08:27,600 --> 00:08:32,680 This is the galley area, where the crew prepare all the meals. 154 00:08:32,680 --> 00:08:38,920 So part of our search will be to assess each compartment. 155 00:08:38,920 --> 00:08:41,680 So, yeah, we'll just make our way along. 156 00:08:42,760 --> 00:08:45,520 Jade and Ellen search the sleeping quarters 157 00:08:45,520 --> 00:08:48,880 where illegal items can easily be hidden. 158 00:08:48,880 --> 00:08:51,440 So this is the crew rest area. 159 00:08:51,440 --> 00:08:54,440 So it's above the passengers sitting below, 160 00:08:54,440 --> 00:08:57,320 and it's where crew come to basically rest 161 00:08:57,320 --> 00:08:58,920 over long-haul flights. 162 00:08:58,920 --> 00:09:02,040 So we just have a quick look through, turn over some mattresses, 163 00:09:02,040 --> 00:09:04,720 look in some pouches to see if we can find anything 164 00:09:04,720 --> 00:09:07,320 the crew might have left behind for other people to get. 165 00:09:07,320 --> 00:09:09,640 So it's always a good spot for us to look. 166 00:09:11,600 --> 00:09:14,240 After completing a thorough check of the aircraft... 167 00:09:14,240 --> 00:09:16,840 Yeah, we're just going to disembark now. 168 00:09:16,840 --> 00:09:19,040 ..for their next assignment... 169 00:09:20,560 --> 00:09:24,960 ..the team will be assisted by the Australian Border Force Dog Unit. 170 00:09:24,960 --> 00:09:28,800 Yeah, we'll see what happens with this next flight. 171 00:09:28,800 --> 00:09:31,320 Trained to sniff out suspicious goods, 172 00:09:31,320 --> 00:09:35,360 the dogs are doing their detective work on a flight from LA. 173 00:09:35,360 --> 00:09:40,320 Basically anything from the United States we classify as high risk. 174 00:09:40,320 --> 00:09:43,320 Obviously its connections with South America as well. 175 00:09:43,320 --> 00:09:48,640 With Colombia alone producing over $105 billion worth of cocaine 176 00:09:48,640 --> 00:09:50,200 in 2024, 177 00:09:50,200 --> 00:09:54,400 South American-grown narcotics are sold to the US, 178 00:09:54,400 --> 00:09:57,480 which can then enter the Australian market. 179 00:09:57,480 --> 00:10:00,680 Yeah, so the dogs are running over all the arriving bags. 180 00:10:00,680 --> 00:10:04,480 If the dogs pay particular attention to a bag, 181 00:10:04,480 --> 00:10:07,760 the Border Force team needs to act swiftly. 182 00:10:11,640 --> 00:10:12,760 Good girl. 183 00:10:12,760 --> 00:10:16,880 As one dog already reacts to a piece of luggage... 184 00:10:16,880 --> 00:10:19,640 I think we may have hit something. 185 00:10:19,640 --> 00:10:23,640 ..has criminal activity just been sniffed out? 186 00:10:34,760 --> 00:10:39,600 The Border Force canine detectives have reacted to luggage from LA. 187 00:10:40,640 --> 00:10:43,520 The dog just had a bit of a longer reaction. 188 00:10:43,520 --> 00:10:45,680 We have a pretty good relationship with the dog unit. 189 00:10:45,680 --> 00:10:49,120 We can tell if it has a bit more of a reaction than most, so... 190 00:10:52,400 --> 00:10:53,480 Oh. 191 00:10:54,720 --> 00:10:56,640 That was pretty much a sit. 192 00:10:57,880 --> 00:11:01,200 The ABF needs to respond swiftly, 193 00:11:01,200 --> 00:11:05,080 thoroughly inspecting each bag the dogs sniff out. 194 00:11:06,480 --> 00:11:09,080 Yeah, so there was about 180 passengers 195 00:11:09,080 --> 00:11:10,920 on the flight this morning. 196 00:11:10,920 --> 00:11:13,440 Yeah, I'll see if we can just pop this out. 197 00:11:13,440 --> 00:11:15,720 So about 200 bags went on the belt. 198 00:11:19,880 --> 00:11:21,440 All good? 199 00:11:21,440 --> 00:11:23,440 You reckon that's done? 200 00:11:23,440 --> 00:11:24,920 Are you happy with that level of search 201 00:11:24,920 --> 00:11:26,360 or do you want it in the haul? 202 00:11:26,360 --> 00:11:27,480 I think that... 203 00:11:35,200 --> 00:11:36,840 That's it. 204 00:11:36,840 --> 00:11:38,640 All done. 205 00:11:38,640 --> 00:11:42,840 Since no evidence of criminal activity has been discovered... 206 00:11:47,080 --> 00:11:50,400 ..the luggage will head out to the baggage claim 207 00:11:50,400 --> 00:11:53,440 and Dan's team can rest easy, 208 00:11:53,440 --> 00:11:57,880 knowing the airside has been protected for another day. 209 00:11:57,880 --> 00:11:59,400 Yeah, today was a good day. 210 00:11:59,400 --> 00:12:01,800 Every day that we don't have a significant detection 211 00:12:01,800 --> 00:12:04,320 doesn't mean that we didn't do our job properly. 212 00:12:04,320 --> 00:12:08,680 The majority of the people that operate in this space 213 00:12:08,680 --> 00:12:11,040 are legitimate, hard-working people, 214 00:12:11,040 --> 00:12:15,240 and if we don't have something tangible at the end of the day, 215 00:12:15,240 --> 00:12:17,480 it is a good news story. 216 00:12:24,600 --> 00:12:27,960 (MAN SPEAKS INDISTINCTLY OVER RADIO) 217 00:12:27,960 --> 00:12:31,360 Qantas 171, taxi uniform Victor, hold short of Foxtrot. 218 00:12:32,520 --> 00:12:36,000 Adjacent to Melbourne Airport is IRT, 219 00:12:36,000 --> 00:12:38,880 a leader in international horse transport. 220 00:12:40,320 --> 00:12:45,480 Today, they're welcoming a prized passenger travelling back to Japan, 221 00:12:45,480 --> 00:12:47,840 star horse Warp Speed. 222 00:12:50,360 --> 00:12:53,160 The horse travelling today is in a box on its own, 223 00:12:53,160 --> 00:12:54,360 so there'll be no other horses in. 224 00:12:54,360 --> 00:12:57,080 It's raced in the Melbourne Cup and now it's returning back to Japan 225 00:12:57,080 --> 00:12:59,160 after finishing second in the Melbourne Cup, 226 00:12:59,160 --> 00:13:01,080 so it's getting the whole box to itself, 227 00:13:01,080 --> 00:13:02,960 which is first class on the way home. 228 00:13:02,960 --> 00:13:06,400 Crossing the finish line second in its first attempt at the 229 00:13:06,400 --> 00:13:08,600 annual Melbourne Cup race, 230 00:13:08,600 --> 00:13:13,720 Warp Speed's impressive performance deserves nothing but the best. 231 00:13:13,720 --> 00:13:16,400 This is a three-horse configuration. 232 00:13:16,400 --> 00:13:19,840 This partition would move to the middle here to be a two-horse, 233 00:13:19,840 --> 00:13:21,840 or this partition's completely come out of the way 234 00:13:21,840 --> 00:13:23,920 and you open the whole box up. 235 00:13:23,920 --> 00:13:27,320 So it's almost like three's economy class, two's business class, 236 00:13:27,320 --> 00:13:29,400 and a whole box to yourself is first class. 237 00:13:31,000 --> 00:13:34,920 Economy travel doesn't quite cut it for Warp Speed, 238 00:13:34,920 --> 00:13:40,080 who's earned well over $2.5 million in his career so far. 239 00:13:40,080 --> 00:13:42,800 The main thing is you just want them to be safe through the whole trip. 240 00:13:42,800 --> 00:13:43,880 Truck's here. 241 00:13:43,880 --> 00:13:45,040 So before they leave, 242 00:13:45,040 --> 00:13:47,760 the biggest issue is making sure the blood testing is accurate, 243 00:13:47,760 --> 00:13:49,840 making sure the vaccinations are done correctly 244 00:13:49,840 --> 00:13:51,480 so they actually qualify to travel. 245 00:13:51,480 --> 00:13:52,880 And then once they do travel, 246 00:13:52,880 --> 00:13:54,960 it's just trying to keep them calm during the flight. 247 00:13:54,960 --> 00:13:56,160 That's where the pressure is. 248 00:13:58,280 --> 00:14:01,280 Warp Speed has arrived for his flight, 249 00:14:01,280 --> 00:14:03,920 which is scheduled to leave in the next hour. 250 00:14:05,640 --> 00:14:08,360 It's imperative he's processed quickly 251 00:14:08,360 --> 00:14:11,080 to increase his comfort and safety. 252 00:14:12,120 --> 00:14:16,200 Tatsuhiro Hirose, or Hiro as we call him, he's a Japanese representative, 253 00:14:16,200 --> 00:14:18,920 so he does all the horses in and out of Japan for us. 254 00:14:20,520 --> 00:14:22,600 He'll just make sure everything goes alright 255 00:14:22,600 --> 00:14:24,320 until the aircraft now. 256 00:14:25,960 --> 00:14:28,720 Even with his VIP status, 257 00:14:28,720 --> 00:14:31,520 Warp Speed, like any other passenger, 258 00:14:31,520 --> 00:14:33,200 needs the right papers. 259 00:14:35,120 --> 00:14:40,960 In here, of course, is the horse's passport. 260 00:14:40,960 --> 00:14:43,280 And because it's going through Hong Kong on the way, 261 00:14:43,280 --> 00:14:45,280 we have to have a separate set of paperwork, 262 00:14:45,280 --> 00:14:47,720 which is the transit certification. 263 00:14:47,720 --> 00:14:52,600 With his paperwork in order, Warp Speed is ready to load. 264 00:14:54,040 --> 00:14:56,160 When the Japanese horses do travel, 265 00:14:56,160 --> 00:14:58,280 they have a bit more protection than most others. 266 00:14:58,280 --> 00:15:02,240 So, for example, the headwear, he's got wraps around his legs... 267 00:15:03,200 --> 00:15:05,080 ..tape on his shoes at the bottom there, 268 00:15:05,080 --> 00:15:06,560 and then they're just fixing up the tail wrap 269 00:15:06,560 --> 00:15:09,440 just because it slipped down a bit during the truck ride here. 270 00:15:09,440 --> 00:15:13,040 So it's just if he sits back in flight, he doesn't rub his tail. 271 00:15:14,240 --> 00:15:16,160 With such an expensive animal, 272 00:15:16,160 --> 00:15:22,000 the stakes are high to ensure Warp Speed isn't startled or harmed. 273 00:15:23,160 --> 00:15:28,720 All movement must be slow and quiet to keep Warp Speed calm. 274 00:15:28,720 --> 00:15:31,680 He's just a little nervous. It's a new environment, enclosed area. 275 00:15:39,480 --> 00:15:41,760 And even when they shut the back up behind here, 276 00:15:41,760 --> 00:15:43,800 just try and do it all as calmly as possible 277 00:15:43,800 --> 00:15:45,760 just so that they don't get a fright, 278 00:15:45,760 --> 00:15:47,600 they don't get a bit of a shock. 279 00:15:47,600 --> 00:15:48,920 (SNORTS) 280 00:15:48,920 --> 00:15:50,320 MAN: Good boy. 281 00:15:50,320 --> 00:15:52,120 Good boy. (SPEAKS INDISTINCTLY) 282 00:15:53,240 --> 00:15:55,760 Warp Speed is now ready to board, 283 00:15:55,760 --> 00:15:59,880 but this comes with its own dangers. 284 00:15:59,880 --> 00:16:02,680 So they're ready to take us, 285 00:16:02,680 --> 00:16:05,280 so we're heading to the aircraft now. 286 00:16:07,960 --> 00:16:10,640 With not long until take-off, 287 00:16:10,640 --> 00:16:12,440 great care must be taken 288 00:16:12,440 --> 00:16:15,680 for the safest possible loading of the passenger. 289 00:16:16,960 --> 00:16:20,400 We're just loading the air stable onto the aircraft. 290 00:16:21,600 --> 00:16:24,280 Let us know when you're ready. OK. 291 00:16:25,720 --> 00:16:30,560 It's a delicate operation, done as smoothly as possible. 292 00:16:41,760 --> 00:16:45,680 He's very calm, and yeah, it's like just being at home, 293 00:16:45,680 --> 00:16:47,400 so that's what we want. 294 00:16:47,400 --> 00:16:48,720 It's good. 295 00:16:48,720 --> 00:16:49,880 (MEN SPEAK JAPANESE) 296 00:16:49,880 --> 00:16:51,360 Until they actually get home 297 00:16:51,360 --> 00:16:53,160 and land in Japan, 298 00:16:53,160 --> 00:16:54,920 our job hasn't finished, 299 00:16:54,920 --> 00:16:57,880 but at least they're on the plane, 300 00:16:57,880 --> 00:17:00,320 nice and settled and ready to go. 301 00:17:00,320 --> 00:17:02,040 And, yeah, so far, so good. 302 00:17:03,800 --> 00:17:06,920 The flight is being cleared for take-off, 303 00:17:06,920 --> 00:17:12,920 and Warp Speed begins his long journey to Tokyo via Hong Kong. 304 00:17:14,520 --> 00:17:16,720 Good to see them going home safely. 305 00:17:16,720 --> 00:17:20,000 And it's first class all the way. 306 00:17:36,080 --> 00:17:37,760 At Melbourne Airport, 307 00:17:37,760 --> 00:17:40,880 Head of Traveller Experience Wendi 308 00:17:40,880 --> 00:17:44,600 is dedicated to making everyone's journey memorable. 309 00:17:44,600 --> 00:17:48,160 I've been here seven years, and I absolutely love it. 310 00:17:48,160 --> 00:17:52,280 I'm the person that champions the traveller in everything they do. 311 00:17:52,280 --> 00:17:55,080 Every person that comes through has a story. 312 00:17:55,080 --> 00:17:56,080 (SQUEALS) 313 00:17:56,760 --> 00:17:58,440 So, for us as an airport, 314 00:17:58,440 --> 00:18:01,440 it's ensuring all our 18,000 staff 315 00:18:01,440 --> 00:18:05,120 can adapt and can step into those people's journeys... 316 00:18:05,120 --> 00:18:06,720 Yeah, that's OK, I'll check you in. 317 00:18:06,720 --> 00:18:11,280 ..and to act appropriately as to what their story is that day. 318 00:18:15,720 --> 00:18:19,800 With over 20% of Australians living with a disability, 319 00:18:19,800 --> 00:18:24,880 today Wendi is preparing to step into the stories of two special passengers 320 00:18:24,880 --> 00:18:28,320 travelling to Sydney for business. 321 00:18:28,320 --> 00:18:30,880 Today is a really special day. 322 00:18:30,880 --> 00:18:35,280 We have two of our very frequent flyers travelling with us, 323 00:18:35,280 --> 00:18:38,600 Nina and her dog Nixon. 324 00:18:38,600 --> 00:18:43,320 Nina has a vision impairment and Nixon is her assistance dog. 325 00:18:43,320 --> 00:18:48,200 Today Nixon so sadly is retiring, so it's the final trip together. 326 00:18:49,160 --> 00:18:52,440 Good morning. 327 00:18:52,440 --> 00:18:56,400 Well, this is a very big day for you and for Nixon. 328 00:18:56,400 --> 00:18:59,120 Yeah, mixed feelings day. 329 00:18:59,120 --> 00:19:03,920 Nixon's last flight, so yeah, it's sad. 330 00:19:03,920 --> 00:19:06,520 Nixon is a well-travelled dog. 331 00:19:06,520 --> 00:19:10,240 I'm excited that he gets to put his feet up 332 00:19:10,240 --> 00:19:13,280 after six years of loyal service, 333 00:19:13,280 --> 00:19:19,040 but very sad that he won't be by my side every day and... 334 00:19:19,040 --> 00:19:20,840 Yeah, it's sad. It's sad. 335 00:19:20,840 --> 00:19:24,400 He's very much more than just a guide dog. 336 00:19:24,400 --> 00:19:25,520 I love him. 337 00:19:25,520 --> 00:19:27,920 He's my best friend. 338 00:19:27,920 --> 00:19:29,520 So how's Nixon? 339 00:19:29,520 --> 00:19:30,520 Is he ready to fly? 340 00:19:30,520 --> 00:19:34,680 Yeah, he needs to go to the toilet, so yeah, let's go to the... 341 00:19:34,680 --> 00:19:36,280 Let's go. OK, perfect. 342 00:19:36,280 --> 00:19:37,960 ..animal relief area. 343 00:19:39,360 --> 00:19:43,320 Wendi and her team worked with Nina to develop Melbourne Airport's 344 00:19:43,320 --> 00:19:46,160 first Assistance Animal Relief Centre. 345 00:19:47,200 --> 00:19:50,440 I love the fact that you helped design it. 346 00:19:50,440 --> 00:19:53,280 I know, very special. 347 00:19:53,280 --> 00:19:55,600 We got to know Nina and Nixon 348 00:19:55,600 --> 00:19:58,200 in the development of the actual facility, 349 00:19:58,200 --> 00:20:01,360 so they were with us the whole way through development. 350 00:20:01,360 --> 00:20:03,760 So really just mapping out 351 00:20:03,760 --> 00:20:07,640 what needed to be in there and what needed not to be in there. 352 00:20:07,640 --> 00:20:09,960 Good boy. 353 00:20:09,960 --> 00:20:11,720 OK, good boy. 354 00:20:11,720 --> 00:20:16,440 This specially designed doggy dunny features a lifelike patch of grass... 355 00:20:16,440 --> 00:20:19,400 OK, quick quicks, quick quicks. 356 00:20:19,400 --> 00:20:23,160 ..and every canine's favourite urinal, a rock. 357 00:20:25,000 --> 00:20:26,640 Good boy, darling. 358 00:20:28,320 --> 00:20:31,920 And there you go, that's his business done 359 00:20:31,920 --> 00:20:34,840 and we can board the flight with ease. 360 00:20:34,840 --> 00:20:37,200 Relieved and relaxed... Out you go. 361 00:20:37,200 --> 00:20:41,560 ..loyal Nixon is ready to make his final return flight with Nina 362 00:20:41,560 --> 00:20:44,680 and her support worker, Mel. 363 00:20:44,680 --> 00:20:49,040 There's been so many journeys that we've done together, um... 364 00:20:49,040 --> 00:20:52,200 ..whether it's overseas or meetings, 365 00:20:52,200 --> 00:20:54,760 going to the hospital, 366 00:20:54,760 --> 00:20:57,520 you know, always he's been by my side. 367 00:20:58,640 --> 00:21:01,080 I am so thankful for that. 368 00:21:02,080 --> 00:21:07,160 I am going to tie him to the seat. 369 00:21:07,160 --> 00:21:08,920 Ladies and gentlemen, Captain speaking. 370 00:21:08,920 --> 00:21:12,760 A very good morning to you all on board your flight JQ508 371 00:21:12,760 --> 00:21:14,520 to Sydney today. 372 00:21:15,640 --> 00:21:18,080 We'll be underway shortly, but before we do get going, 373 00:21:18,080 --> 00:21:20,160 I do have a very special announcement to make 374 00:21:20,160 --> 00:21:24,680 for a special passenger travelling with us today, guide dog Nixon. 375 00:21:24,680 --> 00:21:27,760 After seven years of service to Nina, 376 00:21:27,760 --> 00:21:31,040 this is Nixon's last trip before his retirement. 377 00:21:31,040 --> 00:21:32,560 Once again, welcome on board. 378 00:21:39,600 --> 00:21:41,840 I'm crying in here. 379 00:21:41,840 --> 00:21:44,640 He just wants to go down for a sleep. 380 00:21:44,640 --> 00:21:46,640 Are you crying too? No, I'm trying not to. 381 00:21:48,160 --> 00:21:51,040 Mel is my support worker. 382 00:21:51,040 --> 00:21:55,640 Has been with me for six years... 383 00:21:56,680 --> 00:22:00,440 ..and Nixon means as much to Mel as me. 384 00:22:01,680 --> 00:22:03,440 He's beautiful. He's a beautiful dog. 385 00:22:03,440 --> 00:22:05,040 Yeah. Always been... 386 00:22:06,320 --> 00:22:08,160 ..incredibly good. 387 00:22:08,160 --> 00:22:09,440 Yeah. 388 00:22:09,440 --> 00:22:11,880 On behalf of Jetstar crew, 389 00:22:11,880 --> 00:22:14,080 we'd like to wish you a happy retirement, Nixon, 390 00:22:14,080 --> 00:22:16,960 with plenty of walks and treats in your future. 391 00:22:16,960 --> 00:22:19,160 (LAUGHS) Thank you. 392 00:22:30,360 --> 00:22:34,800 With a repatriation flight from Lebanon arriving this afternoon... 393 00:22:34,800 --> 00:22:36,840 Alright, thank you. 394 00:22:36,840 --> 00:22:39,800 It's scheduled now to arrive at 16:30 or just before. 395 00:22:39,800 --> 00:22:44,640 ..emergency planning manager Riki is briefing security, 396 00:22:44,640 --> 00:22:47,600 airport and humanitarian officials. 397 00:22:47,600 --> 00:22:48,960 So, 241 passengers. 398 00:22:48,960 --> 00:22:52,520 There is a fairly sort of sizeable amount of elderly on that flight. 399 00:22:52,520 --> 00:22:54,160 There is other people on there 400 00:22:54,160 --> 00:22:56,720 that we believe to have lower than good health. 401 00:23:01,080 --> 00:23:05,520 While Ritesh, who usually works in the integrated operations centre... 402 00:23:05,520 --> 00:23:10,160 I've told them to move the carousels from five to two and three. 403 00:23:10,160 --> 00:23:14,360 ..is today moonlighting as a terminal coordinator. 404 00:23:14,360 --> 00:23:16,920 I've been in aviation for the last 25 years, 405 00:23:16,920 --> 00:23:19,080 so you can call me an old person, 406 00:23:19,080 --> 00:23:21,240 but, nah, I'm pretty young at heart. 407 00:23:23,800 --> 00:23:27,240 It is great to get out of the office sometimes as well, 408 00:23:27,240 --> 00:23:31,040 because when I'm in the office, it's hardly, like, probably, 409 00:23:31,040 --> 00:23:33,360 I could say, like, 1,000 or 2,000 steps, 410 00:23:33,360 --> 00:23:36,360 but when I'm on the floor, and if it's a busy day, 411 00:23:36,360 --> 00:23:37,720 we've, like... 412 00:23:37,720 --> 00:23:41,960 ..at times, we've hit, like, over 15,000 to 16,000 steps. 413 00:23:44,560 --> 00:23:46,360 (PHONE RINGS) 414 00:23:46,360 --> 00:23:48,560 Airport Emergencies. Laura. 415 00:23:48,560 --> 00:23:51,280 He's having difficulty breathing? 416 00:23:51,280 --> 00:23:54,920 An emergency services call-out from the IOC 417 00:23:54,920 --> 00:23:59,640 means Ritesh's step-counter is about to get a proper workout. 418 00:23:59,640 --> 00:24:01,800 Melbourne Airport. Ritesh. 419 00:24:01,800 --> 00:24:03,640 Hey, Ritesh? 420 00:24:03,640 --> 00:24:04,680 Go ahead. 421 00:24:04,680 --> 00:24:08,080 There's a medical coming in on a Jetstar flight from Cairns. 422 00:24:08,080 --> 00:24:11,240 A 12-year-old male, difficulty breathing. 423 00:24:11,240 --> 00:24:12,520 Is he on oxygen? 424 00:24:12,520 --> 00:24:13,680 Unsure. 425 00:24:13,680 --> 00:24:15,520 That was all the information I had. 426 00:24:15,520 --> 00:24:17,280 I'm heading down over there. 427 00:24:19,280 --> 00:24:23,000 The condition of the passenger is unknown to Ritesh... 428 00:24:23,000 --> 00:24:25,960 It can be from a normal medical, 429 00:24:25,960 --> 00:24:28,520 or it can turn into a serious incident. 430 00:24:28,520 --> 00:24:30,840 ..and he's heading to the gate, 431 00:24:30,840 --> 00:24:33,280 where the flight is due to land in 20 minutes. 432 00:24:36,400 --> 00:24:39,280 So the main worry is he might have stopped breathing. 433 00:24:40,920 --> 00:24:43,640 Ready to assist out on the tarmac 434 00:24:43,640 --> 00:24:47,320 are the airside services' firefighters. 435 00:24:47,320 --> 00:24:51,400 We've given them an update so that they can do their process. 436 00:24:51,400 --> 00:24:53,800 Once the flight lands over here, they'll get on board. 437 00:24:53,800 --> 00:24:55,640 They'll assess the passenger. 438 00:24:55,640 --> 00:24:58,040 If the passenger can be offloaded, 439 00:24:58,040 --> 00:25:00,800 can be disembarked and got into the gate lounge, 440 00:25:00,800 --> 00:25:02,160 that's perfect for us. 441 00:25:09,720 --> 00:25:11,320 Oxygen's being used? Yeah. 442 00:25:13,240 --> 00:25:16,320 Apparently, oxygen is being used on board. 443 00:25:16,320 --> 00:25:21,360 So I believe this turns into a serious incident. 444 00:25:33,920 --> 00:25:36,040 (LINE RINGS) 445 00:25:36,040 --> 00:25:37,760 (PHONE RINGS) 446 00:25:37,760 --> 00:25:39,440 Coordination. Laura. 447 00:25:39,440 --> 00:25:40,440 Laura, Ritesh. 448 00:25:40,440 --> 00:25:41,560 Hey, Ritesh. 449 00:25:41,560 --> 00:25:43,720 Just an update from Jetstar. 450 00:25:43,720 --> 00:25:46,800 Apparently, oxygen is being used on board. 451 00:25:48,400 --> 00:25:51,080 He's coming in from Narita. 452 00:25:51,080 --> 00:25:54,200 So basically, Cairns was just a transit point for him, though. 453 00:25:54,200 --> 00:25:56,000 Alright, he's on oxygen. 454 00:25:57,240 --> 00:26:02,600 Terminal coordinator Ritesh is on standby for a flight to arrive. 455 00:26:02,600 --> 00:26:07,400 On board is a 12-year-old boy who is struggling to breathe. 456 00:26:07,400 --> 00:26:08,880 So the flight's landed now. 457 00:26:22,200 --> 00:26:25,400 As the first responders help the boy, 458 00:26:25,400 --> 00:26:28,760 Ritesh is hoping for the best. 459 00:26:28,760 --> 00:26:31,200 Fingers crossed, he should be alright. 460 00:26:31,200 --> 00:26:33,560 He should be able to disembark normally. 461 00:26:47,520 --> 00:26:48,560 All good? 462 00:26:57,400 --> 00:27:01,560 So as you can see, the person has disembarked from the aircraft. 463 00:27:01,560 --> 00:27:03,880 Obviously, he looks in a better condition. 464 00:27:05,040 --> 00:27:07,920 They will assess it further into the gate lounge. 465 00:27:12,080 --> 00:27:16,040 After some initial care by the firefighters... 466 00:27:16,040 --> 00:27:17,440 He looks fine, though. 467 00:27:18,760 --> 00:27:23,280 ..Ambulance Victoria has arrived to assess the boy. 468 00:27:23,280 --> 00:27:26,960 He's in good hands with the emergency services. 469 00:27:26,960 --> 00:27:29,920 And let's see how it turns out. 470 00:27:29,920 --> 00:27:31,080 Just over here. 471 00:27:31,080 --> 00:27:34,120 Hopefully, fingers crossed, it should be a good turnout for us. 472 00:27:34,120 --> 00:27:35,480 All good? 473 00:27:36,600 --> 00:27:39,400 Fortunately, the boy was suffering from nothing more 474 00:27:39,400 --> 00:27:41,760 than a case of flight anxiety 475 00:27:41,760 --> 00:27:44,040 and is now free to head home. 476 00:27:44,040 --> 00:27:45,440 Did you enjoy your flight? 477 00:27:45,440 --> 00:27:46,840 Not really. 478 00:27:46,840 --> 00:27:49,200 Scared the crap out of me. 479 00:27:49,200 --> 00:27:53,720 And the airline's flight schedule remains on track. 480 00:27:53,720 --> 00:27:57,520 Again, great outcome and back to another job now. 481 00:28:03,840 --> 00:28:07,600 If any of the 700 aircraft that land and take off 482 00:28:07,600 --> 00:28:10,680 at Melbourne Airport get into trouble, 483 00:28:10,680 --> 00:28:14,240 on hand to respond is the primary firefighting crew. 484 00:28:14,240 --> 00:28:16,160 And we're ready when you're ready to go. 485 00:28:18,800 --> 00:28:21,600 But for any other airport emergency, 486 00:28:21,600 --> 00:28:26,440 the team at the satellite fire station are on standby. 487 00:28:27,560 --> 00:28:29,120 What have you got, Damo? 488 00:28:29,120 --> 00:28:32,760 Mate, I'm going to make a nice, healthy chicken wrap. 489 00:28:32,760 --> 00:28:33,840 That's good. 490 00:28:33,840 --> 00:28:36,240 Here at the airport, we're the first responders to all emergencies 491 00:28:36,240 --> 00:28:39,040 of a fire nature, medical, 492 00:28:39,040 --> 00:28:40,880 motor vehicle accidents, 493 00:28:40,880 --> 00:28:43,000 hazardous materials, 494 00:28:43,000 --> 00:28:46,240 you name it, we're here, ready to respond. 495 00:28:46,240 --> 00:28:50,600 One thing to note is that at any point in time we can get responded, 496 00:28:50,600 --> 00:28:52,000 you've got to drop it. OK. 497 00:28:52,000 --> 00:28:54,680 That beautiful chicken wrap over there might go to waste. 498 00:28:54,680 --> 00:28:56,800 This stays nice and fresh in the can. 499 00:28:56,800 --> 00:28:59,080 (LAUGHS) 500 00:29:00,440 --> 00:29:03,160 I've been working with Damien for a little over 13 years now 501 00:29:03,160 --> 00:29:05,560 and he's been in the job for close to 30 years. 502 00:29:05,560 --> 00:29:07,840 Myself, I've been here for 15. 503 00:29:07,840 --> 00:29:09,880 So we've worked together for quite a long time together. 504 00:29:09,880 --> 00:29:12,960 We know each other well and I think we do a good job together. 505 00:29:12,960 --> 00:29:16,040 It's Damien's birthday next week, turning... 506 00:29:16,040 --> 00:29:17,240 ..shh, 50. 507 00:29:18,440 --> 00:29:21,120 So the pressure's on to cook him a nice meal next week. 508 00:29:21,120 --> 00:29:24,200 We get to know each other well, we have great camaraderie. 509 00:29:24,200 --> 00:29:26,800 We share a lot, we support each other 510 00:29:26,800 --> 00:29:28,880 and obviously we respond together as well, 511 00:29:28,880 --> 00:29:31,520 and so it's really important that we have each other's backs. 512 00:29:31,520 --> 00:29:35,040 As the first responders to land-side emergencies, 513 00:29:35,040 --> 00:29:38,840 it's critical the firefighters maintain their equipment daily. 514 00:29:38,840 --> 00:29:41,640 Hey, guys. Alright, let's get into it. 515 00:29:46,040 --> 00:29:47,680 So, at the moment, 516 00:29:47,680 --> 00:29:51,160 Keith's going through, checking our breathing apparatus sets. 517 00:29:51,160 --> 00:29:53,160 So this is an important bit of equipment, 518 00:29:53,160 --> 00:29:55,400 especially if we need to go into any hot zones. 519 00:29:55,400 --> 00:29:57,800 We need to be able to breathe some clean air, 520 00:29:57,800 --> 00:29:59,400 look after our own safety. 521 00:29:59,400 --> 00:30:03,040 Simon over here is going through our equipment on our adapters 522 00:30:03,040 --> 00:30:06,560 and checking our hoses, making sure that everything's serviceable. 523 00:30:06,560 --> 00:30:08,840 Paul's inside the cabin of the truck now, 524 00:30:08,840 --> 00:30:11,480 he's checking all the lights are working, 525 00:30:11,480 --> 00:30:14,800 checking all the internal systems, the sirens and so forth. 526 00:30:14,800 --> 00:30:19,360 While all equipment must be in excellent working order, 527 00:30:19,360 --> 00:30:24,680 the firefighters must also be prepared for a call-out at any time. 528 00:30:24,680 --> 00:30:27,040 We get over 1,600 calls a year, 529 00:30:27,040 --> 00:30:30,040 so that averages about four or five calls a day. 530 00:30:30,040 --> 00:30:33,240 But sometimes you could work a whole shift and not turn the wheel. 531 00:30:33,240 --> 00:30:35,560 Other times you could be out and about the whole time. 532 00:30:35,560 --> 00:30:36,680 It's just one of those things 533 00:30:36,680 --> 00:30:38,520 where you never know what you're going to get. 534 00:30:38,520 --> 00:30:40,320 (ALARM WAILS) 535 00:30:40,320 --> 00:30:44,960 In Terminal 4, a fire alarm has been triggered in the car park. 536 00:30:47,880 --> 00:30:50,160 MAN: FCC, who's responding? 537 00:30:50,160 --> 00:30:55,440 FCC, 10 to 6, responding to AFA at MLS car park. 538 00:30:59,320 --> 00:31:02,680 Trained to respond to incidents within six minutes... 539 00:31:02,680 --> 00:31:04,320 Red light coming up. 540 00:31:06,160 --> 00:31:08,240 ..every second counts. 541 00:31:08,240 --> 00:31:10,320 Let's hope they all stop for us. 542 00:31:10,320 --> 00:31:11,920 Beautiful. Nice and easy. 543 00:31:12,880 --> 00:31:14,160 There you go. 544 00:31:16,560 --> 00:31:18,040 (SIREN BLARES) 545 00:31:25,760 --> 00:31:28,120 Melbourne Airport's firefighting crew 546 00:31:28,120 --> 00:31:31,920 have raced to the scene of a fire alarm at Terminal 4. 547 00:31:31,920 --> 00:31:34,840 FCC is 10 to 6, we're on scene at the MLS car park. 548 00:31:36,840 --> 00:31:40,080 It's a fire alarm, so we'll go and investigate at the panel. 549 00:31:44,200 --> 00:31:46,000 Smoke detector, ground floor. 550 00:31:46,000 --> 00:31:48,200 Call one, east toilets. 551 00:31:48,200 --> 00:31:50,040 MAN: (ON RADIO) Go ahead, Portable 6. 552 00:31:50,040 --> 00:31:51,840 Yeah, we've got one alarm that's activated. 553 00:31:51,840 --> 00:31:55,000 Ground floor, call one east in the toilet block. 554 00:31:56,200 --> 00:31:59,640 The smoke alarm is in a car park bathroom. 555 00:31:59,640 --> 00:32:03,160 As passengers and staff evacuate the building, 556 00:32:03,160 --> 00:32:06,960 the crew needs to locate the source of the smoke as fast as possible. 557 00:32:08,320 --> 00:32:11,320 Any big noise like that's going to get your adrenaline going. 558 00:32:11,320 --> 00:32:14,040 But you sort of have to put those feelings aside 559 00:32:14,040 --> 00:32:16,160 and just focus on the task at hand. 560 00:32:17,120 --> 00:32:21,440 Every passing minute causes disruption to the terminal. 561 00:32:22,560 --> 00:32:26,920 It's in the toilets here, so sometimes clingers or some smokers, 562 00:32:26,920 --> 00:32:28,040 but we'll check it out. 563 00:32:29,920 --> 00:32:31,200 Nothing in here? 564 00:32:32,200 --> 00:32:34,000 Nah, it's not gone off here. 565 00:32:34,000 --> 00:32:35,360 Check this one. 566 00:32:35,360 --> 00:32:37,480 Fire service coming in! Fire service coming in! 567 00:32:39,280 --> 00:32:40,360 Not this one. 568 00:32:40,360 --> 00:32:42,960 (FIRE ALARM BLARES) 569 00:32:42,960 --> 00:32:44,040 Oh, disabled. 570 00:32:45,360 --> 00:32:46,360 Nah. 571 00:32:46,360 --> 00:32:48,160 Fire service. 572 00:32:48,160 --> 00:32:50,720 Yeah, I've found it here. Whoa, get a whiff of that. 573 00:32:50,720 --> 00:32:52,800 Oh, yeah. Might chuck it open. 574 00:32:52,800 --> 00:32:53,840 Alright. 575 00:32:53,840 --> 00:32:55,040 Go ahead, Portable 6. 576 00:32:55,040 --> 00:32:57,520 Yeah, we've located the detector. 577 00:32:57,520 --> 00:32:58,640 A smoky that's gone off. 578 00:32:58,640 --> 00:33:01,080 Looks like someone's been smoking in the parents' room 579 00:33:01,080 --> 00:33:02,200 at the toilet block. 580 00:33:03,400 --> 00:33:06,720 It definitely smells and seems like someone's been smoking in there. 581 00:33:06,720 --> 00:33:09,040 Just keep that door open. 582 00:33:09,040 --> 00:33:11,760 Try and ventilate the smoke out of there. 583 00:33:11,760 --> 00:33:13,800 Yeah, sometimes people can be selfish, 584 00:33:13,800 --> 00:33:16,000 or maybe they're just oblivious to the fact 585 00:33:16,000 --> 00:33:19,840 that them smoking inside a toilet cubicle would set an alarm off. 586 00:33:19,840 --> 00:33:21,840 Yeah, there's a fair bit of smoke in the cubicle, 587 00:33:21,840 --> 00:33:24,160 so we're going to ventilate for a bit 588 00:33:24,160 --> 00:33:27,160 before we try to make a reset on that panel. 589 00:33:27,160 --> 00:33:29,080 Copy, Portable 6. 590 00:33:29,080 --> 00:33:30,480 Not a nice-smelling cigarette. 591 00:33:32,120 --> 00:33:35,200 Unfortunately, we get sent out to incidents like this, 592 00:33:35,200 --> 00:33:37,560 which isn't a real incident, 593 00:33:37,560 --> 00:33:40,040 but better be safe than sorry. 594 00:33:40,040 --> 00:33:42,680 We'll make sure that everything's clear before we take off. 595 00:33:42,680 --> 00:33:44,040 All clear? 596 00:33:44,040 --> 00:33:46,200 10 to 2, we'll stand down. 597 00:33:46,200 --> 00:33:48,080 Yeah, 10 to 2, stand down. 598 00:33:48,080 --> 00:33:50,560 We've got control of the scene now at this stage. 599 00:33:50,560 --> 00:33:52,040 Copy that. 600 00:33:52,040 --> 00:33:55,160 The priority now is to switch off the alarm 601 00:33:55,160 --> 00:33:58,720 so staff and passengers can return to the terminal. 602 00:34:00,040 --> 00:34:02,920 Oh, no, it's just that someone smoked in the toilet, so... 603 00:34:04,480 --> 00:34:05,680 Yeah, it looks like it has. 604 00:34:05,680 --> 00:34:07,280 WOMAN: Oh, my God. 605 00:34:08,600 --> 00:34:10,160 6 Elvis, 6 Bravo. 606 00:34:10,160 --> 00:34:13,240 Yeah, just going to go for a reset on this panel. 607 00:34:14,360 --> 00:34:15,920 Yeah, I affirm. Reset. 608 00:34:15,920 --> 00:34:17,480 We're still on site. 609 00:34:17,480 --> 00:34:20,040 It's still a little bit smoky, but see how you go. 610 00:34:20,040 --> 00:34:21,160 Roger that. 611 00:34:21,160 --> 00:34:23,080 This is the fire brigade. 612 00:34:23,080 --> 00:34:25,200 All alarms have been cleared. 613 00:34:25,200 --> 00:34:26,200 Please resume. 614 00:34:37,280 --> 00:34:42,440 At Terminal 2 Arrivals, a growing crowd of family and friends 615 00:34:42,440 --> 00:34:46,320 is waiting for today's repatriation flight from Lebanon. 616 00:34:46,320 --> 00:34:48,360 Be careful... (SPEAKS ARABIC) 617 00:34:48,360 --> 00:34:49,840 He's going to come from there. 618 00:34:50,920 --> 00:34:52,880 I'm here just for picking up my family 619 00:34:52,880 --> 00:34:54,840 coming from the war zone in Lebanon. 620 00:34:54,840 --> 00:34:58,040 My mum and dad, my brother and his wife. 621 00:34:59,000 --> 00:35:02,360 Samuel, who's been waiting more than an hour, 622 00:35:02,360 --> 00:35:06,280 hasn't seen his wife and daughter in over a year. 623 00:35:06,280 --> 00:35:08,320 I wish I could bring my whole family. 624 00:35:10,080 --> 00:35:13,000 Yeah, I have brothers, sisters there, cousins. 625 00:35:13,000 --> 00:35:15,920 My wife, she has eight sisters and brothers. 626 00:35:15,920 --> 00:35:18,080 Four by four. They're all there. 627 00:35:19,200 --> 00:35:20,400 Yeah. 628 00:35:26,120 --> 00:35:29,360 With the repatriation flight due to land soon, 629 00:35:29,360 --> 00:35:32,920 Integrated Operations Centre Coordinator Steve 630 00:35:32,920 --> 00:35:36,040 is keeping a close eye on the Gate 20 exit. 631 00:35:37,040 --> 00:35:39,000 So the repat flight at the moment 632 00:35:39,000 --> 00:35:42,680 is probably about four or five minutes from touching down. 633 00:35:42,680 --> 00:35:45,120 If on arrival, we might get a request for an ambulance, 634 00:35:45,120 --> 00:35:47,160 if there's an emergency, if someone's unwell. 635 00:35:48,240 --> 00:35:52,240 With the flight arriving from an evacuated war zone, 636 00:35:52,240 --> 00:35:56,280 Emergency Planning Manager Riki and his colleagues 637 00:35:56,280 --> 00:35:59,400 don't know what state the passengers will be in. 638 00:35:59,400 --> 00:36:01,480 Making sure everything's prepared, 639 00:36:01,480 --> 00:36:04,080 making sure we've got all the resources that we need down here. 640 00:36:05,080 --> 00:36:08,320 And then we'll support them all the way through to the Arrivals hall 641 00:36:08,320 --> 00:36:09,680 where they're either meeting family 642 00:36:09,680 --> 00:36:12,360 or they're getting connected with the support services that they need 643 00:36:12,360 --> 00:36:13,520 once they arrive. 644 00:36:14,640 --> 00:36:18,120 Managing 241 vulnerable passengers, 645 00:36:18,120 --> 00:36:22,680 Riki's intensive planning will be put to the test. 646 00:36:37,640 --> 00:36:40,280 At Terminal 2 Arrivals, 647 00:36:40,280 --> 00:36:42,200 excited family and friends 648 00:36:42,200 --> 00:36:46,960 are waiting for today's emergency repatriation flight from Lebanon. 649 00:36:48,480 --> 00:36:51,400 In the Integrated Operations Centre, 650 00:36:51,400 --> 00:36:55,080 Steve is monitoring the plane's arrival. 651 00:36:57,720 --> 00:37:00,240 They've been flying for 20-plus hours, 652 00:37:00,240 --> 00:37:01,520 so they stopped in... 653 00:37:01,520 --> 00:37:04,520 I believe they stopped in Colombo for refuel. 654 00:37:06,840 --> 00:37:11,120 We're keeping a close eye on it, and it's landing next. 655 00:37:11,120 --> 00:37:12,960 And yeah, it should be down in a minute. 656 00:37:12,960 --> 00:37:15,040 Yeah, touch-down, I think, not far away. 657 00:37:16,440 --> 00:37:18,240 Once the plane lands, 658 00:37:18,240 --> 00:37:21,520 Emergency Planning Manager Riki's priority 659 00:37:21,520 --> 00:37:25,080 is for all passengers to be assessed within two hours. 660 00:37:26,960 --> 00:37:30,440 My number one concern is how quickly we can get them off the aircraft, 661 00:37:30,440 --> 00:37:33,400 through the airport, and then on to either family and friends 662 00:37:33,400 --> 00:37:36,120 or the services that they are here to meet. 663 00:37:36,120 --> 00:37:37,640 In the event of a repatriation flight, 664 00:37:37,640 --> 00:37:39,680 there's more processes that we need to go through 665 00:37:39,680 --> 00:37:41,640 than what you normally would if you arrive here. 666 00:37:41,640 --> 00:37:43,840 So we want to get them out of here 667 00:37:43,840 --> 00:37:46,800 and on to the services and into a warm bed and a nice shower 668 00:37:46,800 --> 00:37:48,160 and everything as quickly as we can. 669 00:37:49,960 --> 00:37:52,600 This will be a good moment for all of them once they touch down. 670 00:37:58,880 --> 00:38:00,920 After a long journey... 671 00:38:02,040 --> 00:38:06,640 ..the repatriation flight has finally landed on Australian soil. 672 00:38:11,560 --> 00:38:14,640 No doubt there'll be a lot of relief. 673 00:38:14,640 --> 00:38:18,360 I'm sure there'll be a lot of happy people on board that aircraft, yeah. 674 00:38:34,360 --> 00:38:36,760 With news of the plane landing, 675 00:38:36,760 --> 00:38:40,760 the long wait at Arrivals is almost over. 676 00:38:40,760 --> 00:38:42,680 Now they're safe. 677 00:38:42,680 --> 00:38:43,880 I can't wait. 678 00:38:43,880 --> 00:38:45,200 (LAUGHS) 679 00:38:45,200 --> 00:38:46,800 Yeah. 680 00:38:46,800 --> 00:38:49,280 As the first passengers arrive, 681 00:38:49,280 --> 00:38:52,080 Riki's team will provide access to health care, 682 00:38:52,080 --> 00:38:55,120 accommodation and welfare. 683 00:39:00,400 --> 00:39:02,080 Faults. This is Lisa. 684 00:39:04,680 --> 00:39:06,520 I totally understand what you're saying, 685 00:39:06,520 --> 00:39:08,280 but they're literally coming off flight. 686 00:39:08,280 --> 00:39:09,920 They're going to be a little while. 687 00:39:09,920 --> 00:39:15,760 With 241 passengers to assess, it's a lengthy process. 688 00:39:16,760 --> 00:39:21,320 And for family and friends waiting, the time is taking its toll. 689 00:39:25,400 --> 00:39:26,920 It's taking too long. 690 00:39:28,480 --> 00:39:30,120 Too long. 691 00:39:30,120 --> 00:39:31,600 Oh, nah. 692 00:39:31,600 --> 00:39:32,680 Yeah, it's too long. 693 00:39:32,680 --> 00:39:34,480 It's been like, I think, two hours and a half. 694 00:39:41,040 --> 00:39:42,080 Yeah. 695 00:39:42,080 --> 00:39:44,360 Hope everything ends alright, yeah. 696 00:39:48,800 --> 00:39:51,920 But finally, some welcome relief. 697 00:39:51,920 --> 00:39:52,920 WOMAN: They're here! 698 00:39:55,360 --> 00:39:58,120 (CHEERING) 699 00:40:09,840 --> 00:40:16,040 And for Mohammad, he finally gets to see his family on safe ground. 700 00:40:17,600 --> 00:40:19,840 I'm very happy, and thank you, Australian Government, 701 00:40:19,840 --> 00:40:21,560 for bringing my family from the war zone. 702 00:40:21,560 --> 00:40:22,760 We're going to go home. 703 00:40:22,760 --> 00:40:25,040 We enjoy our time together and they're going to have a rest 704 00:40:25,040 --> 00:40:27,280 because they've been flying for a long time 705 00:40:27,280 --> 00:40:29,080 and they're going to have a good meal tonight. 706 00:40:32,120 --> 00:40:36,280 Samuel hasn't seen his wife and daughter for over a year. 707 00:40:36,280 --> 00:40:38,560 (SPEAKS ARABIC) 708 00:40:38,560 --> 00:40:41,960 And the wait is finally over. 709 00:40:43,160 --> 00:40:44,520 (SPEAKS ARABIC) 710 00:40:46,800 --> 00:40:47,960 (LAUGHS) 711 00:40:47,960 --> 00:40:49,720 (SPEAKS ARABIC) 712 00:41:00,440 --> 00:41:02,160 (EXHALES) My soul is back now. 713 00:41:03,480 --> 00:41:04,800 Yeah. 714 00:41:08,880 --> 00:41:11,360 (LAUGHS) 715 00:41:16,160 --> 00:41:18,200 (KISSES) Baby. 716 00:41:21,240 --> 00:41:24,880 With all 241 passengers processed, 717 00:41:24,880 --> 00:41:29,880 Emergency Planning Manager Riki's first repatriation flight 718 00:41:29,880 --> 00:41:31,960 has been a success. 719 00:41:31,960 --> 00:41:35,400 I think this is a really special example of national coordination 720 00:41:35,400 --> 00:41:37,240 to help people when they're in need. 721 00:41:37,240 --> 00:41:40,080 So it's quite humbling to be a part of it. 722 00:41:40,080 --> 00:41:43,200 I think it's important that we make sure we do everything we can 723 00:41:43,200 --> 00:41:47,000 to ensure that they've got that feeling that they're welcome here 724 00:41:47,000 --> 00:41:48,480 and they're able to come through 725 00:41:48,480 --> 00:41:50,000 and get on with their lives as best they can 726 00:41:50,000 --> 00:41:51,800 after everything they've had to deal with. 727 00:41:54,400 --> 00:41:56,400 Captions by Red Bee Media 728 00:41:57,305 --> 00:42:57,864 Watch Online Movies and Series for FREE www.osdb.link/lm