Airport 24/7

1 00:00:06,200 --> 00:00:09,000 No, I lost it. Yeah, no, that's OK. 2 00:00:09,080 --> 00:00:10,680 I can't find it anymore either. 3 00:00:11,960 --> 00:00:14,960 The kangaroo's just coming to the forward of the car park now. 4 00:00:18,240 --> 00:00:20,320 I've dealt with many of these ones before. 5 00:00:22,120 --> 00:00:23,960 Obviously, they're quite dangerous. 6 00:00:24,040 --> 00:00:26,280 I don't want this kangaroo jumping anywhere. 7 00:00:26,360 --> 00:00:27,520 Everybody stays away. 8 00:00:27,600 --> 00:00:29,160 Right, that thing will jump. 9 00:00:35,200 --> 00:00:38,240 NARRATOR: In Australia, "Just down the road," 10 00:00:38,320 --> 00:00:40,480 can mean hundreds of kilometres... 11 00:00:41,760 --> 00:00:45,440 ..so to keep everyone connected, we rely on planes. 12 00:00:47,400 --> 00:00:48,840 And lots of them. 13 00:00:51,600 --> 00:00:55,120 Crucial to this highway in the sky is Melbourne Airport. 14 00:00:57,560 --> 00:01:00,360 Melbourne Airport - expect the unexpected. 15 00:01:00,440 --> 00:01:03,320 It's the busiest airport in the country 16 00:01:03,400 --> 00:01:05,200 that operates 24 hours a day... 17 00:01:05,280 --> 00:01:08,400 They might not have experienced something like this before. 18 00:01:08,480 --> 00:01:10,000 ..seven days a week. 19 00:01:10,080 --> 00:01:13,680 We've had fog, we've had rain, so tonight we've got to get it done. 20 00:01:15,040 --> 00:01:17,000 With unprecedented access... 21 00:01:17,080 --> 00:01:18,760 The team are always on alert. 22 00:01:18,840 --> 00:01:21,240 ..from the control tower... First-aid call. 23 00:01:21,320 --> 00:01:23,480 ..to the tarmac... It's all about speed. 24 00:01:23,560 --> 00:01:26,720 ..to the airport's 24/7 nerve centre... 25 00:01:26,800 --> 00:01:28,954 Even if there's an incident, we're the ones scrambling, 26 00:01:28,960 --> 00:01:30,710 and passengers still have a smooth journey. 27 00:01:30,720 --> 00:01:32,520 ..we're going behind the scenes... 28 00:01:32,600 --> 00:01:34,440 We're looking at the cameras now. 29 00:01:35,760 --> 00:01:38,400 ..to places very few people get to see... 30 00:01:39,840 --> 00:01:40,920 What's inside that? 31 00:01:41,000 --> 00:01:45,800 ..all to keep Melbourne airport running smoothly, safely... 32 00:01:45,880 --> 00:01:49,080 Suspected firearms still in the chamber. 33 00:01:49,160 --> 00:01:50,480 ..and on time. 34 00:01:50,560 --> 00:01:51,880 Two down, one to go. 35 00:01:51,960 --> 00:01:53,880 At a 24/7 airport... 36 00:01:53,960 --> 00:01:55,160 [(NEIGHS) ] ..every... 37 00:01:55,240 --> 00:01:57,480 I don't want this kangaroo jumping anywhere. 38 00:01:57,560 --> 00:01:59,720 ..second counts. 39 00:01:59,800 --> 00:02:01,800 We're on scene. 40 00:02:01,880 --> 00:02:03,600 We've got a green light. We're good to go. 41 00:02:05,000 --> 00:02:11,074 Watch Online Movies and Series for FREE www.osdb.link/lm 42 00:02:13,080 --> 00:02:16,080 In the past year, 35 million travellers 43 00:02:16,160 --> 00:02:19,360 have passed through Melbourne Airport's doors. 44 00:02:19,440 --> 00:02:22,480 With the long weekend and school holidays approaching, 45 00:02:22,560 --> 00:02:26,680 airport staff are gearing up to deal with the increase in passengers 46 00:02:26,760 --> 00:02:30,240 because nothing says, "relaxing getaway" 47 00:02:30,320 --> 00:02:33,480 like 120,000 people. 48 00:02:33,560 --> 00:02:34,800 This week is school holidays 49 00:02:34,880 --> 00:02:36,840 and it's one of our busiest holiday periods, 50 00:02:36,920 --> 00:02:39,760 so we are ready for a big week ahead. 51 00:02:39,840 --> 00:02:42,360 For the head of Ground Transport, Trent, 52 00:02:42,440 --> 00:02:45,400 it means more people, more stress 53 00:02:45,480 --> 00:02:48,480 and no chance of leaving work on time. 54 00:02:48,560 --> 00:02:51,240 We'll go in and have a briefing with what's happening, 55 00:02:51,320 --> 00:02:53,600 and then we'll keep everything going. 56 00:02:53,680 --> 00:02:56,040 We're pretty much the unsung hero here, I think. 57 00:02:56,120 --> 00:02:59,240 We see every customer that goes through our precinct, 58 00:02:59,320 --> 00:03:01,120 which no other operation does. 59 00:03:03,120 --> 00:03:05,440 It's his team's job to keep the roads, 60 00:03:05,520 --> 00:03:08,040 car parks and transport flowing 61 00:03:08,120 --> 00:03:11,760 instead of looking like an obstacle course. 62 00:03:11,840 --> 00:03:13,720 Today till Monday we're going to be flat-out. 63 00:03:13,800 --> 00:03:15,560 You guys are gonna get a lot of calls, 64 00:03:15,640 --> 00:03:17,720 keep an eye on the cameras, know what's going on. 65 00:03:17,800 --> 00:03:19,720 You can see up there if they've got issues. 66 00:03:21,000 --> 00:03:22,960 I've been here nearly six years now. 67 00:03:23,040 --> 00:03:25,440 Um, working at Melbourne Airport, What can I say? w 68 00:03:25,520 --> 00:03:27,040 Every day is different. 69 00:03:27,120 --> 00:03:29,280 And expect the unexpected. 70 00:03:29,360 --> 00:03:35,440 Just to add to the excitement today, there is going to be a protest. 71 00:03:35,520 --> 00:03:39,680 Our friends at Uber, um, drivers are going to terminal today, 72 00:03:39,760 --> 00:03:41,200 so the Uber rank at T2. 73 00:03:42,600 --> 00:03:44,960 It's 30 minutes into the morning rush, 74 00:03:45,040 --> 00:03:49,240 with the Uber drivers planning a protest about unfair wages. 75 00:03:50,720 --> 00:03:52,680 We will just continue with our job. 76 00:03:52,760 --> 00:03:55,120 Focus on the customer, customer, customer. 77 00:03:55,200 --> 00:03:57,840 Um, so we'll brief our guards before we go up there. 78 00:03:57,920 --> 00:04:01,640 But that's... It's going to hit us a bit hard. 79 00:04:01,720 --> 00:04:05,240 To keep passengers moving safely through the airport today, 80 00:04:05,320 --> 00:04:09,760 Trent and his team need to get in before the protest kicks off, 81 00:04:09,840 --> 00:04:12,280 because when it comes to logistics, 82 00:04:12,360 --> 00:04:15,640 being one step ahead is the name of the game. 83 00:04:15,720 --> 00:04:18,320 I had hair before I started this job. (LAUGHS) 84 00:04:19,880 --> 00:04:22,720 If a protest was to impact passenger pick-ups, 85 00:04:22,800 --> 00:04:26,520 huge delays would be felt across the entire airport. 86 00:04:29,160 --> 00:04:30,160 Hey, where are they? 87 00:04:33,960 --> 00:04:36,920 We've got over 100,000 people coming through today. 88 00:04:37,000 --> 00:04:40,200 If there's a lot of people, how do we get them through? 89 00:04:40,280 --> 00:04:43,080 Our team are there to make sure we support the customer 90 00:04:43,160 --> 00:04:44,720 to get them where they need to go. 91 00:04:47,480 --> 00:04:48,880 Let's go meet Mr Uber. 92 00:04:48,960 --> 00:04:51,960 [(DRIVERS CHANTING)] 93 00:04:52,040 --> 00:04:54,440 They're coming in now, apparently. 94 00:04:54,520 --> 00:04:56,200 We're all good down in the ranks. 95 00:04:56,280 --> 00:04:59,040 All the guards are briefed, and we're ready to rock'n'roll. 96 00:05:01,040 --> 00:05:03,640 They may go from T4 and walk up here. 97 00:05:03,720 --> 00:05:04,920 We've got eyes on the rank, 98 00:05:05,000 --> 00:05:07,160 but just make sure T4's up and running 99 00:05:08,720 --> 00:05:10,120 and if anything escalates, 100 00:05:10,200 --> 00:05:13,720 we've got the right people to be able to deal with it. 101 00:05:13,800 --> 00:05:16,274 I'm thinking we're gonna do alright. The team are all in position. 102 00:05:16,280 --> 00:05:18,040 I've got the A1 team members there. 103 00:05:19,480 --> 00:05:22,680 Fortunately, disruption is kept to a minimum. 104 00:05:22,760 --> 00:05:24,760 The teams of security guards have managed 105 00:05:24,840 --> 00:05:27,520 to keep the protest moving, traffic flowing 106 00:05:27,600 --> 00:05:29,800 and travellers on schedule. 107 00:05:34,240 --> 00:05:35,674 We've worked really hard with the team 108 00:05:35,680 --> 00:05:39,280 and I can see that it's moving a lot freer than it has been 109 00:05:39,360 --> 00:05:41,200 so a job well done out here so far. 110 00:05:42,600 --> 00:05:46,200 While passenger traffic is flowing smoothly around the terminal... 111 00:05:48,760 --> 00:05:52,200 ..a different kind of jam has kicked off beneath the terminal. 112 00:05:55,160 --> 00:05:58,160 Average about 20,000 steps in a 10-hour shift. 113 00:06:00,240 --> 00:06:04,440 Baggage duty manager Brodie oversees all things luggage. 114 00:06:04,520 --> 00:06:06,400 Let's find that bag. 115 00:06:06,480 --> 00:06:08,440 There it is. 116 00:06:08,520 --> 00:06:10,770 The thing that I love most about working at the airport 117 00:06:10,840 --> 00:06:13,240 is that every single day is different. 118 00:06:13,320 --> 00:06:14,480 It's never the same. 119 00:06:14,560 --> 00:06:17,200 From missing bags 120 00:06:17,280 --> 00:06:19,080 to jammed carousels. 121 00:06:26,720 --> 00:06:27,720 Copy. 122 00:06:27,760 --> 00:06:29,720 I just got a call saying that 123 00:06:29,800 --> 00:06:32,200 the transship line, there's an issue. 124 00:06:33,360 --> 00:06:35,610 Possible stoppage, and we don't know why it's stopping. 125 00:06:36,800 --> 00:06:38,440 There could be a jam. 126 00:06:38,520 --> 00:06:40,920 There could be a fault within the belt. I don't know yet. 127 00:06:41,000 --> 00:06:42,554 All we know is that the transshipped bags 128 00:06:42,560 --> 00:06:44,240 need to get to where they're going. 129 00:06:44,320 --> 00:06:47,080 I could have a really bad day one day at work, 130 00:06:47,160 --> 00:06:49,914 and I know that it's just gonna be completely different the next day 131 00:06:49,920 --> 00:06:52,440 because you've got a completely different set 132 00:06:52,520 --> 00:06:54,400 of 100,000 people coming through the door. 133 00:06:55,680 --> 00:06:57,305 Did you just bring that down from there? 134 00:07:01,040 --> 00:07:02,040 So, you see this? 135 00:07:02,080 --> 00:07:04,680 This got just injected into the baggage system, 136 00:07:04,760 --> 00:07:06,480 which would have caused a major jam. 137 00:07:06,560 --> 00:07:09,680 This is oversized so it should have come down this oversized belt 138 00:07:09,760 --> 00:07:12,840 and been checked in upstairs in the terminal at the oversized. 139 00:07:12,920 --> 00:07:14,920 But they've just put it down the normal bag drop 140 00:07:15,000 --> 00:07:16,640 where suitcases come down, 141 00:07:16,720 --> 00:07:17,874 which obviously caused the jam, 142 00:07:17,880 --> 00:07:19,339 but that would've stopped the belt. 143 00:07:20,600 --> 00:07:23,440 This was in the bag system. This caused the jam. 144 00:07:27,000 --> 00:07:29,120 Because of the surfboard blockage, 145 00:07:29,200 --> 00:07:32,560 Brodie is now dealing with a bottleneck 146 00:07:32,640 --> 00:07:36,520 just as check-ins for international flights are ramping up. 147 00:07:36,600 --> 00:07:39,040 Can't have surfboards going through the baggage system. 148 00:07:46,800 --> 00:07:49,280 To ensure everything runs smoothly 149 00:07:49,360 --> 00:07:52,560 companies like Swissport oversee check-ins... 150 00:07:52,640 --> 00:07:53,765 Just your passport, thanks. 151 00:07:53,800 --> 00:07:55,280 ..boarding... 152 00:07:55,360 --> 00:07:56,920 and cargo loading 153 00:07:57,000 --> 00:07:59,080 for multiple airlines. 154 00:07:59,160 --> 00:08:03,520 The ground services company recently partnered with Air India, 155 00:08:03,600 --> 00:08:06,600 and today will oversee their first turnaround 156 00:08:06,680 --> 00:08:09,600 for the Air India flight to Delhi. 157 00:08:09,680 --> 00:08:12,000 Overseeing the important partnership launch... 158 00:08:12,080 --> 00:08:13,080 Let's do it. 159 00:08:13,160 --> 00:08:18,600 ..is one of Swissport's biggest stars, business line manager Brad. 160 00:08:18,720 --> 00:08:20,920 I always try and wear something a little bit fun, 161 00:08:21,000 --> 00:08:24,080 but the sparkly jacket comes out when we do a new airline launch. 162 00:08:24,160 --> 00:08:25,480 Do you want a coffee? 163 00:08:25,560 --> 00:08:27,480 Gets everyone in a good mood, the staff love it 164 00:08:27,560 --> 00:08:29,074 and they like to see something different. 165 00:08:29,080 --> 00:08:30,560 I'm not your regular manager. 166 00:08:30,640 --> 00:08:33,120 Iced coffee, four sugars. 167 00:08:33,200 --> 00:08:35,080 Thank you, Brad. 168 00:08:35,160 --> 00:08:37,960 Brad and his team are out to impress, 169 00:08:38,040 --> 00:08:41,840 making sure everything runs smoothly for their new client. 170 00:08:41,920 --> 00:08:43,320 [(SIGHS) OK.] 171 00:08:43,400 --> 00:08:46,880 Swissport and Air India, we're meeting for the first time. 172 00:08:46,960 --> 00:08:48,600 As we start picking up our speed, 173 00:08:48,680 --> 00:08:51,040 let's start working on our customer service. 174 00:08:51,120 --> 00:08:54,040 We're trying to figure out each other's nuances 175 00:08:54,120 --> 00:08:57,080 and how each other operate, and at the end of the day, 176 00:08:57,160 --> 00:08:58,794 we just want to have a happy marriage... 177 00:08:58,800 --> 00:09:00,040 Let's do it, team. 178 00:09:00,120 --> 00:09:02,080 ..and live happily ever after. 179 00:09:03,480 --> 00:09:06,240 Good morning. How are you? Come on through. 180 00:09:06,320 --> 00:09:07,760 Save yourselves. Good. 181 00:09:07,840 --> 00:09:09,120 Our first passenger. 182 00:09:11,560 --> 00:09:16,480 Turning around a wide-bodied aircraft usually takes two hours, 183 00:09:16,560 --> 00:09:19,880 but Air India have thrown down the challenge - 184 00:09:19,960 --> 00:09:21,960 just 90 minutes. 185 00:09:24,680 --> 00:09:29,240 And like any flight, missing the deadline means a domino effect. 186 00:09:31,040 --> 00:09:32,800 Because at peak hour, 187 00:09:32,880 --> 00:09:36,480 one delay can send the airport into a spin. 188 00:09:39,760 --> 00:09:41,400 We're gonna have to go straight up. 189 00:09:41,480 --> 00:09:43,480 [(DEVICE BEEPS) ] We're about to leave. 190 00:09:44,840 --> 00:09:47,640 Brad and his offsider Liam need to make sure 191 00:09:47,720 --> 00:09:51,920 every team member is in the right place at the right time... 192 00:09:54,400 --> 00:09:56,360 See you up there. Go and be great, Bradley. 193 00:09:56,440 --> 00:09:58,920 Let's do it. OK. 194 00:09:59,000 --> 00:10:02,800 ..because in this game, timing is everything. 195 00:10:07,840 --> 00:10:09,400 It's nearly 8am... 196 00:10:10,600 --> 00:10:13,880 ..and the Air India flight is about to touch down. 197 00:10:13,960 --> 00:10:17,120 WOMAN: The next arrival is Air India 308. 198 00:10:18,480 --> 00:10:20,280 As well as carrying passengers, 199 00:10:20,360 --> 00:10:23,520 the Air India flight also transports cargo. 200 00:10:24,960 --> 00:10:26,240 All stations. All stations. 201 00:10:26,320 --> 00:10:28,560 Air India AI308 on ground four-two. 202 00:10:29,240 --> 00:10:32,840 Aircraft has landed and is taxiing to the gate. 203 00:10:32,920 --> 00:10:35,800 Once the wheels stop, that's when our time starts, 204 00:10:35,880 --> 00:10:38,720 and we have 90 minutes from when the wheel stops 205 00:10:38,800 --> 00:10:40,160 to get moving back out. 206 00:10:41,560 --> 00:10:44,280 If the ground services company doesn't hit its deadline 207 00:10:44,360 --> 00:10:45,400 on the turnaround, 208 00:10:45,480 --> 00:10:50,360 Air India risks passengers missing connecting flights in Delhi. 209 00:10:50,440 --> 00:10:52,360 So we have a precision timing schedule. 210 00:10:52,440 --> 00:10:53,440 So each activity, 211 00:10:53,480 --> 00:10:56,240 we have a milestone that we need to achieve it by. 212 00:10:56,320 --> 00:10:57,440 So, once the wheels stop, 213 00:10:57,520 --> 00:11:01,400 we have 25 minutes to have all our guests disembark the aircraft 214 00:11:01,480 --> 00:11:04,280 and then just 20 minutes to clean before we head back out. 215 00:11:06,680 --> 00:11:10,080 But Brad's already got a problem brewing. 216 00:11:10,160 --> 00:11:11,160 [OK.] 217 00:11:13,040 --> 00:11:17,640 (SIGHS) Cleaners are still not here, which is worrying. 218 00:11:17,720 --> 00:11:19,920 We'll give them five minutes before we start. 219 00:11:20,000 --> 00:11:22,000 Guys! Let's go. 220 00:11:23,360 --> 00:11:24,360 We're here. 221 00:11:27,200 --> 00:11:31,320 All stations, all stations. Air India AI308 on block. 222 00:11:31,400 --> 00:11:32,680 Hold on. 223 00:11:34,120 --> 00:11:35,120 It's going to be hectic. 224 00:11:44,640 --> 00:11:46,440 We can start approaching. 225 00:11:46,520 --> 00:11:51,240 Usually there would be two hours to turn around a plane of this size 226 00:11:51,320 --> 00:11:55,920 but today, Brad and the team have just 90 minutes. 227 00:11:56,000 --> 00:11:59,640 Miss the mark, and delays could ripple through the airport. 228 00:12:00,840 --> 00:12:05,640 Plus, they risk leaving a bad first impression on their new client. 229 00:12:05,720 --> 00:12:06,920 No pressure. 230 00:12:07,000 --> 00:12:08,840 Doors opened? Yeah. Good. 231 00:12:08,920 --> 00:12:10,160 Good morning. 232 00:12:11,360 --> 00:12:13,760 Seven minutes from when the wheels stopped, 233 00:12:13,840 --> 00:12:15,920 passengers begin to exit the plane. 234 00:12:16,000 --> 00:12:17,000 Thank you. 235 00:12:17,040 --> 00:12:19,960 Brilliant Brad and the team need to move quickly 236 00:12:20,040 --> 00:12:25,760 to clean, restock, load and refuel all before takeoff. 237 00:12:25,840 --> 00:12:27,560 Cleaners are there so let's go get them. 238 00:12:27,640 --> 00:12:31,640 The missing cleaners have shown up just in the nick of time. 239 00:12:31,720 --> 00:12:35,000 Now with only 20 minutes to clean the aircraft, 240 00:12:35,080 --> 00:12:38,360 it's moved from a deep clean to a speed clean. 241 00:12:40,280 --> 00:12:43,680 And while Brad gets on with his duties in the terminal... 242 00:12:43,760 --> 00:12:45,880 Do you guys all want to start passport checking? 243 00:12:47,040 --> 00:12:50,640 ..out on the tarmac, Ramp Duty Manager Barry is in charge. 244 00:12:54,200 --> 00:12:56,440 BARRY: And as soon as they get to the bag room, 245 00:12:56,520 --> 00:12:59,000 that's when they do the offload onto the carousels 246 00:12:59,080 --> 00:13:01,080 and they'll go through to the passengers. 247 00:13:01,160 --> 00:13:04,240 With inbound bags successfully off-loaded, 248 00:13:04,320 --> 00:13:07,000 Barry's now loading the outbound ones. 249 00:13:07,080 --> 00:13:09,040 Well, turning aircraft is challenging, 250 00:13:09,120 --> 00:13:10,840 but, you know, if everything's on time, 251 00:13:10,920 --> 00:13:12,440 we're staffed accordingly, 252 00:13:12,520 --> 00:13:15,200 and people are doing the job in the right way, 253 00:13:15,280 --> 00:13:16,697 It should be a pretty smooth fare. 254 00:13:18,680 --> 00:13:19,680 Back on board... 255 00:13:19,720 --> 00:13:21,200 Good morning. 256 00:13:21,280 --> 00:13:24,240 ..the cleaners are working at a cracking pace 257 00:13:24,320 --> 00:13:27,280 to have the plane ready for the next passengers. 258 00:13:30,040 --> 00:13:31,040 All passengers are off, 259 00:13:31,120 --> 00:13:32,840 and now we've got to get the crew off 260 00:13:32,920 --> 00:13:35,320 and start the catering process as well, which... 261 00:13:36,360 --> 00:13:37,360 They're not here yet. 262 00:13:38,360 --> 00:13:40,880 They've gone to the wrong door, so they've gone to the back 263 00:13:40,960 --> 00:13:42,585 where they should be at the front first. 264 00:13:42,600 --> 00:13:45,080 I think this might be a bit of an issue. 265 00:13:46,320 --> 00:13:48,570 The only thing that could slow us down is... (MOUTHS) 266 00:13:50,280 --> 00:13:52,600 Can we not make them move down? 267 00:13:52,680 --> 00:13:56,560 Boarding is in eight minutes, so we're really down to the wire. 268 00:13:56,640 --> 00:13:58,240 It's like... ahhh! 269 00:13:58,320 --> 00:13:59,680 So you've got six cans to go? 270 00:14:04,240 --> 00:14:06,840 It feels like chaos, but it really is organised chaos. 271 00:14:06,920 --> 00:14:09,200 All the teams come together and get the job done. 272 00:14:09,280 --> 00:14:12,400 Let's go for boarding. All good? Yeah. 273 00:14:13,640 --> 00:14:16,560 The flight needs to push back in 30 minutes 274 00:14:16,640 --> 00:14:20,320 so it's time to leave duty-free and get ready to board. 275 00:14:22,080 --> 00:14:23,760 Good morning, ladies and gentlemen. 276 00:14:23,840 --> 00:14:27,880 Air India flight AI309 is now ready for boarding. 277 00:14:27,960 --> 00:14:28,960 Thank you. 278 00:14:32,680 --> 00:14:34,840 We started boarding three minutes ahead of schedule. 279 00:14:36,200 --> 00:14:37,784 Liam, let's go up to the boarding gate. 280 00:14:37,800 --> 00:14:42,280 While Brad checks that staff are boarding passengers without delay... 281 00:14:42,360 --> 00:14:44,440 BRODIE: Just got a call that they were very busy. 282 00:14:44,520 --> 00:14:45,760 ..in baggage handling, 283 00:14:45,840 --> 00:14:49,720 Brodie is dealing with more than just Air India's luggage. 284 00:14:49,800 --> 00:14:51,009 Struggling to clear the line, 285 00:14:51,080 --> 00:14:53,760 which happens when you get a big influx of bags. 286 00:14:53,840 --> 00:14:57,640 The earlier surfboard jam has caused a huge bottleneck. 287 00:14:58,880 --> 00:15:01,560 While the Air India bags have all been loaded, 288 00:15:01,640 --> 00:15:06,360 hundreds of bags destined for Sydney are at risk of missing their flight. 289 00:15:06,440 --> 00:15:09,920 Hey! When do they go? MAN: They go in an hour. 290 00:15:10,000 --> 00:15:12,800 Yeah, so we need to get them through now. 291 00:15:12,880 --> 00:15:16,000 These bags are transiting from Melbourne to Doha, 292 00:15:16,080 --> 00:15:21,200 but the transit line belt has ground to a halt and bags are mounting. 293 00:15:21,280 --> 00:15:23,880 I'll hold off the transships as long as possible. 294 00:15:23,960 --> 00:15:25,160 Yeah. That's good. 295 00:15:25,240 --> 00:15:28,040 Brodie needs to stop more bags piling up... 296 00:15:28,120 --> 00:15:29,520 I'm gonna have to close this off. 297 00:15:29,600 --> 00:15:32,880 ..so she's done some detective work. 298 00:15:32,960 --> 00:15:33,960 Copy, control. 299 00:15:34,000 --> 00:15:37,000 Is there an issue with the transship line or is it just really congested? 300 00:15:38,520 --> 00:15:40,560 Uh, it's extremely congested, Brodie. 301 00:15:41,680 --> 00:15:42,680 Very congested. 302 00:15:42,760 --> 00:15:45,280 Our favourite word at the airport - congested. 303 00:15:45,360 --> 00:15:46,680 Brodie needs a plan fast 304 00:15:46,760 --> 00:15:50,440 or these bags aren't making their flight... 305 00:15:50,520 --> 00:15:52,320 Oh, there's just lot of bags. 306 00:15:52,400 --> 00:15:55,160 ..leaving hundreds of passengers disgruntled 307 00:15:55,240 --> 00:15:56,960 and without clean underwear. 308 00:15:58,880 --> 00:16:02,280 At Air India, Brad and his team are ahead of schedule. 309 00:16:05,240 --> 00:16:08,440 But Ramp Manager Barry just got the news - 310 00:16:08,520 --> 00:16:11,480 this plane is now overweight. 311 00:16:14,520 --> 00:16:16,160 BARRY: One piece. 312 00:16:18,040 --> 00:16:20,274 Due to the long flight time and the high passenger load, 313 00:16:20,280 --> 00:16:22,280 we're having to redo all our figures now. 314 00:16:22,360 --> 00:16:26,120 So we've had to take some cargo off to lighten up the aircraft. 315 00:16:26,200 --> 00:16:29,520 And that'll give us enough fuel to get to Delhi. 316 00:16:29,600 --> 00:16:32,920 Could put us out timing-wise, so fingers crossed. 317 00:16:34,480 --> 00:16:37,960 As well as passenger luggage, the team have only four minutes 318 00:16:38,040 --> 00:16:39,960 to get the commercial cargo off 319 00:16:40,040 --> 00:16:43,160 and push back before their 90 minutes is up. 320 00:16:43,240 --> 00:16:45,314 BARRY: Obviously, we want to try and minimise any delays 321 00:16:45,320 --> 00:16:46,520 with baggage and stuff, 322 00:16:46,600 --> 00:16:48,594 but whatever load control say, we load according to that, 323 00:16:48,600 --> 00:16:51,000 and then we know we've done all we can. 324 00:16:51,080 --> 00:16:53,280 Just one cargo can, so that's off now. 325 00:16:53,360 --> 00:16:56,880 So, the pushback tug's coming around, closing the holds. 326 00:16:56,960 --> 00:16:58,714 And then, hopefully, we should be right to go. 327 00:16:58,720 --> 00:17:00,040 Thank you. 328 00:17:05,840 --> 00:17:09,080 WOMAN OVER RADIO: Call me when you're ready for pushback. 329 00:17:14,080 --> 00:17:17,040 It's 9:44am, 330 00:17:17,120 --> 00:17:19,400 and after a few bumps in the road, 331 00:17:19,480 --> 00:17:24,000 the Air India flight to Delhi is only 14 minutes behind schedule. 332 00:17:27,080 --> 00:17:29,880 BARRY: We're currently past the departure time. 333 00:17:29,960 --> 00:17:32,194 But from a ramp perspective, what we've done down here, 334 00:17:32,200 --> 00:17:34,400 they did it safely, and that's all we can ask for. 335 00:17:36,440 --> 00:17:39,800 Flight is on its way to Delhi. We were 14 minutes behind schedule. 336 00:17:39,880 --> 00:17:41,960 However, everyone was on board, all bags loaded, 337 00:17:42,040 --> 00:17:45,200 and we were ready to go, so, all in all, a great result. 338 00:17:46,920 --> 00:17:50,800 After months of training, planning and preparation, 339 00:17:50,880 --> 00:17:54,320 Swissport's first turnaround for new partner Air India 340 00:17:54,400 --> 00:17:57,680 has successfully taken off. 341 00:17:57,760 --> 00:17:59,280 Mission accomplished. 342 00:18:00,760 --> 00:18:02,680 Down in baggage handling, 343 00:18:02,760 --> 00:18:05,520 with the transit belt out of action, 344 00:18:05,600 --> 00:18:08,400 bags could easily miss their flights. 345 00:18:08,480 --> 00:18:12,920 It's time to get things moving the old-fashioned way, on foot. 346 00:18:13,000 --> 00:18:15,584 We've got bags that are potentially going to miss their flight. 347 00:18:15,640 --> 00:18:16,914 We do have a fallback procedure, 348 00:18:16,920 --> 00:18:19,600 so we're going to take those bags to the fallback on. 349 00:18:19,680 --> 00:18:20,680 Which way are we going? 350 00:18:20,720 --> 00:18:23,680 We do actually have to manually wheel the bags across the road. 351 00:18:26,560 --> 00:18:28,960 Baggage staff must shortcut the bags' journey 352 00:18:29,040 --> 00:18:32,440 and manually walk them to the security screening 353 00:18:32,520 --> 00:18:36,720 before they're put into cargo cans and loaded onto the flight. 354 00:18:36,800 --> 00:18:38,080 It's going to be tight. 355 00:18:38,160 --> 00:18:40,040 We'll have to do a couple of trips, 356 00:18:40,120 --> 00:18:42,880 but it's the only way that we can get these bags on the flight. 357 00:18:50,520 --> 00:18:53,120 It's 9:50am at Melbourne Airport... 358 00:18:53,160 --> 00:18:54,400 I'll take these ones. 359 00:18:54,480 --> 00:18:56,400 ..and it's all hands on deck 360 00:18:56,480 --> 00:19:00,800 as Baggage Duty Manager Brodie races to move hundreds of bags 361 00:19:00,880 --> 00:19:04,280 held up by congestion onto a 10am flight. 362 00:19:05,440 --> 00:19:06,960 Time is running out. 363 00:19:07,040 --> 00:19:09,560 BRODIE: It's the only way we can get these bags on the flight 364 00:19:09,640 --> 00:19:11,400 and get them screened through an X-ray. 365 00:19:15,320 --> 00:19:17,394 These will take them straight up through to the X-ray. 366 00:19:17,400 --> 00:19:18,634 The X-ray is literally just there. 367 00:19:18,640 --> 00:19:19,932 Once they go through the X-ray, 368 00:19:20,000 --> 00:19:23,160 they'll go into the outbound bag room and get on their flight. 369 00:19:23,240 --> 00:19:25,824 This basically just makes it skip the busiest part of the belt. 370 00:19:29,560 --> 00:19:31,680 With just five minutes to spare, 371 00:19:31,760 --> 00:19:35,640 Brodie and the team managed to get all the bags onto the flight. 372 00:19:39,000 --> 00:19:42,360 There is never, ever a dull moment in the airport. 373 00:19:42,440 --> 00:19:45,960 Rain, hail or shine, we got to be out there operating. 374 00:19:47,040 --> 00:19:49,880 The only thing that stops us from working is lightning. 375 00:19:49,960 --> 00:19:51,460 That's the only thing that stops us. 376 00:19:54,000 --> 00:19:56,074 While it's true that lightning strikes at an airport 377 00:19:56,080 --> 00:19:59,640 will instantly halt all external activity... 378 00:20:01,520 --> 00:20:03,160 ..there is one more element 379 00:20:03,240 --> 00:20:07,360 that could bring the entire airport to a grinding halt... 380 00:20:07,440 --> 00:20:08,480 fire. 381 00:20:10,160 --> 00:20:12,560 In Australia and most of the countries around the world, 382 00:20:12,640 --> 00:20:14,880 there are aviation specialist firefighters. 383 00:20:17,400 --> 00:20:20,840 To ensure it's always fire-ready, Melbourne Airport has 384 00:20:20,920 --> 00:20:25,960 its very own Aviation Rescue Firefighting Service. 385 00:20:26,040 --> 00:20:27,320 Let's call them ARF. 386 00:20:27,400 --> 00:20:29,040 Positioning starboard nose. 387 00:20:29,120 --> 00:20:32,400 Containing all fires in the critical area. 388 00:20:37,360 --> 00:20:41,080 The Aviation Rescue Firefighting Service are firefighters. 389 00:20:41,160 --> 00:20:43,600 However, they've also got specialist equipment 390 00:20:43,680 --> 00:20:44,680 and specialist training 391 00:20:44,720 --> 00:20:48,040 to make sure that they're prepared to deal with aviation emergencies, 392 00:20:48,120 --> 00:20:51,520 whether that's hazardous material spills from the aircraft, 393 00:20:51,600 --> 00:20:53,840 fires from the aircraft, or crashes. 394 00:20:55,200 --> 00:20:57,280 The team here operates 24/7 395 00:20:57,360 --> 00:21:01,800 and is trained to respond to any aviation incident on the runway 396 00:21:01,880 --> 00:21:04,360 within three minutes. 397 00:21:06,720 --> 00:21:09,560 With such a broad range of responsibilities, 398 00:21:09,640 --> 00:21:12,040 their training needs to be rigorous. 399 00:21:13,640 --> 00:21:16,760 So right next door to Melbourne Airport 400 00:21:16,840 --> 00:21:21,960 is a world-class training facility run by Airservices Australia. 401 00:21:23,080 --> 00:21:25,680 Today, there's a new crop of ARF recruits 402 00:21:25,760 --> 00:21:27,800 hoping to make it through. 403 00:21:27,880 --> 00:21:30,080 To be successful on the recruit course, 404 00:21:30,160 --> 00:21:32,760 you have to have the physical capability. 405 00:21:32,840 --> 00:21:36,360 Also the mental capacity to take on new information 406 00:21:36,440 --> 00:21:38,320 and learn new things very quickly, 407 00:21:38,400 --> 00:21:42,000 as well as the desire to want to serve the community. 408 00:21:42,080 --> 00:21:43,240 Yes, more drills. 409 00:21:43,320 --> 00:21:45,920 Another one. Yeah. I'm good. 410 00:21:46,000 --> 00:21:47,960 I've always wanted to help people. 411 00:21:48,040 --> 00:21:50,040 That's why I wanted to become a firefighter. 412 00:21:50,120 --> 00:21:52,600 I wanted to be in a role where I could make a difference. 413 00:21:54,200 --> 00:21:55,440 New recruit Alissa 414 00:21:55,520 --> 00:21:58,360 is eight weeks into the 15-week training. 415 00:21:59,560 --> 00:22:01,560 This is the 12th time that I've applied 416 00:22:01,640 --> 00:22:04,320 to become an aviation rescue firefighter. 417 00:22:04,400 --> 00:22:05,760 So persistence. 418 00:22:05,840 --> 00:22:08,360 There wasn't a moment that I thought of giving up. 419 00:22:10,960 --> 00:22:12,640 Definitely get nervous beforehand. 420 00:22:12,720 --> 00:22:16,080 Like, not knowing what you're going to do, but that's part of the job. 421 00:22:16,160 --> 00:22:17,160 This is very difficult. 422 00:22:17,200 --> 00:22:19,800 You've buckled this up, but you haven't put the hose down. 423 00:22:19,880 --> 00:22:21,505 You'll have to take it off. Start again. 424 00:22:21,560 --> 00:22:23,560 Nerves, a bit of excitement 425 00:22:23,640 --> 00:22:25,240 and anxiousness to kind of get moving 426 00:22:25,320 --> 00:22:28,400 because sometimes when you start first thing in the morning, 427 00:22:28,480 --> 00:22:30,840 you don't know what your brain's doing. 428 00:22:30,920 --> 00:22:33,680 Everything that could go wrong just went wrong. 429 00:22:33,760 --> 00:22:36,480 The new recruits are about to encounter 430 00:22:36,560 --> 00:22:38,440 their very first live fire. 431 00:22:41,840 --> 00:22:45,560 The group are doing what we call our compartment fire behaviour training. 432 00:22:45,640 --> 00:22:49,880 They're watching how a fire within a compartment will develop. 433 00:22:52,560 --> 00:22:56,560 A shipping container mimics the tight space of an aircraft cabin, 434 00:22:56,640 --> 00:22:59,560 giving trainees a real feel for how fire behaves. 435 00:23:07,920 --> 00:23:09,600 This particular training exercise 436 00:23:09,680 --> 00:23:13,240 is some of the most realistic live fire training that they will get. 437 00:23:20,360 --> 00:23:22,434 Inside the container, recruits need to rely on their training 438 00:23:22,440 --> 00:23:27,840 as temperatures soar to a scorching 650 degrees Celsius. 439 00:23:29,040 --> 00:23:30,560 Hot enough to melt lead 440 00:23:30,640 --> 00:23:33,800 and make even the toughest firefighter sweat. 441 00:23:36,440 --> 00:23:39,040 To pass the course, each of the 21 recruits 442 00:23:39,120 --> 00:23:42,320 needs to remain in the container for 20 minutes. 443 00:23:43,520 --> 00:23:49,040 So everybody stay to the side. This is no sauna session. 444 00:23:49,120 --> 00:23:51,920 If these trainee recruits can't stand the heat, 445 00:23:52,000 --> 00:23:54,080 they won't be able to graduate. 446 00:24:01,760 --> 00:24:04,800 It's a pleasant 21 degrees at Melbourne Airport. 447 00:24:11,520 --> 00:24:16,360 But for the ARF recruits in training, there's nothing cool about it. 448 00:24:25,560 --> 00:24:27,080 It's hot in this PPE. 449 00:24:28,200 --> 00:24:31,320 It traps all of our body heat in here, so it's like a sauna. 450 00:24:34,000 --> 00:24:36,680 The recruits have all passed the test... 451 00:24:38,880 --> 00:24:42,920 ..toughing out the 20 minutes of extreme heat and live flame. 452 00:24:50,440 --> 00:24:52,800 They now need to be decontaminated... 453 00:24:55,440 --> 00:24:58,320 Alright, when you've done that, take your flash hood off. 454 00:24:59,720 --> 00:25:04,200 ..and undergo heat stress management to restore body temperature. 455 00:25:04,280 --> 00:25:07,480 My day has been amazing. Best day yet. 456 00:25:07,560 --> 00:25:09,920 The first time seeing fire like that - 457 00:25:10,000 --> 00:25:12,680 um, the behaviour of fire and how it progresses. 458 00:25:14,280 --> 00:25:16,520 I don't think I had any expectations, 459 00:25:16,600 --> 00:25:19,160 but if I did, they're blown out of the water for sure. 460 00:25:23,240 --> 00:25:26,520 The recruits are all one step closer to graduating. 461 00:25:34,160 --> 00:25:37,360 Purple Two, give way to the China Eastern A3-30. 462 00:25:37,440 --> 00:25:38,880 They're turning north into Alpha. 463 00:25:40,200 --> 00:25:42,800 If there's one place you don't want things going wrong, 464 00:25:42,880 --> 00:25:44,440 it's the airport. 465 00:25:45,840 --> 00:25:48,560 If Velocity 823's in view, can you get them to hold position? 466 00:25:49,920 --> 00:25:51,360 So, on top of training, 467 00:25:51,440 --> 00:25:55,520 staff work on the most effective safety measure - prevention. 468 00:25:55,600 --> 00:25:57,360 There's some FOD. 469 00:25:58,600 --> 00:26:01,440 FOD - otherwise known as foreign object debris - 470 00:26:01,520 --> 00:26:03,960 is not what you need on a runway. 471 00:26:05,720 --> 00:26:09,400 QN78, can you see anything there around Air India? Any FOD? 472 00:26:09,480 --> 00:26:12,680 On a windy day, there's just stuff blowing everywhere. 473 00:26:12,760 --> 00:26:16,160 It could be a plastic bag. It could be, like, a can, a bottle. 474 00:26:16,240 --> 00:26:18,240 The worst ones is when, like, 475 00:26:18,320 --> 00:26:21,480 stuff's fallen off a baggage cart, which happens. 476 00:26:22,920 --> 00:26:25,880 As well as watching for runway debris, 477 00:26:25,960 --> 00:26:28,320 there's also wildlife to consider. 478 00:26:28,400 --> 00:26:30,480 There could be a big flock of birds flying across. 479 00:26:32,080 --> 00:26:33,800 Keeping birds clear of the runway 480 00:26:33,880 --> 00:26:37,080 is one of Airside Safety's top priorities, 481 00:26:37,160 --> 00:26:39,920 both for the humans as well as the birds. 482 00:26:41,040 --> 00:26:43,600 Birds and jet engines don't mix. 483 00:26:45,280 --> 00:26:47,760 Yeah, any FOD at all on the runways, 484 00:26:47,840 --> 00:26:50,880 the chance of ingestion is too great. 485 00:26:50,960 --> 00:26:54,560 So just have to make sure at all times the runway's clear. 486 00:26:57,360 --> 00:27:02,280 Aircraft that went into Echo Two has had a bird strike on the nose. 487 00:27:02,360 --> 00:27:05,920 We just don't want an incoming aircraft to ingest it. 488 00:27:07,320 --> 00:27:08,840 Thankfully for the passengers, 489 00:27:08,920 --> 00:27:12,880 this bird strike happened on the aircraft's nose. 490 00:27:12,960 --> 00:27:16,160 Unfortunately, that's no consolation for the bird. 491 00:27:17,480 --> 00:27:21,080 He get your on the nose or... ? Yeah, right on the nose gear. 492 00:27:21,160 --> 00:27:23,960 Yeah. No damage. She's got what's left of the wing, 493 00:27:24,040 --> 00:27:26,440 and the rest of it's bounced out somewhere. 494 00:27:26,520 --> 00:27:29,840 Look, there's been birds that have gone through engines 495 00:27:29,920 --> 00:27:33,600 that have put an aircraft out of use for a fair period of time. 496 00:27:33,680 --> 00:27:36,120 Yeah. Done our inspection so, um, yeah, we're happy. 497 00:27:36,200 --> 00:27:38,360 We'll do some paperwork and good to go. 498 00:27:38,440 --> 00:27:39,674 We'll leave that with you. Done. 499 00:27:39,680 --> 00:27:41,200 Have a good day. Cheers. Thanks. 500 00:27:43,320 --> 00:27:44,800 While it's Airside Safety 501 00:27:44,880 --> 00:27:48,320 that patrol the runways and taxiways for wildlife, 502 00:27:48,400 --> 00:27:50,240 it's the Environment Management Team 503 00:27:50,320 --> 00:27:52,680 who patrol the grounds around the airport. 504 00:27:54,640 --> 00:27:58,760 The main focus today is, uh, a weekly or bi-weekly inspection 505 00:27:58,840 --> 00:28:00,680 that I do of the landside estate. 506 00:28:03,040 --> 00:28:05,840 David's job is like being a park ranger, 507 00:28:05,920 --> 00:28:08,200 making sure the local flora and fauna 508 00:28:08,280 --> 00:28:12,000 aren't impacted by the airport, and vice versa. 509 00:28:13,680 --> 00:28:16,720 Oh, there we go. And this is the sort of thing I look out for. 510 00:28:16,800 --> 00:28:20,360 As you can see, large branch fallen over my fence. 511 00:28:22,400 --> 00:28:23,880 So, after taking a couple of shots, 512 00:28:23,960 --> 00:28:27,200 I'll need to contact my grounds maintenance contractor 513 00:28:28,400 --> 00:28:31,560 so we can clear the roadway and also make the area safe 514 00:28:31,640 --> 00:28:33,920 and then have the fence assessed. 515 00:28:38,040 --> 00:28:40,160 Another aspect of my job is monitoring 516 00:28:40,240 --> 00:28:44,600 and making sure the infrastructure, like fences, are functional. 517 00:28:44,680 --> 00:28:47,440 And what I come across time and time again 518 00:28:47,520 --> 00:28:51,360 is fences that have been cut for whatever reason... 519 00:28:52,880 --> 00:28:54,720 ..such as on your left. 520 00:28:54,800 --> 00:28:56,880 And that's a big enough cut that tells me 521 00:28:56,960 --> 00:28:59,760 that humans have come through and entered the woodland. 522 00:29:01,080 --> 00:29:03,280 Over the years we have found some beehives, 523 00:29:03,360 --> 00:29:06,160 illegal beehives, that have been placed in the forest. 524 00:29:06,240 --> 00:29:08,120 There we go. Right on cue. 525 00:29:11,240 --> 00:29:12,240 Beehive. 526 00:29:12,320 --> 00:29:14,240 Yes, you've heard that correctly. 527 00:29:14,320 --> 00:29:17,000 People have broken into the airport property 528 00:29:17,080 --> 00:29:19,920 to illegally install beehives. 529 00:29:20,000 --> 00:29:22,040 Looks like we've got a few hives in here. 530 00:29:22,120 --> 00:29:24,600 Quite a few. Bit of infrastructure. 531 00:29:24,680 --> 00:29:27,200 It's David's job to get rid of them. 532 00:29:28,720 --> 00:29:31,040 The damage they've done to the surrounding shrubbery 533 00:29:31,120 --> 00:29:34,040 to make space for these hives is quite alarming. 534 00:29:34,120 --> 00:29:36,280 But also, they've opened up the fence again. 535 00:29:37,720 --> 00:29:40,394 Being so close to the viewing area, which is just directly behind us, 536 00:29:40,400 --> 00:29:44,240 not even 30m away, people could come through this hole, 537 00:29:44,320 --> 00:29:47,120 which is a potential threat to the facility itself. 538 00:29:47,200 --> 00:29:49,080 The fence is on airport land 539 00:29:49,160 --> 00:29:52,800 to keep animals and people away from secure areas. 540 00:29:53,920 --> 00:29:54,920 Unbelievable. 541 00:29:55,000 --> 00:29:57,600 So they're quite brazen in how many they've set up here. 542 00:29:57,680 --> 00:30:01,160 And to manage these sort of hives, they must be here fairly regularly. 543 00:30:02,440 --> 00:30:04,480 My approach would be to give them a warning. 544 00:30:04,560 --> 00:30:06,080 I'll be fair and give them two weeks. 545 00:30:07,320 --> 00:30:09,560 Well, as we all know, bees are attracted to flowers 546 00:30:09,640 --> 00:30:12,120 and a lot of the flowers they're attracted to is yellow. 547 00:30:12,200 --> 00:30:17,160 So what I will do is remove my high-vis vest as a precaution. 548 00:30:18,840 --> 00:30:20,240 Let's dive in. 549 00:30:20,320 --> 00:30:23,120 Let's just hope I don't get stung in the process. 550 00:30:23,200 --> 00:30:25,440 David has the unfortunate task 551 00:30:25,520 --> 00:30:28,960 of serving the bees an eviction notice. 552 00:30:29,040 --> 00:30:32,640 Bees seem to be quite settled with my presence, 553 00:30:32,720 --> 00:30:35,120 so I'm just keeping an eye out while I do this. 554 00:30:37,400 --> 00:30:39,720 So, with wildlife, it's always a dynamic space 555 00:30:39,800 --> 00:30:41,360 and I'm reassessing all the time. 556 00:30:41,440 --> 00:30:45,040 OK, a couple of bees getting close, but I think we're OK. 557 00:30:45,120 --> 00:30:48,600 One right on the brick. It's on top of the hive itself. 558 00:30:50,680 --> 00:30:52,280 Oh. Oh, shit. 559 00:30:54,280 --> 00:30:57,760 OK, we've got a few on my arm. Alright. They didn't like that one. 560 00:31:05,280 --> 00:31:09,560 is attempting to serve a difficult eviction notice... 561 00:31:09,640 --> 00:31:12,400 OK, let's have another shot. 562 00:31:12,440 --> 00:31:14,200 ..to a hive of bees. 563 00:31:15,800 --> 00:31:17,720 Let's check it out again. 564 00:31:17,800 --> 00:31:18,800 They're pissed. 565 00:31:20,400 --> 00:31:22,859 Yeah. As I move closer, the heart rate's definitely pumping. 566 00:31:22,920 --> 00:31:25,240 Do want to get in and out as quick as possible. 567 00:31:25,320 --> 00:31:26,840 But let's give it a shot. 568 00:31:28,120 --> 00:31:30,280 Let's just hope I don't get stung in the process. 569 00:31:45,000 --> 00:31:48,080 OK. A bit of bee movement there. Just back away quite quickly. 570 00:31:50,320 --> 00:31:51,320 Safe. 571 00:31:54,160 --> 00:31:59,160 Having the hives gone and relocated, rehomed, 572 00:31:59,240 --> 00:32:01,520 it will be a big win for the airport, 573 00:32:01,600 --> 00:32:02,880 but most of all, the bees. 574 00:32:02,960 --> 00:32:05,520 Breathe. Done. Job done. 575 00:32:06,760 --> 00:32:09,480 They've got two weeks and then I'll be back. 576 00:32:12,680 --> 00:32:13,680 Oh. 577 00:32:15,040 --> 00:32:18,560 The bees will keep making their honey outside the fence line. 578 00:32:18,640 --> 00:32:20,720 But today, on the tarmac, 579 00:32:20,800 --> 00:32:24,760 the Airside Safety team is chasing a different kind of honeypot... 580 00:32:26,160 --> 00:32:29,440 ..one that could spell trouble for airport operations. 581 00:32:31,720 --> 00:32:35,360 After every flight, specialist toilet trucks get to work 582 00:32:35,440 --> 00:32:40,400 suctioning up to 2,000 litres of aircraft waste. 583 00:32:40,480 --> 00:32:43,680 It's a dirty job, but someone's got to do it. 584 00:32:43,760 --> 00:32:48,000 Right. Is it blocked or is it at risk of being blocked? 585 00:32:48,080 --> 00:32:49,440 It's then emptied into 586 00:32:49,520 --> 00:32:52,360 what's affectionately known as the honeypot. 587 00:32:54,200 --> 00:32:57,240 I could not tell you why it's called a honeypot. 588 00:32:57,320 --> 00:32:58,560 I was relatively new, 589 00:32:58,640 --> 00:33:01,560 and I was asked to go and inspect it, 590 00:33:01,640 --> 00:33:03,680 and I was not pleasantly surprised 591 00:33:03,760 --> 00:33:06,360 when I figured out what I was inspecting. 592 00:33:08,480 --> 00:33:11,960 It's 2pm and safety Officer Amira has been asked 593 00:33:12,040 --> 00:33:14,640 to flush out an airport blockage. 594 00:33:14,720 --> 00:33:19,240 MAN: I'm just at the waste area and it doesn't seem to disappear. 595 00:33:19,320 --> 00:33:21,112 Alright. No worries. Leave that one with me. 596 00:33:21,120 --> 00:33:22,120 Thank you for calling. 597 00:33:23,240 --> 00:33:24,240 So, that was a call 598 00:33:24,320 --> 00:33:28,720 saying that when they empty out the sewage from the aircrafts, 599 00:33:28,800 --> 00:33:31,640 we only have one of the bays where they can empty that out. 600 00:33:31,720 --> 00:33:35,160 It's not blocked yet, but might it might. 601 00:33:36,280 --> 00:33:41,000 It may not be pretty, but this drain plays a vital role 602 00:33:41,080 --> 00:33:44,040 in servicing the hundreds of passenger jets 603 00:33:44,120 --> 00:33:45,400 that land each day. 604 00:33:45,480 --> 00:33:48,280 Operationally, this can have a big impact. 605 00:33:48,360 --> 00:33:50,480 We're a 24-hour airport, 606 00:33:50,560 --> 00:33:52,714 so we'll continue to have planes that need emptying out. 607 00:33:52,720 --> 00:33:54,680 So if they're not, 608 00:33:54,760 --> 00:33:57,800 I don't believe they'll be able to leave for the departing flight. 609 00:34:01,920 --> 00:34:03,120 It's not a nice smell. 610 00:34:04,920 --> 00:34:06,600 Does it look blocked? 611 00:34:06,680 --> 00:34:08,480 It is? MAN: Yeah. 612 00:34:08,560 --> 00:34:10,840 Alright. We'll close it off. 613 00:34:10,920 --> 00:34:12,920 So they are going to close it off 614 00:34:13,000 --> 00:34:16,480 and wait for someone to come out and fix it. 615 00:34:17,640 --> 00:34:20,640 Dirty water should be flowing freely through the grate, 616 00:34:20,720 --> 00:34:22,720 but something is blocking it... 617 00:34:24,160 --> 00:34:25,280 We need more masks. 618 00:34:25,360 --> 00:34:28,240 Sorry, I'm just gonna walk this way. 619 00:34:28,320 --> 00:34:31,280 ..until an emergency plumber arrives. 620 00:34:31,360 --> 00:34:32,960 It's just a matter of time 621 00:34:33,040 --> 00:34:36,560 before a backlog of toilet trucks begins to form. 622 00:34:36,640 --> 00:34:39,280 This is probably as glamorous as this job gets. 623 00:34:43,760 --> 00:34:46,520 This is what people don't see - there's a lot to it out here 624 00:34:46,600 --> 00:34:49,920 than just jumping on a plane and getting your bags on. 625 00:34:50,000 --> 00:34:53,640 There's a whole system behind it, so it's fun. 626 00:34:53,720 --> 00:34:54,840 Smelly. 627 00:34:57,600 --> 00:35:01,520 The contractor has arrived to fix the sticky situation. 628 00:35:01,600 --> 00:35:03,200 They can't dump out of it. Yep. 629 00:35:04,280 --> 00:35:05,280 Have fun. 630 00:35:08,320 --> 00:35:11,080 The contractor needs to figure out what's clogging the drain 631 00:35:11,160 --> 00:35:12,880 because until they do, 632 00:35:12,960 --> 00:35:15,480 the fleet of airport lavatory trucks 633 00:35:15,560 --> 00:35:17,920 have nowhere to dump their load. 634 00:35:19,280 --> 00:35:22,680 All the toilet paper, the nasty stuff from the aeroplane, 635 00:35:22,760 --> 00:35:25,320 gets sucked out onto a truck and dumped here into this grate, 636 00:35:25,400 --> 00:35:28,080 and then it goes all the way down into that pit, 637 00:35:28,160 --> 00:35:29,960 and then it goes into the main drain. 638 00:35:30,040 --> 00:35:32,080 I'm going to use this really long rod. 639 00:35:32,160 --> 00:35:33,744 I'm going to try and pierce through it. 640 00:35:36,200 --> 00:35:38,480 It's a backlog nobody wants. 641 00:35:40,120 --> 00:35:42,520 It looks like a blanket, but it's not. 642 00:35:42,600 --> 00:35:45,200 We'll just take that out just for now. 643 00:35:45,280 --> 00:35:47,880 And that's one reason you should only flush 644 00:35:47,960 --> 00:35:50,600 biodegradable toilet paper down the lavatory. 645 00:35:53,240 --> 00:35:57,000 Unblocking the honeypot may not be the sweetest of tasks, 646 00:35:57,080 --> 00:36:00,760 but for these plumbers, job satisfaction ranks high. 647 00:36:00,840 --> 00:36:02,120 You know, every plumber, 648 00:36:02,200 --> 00:36:03,960 we love it when the blockage is filled. 649 00:36:04,040 --> 00:36:05,754 And then it goes and everything sucks away. 650 00:36:05,760 --> 00:36:08,080 That's probably the best feeling. All done? 651 00:36:08,160 --> 00:36:10,320 Yeah. All done. All good to go. 652 00:36:10,400 --> 00:36:13,600 Thank you so much. I'll get this opened up. 653 00:36:13,680 --> 00:36:17,320 With the honeypot now open for business again 654 00:36:17,400 --> 00:36:23,240 the daily job of emptying the waste tanks of 700 aircraft can continue. 655 00:36:23,320 --> 00:36:25,520 Honeypot is no longer blocked. Job well done. 656 00:36:33,720 --> 00:36:38,360 I do think of it as a national park. My own little national park. 657 00:36:38,440 --> 00:36:39,774 Senior environment officer David 658 00:36:39,800 --> 00:36:43,360 is wrapping up his inspection of the airport perimeter 659 00:36:43,440 --> 00:36:47,920 that wraps around the 7,000 acres of airport infrastructure. 660 00:36:50,440 --> 00:36:52,120 That is interesting. 661 00:36:52,200 --> 00:36:55,000 As the perimeter check continues, 662 00:36:55,080 --> 00:36:57,440 David spots a new trespasser. 663 00:36:58,560 --> 00:37:01,160 There we go. This is quite a large one as well. 664 00:37:01,240 --> 00:37:04,880 A kangaroo has managed to enter airport land 665 00:37:04,960 --> 00:37:09,840 through one of the holes cut into the fence by the illegal beekeepers. 666 00:37:09,920 --> 00:37:11,600 Oh, no. 667 00:37:11,680 --> 00:37:14,280 Just skidding and head butted the fence. 668 00:37:22,120 --> 00:37:26,680 because it has no ability to relocate and find food if needed. 669 00:37:26,760 --> 00:37:30,080 On a routine patrol, a kangaroo has been spotted 670 00:37:30,160 --> 00:37:32,720 on the wrong side of the perimeter fence. 671 00:37:34,400 --> 00:37:37,560 It clearly missed the memo on airport security. 672 00:37:39,480 --> 00:37:44,840 I can't leave it here on its own. I need Wildlife Victoria advice. 673 00:37:44,920 --> 00:37:47,800 David puts in a call to Wildlife Victoria... 674 00:37:47,880 --> 00:37:48,920 Yep. 675 00:37:49,000 --> 00:37:53,000 ..who agree to sedate the kangaroo and return it to its habitat. 676 00:37:53,080 --> 00:37:55,330 We just want to mitigate that risk as soon as possible. 677 00:37:55,400 --> 00:37:56,400 Yep. 678 00:37:58,440 --> 00:38:00,920 Kangaroos live freely on the bushland estate 679 00:38:01,000 --> 00:38:02,360 that surrounds the airport, 680 00:38:02,440 --> 00:38:08,160 but every now and again they get into some rather strange places. 681 00:38:08,240 --> 00:38:11,880 OK. Do you still have eyes on that roo, or... ? 682 00:38:11,960 --> 00:38:14,400 It is behind the railing. That's what I thought. 683 00:38:16,240 --> 00:38:19,960 The IOC has just alerted Trent, head of ground transport, 684 00:38:20,040 --> 00:38:22,120 to a kangaroo that has made its way 685 00:38:22,200 --> 00:38:27,880 onto the roof of a car park, all without a valid ticket. 686 00:38:27,960 --> 00:38:30,360 Oh, my little friend's come out for a nice stroll. 687 00:38:31,440 --> 00:38:34,280 Trent will need to make sure the roo is safely removed 688 00:38:34,360 --> 00:38:35,600 before too many customers 689 00:38:35,680 --> 00:38:38,520 wander up to the roof and find Skippy's cousin. 690 00:38:38,600 --> 00:38:41,240 Tom, can I get you to go to the other side? 691 00:38:41,320 --> 00:38:44,200 Ah, stop, stop, stop. 692 00:38:48,400 --> 00:38:50,480 Tom, can I get you to go to the other side 693 00:38:50,560 --> 00:38:52,840 and stop people coming up that helix ramp, please? 694 00:38:55,760 --> 00:39:00,200 Guys, I don't want any cars up here, so keep everybody away. 695 00:39:01,840 --> 00:39:04,880 We've just seen a customer just come through now, 696 00:39:04,960 --> 00:39:06,920 and that scared the kangaroo. 697 00:39:07,000 --> 00:39:10,560 The outcome of that isn't gonna be good if it gets scared. 698 00:39:10,640 --> 00:39:14,000 So we're going to block off all of the rooftop here. 699 00:39:14,080 --> 00:39:15,920 We've just got to make sure he keeps safe 700 00:39:16,000 --> 00:39:17,280 so everybody stays away. 701 00:39:18,440 --> 00:39:20,440 Because they're not in their surroundings, 702 00:39:20,520 --> 00:39:23,560 they could tend to maybe jump off the side. 703 00:39:23,640 --> 00:39:26,120 Trent has called in Wildlife Victoria 704 00:39:26,200 --> 00:39:28,200 to urgently sedate the kangaroo 705 00:39:28,280 --> 00:39:31,920 before it injures itself or a member of the public. 706 00:39:33,960 --> 00:39:35,640 The Department have got an injection 707 00:39:35,720 --> 00:39:39,200 so that they will calm the kangaroo down. 708 00:39:39,280 --> 00:39:40,697 Obviously, they're quite dangerous 709 00:39:40,720 --> 00:39:42,880 if they're not relaxed. 710 00:39:42,960 --> 00:39:45,600 So then they'll get the kangaroo, 711 00:39:45,680 --> 00:39:46,847 and then they will make sure 712 00:39:46,880 --> 00:39:49,280 that they release it somewhere safe 713 00:39:49,360 --> 00:39:53,720 so it doesn't get anymore anxiety to where it is today. 714 00:39:53,800 --> 00:39:58,440 So, hmm, hopefully it's all done very soon. 715 00:39:58,520 --> 00:40:01,160 The kangaroo's just coming to the forward of the car park now. 716 00:40:01,240 --> 00:40:05,240 The department, they're in the van, they've got the injection ready. 717 00:40:06,920 --> 00:40:10,080 They will calm the kangaroo down. 718 00:40:10,160 --> 00:40:13,320 Wildlife Victoria will need to dart the kangaroo 719 00:40:13,400 --> 00:40:14,800 with a tranquilliser gun 720 00:40:14,880 --> 00:40:18,600 to help it into a relaxed state before it can be removed. 721 00:40:18,680 --> 00:40:20,040 They just said 722 00:40:20,120 --> 00:40:22,880 if the kangaroo comes towards us, don't look at the kangaroo. 723 00:40:22,960 --> 00:40:24,002 Just keep your head down. 724 00:40:26,760 --> 00:40:28,360 And then the authorities will make sure 725 00:40:28,440 --> 00:40:31,040 we remove it to a safe location. 726 00:40:51,080 --> 00:40:52,800 They've given the kangaroo a relaxant, 727 00:40:52,880 --> 00:40:55,120 so it takes about 15 minutes to take effect. 728 00:40:56,400 --> 00:40:59,880 And now he or she is just looking like they're bathing in the sun, 729 00:40:59,960 --> 00:41:01,520 which is nice. 730 00:41:01,600 --> 00:41:04,640 The relaxant's taking effect, which is great. 731 00:41:04,720 --> 00:41:09,480 The kangaroo has gone from high on a roof to just plain high. 732 00:41:09,560 --> 00:41:11,920 Good man. Nice work. Thanks, buddy. 733 00:41:12,000 --> 00:41:15,160 So the top level of the car park can now reopen. 734 00:41:15,240 --> 00:41:16,840 Expect the unexpected. 735 00:41:16,920 --> 00:41:20,800 If it's not kangaroos, it might be cows. (LAUGHS) 736 00:41:20,880 --> 00:41:23,160 What airport has kangaroos and cows, hey? 737 00:41:26,320 --> 00:41:30,960 Whether it's Airside Safety, Ground Security, 738 00:41:31,040 --> 00:41:35,600 Environmental Protection, or Aviation Rescue Firefighters, 739 00:41:35,680 --> 00:41:39,040 every team at the airport has one priority - 740 00:41:39,120 --> 00:41:42,120 keeping passengers safe and secure 741 00:41:42,200 --> 00:41:44,960 no matter what comes their way. 742 00:41:47,200 --> 00:41:49,714 And Ubers are all good? We've got enough Ubers coming through? 743 00:41:49,720 --> 00:41:51,600 There's no issues in the holding area? 744 00:41:53,160 --> 00:41:56,720 An operation of this scale only works with team players. 745 00:41:59,160 --> 00:42:00,960 It's just a bit of a chess game here, 746 00:42:01,040 --> 00:42:02,760 so that's what we're good at doing - 747 00:42:02,840 --> 00:42:05,600 putting the pieces together and doing it all well. 748 00:42:05,680 --> 00:42:08,120 So, no matter what weird and wonderful things happen... 749 00:42:08,200 --> 00:42:11,400 Guys, I think we're gonna have to do what we did for Taylor Swift 750 00:42:11,480 --> 00:42:13,560 and get the temp fencing up. 751 00:42:13,640 --> 00:42:17,120 ..Melbourne Airport is ready for anything. 752 00:42:17,200 --> 00:42:20,160 We never know what's going to happen, but it's exciting. 753 00:42:20,240 --> 00:42:22,960 Captions by Red Bee Media 753 00:42:23,305 --> 00:43:23,180 Support us and become VIP member to remove all ads from www.OpenSubtitles.org