Airport 24/7

1 00:00:00,000 --> 00:00:00,160 Love you, mwah. And our 2 00:00:00,160 --> 00:00:00,360 Love you, mwah. And our last 3 00:00:00,361 --> 00:00:01,695 Love you, mwah. And our last day 4 00:00:07,800 --> 00:00:09,719 Ion scan came back positive. 5 00:00:09,720 --> 00:00:12,119 That's a significant trace of it. 6 00:00:12,120 --> 00:00:15,239 He has admitted to using. Did you use cocaine in Thailand? 7 00:00:15,240 --> 00:00:16,919 No, I didn't. Did you use cocaine in Vietnam? 8 00:00:16,920 --> 00:00:19,119 No. Did you use cocaine in the vicinity 9 00:00:19,120 --> 00:00:20,720 of the past two and a half weeks? 10 00:00:21,720 --> 00:00:23,640 Are you carrying drugs internally? No. 11 00:00:30,800 --> 00:00:35,920 In Australia, 'just down the road' can mean hundreds of kilometres. 12 00:00:37,240 --> 00:00:41,240 So, to keep everyone connected, we rely on planes... 13 00:00:43,200 --> 00:00:44,760 ..and lots of them. 14 00:00:47,160 --> 00:00:50,480 Crucial to this highway in the sky is Melbourne Airport. 15 00:00:53,120 --> 00:00:55,999 Melbourne Airport. Expect the unexpected. 16 00:00:56,000 --> 00:00:59,199 It's the busiest airport in the country 17 00:00:59,200 --> 00:01:00,999 that operates 24 hours a day... 18 00:01:01,000 --> 00:01:03,639 They might not have experienced something like this before. 19 00:01:03,640 --> 00:01:05,279 ..seven days a week. 20 00:01:05,280 --> 00:01:07,799 We've had fog, we've had rain. 21 00:01:07,800 --> 00:01:09,342 So, tonight, we've got to get it done. 22 00:01:10,920 --> 00:01:14,399 With unprecedented access... The team are always on alert. 23 00:01:14,400 --> 00:01:16,879 ..from the control tower... First aid call. 24 00:01:16,880 --> 00:01:19,079 ..to the tarmac. It's all about speed. 25 00:01:19,080 --> 00:01:22,239 ..to the airport's 24/7 nerve centre... 26 00:01:22,240 --> 00:01:24,439 Even if there's an incident, we're the ones scrambling 27 00:01:24,440 --> 00:01:25,959 and passengers still have a smooth journey. 28 00:01:25,960 --> 00:01:28,199 ..we're going behind the scenes. 29 00:01:28,200 --> 00:01:30,040 We're looking at the cameras now. 30 00:01:31,400 --> 00:01:34,160 ..to places very few people get to see... 31 00:01:35,760 --> 00:01:37,439 What's inside that? 32 00:01:37,440 --> 00:01:42,359 ..all to keep Melbourne Airport running smoothly, safely... 33 00:01:42,360 --> 00:01:44,399 Suspected firearm still in the chamber. 34 00:01:44,400 --> 00:01:46,119 ..and on time. 35 00:01:46,120 --> 00:01:47,599 Two down. One to go. 36 00:01:47,600 --> 00:01:49,559 At a 24/7 airport... 37 00:01:49,560 --> 00:01:50,799 ..every... 38 00:01:50,800 --> 00:01:53,439 I don't want this kangaroo jumping anywhere. 39 00:01:53,440 --> 00:01:54,879 ..second... 40 00:01:54,880 --> 00:01:57,399 ..counts. It's 10 to six. We're on scene. 41 00:01:57,400 --> 00:02:00,040 We've got a green light. We're good to go. 42 00:02:02,000 --> 00:02:08,074 43 00:02:19,160 --> 00:02:22,559 Between 2023 and 2024, 44 00:02:22,560 --> 00:02:25,239 passenger numbers at Melbourne Airport 45 00:02:25,240 --> 00:02:29,120 went from eight million to a massive 11 million. 46 00:02:30,880 --> 00:02:33,799 But not all travellers are coming for our weather. 47 00:02:33,800 --> 00:02:36,919 We've got some methamphetamine coming into Australia. 48 00:02:36,920 --> 00:02:40,399 Cocaine, heroin are certainly a concern as well. 49 00:02:40,400 --> 00:02:43,199 Fighting illicit drug imports costs Australia 50 00:02:43,200 --> 00:02:45,439 up to $16.5 billion a year. 51 00:02:45,440 --> 00:02:48,719 And it's the Australian Border Force 52 00:02:48,720 --> 00:02:53,920 on the frontline screening everyone who enters the country. 53 00:02:56,280 --> 00:03:00,199 Corps, stand at ease. 54 00:03:00,200 --> 00:03:01,759 Welcome to the graduation ceremony. 55 00:03:01,760 --> 00:03:03,479 My name is Nelson Kuhn. 56 00:03:03,480 --> 00:03:06,079 And after 12 months of hard work and training, 57 00:03:06,080 --> 00:03:09,119 we're graduating and becoming official sworn officers 58 00:03:09,120 --> 00:03:10,319 to the Australian Border Force. 59 00:03:10,320 --> 00:03:12,759 Hence the one stripe on each shoulder. 60 00:03:12,760 --> 00:03:14,959 Nelson Kuhn. 61 00:03:14,960 --> 00:03:16,399 I am excited to graduate today 62 00:03:16,400 --> 00:03:18,559 because I'll be finally able to get out there, 63 00:03:18,560 --> 00:03:19,959 boots on the ground... Congratulations. 64 00:03:19,960 --> 00:03:22,160 ..and make a difference to our community. 65 00:03:28,080 --> 00:03:31,319 Today is Nelson's first day on the job 66 00:03:31,320 --> 00:03:33,760 as an official ABF officer... 67 00:03:36,240 --> 00:03:40,839 ..working customs in Terminal 2's International Arrivals hall. 68 00:03:40,840 --> 00:03:42,960 Hello. How are you, sir? Hat off, please. 69 00:03:45,400 --> 00:03:48,359 It's the middle of the afternoon customs rush. 70 00:03:48,360 --> 00:03:49,799 We've got one of the gates not working, 71 00:03:49,800 --> 00:03:52,079 so we're just closing that one off. 72 00:03:52,080 --> 00:03:53,640 We'll open 93. Yep. Open all. 73 00:03:55,800 --> 00:03:58,959 He's been partnered with fellow ABF officer Anthony. 74 00:03:58,960 --> 00:04:01,040 What are your plans while you're in Melbourne? 75 00:04:02,560 --> 00:04:04,159 Glasses off. 76 00:04:04,160 --> 00:04:06,719 As Border Force officers, 77 00:04:06,720 --> 00:04:09,519 they're on the front line protecting Australia 78 00:04:09,520 --> 00:04:12,999 from passengers bringing in illegal goods. 79 00:04:13,000 --> 00:04:14,559 Ni hao. 80 00:04:14,560 --> 00:04:17,959 First day on the job - feels amazing. 81 00:04:17,960 --> 00:04:19,919 So, today, my responsibilities and roles 82 00:04:19,920 --> 00:04:23,039 will be placed in the secondary examination area. 83 00:04:23,040 --> 00:04:26,279 Xie xie. Bu ke qi. 84 00:04:26,280 --> 00:04:28,759 I will also be posted in the baggage examination hall, 85 00:04:28,760 --> 00:04:30,879 conducting a baggage examination on passengers 86 00:04:30,880 --> 00:04:32,440 that come through the hall. 87 00:04:33,680 --> 00:04:36,199 Right this way, sir. Just to this counter. 88 00:04:36,200 --> 00:04:39,039 Nelson is currently conducting a search of a gentleman 89 00:04:39,040 --> 00:04:42,559 who has returned to Melbourne from a hunting trip in the USA. 90 00:04:42,560 --> 00:04:44,120 I can't see what I'm folding. 91 00:04:45,400 --> 00:04:47,319 We're looking for prohibited imports. 92 00:04:47,320 --> 00:04:51,679 And these prohibited imports include weapons, guns and drugs. 93 00:04:51,680 --> 00:04:53,119 Just because there's knives in this bag, 94 00:04:53,120 --> 00:04:55,079 I'll just ask you to step back. 95 00:04:55,080 --> 00:04:57,319 He's self-declared bows and hunting knives. 96 00:04:57,320 --> 00:04:59,279 Thanks for having them in a container. 97 00:04:59,280 --> 00:05:02,679 He did say this is the first time he's had his bags examined, 98 00:05:02,680 --> 00:05:05,679 but he had a history in maritime, so he understands 99 00:05:05,680 --> 00:05:08,319 the delicate job we have in scrutinising each passenger 100 00:05:08,320 --> 00:05:10,639 and their goods as they come through. 101 00:05:10,640 --> 00:05:12,199 Just head to the grand exit. 102 00:05:12,200 --> 00:05:14,439 No worries. Thank you. 103 00:05:14,440 --> 00:05:17,799 The ABF's job is to keep customs flowing smoothly 104 00:05:17,800 --> 00:05:20,640 while applying the right level of scrutiny. 105 00:05:22,400 --> 00:05:24,279 This passenger cleared screening 106 00:05:24,280 --> 00:05:27,719 in under 20 minutes with nothing prohibited. 107 00:05:27,720 --> 00:05:29,960 But not everyone is so quick. 108 00:05:31,920 --> 00:05:34,119 Nelson just had a traveller flagged 109 00:05:34,120 --> 00:05:37,439 for a baggage search after raising a few red flags 110 00:05:37,440 --> 00:05:39,840 with suspicious behaviour. 111 00:05:41,040 --> 00:05:43,199 What did you do in Thailand? 112 00:05:43,200 --> 00:05:45,839 Basically partied a bit too hard... 113 00:05:45,840 --> 00:05:47,359 In what way? 114 00:05:47,360 --> 00:05:50,199 I was just, I was just, I haven't drank in a while, so... 115 00:05:50,200 --> 00:05:52,519 OK. Yeah. I haven't drank in a while. 116 00:05:52,520 --> 00:05:54,519 I've been trying to drop my gut. So, yeah. 117 00:05:54,520 --> 00:05:55,919 Me too. Yeah. 118 00:05:55,920 --> 00:05:57,279 I'm trying. 119 00:05:57,280 --> 00:05:59,359 The passenger was referred from the exit marshal 120 00:05:59,360 --> 00:06:00,999 in the baggage examination hall, 121 00:06:01,000 --> 00:06:04,119 and it was to conduct a partial examination 122 00:06:04,120 --> 00:06:06,239 on the passenger's luggage. 123 00:06:06,240 --> 00:06:07,559 Is this all your baggage? Yes. 124 00:06:07,560 --> 00:06:09,199 You packed the bags yourself? Yes. 125 00:06:09,200 --> 00:06:11,279 Are you fully aware of the contents of the bags? 126 00:06:11,280 --> 00:06:12,479 Yes. 127 00:06:12,480 --> 00:06:15,039 This passenger has returned from travelling 128 00:06:15,040 --> 00:06:17,039 through both Vietnam and Thailand, 129 00:06:17,040 --> 00:06:20,599 known to be part of the drug trade's Golden Triangle. 130 00:06:20,600 --> 00:06:22,919 I'm just going to go through... Go ahead, mate. 131 00:06:22,920 --> 00:06:24,504 ..and examine your bag. Yeah. Go ahead. 132 00:06:26,840 --> 00:06:29,399 Upon the examination of the baggage, 133 00:06:29,400 --> 00:06:32,200 a lot of contents, a lot of clothing articles... 134 00:06:34,320 --> 00:06:36,679 You've got some vapes? Yeah, they're all out of battery. 135 00:06:36,680 --> 00:06:38,759 They're all out of fluid. OK, yeah. 136 00:06:38,760 --> 00:06:42,680 There were a few little satchels that had no items inside. 137 00:06:44,160 --> 00:06:46,119 What's inside that? 138 00:06:46,120 --> 00:06:48,039 What did you have? 139 00:06:48,040 --> 00:06:50,040 I could see a white powdery trace. 140 00:06:55,840 --> 00:07:00,040 While ABF officers deal with incoming passengers and their luggage... 141 00:07:03,680 --> 00:07:07,640 ..there's a massive automated system beneath each terminal... 142 00:07:10,120 --> 00:07:13,959 ..that sends checked-in bags to the baggage handling team, 143 00:07:13,960 --> 00:07:16,959 who make sure they get to the right aircraft. 144 00:07:16,960 --> 00:07:18,479 I'm Brodie. 145 00:07:18,480 --> 00:07:21,679 I'm the baggage duty manager for Melbourne Airport, one of four. 146 00:07:21,680 --> 00:07:25,040 But my job and role is to just support anything to do with baggage. 147 00:07:26,840 --> 00:07:28,839 The scope of my job is quite large. 148 00:07:28,840 --> 00:07:31,200 Anything that's to do with the bag, I'm there. 149 00:07:32,880 --> 00:07:36,839 Whether it's a bag drop, the baggage system, 150 00:07:36,840 --> 00:07:39,039 bags on the floor, missed bags, 151 00:07:39,040 --> 00:07:42,399 bags that have missed flights, 152 00:07:42,400 --> 00:07:43,919 bags that don't have tags. 153 00:07:43,920 --> 00:07:45,759 The list goes on. 154 00:07:45,760 --> 00:07:49,479 So if it's got to do with the bag, I'm there to help fix the problem. 155 00:07:49,480 --> 00:07:50,800 You got Perth? 156 00:07:53,640 --> 00:07:57,359 Today's no ordinary day for Brodie and her team. 157 00:07:57,360 --> 00:07:59,639 Melbourne Airport is in the middle of 158 00:07:59,640 --> 00:08:03,560 a major X-ray scanner upgrade to boost security. 159 00:08:04,880 --> 00:08:09,759 Beneath each terminal lies a central nervous system of conveyor belts, 160 00:08:09,760 --> 00:08:12,919 scanners and X-ray machines, 161 00:08:12,920 --> 00:08:17,639 all working together to sort and screen every single bag 162 00:08:17,640 --> 00:08:20,679 before it's loaded on to a flight. 163 00:08:20,680 --> 00:08:22,999 The Terminal 1 bag room is having major works. 164 00:08:23,000 --> 00:08:26,359 The engineering team have to cut the belt to be able to fit in 165 00:08:26,360 --> 00:08:29,639 the new baggage screening X-ray that's going in. 166 00:08:29,640 --> 00:08:33,119 But to do that, they have to cut off half the bag room. 167 00:08:33,120 --> 00:08:35,759 So this is the old one, but the one going in, 168 00:08:35,760 --> 00:08:39,039 it's probably nearly twice as big, I reckon, a lot heavier as well. 169 00:08:39,040 --> 00:08:40,160 They're a lot heavier. 170 00:08:41,600 --> 00:08:44,839 The new X-ray machines come with a major upgrade - 171 00:08:44,840 --> 00:08:46,079 3D imaging, 172 00:08:46,080 --> 00:08:49,879 giving security teams a much clearer look at 173 00:08:49,880 --> 00:08:52,080 what's inside every bag. 174 00:08:53,320 --> 00:08:54,679 So this is the baggage system 175 00:08:54,680 --> 00:08:57,279 where they'll have to be cutting down the belts. 176 00:08:57,280 --> 00:08:59,999 They'll have to cut through that, re-engineer it 177 00:09:00,000 --> 00:09:02,120 to make sure that the new X-ray can fit in. 178 00:09:03,640 --> 00:09:06,359 To pull off this major upgrade, 179 00:09:06,360 --> 00:09:11,080 the airport has to shut down 70% of the bag room's belt system. 180 00:09:12,320 --> 00:09:16,239 But they still need to get the same number of flights out 181 00:09:16,240 --> 00:09:18,639 between 6:00 and 9:00PM tonight. 182 00:09:18,640 --> 00:09:20,759 No pressure. 183 00:09:20,760 --> 00:09:24,079 On a normal running day, this bag room has 14 laterals. 184 00:09:24,080 --> 00:09:26,279 A lateral is where all the bags come down. 185 00:09:26,280 --> 00:09:28,199 So the belt system on the ground here, 186 00:09:28,200 --> 00:09:29,559 that would be a lateral. 187 00:09:29,560 --> 00:09:30,839 We'll be going down to three. 188 00:09:30,840 --> 00:09:32,239 And on those three laterals, 189 00:09:32,240 --> 00:09:35,920 we're going to have to load 16 flights in three hours. 190 00:09:37,000 --> 00:09:40,719 16 flights means approximately 2,000 bags 191 00:09:40,720 --> 00:09:44,559 all coming down only three remaining chutes. 192 00:09:44,560 --> 00:09:46,519 Five minutes, is it alright if we shut you? 193 00:09:46,520 --> 00:09:50,199 It could mean big luggage traffic jams. 194 00:09:50,200 --> 00:09:52,080 Literally counting down the minutes. 195 00:09:53,680 --> 00:09:55,839 I'm up for the challenge. I love a challenge, I love it, 196 00:09:55,840 --> 00:09:58,719 I live for it. That's why I work at the airport. 197 00:09:58,720 --> 00:10:00,360 It's exciting. 198 00:10:05,440 --> 00:10:08,919 Back upstairs at International Arrivals, 199 00:10:08,920 --> 00:10:12,240 Nelson has discovered something quite interesting. 200 00:10:13,280 --> 00:10:15,439 Now, what's inside this little sachet? 201 00:10:15,440 --> 00:10:17,399 I honestly probably couldn't tell you. 202 00:10:17,400 --> 00:10:20,159 Probably from... I've had this bag for about, what, two, 203 00:10:20,160 --> 00:10:22,079 two and a half years? Two and a half years. 204 00:10:22,080 --> 00:10:25,840 So this is the only bag that I have that I could fit stuff in. 205 00:10:27,480 --> 00:10:33,040 I really wanted to allay my suspicions on the answers I'm given. 206 00:10:36,520 --> 00:10:38,480 So, no angel. What do you mean? 207 00:10:42,120 --> 00:10:43,760 Yeah? What did you do? 208 00:10:45,360 --> 00:10:48,439 OK. What type of pills? 209 00:10:48,440 --> 00:10:51,519 When was the last time you had ecstasy? 210 00:10:51,520 --> 00:10:53,279 A lot of the questions that I asked, 211 00:10:53,280 --> 00:10:55,999 the answers were met with a bit of vagueness. 212 00:10:56,000 --> 00:10:59,759 Inaccuracies and inconsistent time frames. 213 00:10:59,760 --> 00:11:02,280 And how many times have you taken extasy? 214 00:11:03,720 --> 00:11:05,800 Yeah. So more times than you can count. 215 00:11:07,440 --> 00:11:09,239 OK. Yeah. 216 00:11:09,240 --> 00:11:12,319 The man's inconsistent and vague answers 217 00:11:12,320 --> 00:11:14,439 leave Nelson no choice. 218 00:11:14,440 --> 00:11:17,040 He's sending it up the chain. 219 00:11:18,480 --> 00:11:22,439 Yeah. Can we organise an ion scan for inside that? 220 00:11:22,440 --> 00:11:23,999 So what we're going to do, 221 00:11:24,000 --> 00:11:28,040 we're going to do a substance and trace test on your bag. 222 00:11:29,000 --> 00:11:32,359 Ion mobility spectrometry or IMS... 223 00:11:32,360 --> 00:11:33,799 Just scan the bottom. 224 00:11:33,800 --> 00:11:37,039 ..is a technique used in airport scanners 225 00:11:37,040 --> 00:11:39,239 to detect drugs and explosives. 226 00:11:39,240 --> 00:11:41,399 It's a highly sensitive method 227 00:11:41,400 --> 00:11:44,920 capable of detecting minute traces of drugs. 228 00:11:46,040 --> 00:11:49,119 And that's it? Yeah. For the moment, yeah. 229 00:11:49,120 --> 00:11:53,999 While Nelson continues to question the passenger and search his bags... 230 00:11:54,000 --> 00:11:56,359 So I'll ask you this. Have you been in the company of ecstasy 231 00:11:56,360 --> 00:11:58,199 in the past two and a half weeks? No. 232 00:11:58,200 --> 00:11:59,879 No? OK. 233 00:11:59,880 --> 00:12:03,759 Anthony runs an IMS test on the bag swipe sample. 234 00:12:03,760 --> 00:12:06,959 Put the surface onto passenger's bag 235 00:12:06,960 --> 00:12:11,719 and it will look for traces of either narcotics or explosives. 236 00:12:11,720 --> 00:12:16,159 The scanner has quickly picked up a positive result. 237 00:12:16,160 --> 00:12:17,719 It's a significant trace of it. 238 00:12:17,720 --> 00:12:20,800 It's come back positive for cocaine. 239 00:12:30,000 --> 00:12:32,920 we would escalate that to the Australian Federal Police. 240 00:12:35,440 --> 00:12:39,320 So the ion scan came back positive for readings of cocaine. 241 00:12:40,520 --> 00:12:44,279 Importing drugs into Australia is a federal offence, 242 00:12:44,280 --> 00:12:46,319 with penalties ranging from fines 243 00:12:46,320 --> 00:12:51,159 in the hundreds of thousands of dollars to life in prison. 244 00:12:51,160 --> 00:12:53,119 There's been presumptive positive of cocaine. 245 00:12:53,120 --> 00:12:55,199 Yep. 246 00:12:55,200 --> 00:12:58,479 It's Nelson's first day on the job 247 00:12:58,480 --> 00:13:01,519 and with a positive IMS test result, 248 00:13:01,520 --> 00:13:06,399 he's got no choice but to carry out an additional screening. 249 00:13:06,400 --> 00:13:08,839 The examination needs to take as long as it needs. 250 00:13:08,840 --> 00:13:11,159 Instead of just a partial examination, 251 00:13:11,160 --> 00:13:14,439 we're going to do 100% of his bags 252 00:13:14,440 --> 00:13:15,919 as well as an X-ray. 253 00:13:15,920 --> 00:13:16,999 Can you tell me why is there 254 00:13:17,000 --> 00:13:19,639 a presumptive positive detection for cocaine? 255 00:13:19,640 --> 00:13:20,719 I honestly couldn't tell you. 256 00:13:20,720 --> 00:13:22,999 This is the first time I've used this suitcase. 257 00:13:23,000 --> 00:13:24,479 This suitcase has been used by my family, 258 00:13:24,480 --> 00:13:26,359 this is the first time I've touched the suitcase, man. 259 00:13:26,360 --> 00:13:28,479 Based on the presumptive positive rating, 260 00:13:28,480 --> 00:13:32,399 it gives us a sort of understanding that they may be concealing 261 00:13:32,400 --> 00:13:35,320 a prohibited item on themselves or in their luggage. 262 00:13:36,880 --> 00:13:39,079 When was the last time you were in the company of cocaine? 263 00:13:39,080 --> 00:13:40,679 Probably, like, three months ago. 264 00:13:40,680 --> 00:13:43,040 So you've taken cocaine? Yeah. 265 00:13:44,280 --> 00:13:46,839 As this is my first encounter with a passenger 266 00:13:46,840 --> 00:13:49,519 that has openly declared they've used ecstasy 267 00:13:49,520 --> 00:13:51,279 and other prohibited imports, 268 00:13:51,280 --> 00:13:54,279 such as marijuana and cocaine, 269 00:13:54,280 --> 00:13:57,359 I thought I would have to inquire a bit further. 270 00:13:57,360 --> 00:13:59,239 Making a false and misleading statement to 271 00:13:59,240 --> 00:14:01,999 a Commonwealth officer is a Commonwealth offence. 272 00:14:02,000 --> 00:14:04,119 I'm fully aware, I'm fully aware. Yeah. Yeah. OK. 273 00:14:04,120 --> 00:14:05,919 So, did you use cocaine in Thailand? No, I didn't. 274 00:14:05,920 --> 00:14:07,359 Did you use cocaine in Vietnam? No. 275 00:14:07,360 --> 00:14:10,839 Did you use cocaine in the vicinity of the past two and a half weeks? 276 00:14:10,840 --> 00:14:11,840 No. 277 00:14:11,841 --> 00:14:13,319 No? No. 278 00:14:13,320 --> 00:14:15,399 Have you used it overseas? No. Never. 279 00:14:15,400 --> 00:14:16,960 OK. 280 00:14:21,280 --> 00:14:23,759 Next bag. Yeah. 281 00:14:23,760 --> 00:14:28,520 All the cases that we've put through the X-ray have been clear so far. 282 00:14:30,000 --> 00:14:32,919 So I can confidently say that there's nothing concealed 283 00:14:32,920 --> 00:14:34,800 within the linings of these suitcases. 284 00:14:36,920 --> 00:14:40,919 Despite the presumptive positive result for cocaine, 285 00:14:40,920 --> 00:14:43,959 officers haven't found any actual substances 286 00:14:43,960 --> 00:14:46,080 in the passenger's luggage. 287 00:14:50,920 --> 00:14:52,759 He has admitted to using, 288 00:14:52,760 --> 00:14:55,679 but he doesn't have any with him today. 289 00:14:55,680 --> 00:15:00,760 So ABF supervisor Ravi is stepping in to assess the situation. 290 00:15:04,880 --> 00:15:06,479 So, Nelson, what are your thoughts? 291 00:15:06,480 --> 00:15:08,480 Possibly internal concealment. 292 00:15:12,200 --> 00:15:14,919 Getting in his trousers? In his underwear? 293 00:15:14,920 --> 00:15:17,600 Yeah, possibly. Yeah. OK. 294 00:15:19,080 --> 00:15:21,159 Are you happy for me to come and have a quick conversation? 295 00:15:21,160 --> 00:15:22,760 Yeah. 296 00:15:25,800 --> 00:15:27,919 How are you doing today? Yeah. Good. How are you? 297 00:15:27,920 --> 00:15:31,399 Not bad. It could be better because the machines 298 00:15:31,400 --> 00:15:33,719 that have just tested the bags... Yeah. 299 00:15:33,720 --> 00:15:36,200 ..have blown for cocaine. Yeah, that, I've heard, yep. 300 00:15:43,600 --> 00:15:45,599 When was the last time you used? About three months ago. 301 00:15:45,600 --> 00:15:47,439 Three months? Yeah. OK. 302 00:15:47,440 --> 00:15:49,279 Have you anything in your pocket? No. 303 00:15:49,280 --> 00:15:51,040 Can you pat yourself your pockets? 304 00:15:54,200 --> 00:15:56,200 Are you carrying drugs internally? No. 305 00:16:04,760 --> 00:16:06,840 Yeah. Go ahead. OK. 306 00:16:08,240 --> 00:16:10,280 Yeah, easy, man. OK. 307 00:16:11,240 --> 00:16:12,640 Yeah. 308 00:16:28,720 --> 00:16:30,160 Yep. 309 00:16:33,480 --> 00:16:34,519 Yeah. 310 00:16:34,520 --> 00:16:35,799 Yeah, no, I know. 311 00:16:35,800 --> 00:16:37,799 OK. 312 00:16:37,800 --> 00:16:39,000 Alright. Yep. 313 00:16:40,160 --> 00:16:44,159 Based on the passenger's answers and the bag search, 314 00:16:44,160 --> 00:16:45,759 Ravi has made the decision 315 00:16:45,760 --> 00:16:48,759 that he is not concealing prohibited drugs. 316 00:16:48,760 --> 00:16:50,479 Cheers, guys. Thanks. Have a great day. 317 00:16:50,480 --> 00:16:52,399 You too. Thank you. 318 00:16:52,400 --> 00:16:54,359 Thanks for your patience today. No, it's all good. 319 00:16:54,360 --> 00:16:57,759 I believe this passenger was embarrassed to declare 320 00:16:57,760 --> 00:17:00,359 that he was taking illicit substances. 321 00:17:00,360 --> 00:17:04,519 If we had a physical item of cocaine in the luggage, 322 00:17:04,520 --> 00:17:06,919 that would have constituted a Commonwealth offence 323 00:17:06,920 --> 00:17:08,560 of importing a prohibited import. 324 00:17:14,400 --> 00:17:18,039 Down in baggage handling, the clock's ticking, 325 00:17:18,040 --> 00:17:20,239 as duty manager Brodie edges closer to the start 326 00:17:20,240 --> 00:17:22,959 of the big X-ray system upgrade. 327 00:17:22,960 --> 00:17:26,879 We've already changed the X-rays out in T4, 328 00:17:26,880 --> 00:17:28,479 T3, it's now T1's turn, 329 00:17:28,480 --> 00:17:31,960 and next it will be the big one in International at T2. 330 00:17:34,200 --> 00:17:36,160 In 10 minutes, it's go time. 331 00:17:37,600 --> 00:17:39,999 They'll be shutting down half the bag room, 332 00:17:40,000 --> 00:17:42,119 and then the ground handlers will only be left with 333 00:17:42,120 --> 00:17:44,360 three laterals to load the 16 flights. 334 00:17:46,080 --> 00:17:48,719 But while they are prepped and ready... 335 00:17:48,720 --> 00:17:50,559 Alright, it's go time. 336 00:17:50,560 --> 00:17:53,919 ..it seems that not all staff in the airport 337 00:17:53,920 --> 00:17:56,239 have been given the right info. 338 00:17:56,240 --> 00:17:58,639 Hey, Brodie. Hey, I missed your call. 339 00:17:58,640 --> 00:18:01,359 Can you tell them to stop checking in at Jetstar? 340 00:18:01,360 --> 00:18:04,039 Are they checking in at Jetstar? Yeah. 341 00:18:04,040 --> 00:18:05,560 Alright, I'll call them. 342 00:18:07,000 --> 00:18:11,159 Hey, Jase. So at 6:00 when we flipped over, 343 00:18:11,160 --> 00:18:13,519 but they're still checking in at the old Jetstar counters 344 00:18:13,520 --> 00:18:14,839 and they have to stop. 345 00:18:14,840 --> 00:18:17,519 The bags won't be able to get down here. 346 00:18:17,520 --> 00:18:20,759 Might be some bags stuck up on the belt system. 347 00:18:20,760 --> 00:18:23,879 We'll rescue those as long as they don't keep going. 348 00:18:23,880 --> 00:18:27,359 The bags in question are now being retrieved 349 00:18:27,360 --> 00:18:32,039 and brought downstairs for Brodie and the team to process manually. 350 00:18:32,040 --> 00:18:34,959 But there's already another problem. 351 00:18:34,960 --> 00:18:38,600 I can smell, like, beer. Alcohol. 352 00:18:39,880 --> 00:18:41,319 Someone spill something? 353 00:18:41,320 --> 00:18:43,080 Maybe someone's bag's burst. 354 00:18:46,640 --> 00:18:49,720 I think someone's put alcohol in their bag and it's broke. 355 00:18:52,200 --> 00:18:53,560 I can smell it. 356 00:18:54,560 --> 00:18:57,440 Look at this. It's alcohol for sure. 357 00:18:58,800 --> 00:19:00,280 No? Maybe not. 358 00:19:02,760 --> 00:19:04,359 Yep. 359 00:19:04,360 --> 00:19:06,879 Great. 360 00:19:06,880 --> 00:19:11,279 Adding even more pressure to an already stressful situation, 361 00:19:11,280 --> 00:19:16,319 Brodie now has to call maintenance for a pipe leak above the bag room. 362 00:19:16,320 --> 00:19:20,359 Judging by the smell, it's definitely not water. 363 00:19:20,360 --> 00:19:22,319 Hey, Lisa, it's Brodie. 364 00:19:22,320 --> 00:19:24,959 We've got a pipe leaking onto the road, 365 00:19:24,960 --> 00:19:26,799 and it doesn't smell like water. 366 00:19:26,800 --> 00:19:28,840 It smells like a dirty bar. 367 00:19:30,920 --> 00:19:32,587 It's the first I've seen of that, though. 368 00:19:33,960 --> 00:19:36,439 This will get fixed at some point tonight. 369 00:19:36,440 --> 00:19:38,440 But first I've seen beer coming from the roof. 370 00:19:46,200 --> 00:19:50,120 Commercial jet aircraft are the gold standard of aviation. 371 00:19:52,520 --> 00:19:55,840 They fly fast and carry almost anything. 372 00:19:57,600 --> 00:19:59,399 But before they can soar, 373 00:19:59,400 --> 00:20:02,760 they need a little help getting off the ground. 374 00:20:08,840 --> 00:20:11,679 I'm a pushback driver, so I'm moving aircraft, 375 00:20:11,680 --> 00:20:14,160 moving million-dollar planes around the airport. 376 00:20:15,520 --> 00:20:17,719 It's beautiful today. Absolutely beautiful. 377 00:20:17,720 --> 00:20:19,839 The best of Melbourne. 378 00:20:19,840 --> 00:20:23,919 Pushback drivers have to run like clockwork 379 00:20:23,920 --> 00:20:29,319 because OTP or 'on time performance' is how the airlines measure success. 380 00:20:29,320 --> 00:20:31,159 Precision is everything in aviation 381 00:20:31,160 --> 00:20:33,239 in terms of aircraft landing and departing. 382 00:20:33,240 --> 00:20:36,159 A pushback tug might look small, 383 00:20:36,160 --> 00:20:38,919 but these little trucks can easily push back planes 384 00:20:38,920 --> 00:20:43,159 weighing over a whopping 500 tonnes. 385 00:20:43,160 --> 00:20:44,719 When aircraft come in, 386 00:20:44,720 --> 00:20:46,799 they're under their own engine power, 387 00:20:46,800 --> 00:20:49,359 but when they're needing to depart, they can't reverse out. 388 00:20:49,360 --> 00:20:51,479 So it's the job of a pushback tug 389 00:20:51,480 --> 00:20:53,272 to move them out and away from the terminal. 390 00:20:55,200 --> 00:20:59,039 While an aeroplane's jet engines do have reverse thrusters, 391 00:20:59,040 --> 00:21:01,999 using them in a bay would be dangerous 392 00:21:02,000 --> 00:21:04,559 for staff and ground crew, 393 00:21:04,560 --> 00:21:07,240 so they need a little help to back out. 394 00:21:08,840 --> 00:21:11,079 We're at the domestic phase at the moment here in Melbourne. 395 00:21:11,080 --> 00:21:12,747 This aircraft is due to go out at midday. 396 00:21:15,120 --> 00:21:18,559 Towbar is connected. I've done my checks for that. 397 00:21:18,560 --> 00:21:20,360 So it's all connected up correctly. 398 00:21:21,440 --> 00:21:23,279 So once the bridge is retracted, 399 00:21:23,280 --> 00:21:26,760 the engineers will give me a thumbs up when we're ready to go. 400 00:21:28,120 --> 00:21:31,799 There is an aircraft behind us on the apron who have pushed before, 401 00:21:31,800 --> 00:21:34,159 so we've still got to wait for that traffic to vacate before we... 402 00:21:34,160 --> 00:21:35,400 Before we move. 403 00:21:37,080 --> 00:21:39,399 Pushback traffic at airport bays 404 00:21:39,400 --> 00:21:45,079 usually means just one plane can be moved on to the taxiway at a time. 405 00:21:45,080 --> 00:21:46,719 It's a tight dance. 406 00:21:46,720 --> 00:21:51,239 679 Foxtrot 1, pushback approved. 407 00:21:51,240 --> 00:21:54,359 If pushback traffic flow could be improved, 408 00:21:54,360 --> 00:21:56,119 airlines could schedule more flights 409 00:21:56,120 --> 00:21:59,759 to keep up with growing passenger numbers. 410 00:21:59,760 --> 00:22:02,119 So, today, Melbourne Airport 411 00:22:02,120 --> 00:22:05,439 is trialling something pretty special. 412 00:22:05,440 --> 00:22:09,639 The plan is that they'll push back from gulf 45 and fox 16. 413 00:22:09,640 --> 00:22:14,279 Interface manager Jarred and aviation program manager Peter 414 00:22:14,280 --> 00:22:18,279 are preparing to undertake a dual taxiway pushback trial, 415 00:22:18,280 --> 00:22:21,759 which has been a long time in the making. 416 00:22:21,760 --> 00:22:23,439 We'll do a walk over with the pushback drivers 417 00:22:23,440 --> 00:22:25,479 here and here. 418 00:22:25,480 --> 00:22:27,759 The Dual Taxi Lanes project has been around for a long time. 419 00:22:27,760 --> 00:22:31,519 We safeguarded it over 10 years ago. 420 00:22:31,520 --> 00:22:33,679 At the moment, there's a single line down the middle 421 00:22:33,680 --> 00:22:35,519 and that's what the aircraft follow. 422 00:22:35,520 --> 00:22:37,399 And then they go into the bays. 423 00:22:37,400 --> 00:22:39,999 What we're proposing now is to split that into two lines 424 00:22:40,000 --> 00:22:42,199 for the respective bays on either side, 425 00:22:42,200 --> 00:22:44,879 and it means you can get simultaneous movements 426 00:22:44,880 --> 00:22:47,239 where previously you'd have one aircraft coming in 427 00:22:47,240 --> 00:22:49,479 and they'd have to hold and give way to others. 428 00:22:49,480 --> 00:22:51,879 Now we can have multiple movements at the same time 429 00:22:51,880 --> 00:22:53,239 so you can get to the bay quicker. 430 00:22:53,240 --> 00:22:55,519 Also, you can push back at the same time 431 00:22:55,520 --> 00:22:57,679 and get out quicker for your departure, 432 00:22:57,680 --> 00:23:00,519 so it speeds up arrivals and departures. 433 00:23:00,520 --> 00:23:03,759 I've been working on this the whole time I've been at the airport. 434 00:23:03,760 --> 00:23:06,359 It's going to be great to actually finally see it 435 00:23:06,360 --> 00:23:07,479 start to get used. 436 00:23:07,480 --> 00:23:08,799 At the airport, 437 00:23:08,800 --> 00:23:12,759 saving an airline time is saving them money. 438 00:23:12,760 --> 00:23:16,439 So both Jetstar and Virgin Australia are excited 439 00:23:16,440 --> 00:23:20,159 to lend an aircraft and pushback crew to Jarred and Peter 440 00:23:20,160 --> 00:23:23,879 to conduct the test over the next two hours. 441 00:23:23,880 --> 00:23:26,759 G'day. G'day. How are you? Good. 442 00:23:26,760 --> 00:23:28,999 So, if you have a walk around out there, 443 00:23:29,000 --> 00:23:30,359 just have a look at the markings. 444 00:23:30,360 --> 00:23:32,479 I've seen the... Comfortable they're visible enough? 445 00:23:32,480 --> 00:23:34,919 Know, sort of, what you're doing? 446 00:23:34,920 --> 00:23:37,119 We just had a run through with Virgin about 447 00:23:37,120 --> 00:23:39,119 the pushback and the movement. 448 00:23:39,120 --> 00:23:41,080 Have you ran through similar with Jetstar? 449 00:23:43,080 --> 00:23:45,359 Today's trial is crucial. 450 00:23:45,360 --> 00:23:50,720 The plan is to roll out dual aircraft pushbacks in a month's time. 451 00:23:51,760 --> 00:23:55,719 But if the pushback drivers aren't trained on the new technique, 452 00:23:55,720 --> 00:23:58,519 the planes could end up too close to each other, 453 00:23:58,520 --> 00:24:00,800 which isn't good for anyone. 454 00:24:02,640 --> 00:24:04,519 All eyes are on this. 455 00:24:04,520 --> 00:24:07,679 CEO talked about it last week in an update to the team, 456 00:24:07,680 --> 00:24:09,519 so it's got a lot of attention. 457 00:24:09,520 --> 00:24:12,359 It was mentioned this morning by the chief of aviation. 458 00:24:12,360 --> 00:24:15,559 So, um, yeah, all the eyeballs of the airport management 459 00:24:15,560 --> 00:24:17,559 within the respective airlines, 460 00:24:17,560 --> 00:24:20,479 um, everyone really wants this to be successful. 461 00:24:20,480 --> 00:24:22,319 While it looks like everything's set 462 00:24:22,320 --> 00:24:25,639 and today's planning has gone off without a hitch, 463 00:24:25,640 --> 00:24:28,759 Jarred's received a call that could change all of that. 464 00:24:28,760 --> 00:24:33,159 Yep. 465 00:24:33,160 --> 00:24:35,319 I got a call from our integrated operations centre 466 00:24:35,320 --> 00:24:38,919 saying this aircraft needs to go back for a departure soon, 467 00:24:38,920 --> 00:24:40,999 so Virgin is sort of a bit twitchy. 468 00:24:41,000 --> 00:24:42,759 They want to get it, get the trial done, 469 00:24:42,760 --> 00:24:44,399 get the aircraft out. 470 00:24:44,400 --> 00:24:47,759 The original plan was that we'd have this aircraft for a two-hour slot, 471 00:24:47,760 --> 00:24:49,560 so, yes, not all going to plan. 472 00:24:51,120 --> 00:24:53,120 Yeah. Alright. Chat soon. Bye. 473 00:24:54,560 --> 00:24:59,519 Virgin Australia need their plane back sooner rather than later, 474 00:24:59,520 --> 00:25:02,399 which leaves just 20 minutes 475 00:25:02,400 --> 00:25:04,719 and one go at the trial. 476 00:25:04,720 --> 00:25:07,199 All of the risks are very controlled in this sort of environment. 477 00:25:07,200 --> 00:25:09,679 If we went into go live without doing this trial, 478 00:25:09,680 --> 00:25:13,639 it means we're really opening ourselves up to potential unknowns. 479 00:25:13,640 --> 00:25:15,519 And when there's unknowns, 480 00:25:15,520 --> 00:25:17,679 that's when issues arise. 481 00:25:17,680 --> 00:25:21,679 The team's meticulous planning could all be in vain 482 00:25:21,680 --> 00:25:25,480 if this single pushback does not go to plan. 483 00:25:34,320 --> 00:25:38,039 it means that airlines will be able to add more flights 484 00:25:38,040 --> 00:25:40,760 arriving and departing Melbourne Airport. 485 00:25:44,840 --> 00:25:48,999 However, more flights means more pilots. 486 00:25:49,000 --> 00:25:53,079 And currently, there's an industry-wide shortage. 487 00:25:53,080 --> 00:25:55,679 But with the demand for travel increasing, 488 00:25:55,680 --> 00:26:00,680 airlines and airports are investing heavily in training and recruitment. 489 00:26:02,120 --> 00:26:06,159 Here in Melbourne, at the Qantas Flight Training Facility, 490 00:26:06,160 --> 00:26:10,239 new pilots are put to the test as they hone their skills 491 00:26:10,240 --> 00:26:12,519 in state-of-the-art simulators. 492 00:26:12,520 --> 00:26:13,879 I'm Philip Schwarz. 493 00:26:13,880 --> 00:26:17,639 I'm the Boeing training and checking manager at Jetstar, 494 00:26:17,640 --> 00:26:20,319 and I'm standing next to my son, Patrick Schwarz, 495 00:26:20,320 --> 00:26:23,799 who has joined the airline a little over a year ago 496 00:26:23,800 --> 00:26:27,720 and is a first officer on the Airbus A320. 497 00:26:30,640 --> 00:26:32,239 I've always wanted to be a pilot. 498 00:26:32,240 --> 00:26:34,599 And I pursued that starting at 499 00:26:34,600 --> 00:26:37,759 the Qantas Group Pilot Academy in 2021. 500 00:26:37,760 --> 00:26:39,439 In you go, Pat. 501 00:26:39,440 --> 00:26:41,559 When I found out that Patrick was really interested in 502 00:26:41,560 --> 00:26:42,839 becoming a pilot, 503 00:26:42,840 --> 00:26:46,720 it was one of those joyous plus terror-type feelings. 504 00:26:47,720 --> 00:26:50,439 I haven't been involved in Patrick's training. 505 00:26:50,440 --> 00:26:51,839 It's been very arm's length. 506 00:26:51,840 --> 00:26:54,319 Morning, Patrick. Morning. 507 00:26:54,320 --> 00:26:55,959 That would be a conflict of interest. 508 00:26:55,960 --> 00:26:58,359 Looking forward to this? Sure am. 509 00:26:58,360 --> 00:27:00,199 I didn't really want to teach him to fly 510 00:27:00,200 --> 00:27:01,959 because I had to teach him to drive. 511 00:27:01,960 --> 00:27:03,760 Yeah, it wasn't that bad. 512 00:27:07,680 --> 00:27:13,919 Jetstar's biggest plane is the new Boeing 787 Dreamliner. 513 00:27:13,920 --> 00:27:15,559 I'm just turning everything on now. 514 00:27:15,560 --> 00:27:20,039 And even though Philip hasn't been part of Patrick's training before... 515 00:27:20,040 --> 00:27:21,719 Environment, visuals. 516 00:27:21,720 --> 00:27:26,279 ..it's a father-and-son lesson inside a flight simulator, 517 00:27:26,280 --> 00:27:29,759 the same one used to train pilots in a Dreamliner cockpit. 518 00:27:29,760 --> 00:27:34,759 My general role is to manage training on the Boeing 787 fleet, 519 00:27:34,760 --> 00:27:37,759 utilising the simulator and also in-flight training as well. 520 00:27:37,760 --> 00:27:40,679 Patrick, who normally flies an Airbus, 521 00:27:40,680 --> 00:27:43,839 will use today's simulator profile 522 00:27:43,840 --> 00:27:45,799 to learn how to master the Boeing. 523 00:27:45,800 --> 00:27:48,879 He thinks he's got the A320 sorted out 524 00:27:48,880 --> 00:27:51,159 and I'd like to show him how we do it on the Boeing. 525 00:27:51,160 --> 00:27:53,559 You haven't got this thing ready to go yet, so let's get these on. 526 00:27:53,560 --> 00:27:55,399 I don't know how to do it. 527 00:27:55,400 --> 00:27:56,959 Two very different platforms 528 00:27:56,960 --> 00:28:00,239 and often a lot of conflict between the pilots of which is better - 529 00:28:00,240 --> 00:28:01,319 Boeing or Airbus? 530 00:28:01,320 --> 00:28:03,559 Airbus is better. Airbus is better. 531 00:28:03,560 --> 00:28:05,279 Boeing is better. Airbus is better. 532 00:28:05,280 --> 00:28:07,320 Great day to learn how to fly a Boeing. 533 00:28:08,760 --> 00:28:11,479 My role here is to develop training material. 534 00:28:11,480 --> 00:28:15,199 Every six months, we change simulator profiles, 535 00:28:15,200 --> 00:28:16,239 and the pilots come in 536 00:28:16,240 --> 00:28:18,039 and do their six-monthly checks 537 00:28:18,040 --> 00:28:20,919 where they go through lots of emergency procedures 538 00:28:20,920 --> 00:28:23,919 that we don't like to practise in the real aircraft. 539 00:28:23,920 --> 00:28:27,039 So our pilots are fit and ready to take on anything 540 00:28:27,040 --> 00:28:30,080 that happens in the environment when they're out there flying. 541 00:28:31,720 --> 00:28:35,839 Jetstar's 787 flies to multiple international destinations 542 00:28:35,840 --> 00:28:38,479 from Melbourne Airport, 543 00:28:38,480 --> 00:28:41,840 all of which can be recreated in the simulator. 544 00:28:43,400 --> 00:28:47,359 Today, Patrick's getting to know the 787 flight deck, 545 00:28:47,360 --> 00:28:52,399 which features the largest LED screens of any commercial aircraft - 546 00:28:52,400 --> 00:28:54,399 two heads-up displays 547 00:28:54,400 --> 00:28:58,519 and a whole new steering system he's not quite used to. 548 00:28:58,520 --> 00:29:02,079 The Boeing flight deck is very different to the Airbus flight deck. 549 00:29:02,080 --> 00:29:05,599 The main difference is having the yoke in front of me. 550 00:29:05,600 --> 00:29:09,199 Beautiful flight deck, isn't it? Yoke's in the way occasionally. 551 00:29:09,200 --> 00:29:11,359 Occasionally? It's always in the way. 552 00:29:11,360 --> 00:29:13,319 Yeah. 553 00:29:13,320 --> 00:29:15,119 In the Airbus we have what's called a sidestick. 554 00:29:15,120 --> 00:29:18,279 Kind of like a joystick just sitting on the side. 555 00:29:18,280 --> 00:29:20,160 OK. We should be ready to go. 556 00:29:21,640 --> 00:29:22,919 Commencing pushback. 557 00:29:22,920 --> 00:29:24,679 And we're ready to start right and left. 558 00:29:24,680 --> 00:29:26,200 Start right and left. Thanks, Pat. 559 00:29:27,360 --> 00:29:33,439 The Qantas Group Pilot Academy runs an intensive six-day-a-week course, 560 00:29:33,440 --> 00:29:37,119 helping budding pilots earn their wings faster 561 00:29:37,120 --> 00:29:39,959 and easing the current pilot shortage. 562 00:29:39,960 --> 00:29:44,239 What we do in 55 weeks normally takes about four years. 563 00:29:44,240 --> 00:29:45,639 It was very, very intense. 564 00:29:45,640 --> 00:29:48,199 Where are we heading today, Patrick? 565 00:29:48,200 --> 00:29:49,279 Honolulu. 566 00:29:49,280 --> 00:29:51,439 Hope you brought a fistful of dollars. 567 00:29:51,440 --> 00:29:53,959 That's what you're for. 568 00:29:53,960 --> 00:29:57,719 Towards the end of 2022, I was a fully licensed pilot. 569 00:29:57,720 --> 00:30:00,919 And then in 2023, I started my training at Jetstar. 570 00:30:00,920 --> 00:30:03,119 Before taxi checklist. 571 00:30:03,120 --> 00:30:05,319 Anti-ice. Auto. 572 00:30:05,320 --> 00:30:06,799 Recall. Checked. 573 00:30:06,800 --> 00:30:08,519 Flight controls. Checked. 574 00:30:08,520 --> 00:30:10,159 Ground equipment. 575 00:30:10,160 --> 00:30:11,199 Clear. 576 00:30:11,200 --> 00:30:13,839 Before taxi checklist complete. 577 00:30:13,840 --> 00:30:17,120 Jetstar 27, runway one six. You're clear for take-off. 578 00:30:22,160 --> 00:30:23,679 Thrust. 579 00:30:23,680 --> 00:30:25,599 Thrust set. 580 00:30:25,600 --> 00:30:27,560 Rotate. 581 00:30:28,560 --> 00:30:30,320 Positive rate. Gear up. 582 00:30:33,160 --> 00:30:34,960 And you're cleared to fly at level 240. 583 00:30:40,600 --> 00:30:42,799 You see the little ball? Yeah. 584 00:30:42,800 --> 00:30:45,320 You just pop that inside the flight path vector. 585 00:30:46,320 --> 00:30:47,799 You're doing great. 586 00:30:47,800 --> 00:30:49,134 Much smoother than your driving! 587 00:30:50,520 --> 00:30:55,759 I'm very proud of Patrick and his achievements and what lies ahead. 588 00:30:55,760 --> 00:30:58,159 It's been a wonderful journey so far, and I hope it continues. 589 00:30:58,160 --> 00:31:02,520 Do you think one day that you'd like to fly the 787? 590 00:31:03,520 --> 00:31:05,759 I think so. I'd love to do your training. 591 00:31:05,760 --> 00:31:07,480 Or some of it. Not the training! 592 00:31:09,040 --> 00:31:10,559 Yeah. 593 00:31:10,560 --> 00:31:13,079 I've got to give Dad a break from training me. 594 00:31:13,080 --> 00:31:15,559 He taught me how to ski, drive, swim... 595 00:31:15,560 --> 00:31:17,439 Ride a bike. Ride a bike. 596 00:31:17,440 --> 00:31:19,119 Talk, read... Talk, read. 597 00:31:19,120 --> 00:31:21,839 Give someone else a go. 598 00:31:21,840 --> 00:31:23,959 Keeping our family and professional life separate 599 00:31:23,960 --> 00:31:27,239 is a bit hard in this industry, particularly at the same airline. 600 00:31:27,240 --> 00:31:30,319 And I would love to fly with Dad one day on the 787, 601 00:31:30,320 --> 00:31:33,919 or if he decides to make the move back to the Airbus one day as well. 602 00:31:33,920 --> 00:31:36,519 I would absolutely love to fly with him. 603 00:31:36,520 --> 00:31:39,439 And I'd love to fly with you. Thanks. 604 00:31:39,440 --> 00:31:41,199 I'd hope so! 605 00:31:41,200 --> 00:31:43,080 You're flying it beautifully, Patrick. 606 00:31:45,960 --> 00:31:47,639 That's good. We'll quit while we're ahead. 607 00:31:47,640 --> 00:31:49,120 Yeah! 608 00:31:52,240 --> 00:31:54,240 Keeping flying a family affair... 609 00:31:55,840 --> 00:31:58,919 ..their first father and son simulator lesson 610 00:31:58,920 --> 00:32:01,520 has proven to be a flying success. 611 00:32:07,080 --> 00:32:08,679 30. 612 00:32:08,680 --> 00:32:09,999 20. 613 00:32:10,000 --> 00:32:11,000 10. 614 00:32:14,560 --> 00:32:15,760 Beautiful touchdown. 615 00:32:17,360 --> 00:32:18,880 Not bad for an Airbus pilot! 616 00:32:23,720 --> 00:32:27,439 Today, all eyes are on the dual taxiway trial. 617 00:32:27,440 --> 00:32:31,439 And now Jarred and Peter are racing the clock to pull it off. 618 00:32:31,440 --> 00:32:33,479 I really just want it to get going, to be honest, 619 00:32:33,480 --> 00:32:35,439 so that we can, get cracking. 620 00:32:35,440 --> 00:32:37,439 There's a lot of excitement, I think. 621 00:32:37,440 --> 00:32:40,759 Um, Jetstar will trial off Gulf 45 over there, 622 00:32:40,760 --> 00:32:44,200 and hopefully we can get as many people exposed to it as possible. 623 00:32:45,480 --> 00:32:50,120 Both planes are now in position, as there's only one more check to do. 624 00:32:56,120 --> 00:32:57,799 Request pushback. 625 00:32:57,800 --> 00:32:58,960 Pushback approved. 626 00:33:00,120 --> 00:33:02,439 With the all-clear from the flight tower, 627 00:33:02,440 --> 00:33:07,479 both aircraft are now set to push back at the same time. 628 00:33:07,480 --> 00:33:10,079 Let the trial begin. 629 00:33:10,080 --> 00:33:11,960 Here we go. We're off and running. 630 00:33:17,120 --> 00:33:18,920 So they're pushing back now. 631 00:33:21,920 --> 00:33:24,240 So these blue dashed lines is what they're following. 632 00:33:27,000 --> 00:33:29,839 There's another blue line on the taxi lane, 633 00:33:29,840 --> 00:33:31,320 which is what they line up with. 634 00:33:34,880 --> 00:33:37,399 And then they'll pull forward to the disconnect point 635 00:33:37,400 --> 00:33:39,200 in the middle of the taxi lane. 636 00:33:46,120 --> 00:33:48,200 Pushback successful. 637 00:33:49,720 --> 00:33:53,639 With both planes in position and ready to taxi out, 638 00:33:53,640 --> 00:33:57,399 it means a big sigh of relief for Jarred and Peter. 639 00:33:57,400 --> 00:33:59,880 Pretty good. It's fantastic. 640 00:34:01,400 --> 00:34:05,559 So here we have both aircraft are currently at the disconnect point. 641 00:34:05,560 --> 00:34:06,799 Outside of a trial scenario, 642 00:34:06,800 --> 00:34:09,279 what would happen now is the tug would disconnect 643 00:34:09,280 --> 00:34:11,319 from the aircraft and vacate, 644 00:34:11,320 --> 00:34:15,560 and the aircraft would move out under power onto the runway. 645 00:34:19,760 --> 00:34:21,999 This is about as good as you can expect really. 646 00:34:22,000 --> 00:34:23,159 Yeah. Yeah. 647 00:34:23,160 --> 00:34:25,279 There's heaps of space now. 648 00:34:25,280 --> 00:34:28,239 Once they see just how much space there is between them at the end 649 00:34:28,240 --> 00:34:30,240 I think everyone will be a lot more comfortable. 650 00:34:32,880 --> 00:34:33,880 Yeah. 651 00:34:36,320 --> 00:34:38,480 Well, that's the trial complete. 652 00:34:39,800 --> 00:34:42,679 I was hoping to do another one, but, yeah, one trial. That's fine. 653 00:34:42,680 --> 00:34:44,519 Both airlines are comfortable with it. 654 00:34:44,520 --> 00:34:48,479 We'll go get some feedback now from the pushback drivers. 655 00:34:48,480 --> 00:34:51,040 Otherwise, I think job done. Check. 656 00:34:52,040 --> 00:34:54,239 What are you going to do tonight? Are you going to celebrate? 657 00:34:54,240 --> 00:34:55,439 Well, it's only a Wednesday, 658 00:34:55,440 --> 00:34:58,559 so we do have to come back to work tomorrow. 659 00:34:58,560 --> 00:35:01,239 Yeah, zero alcohol policy here, so... 660 00:35:01,240 --> 00:35:04,199 Yes. ..it might just be a soft drink. 661 00:35:04,200 --> 00:35:06,840 While the boys celebrate with a lemonade... 662 00:35:08,480 --> 00:35:11,840 ..it's pedal to the metal underneath terminal one. 663 00:35:13,440 --> 00:35:18,639 With 2,000 bags funnelling through just three lateral belts, 664 00:35:18,640 --> 00:35:21,879 Brodie and the team are working at full throttle 665 00:35:21,880 --> 00:35:24,640 to avoid any luggage traffic jams... 666 00:35:26,400 --> 00:35:30,399 ..and make sure every bag makes its flight. 667 00:35:30,400 --> 00:35:32,279 We're 45 minutes in. 668 00:35:32,280 --> 00:35:33,959 The flights are going OK. 669 00:35:33,960 --> 00:35:35,160 It's just it's constant. 670 00:35:36,720 --> 00:35:40,919 While scanners usually handle the sorting with luggage data, 671 00:35:40,920 --> 00:35:43,999 Brodie's been called to a rogue bag. 672 00:35:44,000 --> 00:35:48,479 No labels, and the AirTag isn't working. 673 00:35:48,480 --> 00:35:50,360 Need to go find a home for this. Yeah. 674 00:35:52,000 --> 00:35:53,000 No name. 675 00:35:54,120 --> 00:35:58,079 So this bag doesn't have a tag and this isn't activated, 676 00:35:58,080 --> 00:36:00,919 so I've got to try and figure out which flight this goes on. 677 00:36:00,920 --> 00:36:04,999 This is how we load the bags onto the flight. 678 00:36:05,000 --> 00:36:06,279 So once you scan the bag, 679 00:36:06,280 --> 00:36:08,479 it'll load it onto the computer system. 680 00:36:08,480 --> 00:36:10,079 And every bag that gets scanned in here, 681 00:36:10,080 --> 00:36:11,919 it'll tell the loader out on tarmac 682 00:36:11,920 --> 00:36:13,919 how many bags he's expecting to load. 683 00:36:13,920 --> 00:36:15,759 Say you've got 100 bags to load in the flight, 684 00:36:15,760 --> 00:36:17,679 and every bag gets counted as it gets on the plane 685 00:36:17,680 --> 00:36:20,039 to make sure that the number is exact. 686 00:36:20,040 --> 00:36:22,759 I've got to figure out which one this person is on. 687 00:36:22,760 --> 00:36:25,479 But all I've got is, like, a last name. 688 00:36:25,480 --> 00:36:28,840 But if it was my bag, I'd want someone to make this effort for me. 689 00:36:31,320 --> 00:36:33,159 There's Jason, let's ask him. 690 00:36:33,160 --> 00:36:36,119 The airline has sent a group op manager 691 00:36:36,120 --> 00:36:38,759 to lend a hand to the baggage team. 692 00:36:38,760 --> 00:36:41,559 Jason, is there any way to find out which flight this is on? 693 00:36:41,560 --> 00:36:43,520 When I scan it, it's not registering anything. 694 00:36:44,520 --> 00:36:47,319 And while Jason helps sort the bag out, 695 00:36:47,320 --> 00:36:51,599 he also comes bearing even more troublesome news for Brodie. 696 00:36:51,600 --> 00:36:54,279 That injection belt's gone as well. 697 00:36:54,280 --> 00:36:56,159 Did it just go down now? 698 00:36:56,160 --> 00:36:58,079 They told me it was working. 699 00:36:58,080 --> 00:37:00,599 So I just found out that the transit line is not working. 700 00:37:00,600 --> 00:37:02,919 Um, so we're just going to have to improvise here, 701 00:37:02,920 --> 00:37:05,679 and we'll have to manually delegate all the bags to the flights 702 00:37:05,680 --> 00:37:06,799 they're meant to be going to, 703 00:37:06,800 --> 00:37:08,319 rather than inject them into the system. 704 00:37:08,320 --> 00:37:12,439 The transit line belt moves luggage that's connecting through the airport 705 00:37:12,440 --> 00:37:14,080 from one flight to the next. 706 00:37:15,200 --> 00:37:16,839 So we've got this flight. 707 00:37:16,840 --> 00:37:20,039 It went to Adelaide, to Melbourne now, 708 00:37:20,040 --> 00:37:21,919 but now it's got to go onto Wagga. 709 00:37:21,920 --> 00:37:23,559 That would be injected into the system 710 00:37:23,560 --> 00:37:26,119 and then it would sort it out itself. 711 00:37:26,120 --> 00:37:27,799 Unfortunately, now I'm the belt system. 712 00:37:27,800 --> 00:37:29,634 I'm going to have to sort all these bags out. 713 00:37:31,160 --> 00:37:34,119 It's a bit more manual handling than we expected, 714 00:37:34,120 --> 00:37:35,560 but we'll make it work. 715 00:37:37,440 --> 00:37:39,520 One hour down, two to go. 716 00:37:45,400 --> 00:37:52,119 there's just one hour left to get 2,000 bags loaded onto 16 flights. 717 00:37:52,120 --> 00:37:56,199 No room for delay and no time to lose. 718 00:37:56,200 --> 00:37:57,720 Let's go sort more bags out. 719 00:37:59,400 --> 00:38:02,519 With customers continually arriving, 720 00:38:02,520 --> 00:38:06,399 the baggage team needs to find a plane for every bag, 721 00:38:06,400 --> 00:38:09,120 regardless of the disruptions. 722 00:38:14,320 --> 00:38:19,479 And while Brodie has been solving problems left, right and centre 723 00:38:19,480 --> 00:38:24,440 in the terminal above, a previously solved issue is happening again. 724 00:38:25,920 --> 00:38:27,919 Hey, Ben. Hey, Brodie. How you doing? 725 00:38:27,920 --> 00:38:31,039 They've opened up B1 again for some reason. 726 00:38:31,040 --> 00:38:33,079 They have not? Yeah, yeah. 727 00:38:33,080 --> 00:38:35,719 Can you... I know you're so busy. Can you just send me the number? 728 00:38:35,720 --> 00:38:38,239 I'll give them a call and tell them to stop. 729 00:38:38,240 --> 00:38:40,599 Yeah. Alright. 730 00:38:40,600 --> 00:38:42,879 We shut down that check-in line, 731 00:38:42,880 --> 00:38:44,799 and now they've continued to check-in on a check-in line 732 00:38:44,800 --> 00:38:47,592 where they're not supposed to, even though they've been told not to. 733 00:38:52,920 --> 00:38:55,000 No message can be left on this service. 734 00:38:57,880 --> 00:39:00,359 Hey, Jason, are you on radio? 735 00:39:00,360 --> 00:39:02,359 Yeah. Go ahead. 736 00:39:02,360 --> 00:39:04,879 Hey. Apparently they're checking in at Jetstar again. 737 00:39:04,880 --> 00:39:06,520 Can you call them and tell them to stop? 738 00:39:08,720 --> 00:39:09,840 Copy. 739 00:39:11,240 --> 00:39:12,279 Much better. 740 00:39:12,280 --> 00:39:15,119 Unfortunately, everyone got that memo because it was on the radio, 741 00:39:15,120 --> 00:39:17,787 but he wasn't answering his phone, it went straight to voicemail. 742 00:39:19,120 --> 00:39:23,919 The bags sent to the closed belt now need to be fished out by hand 743 00:39:23,920 --> 00:39:26,799 and brought down for Brodie to sort. 744 00:39:26,800 --> 00:39:29,440 What happened? Why did they check in again up there? 745 00:39:31,000 --> 00:39:32,359 Apparently... Didn't get the memo. 746 00:39:32,360 --> 00:39:33,919 Didn't get the memo. No. 747 00:39:33,920 --> 00:39:35,520 Well, good. Hopefully no more. 748 00:39:37,320 --> 00:39:40,119 As you can see, there's a lot of double handling. 749 00:39:40,120 --> 00:39:42,719 So these are the bags that have come through the X-ray. 750 00:39:42,720 --> 00:39:44,359 But that's all the way down that end. 751 00:39:44,360 --> 00:39:46,319 And it can't be loaded on its flight from up there. 752 00:39:46,320 --> 00:39:47,737 We've got to bring them down here. 753 00:39:49,040 --> 00:39:50,400 Today of all days. 754 00:39:52,000 --> 00:39:54,279 With the latest problem solved, 755 00:39:54,280 --> 00:39:57,039 the final pieces of luggage can be loaded 756 00:39:57,040 --> 00:39:59,919 onto the last of this evening's flights. 757 00:39:59,920 --> 00:40:01,120 I'm sure someone needs that. 758 00:40:02,880 --> 00:40:05,759 Amidst the X-ray scanner upgrades, 759 00:40:05,760 --> 00:40:09,439 mis-tracked luggage, transit belt breakdowns, 760 00:40:09,440 --> 00:40:12,439 and beer raining from the roof, 761 00:40:12,440 --> 00:40:16,799 Brodie has remained cool, calm and in control. 762 00:40:16,800 --> 00:40:18,799 I was given your number. 763 00:40:18,800 --> 00:40:20,719 Yeah, I saw you pull up just now. 764 00:40:20,720 --> 00:40:23,159 It smells like beer, yeah? 765 00:40:23,160 --> 00:40:25,119 It smells like beer. It's alcohol. 766 00:40:25,120 --> 00:40:26,999 I don't reckon it'd be good tasting beer. 767 00:40:27,000 --> 00:40:28,439 No. 768 00:40:28,440 --> 00:40:31,279 It is beer, so I was right. 769 00:40:31,280 --> 00:40:33,279 I know a beer! 770 00:40:33,280 --> 00:40:35,639 Maintenance will need to move quickly 771 00:40:35,640 --> 00:40:37,239 and stop the beer from leaking, 772 00:40:37,240 --> 00:40:41,799 to ensure the bar above can keep their thirsty travellers happy. 773 00:40:41,800 --> 00:40:43,519 What's the plan? Can you even get up there? 774 00:40:43,520 --> 00:40:45,199 I'm going to go up there and see what's leaking. 775 00:40:45,200 --> 00:40:47,559 It'll be from upstairs. It'll just be leaking through the cavity. 776 00:40:47,560 --> 00:40:49,679 So you're going to go up in the terminal and do it from there? 777 00:40:49,680 --> 00:40:51,039 Yeah. Yeah. OK. 778 00:40:51,040 --> 00:40:53,759 Stop it from up there because it's better than getting a scissor lift here. 779 00:40:53,760 --> 00:40:55,999 No, no, no. The unexpected beer leak. 780 00:40:56,000 --> 00:40:57,879 That was very unexpected, but, yeah. 781 00:40:57,880 --> 00:40:59,599 So we had the maintenance team come down, 782 00:40:59,600 --> 00:41:01,399 and they're going into the bar upstairs 783 00:41:01,400 --> 00:41:03,479 and turning off the tap to make sure there's no more beer 784 00:41:03,480 --> 00:41:06,999 leaking onto the road, until they can fix the leak properly. 785 00:41:07,000 --> 00:41:08,640 I was right, it was beer. 786 00:41:11,320 --> 00:41:14,080 Now that the final bags are heading to their flights... 787 00:41:15,280 --> 00:41:20,120 ..Brodie and the team can call the last three hours a job well done. 788 00:41:21,800 --> 00:41:25,399 So that first hour period, it was very touch and go. 789 00:41:25,400 --> 00:41:27,159 It was very, very busy. 790 00:41:27,160 --> 00:41:29,639 The team got through it. 791 00:41:29,640 --> 00:41:32,760 We got all the bags to where they were going and that's all that matters. 792 00:41:34,480 --> 00:41:37,439 We did it. It's all done. 793 00:41:37,440 --> 00:41:39,479 Are you alright? You got through it? Yeah. 794 00:41:39,480 --> 00:41:41,119 You did such a really, really good job. 795 00:41:41,120 --> 00:41:43,959 How many bags did we miss? Only one bag. 796 00:41:43,960 --> 00:41:46,359 One bag? Out of all them. 797 00:41:46,360 --> 00:41:48,719 About 2,000 bags. We only missed one bag. 798 00:41:48,720 --> 00:41:51,199 That's an excellent result. 799 00:41:51,200 --> 00:41:54,479 And that bag will get rushed, so they will get their bag eventually. 800 00:41:54,480 --> 00:41:57,279 I'm going to take these ones just so we don't have any more... 801 00:41:57,280 --> 00:41:58,719 Miss any more! 802 00:41:58,720 --> 00:41:59,960 Good job, Shane. Thank you. 803 00:42:02,480 --> 00:42:04,519 By 2028, 804 00:42:04,520 --> 00:42:08,519 Victoria is set to have the biggest population boom in Australia, 805 00:42:08,520 --> 00:42:12,080 which means even more luggage rolling through Melbourne Airport. 806 00:42:14,760 --> 00:42:16,279 Now it's just up to the team upstairs 807 00:42:16,280 --> 00:42:19,919 to have that maintenance done, but I'm sure they can do it. 808 00:42:19,920 --> 00:42:23,439 And while installing the latest tech and infrastructure 809 00:42:23,440 --> 00:42:26,599 makes sorting and allocating luggage easier... 810 00:42:26,600 --> 00:42:27,799 Feeling a bit tired now, 811 00:42:27,800 --> 00:42:30,519 but anything else that heads my way before 1am, I can get through it. 812 00:42:30,520 --> 00:42:34,879 ..it's people on the ground, like Brodie and her team, 813 00:42:34,880 --> 00:42:38,120 who are the real MVPs of Melbourne Airport. 814 00:42:43,520 --> 00:42:46,960 What's that for? I don't know. It's how it came out. 815 00:42:51,880 --> 00:42:53,880 Captions by Red Bee Media 815 00:42:54,305 --> 00:43:54,311 Do you want subtitles for any video? -=[ ai.OpenSubtitles.com ]=-