Airport 24/7

1 00:00:00,960 --> 00:00:04,599 Melbourne Airport. Ritesh. 2 00:00:04,600 --> 00:00:05,679 Go ahead. 3 00:00:05,680 --> 00:00:07,039 There's a medical coming in, 4 00:00:07,040 --> 00:00:09,439 12-year-old male, difficulty breathing. 5 00:00:09,440 --> 00:00:12,119 I'm heading down over there. 6 00:00:12,120 --> 00:00:15,520 So, the main worry is he might have stopped breathing. 7 00:00:20,440 --> 00:00:21,800 Oxygen's being used? 8 00:00:23,000 --> 00:00:25,040 It's a nervous wait, yeah, that's for sure. 9 00:00:29,920 --> 00:00:31,719 In Australia, 10 00:00:31,720 --> 00:00:35,680 "just down the road" can mean hundreds of kilometres. 11 00:00:36,640 --> 00:00:40,480 So, to keep everyone connected, we rely on planes. 12 00:00:42,960 --> 00:00:44,520 And lots of them. 13 00:00:46,400 --> 00:00:50,240 Crucial to this highway in the sky is Melbourne Airport. 14 00:00:52,520 --> 00:00:55,039 Melbourne Airport - expect the unexpected. 15 00:00:55,040 --> 00:00:58,519 It's the busiest airport in the country 16 00:00:58,520 --> 00:01:01,119 that operates 24 hours a day... 17 00:01:01,120 --> 00:01:03,399 They might not have experienced something like this before. 18 00:01:03,400 --> 00:01:05,039 ..seven days a week. 19 00:01:05,040 --> 00:01:08,960 We've had fog, we've had rain, so tonight we've got to get it done. 20 00:01:10,680 --> 00:01:12,279 With unprecedented access... 21 00:01:12,280 --> 00:01:14,159 The team are always on alert. 22 00:01:14,160 --> 00:01:15,839 ..from the control tower... 23 00:01:15,840 --> 00:01:17,879 First aid call. ..to the tarmac... 24 00:01:17,880 --> 00:01:19,199 It's all about speed. 25 00:01:19,200 --> 00:01:21,999 ..to the airport's 24/7 nerve centre... 26 00:01:22,000 --> 00:01:24,039 Even if there's an incident, we're the ones scrambling 27 00:01:24,040 --> 00:01:25,719 and passengers still have a smooth journey. 28 00:01:25,720 --> 00:01:28,439 ..we're going behind the scenes... 29 00:01:28,440 --> 00:01:30,279 We're looking at the cameras now. 30 00:01:30,280 --> 00:01:33,920 ..to places very few people get to see... 31 00:01:34,920 --> 00:01:36,240 What's inside that? 32 00:01:37,200 --> 00:01:42,119 ..all to keep Melbourne Airport running smoothly, safely... 33 00:01:42,120 --> 00:01:44,159 Suspected firearm still in the chamber. 34 00:01:44,160 --> 00:01:45,879 ..and on time... 35 00:01:45,880 --> 00:01:47,359 Two down, one to go. 36 00:01:47,360 --> 00:01:49,319 ..at a 24/7 airport... 37 00:01:49,320 --> 00:01:50,559 ..every... 38 00:01:50,560 --> 00:01:52,759 I don't want this kangaroo jumping anywhere. 39 00:01:52,760 --> 00:01:55,359 ..second... counts. 40 00:01:55,360 --> 00:01:57,159 C is 10-6, we're on scene. 41 00:01:57,160 --> 00:01:59,000 We've got a green light, we're good to go. 42 00:02:04,160 --> 00:02:06,559 ..320 departures today. 43 00:02:06,560 --> 00:02:10,440 Expect overhead Melbourne for a visual left circuit runway. 44 00:02:12,160 --> 00:02:14,079 (OVER RADIO) ..runway 3-4. 45 00:02:14,080 --> 00:02:16,372 All the details are the same. Adjust your parking gates. 46 00:02:17,240 --> 00:02:20,999 Home to over 40 local and international airlines, 47 00:02:21,000 --> 00:02:24,280 Melbourne Airport is a gateway to the world... 48 00:02:26,120 --> 00:02:27,439 Hello again. Long time no see. 49 00:02:27,440 --> 00:02:28,559 Yes, indeed. 50 00:02:28,560 --> 00:02:33,680 ..and is projected to welcome over 35 million passengers each year. 51 00:02:37,160 --> 00:02:39,199 I'm holding off as long as absolutely possible 52 00:02:39,200 --> 00:02:41,919 because I'm conscious I've already changed that briefing twice, 53 00:02:41,920 --> 00:02:44,479 but it is going to come forward again. 54 00:02:44,480 --> 00:02:47,799 As Melbourne Airport's emergency planning manager, 55 00:02:47,800 --> 00:02:50,759 Riki is preparing for an important group of travellers 56 00:02:50,760 --> 00:02:52,160 arriving today. 57 00:02:53,480 --> 00:02:55,079 After violent conflict 58 00:02:55,080 --> 00:02:59,159 between Israel and the Lebanese militant group Hezbollah, 59 00:02:59,160 --> 00:03:02,479 the Australian government offered repatriation flights to its 60 00:03:02,480 --> 00:03:06,440 citizens, permanent residents and their immediate families. 61 00:03:08,000 --> 00:03:14,074 Watch Online Movies and Series for FREE www.osdb.link/lm 62 00:03:15,520 --> 00:03:19,759 For the past two weeks, Riki has been managing the groundside 63 00:03:19,760 --> 00:03:23,279 operations for today's flight from Lebanon. 64 00:03:23,280 --> 00:03:25,799 Yeah, correct, and they're the ones I'm worried about, is the 65 00:03:25,800 --> 00:03:29,279 ones that'll be receiving onwards assistance through Victoria. 66 00:03:29,280 --> 00:03:31,959 They're the ones that'll be escorted and managed. 67 00:03:31,960 --> 00:03:36,239 And the flight is scheduled to arrive at 4:30pm. 68 00:03:36,240 --> 00:03:39,039 The strange thing about having a job 69 00:03:39,040 --> 00:03:42,279 where you work in a crisis or emergency environment 70 00:03:42,280 --> 00:03:45,439 is that you're challenged to perform 71 00:03:45,440 --> 00:03:47,839 on the worst day for most other people, 72 00:03:47,840 --> 00:03:51,839 so sometimes it's hard to have a right to feel good about it 73 00:03:51,840 --> 00:03:53,439 or successful in that 74 00:03:53,440 --> 00:03:55,359 because the work that you're doing 75 00:03:55,360 --> 00:03:57,760 is often the worst day of somebody else's life. 76 00:04:00,320 --> 00:04:04,799 So we're headed now down to Gate 20, Terminal 2, International Arrivals. 77 00:04:04,800 --> 00:04:08,159 It's got 241 passengers on board 78 00:04:08,160 --> 00:04:09,519 who have all come from Beirut, 79 00:04:09,520 --> 00:04:12,279 and working with the state government, federal agencies, 80 00:04:12,280 --> 00:04:14,199 to make sure that they've got everything they need 81 00:04:14,200 --> 00:04:15,959 when they arrive and can settle into Australia. 82 00:04:15,960 --> 00:04:20,839 It's Riki's first time overseeing a repatriation flight, 83 00:04:20,840 --> 00:04:25,119 so the pressure is on for the operation to run smoothly. 84 00:04:25,120 --> 00:04:28,839 These people have been travelling for about 30 to 40 hours 85 00:04:28,840 --> 00:04:31,239 and probably waiting at the airport potentially 86 00:04:31,240 --> 00:04:33,599 for a couple of days prior to leaving. 87 00:04:33,600 --> 00:04:35,679 So we don't know what to expect necessarily, 88 00:04:35,680 --> 00:04:37,119 so we prepare for everything. 89 00:04:37,120 --> 00:04:39,040 Alright, got to run, got security calling me. 90 00:04:48,000 --> 00:04:50,840 Hello. Together? Yeah, yeah, come forward. 91 00:04:52,080 --> 00:04:53,359 Around the clock, 92 00:04:53,360 --> 00:04:56,479 an efficient network on the land side of Melbourne Airport... 93 00:04:56,480 --> 00:04:57,760 Are you together? 94 00:04:58,640 --> 00:05:02,079 ..prevents drugs, weapons and undeclared cash 95 00:05:02,080 --> 00:05:04,479 from leaving and entering the country. 96 00:05:04,480 --> 00:05:06,159 Thank you, sir. This way. 97 00:05:06,160 --> 00:05:09,960 But with organised crime an ongoing threat to Australia... 98 00:05:12,120 --> 00:05:16,919 ..it's important that the airside is under close scrutiny too. 99 00:05:16,920 --> 00:05:18,720 OK, 44 broken glass... 100 00:05:20,080 --> 00:05:25,239 In 2024, over 33 tonnes of illicit goods were seized 101 00:05:25,240 --> 00:05:29,680 by the Australian Border Force and the Australian Federal Police. 102 00:05:32,880 --> 00:05:36,520 We'll watch the unload on both the front and the rear. 103 00:05:37,520 --> 00:05:40,719 On high alert to detect criminal activity 104 00:05:40,720 --> 00:05:45,239 is ABF Team Leader Dan and his workmates, Jade and Ellen. 105 00:05:45,240 --> 00:05:48,799 We just have to keep in mind the UA98 is 40 minutes away. 106 00:05:48,800 --> 00:05:50,039 So... 107 00:05:50,040 --> 00:05:52,199 Australian Border Force, we are the border. 108 00:05:52,200 --> 00:05:54,959 We stop the illegal goods crossing at it. 109 00:05:54,960 --> 00:05:57,599 So, you know, if the agency wasn't in place, 110 00:05:57,600 --> 00:06:00,119 the movement of goods would just be rife. 111 00:06:00,120 --> 00:06:03,240 It would be detrimental to the community, that's for sure. 112 00:06:04,920 --> 00:06:08,359 Trained to intercept illegal activity from the general public 113 00:06:08,360 --> 00:06:12,079 and airport staff with links to crime networks, 114 00:06:12,080 --> 00:06:14,679 Dan and his trusty team 115 00:06:14,680 --> 00:06:16,600 thoroughly search multiple areas. 116 00:06:20,200 --> 00:06:24,159 And to help the airline's schedule stay on track, 117 00:06:24,160 --> 00:06:26,279 they need to work fast. 118 00:06:26,280 --> 00:06:30,599 I'm just assessing the cargo, make sure that there's no possibility 119 00:06:30,600 --> 00:06:34,839 that there could be any loose bags or boxes that could be ripped. 120 00:06:34,840 --> 00:06:36,519 Today's first assignment 121 00:06:36,520 --> 00:06:39,799 is an aircraft that's just flown in from Thailand. 122 00:06:39,800 --> 00:06:42,359 Everything looks fairly well packaged. 123 00:06:42,360 --> 00:06:43,960 Yeah, it looks pretty good. So... 124 00:06:46,680 --> 00:06:48,519 In the cargo hold... 125 00:06:48,520 --> 00:06:51,120 I'll just get you to make your way down to the left. 126 00:06:52,360 --> 00:06:56,239 ..Dan and Jade check the structure hasn't been compromised. 127 00:06:56,240 --> 00:06:58,279 So, yeah, when we come in here, 128 00:06:58,280 --> 00:07:03,359 we just ensure that all the flyer panels are intact. 129 00:07:03,360 --> 00:07:06,839 Make sure the aircraft, the cargo space, 130 00:07:06,840 --> 00:07:10,080 looks like it hasn't been interfered with in any way. 131 00:07:11,160 --> 00:07:13,359 If the panels have been damaged, 132 00:07:13,360 --> 00:07:17,119 fast detection is critical for the plane's safety. 133 00:07:17,120 --> 00:07:21,279 Unfortunately, crime groups overseas, 134 00:07:21,280 --> 00:07:23,439 they use a number of different methodologies 135 00:07:23,440 --> 00:07:27,399 to import narcotics and other prohibited goods into the country, 136 00:07:27,400 --> 00:07:29,759 and from evidence overseas 137 00:07:29,760 --> 00:07:33,639 that the crime groups are using the aircraft themselves. 138 00:07:33,640 --> 00:07:34,839 Yeah, this was fine, 139 00:07:34,840 --> 00:07:38,160 so we're just going to go down and hit the next flight now. 140 00:07:42,800 --> 00:07:46,160 Another plane has just landed from Singapore. 141 00:07:47,480 --> 00:07:51,639 So, yeah, we'll focus on the rear galley, the kitchen area. 142 00:07:51,640 --> 00:07:54,639 We'll also focus on the toilets as well. Let's go. 143 00:07:54,640 --> 00:07:57,399 And the team will be checking the aircraft 144 00:07:57,400 --> 00:07:59,919 for smuggled goods entering Australia. 145 00:07:59,920 --> 00:08:02,999 We'll focus here and then we'll go into the galley. 146 00:08:03,000 --> 00:08:06,799 Yeah, so we're just looking over any compartments as such that can open, 147 00:08:06,800 --> 00:08:10,559 that's easily accessible for people to be able to leave stuff behind. 148 00:08:10,560 --> 00:08:13,319 The toilets are an area of the aircraft 149 00:08:13,320 --> 00:08:17,079 that can be accessed by passengers or by crew. 150 00:08:17,080 --> 00:08:19,239 We quickly examine the toilets 151 00:08:19,240 --> 00:08:21,239 just to make sure that nothing's been left behind 152 00:08:21,240 --> 00:08:25,680 for potential catering staff or cleaners to extract. 153 00:08:27,600 --> 00:08:32,679 This is the galley area, where the crew prepare all the meals. 154 00:08:32,680 --> 00:08:38,919 So part of our search will be to assess each compartment. 155 00:08:38,920 --> 00:08:41,680 So, yeah, we'll just make our way along. 156 00:08:42,760 --> 00:08:45,519 Jade and Ellen search the sleeping quarters 157 00:08:45,520 --> 00:08:48,879 where illegal items can easily be hidden. 158 00:08:48,880 --> 00:08:51,439 So this is the crew rest area. 159 00:08:51,440 --> 00:08:54,439 So it's above the passengers sitting below, 160 00:08:54,440 --> 00:08:57,319 and it's where crew come to basically rest 161 00:08:57,320 --> 00:08:58,919 over long-haul flights. 162 00:08:58,920 --> 00:09:02,039 So we just have a quick look through, turn over some mattresses, 163 00:09:02,040 --> 00:09:04,719 look in some pouches to see if we can find anything 164 00:09:04,720 --> 00:09:07,319 the crew might have left behind for other people to get. 165 00:09:07,320 --> 00:09:09,640 So it's always a good spot for us to look. 166 00:09:11,600 --> 00:09:14,239 After completing a thorough check of the aircraft... 167 00:09:14,240 --> 00:09:16,839 Yeah, we're just going to disembark now. 168 00:09:16,840 --> 00:09:19,040 ..for their next assignment... 169 00:09:20,560 --> 00:09:24,959 ..the team will be assisted by the Australian Border Force Dog Unit. 170 00:09:24,960 --> 00:09:28,799 Yeah, we'll see what happens with this next flight. 171 00:09:28,800 --> 00:09:31,319 Trained to sniff out suspicious goods, 172 00:09:31,320 --> 00:09:35,359 the dogs are doing their detective work on a flight from LA. 173 00:09:35,360 --> 00:09:40,319 Basically anything from the United States we classify as high risk. 174 00:09:40,320 --> 00:09:43,319 Obviously its connections with South America as well. 175 00:09:43,320 --> 00:09:48,639 With Colombia alone producing over $105 billion worth of cocaine 176 00:09:48,640 --> 00:09:50,199 in 2024, 177 00:09:50,200 --> 00:09:54,399 South American-grown narcotics are sold to the US, 178 00:09:54,400 --> 00:09:57,479 which can then enter the Australian market. 179 00:09:57,480 --> 00:10:00,679 Yeah, so the dogs are running over all the arriving bags. 180 00:10:00,680 --> 00:10:04,479 If the dogs pay particular attention to a bag, 181 00:10:04,480 --> 00:10:07,760 the Border Force team needs to act swiftly. 182 00:10:11,640 --> 00:10:12,759 Good girl. 183 00:10:12,760 --> 00:10:16,879 As one dog already reacts to a piece of luggage... 184 00:10:16,880 --> 00:10:19,639 I think we may have hit something. 185 00:10:19,640 --> 00:10:23,640 ..has criminal activity just been sniffed out? 186 00:10:34,760 --> 00:10:39,600 The Border Force canine detectives have reacted to luggage from LA. 187 00:10:40,640 --> 00:10:43,519 The dog just had a bit of a longer reaction. 188 00:10:43,520 --> 00:10:45,679 We have a pretty good relationship with the dog unit. 189 00:10:45,680 --> 00:10:49,120 We can tell if it has a bit more of a reaction than most, so... 190 00:10:54,720 --> 00:10:56,640 That was pretty much a sit. 191 00:10:57,880 --> 00:11:01,199 The ABF needs to respond swiftly, 192 00:11:01,200 --> 00:11:05,080 thoroughly inspecting each bag the dogs sniff out. 193 00:11:06,480 --> 00:11:09,079 Yeah, so there was about 180 passengers 194 00:11:09,080 --> 00:11:10,919 on the flight this morning. 195 00:11:10,920 --> 00:11:13,439 Yeah, I'll see if we can just pop this out. 196 00:11:13,440 --> 00:11:15,720 So about 200 bags went on the belt. 197 00:11:19,880 --> 00:11:21,439 All good? 198 00:11:21,440 --> 00:11:23,439 You reckon that's done? 199 00:11:23,440 --> 00:11:24,919 Are you happy with that level of search 200 00:11:24,920 --> 00:11:26,359 or do you want it in the haul? 201 00:11:26,360 --> 00:11:27,480 I think that... 202 00:11:35,200 --> 00:11:36,839 That's it. 203 00:11:36,840 --> 00:11:38,639 All done. 204 00:11:38,640 --> 00:11:42,840 Since no evidence of criminal activity has been discovered... 205 00:11:47,080 --> 00:11:50,399 ..the luggage will head out to the baggage claim 206 00:11:50,400 --> 00:11:53,439 and Dan's team can rest easy, 207 00:11:53,440 --> 00:11:57,879 knowing the airside has been protected for another day. 208 00:11:57,880 --> 00:11:59,399 Yeah, today was a good day. 209 00:11:59,400 --> 00:12:01,799 Every day that we don't have a significant detection 210 00:12:01,800 --> 00:12:04,319 doesn't mean that we didn't do our job properly. 211 00:12:04,320 --> 00:12:08,679 The majority of the people that operate in this space 212 00:12:08,680 --> 00:12:11,039 are legitimate, hard-working people, 213 00:12:11,040 --> 00:12:15,239 and if we don't have something tangible at the end of the day, 214 00:12:15,240 --> 00:12:17,480 it is a good news story. 215 00:12:27,960 --> 00:12:31,360 Qantas 171, taxi uniform Victor, hold short of Foxtrot. 216 00:12:32,520 --> 00:12:35,999 Adjacent to Melbourne Airport is IRT, 217 00:12:36,000 --> 00:12:38,880 a leader in international horse transport. 218 00:12:40,320 --> 00:12:45,479 Today, they're welcoming a prized passenger travelling back to Japan, 219 00:12:45,480 --> 00:12:47,840 star horse Warp Speed. 220 00:12:50,360 --> 00:12:53,159 The horse travelling today is in a box on its own, 221 00:12:53,160 --> 00:12:54,359 so there'll be no other horses in. 222 00:12:54,360 --> 00:12:57,079 It's raced in the Melbourne Cup and now it's returning back to Japan 223 00:12:57,080 --> 00:12:59,159 after finishing second in the Melbourne Cup, 224 00:12:59,160 --> 00:13:01,079 so it's getting the whole box to itself, 225 00:13:01,080 --> 00:13:02,959 which is first class on the way home. 226 00:13:02,960 --> 00:13:06,399 Crossing the finish line second in its first attempt at the 227 00:13:06,400 --> 00:13:08,599 annual Melbourne Cup race, 228 00:13:08,600 --> 00:13:13,719 Warp Speed's impressive performance deserves nothing but the best. 229 00:13:13,720 --> 00:13:16,399 This is a three-horse configuration. 230 00:13:16,400 --> 00:13:19,839 This partition would move to the middle here to be a two-horse, 231 00:13:19,840 --> 00:13:21,839 or this partition's completely come out of the way 232 00:13:21,840 --> 00:13:23,919 and you open the whole box up. 233 00:13:23,920 --> 00:13:27,319 So it's almost like three's economy class, two's business class, 234 00:13:27,320 --> 00:13:29,400 and a whole box to yourself is first class. 235 00:13:31,000 --> 00:13:34,919 Economy travel doesn't quite cut it for Warp Speed, 236 00:13:34,920 --> 00:13:40,079 who's earned well over $2.5 million in his career so far. 237 00:13:40,080 --> 00:13:42,799 The main thing is you just want them to be safe through the whole trip. 238 00:13:42,800 --> 00:13:43,879 Truck's here. 239 00:13:43,880 --> 00:13:45,039 So before they leave, 240 00:13:45,040 --> 00:13:47,759 the biggest issue is making sure the blood testing is accurate, 241 00:13:47,760 --> 00:13:49,839 making sure the vaccinations are done correctly 242 00:13:49,840 --> 00:13:51,479 so they actually qualify to travel. 243 00:13:51,480 --> 00:13:52,879 And then once they do travel, 244 00:13:52,880 --> 00:13:54,959 it's just trying to keep them calm during the flight. 245 00:13:54,960 --> 00:13:56,169 That's where the pressure is. 246 00:13:58,280 --> 00:14:01,279 Warp Speed has arrived for his flight, 247 00:14:01,280 --> 00:14:03,920 which is scheduled to leave in the next hour. 248 00:14:05,640 --> 00:14:08,359 It's imperative he's processed quickly 249 00:14:08,360 --> 00:14:11,080 to increase his comfort and safety. 250 00:14:12,120 --> 00:14:16,199 Tatsuhiro Hirose, or Hiro as we call him, he's a Japanese representative, 251 00:14:16,200 --> 00:14:18,920 so he does all the horses in and out of Japan for us. 252 00:14:20,520 --> 00:14:22,599 He'll just make sure everything goes alright 253 00:14:22,600 --> 00:14:24,320 until the aircraft now. 254 00:14:25,960 --> 00:14:28,719 Even with his VIP status, 255 00:14:28,720 --> 00:14:31,519 Warp Speed, like any other passenger, 256 00:14:31,520 --> 00:14:33,200 needs the right papers. 257 00:14:35,120 --> 00:14:40,959 In here, of course, is the horse's passport. 258 00:14:40,960 --> 00:14:43,279 And because it's going through Hong Kong on the way, 259 00:14:43,280 --> 00:14:45,279 we have to have a separate set of paperwork, 260 00:14:45,280 --> 00:14:47,719 which is the transit certification. 261 00:14:47,720 --> 00:14:52,600 With his paperwork in order, Warp Speed is ready to load. 262 00:14:54,040 --> 00:14:56,159 When the Japanese horses do travel, 263 00:14:56,160 --> 00:14:58,279 they have a bit more protection than most others. 264 00:14:58,280 --> 00:15:02,240 So, for example, the headwear, he's got wraps around his legs... 265 00:15:03,200 --> 00:15:05,079 ..tape on his shoes at the bottom there, 266 00:15:05,080 --> 00:15:06,559 and then they're just fixing up the tail wrap 267 00:15:06,560 --> 00:15:09,439 just because it slipped down a bit during the truck ride here. 268 00:15:09,440 --> 00:15:13,040 So it's just if he sits back in flight, he doesn't rub his tail. 269 00:15:14,240 --> 00:15:16,159 With such an expensive animal, 270 00:15:16,160 --> 00:15:22,000 the stakes are high to ensure Warp Speed isn't startled or harmed. 271 00:15:23,160 --> 00:15:28,719 All movement must be slow and quiet to keep Warp Speed calm. 272 00:15:28,720 --> 00:15:31,680 He's just a little nervous. It's a new environment, enclosed area. 273 00:15:39,480 --> 00:15:41,759 And even when they shut the back up behind here, 274 00:15:41,760 --> 00:15:43,799 just try and do it all as calmly as possible 275 00:15:43,800 --> 00:15:45,759 just so that they don't get a fright, 276 00:15:45,760 --> 00:15:47,600 they don't get a bit of a shock. 277 00:15:48,920 --> 00:15:50,319 Good boy. 278 00:15:50,320 --> 00:15:52,120 Good boy. 279 00:15:53,240 --> 00:15:55,759 Warp Speed is now ready to board, 280 00:15:55,760 --> 00:15:59,879 but this comes with its own dangers. 281 00:15:59,880 --> 00:16:02,679 So they're ready to take us, 282 00:16:02,680 --> 00:16:05,280 so we're heading to the aircraft now. 283 00:16:07,960 --> 00:16:10,639 With not long until take-off, 284 00:16:10,640 --> 00:16:12,439 great care must be taken 285 00:16:12,440 --> 00:16:15,680 for the safest possible loading of the passenger. 286 00:16:16,960 --> 00:16:20,400 We're just loading the air stable onto the aircraft. 287 00:16:21,600 --> 00:16:24,280 Let us know when you're ready. OK. 288 00:16:25,720 --> 00:16:30,560 It's a delicate operation, done as smoothly as possible. 289 00:16:41,760 --> 00:16:45,679 He's very calm, and yeah, it's like just being at home, 290 00:16:45,680 --> 00:16:47,399 so that's what we want. 291 00:16:47,400 --> 00:16:48,720 It's good. 292 00:16:49,880 --> 00:16:51,359 Until they actually get home 293 00:16:51,360 --> 00:16:53,159 and land in Japan, 294 00:16:53,160 --> 00:16:54,919 our job hasn't finished, 295 00:16:54,920 --> 00:16:57,879 but at least they're on the plane, 296 00:16:57,880 --> 00:17:00,319 nice and settled and ready to go. 297 00:17:00,320 --> 00:17:02,040 And, yeah, so far, so good. 298 00:17:03,800 --> 00:17:06,919 The flight is being cleared for take-off, 299 00:17:06,920 --> 00:17:12,920 and Warp Speed begins his long journey to Tokyo via Hong Kong. 300 00:17:14,520 --> 00:17:16,719 Good to see them going home safely. 301 00:17:16,720 --> 00:17:20,000 And it's first class all the way. 302 00:17:36,080 --> 00:17:37,759 At Melbourne Airport, 303 00:17:37,760 --> 00:17:40,879 Head of Traveller Experience Wendi 304 00:17:40,880 --> 00:17:44,599 is dedicated to making everyone's journey memorable. 305 00:17:44,600 --> 00:17:48,159 I've been here seven years, and I absolutely love it. 306 00:17:48,160 --> 00:17:52,279 I'm the person that champions the traveller in everything they do. 307 00:17:52,280 --> 00:17:55,080 Every person that comes through has a story. 308 00:17:56,760 --> 00:17:58,439 So, for us as an airport, 309 00:17:58,440 --> 00:18:01,439 it's ensuring all our 18,000 staff 310 00:18:01,440 --> 00:18:05,119 can adapt and can step into those people's journeys... 311 00:18:05,120 --> 00:18:06,719 Yeah, that's OK, I'll check you in. 312 00:18:06,720 --> 00:18:11,280 ..and to act appropriately as to what their story is that day. 313 00:18:15,720 --> 00:18:19,799 With over 20% of Australians living with a disability, 314 00:18:19,800 --> 00:18:24,879 today Wendi is preparing to step into the stories of two special passengers 315 00:18:24,880 --> 00:18:28,319 travelling to Sydney for business. 316 00:18:28,320 --> 00:18:30,879 Today is a really special day. 317 00:18:30,880 --> 00:18:35,279 We have two of our very frequent flyers travelling with us, 318 00:18:35,280 --> 00:18:38,599 Nina and her dog Nixon. 319 00:18:38,600 --> 00:18:43,319 Nina has a vision impairment and Nixon is her assistance dog. 320 00:18:43,320 --> 00:18:48,200 Today Nixon so sadly is retiring, so it's the final trip together. 321 00:18:49,160 --> 00:18:52,439 Good morning. 322 00:18:52,440 --> 00:18:56,399 Well, this is a very big day for you and for Nixon. 323 00:18:56,400 --> 00:18:59,119 Yeah, mixed feelings day. 324 00:18:59,120 --> 00:19:03,919 Nixon's last flight, so yeah, it's sad. 325 00:19:03,920 --> 00:19:06,519 Nixon is a well-travelled dog. 326 00:19:06,520 --> 00:19:10,239 I'm excited that he gets to put his feet up 327 00:19:10,240 --> 00:19:13,279 after six years of loyal service, 328 00:19:13,280 --> 00:19:19,039 but very sad that he won't be by my side every day and... 329 00:19:19,040 --> 00:19:20,839 Yeah, it's sad. It's sad. 330 00:19:20,840 --> 00:19:24,399 He's very much more than just a guide dog. 331 00:19:24,400 --> 00:19:25,519 I love him. 332 00:19:25,520 --> 00:19:27,919 He's my best friend. 333 00:19:27,920 --> 00:19:29,519 So how's Nixon? 334 00:19:29,520 --> 00:19:30,520 Is he ready to fly? 335 00:19:30,521 --> 00:19:34,679 Yeah, he needs to go to the toilet, so yeah, let's go to the... 336 00:19:34,680 --> 00:19:36,279 Let's go. OK, perfect. 337 00:19:36,280 --> 00:19:37,960 ..animal relief area. 338 00:19:39,360 --> 00:19:43,319 Wendi and her team worked with Nina to develop Melbourne Airport's 339 00:19:43,320 --> 00:19:46,160 first Assistance Animal Relief Centre. 340 00:19:47,200 --> 00:19:50,439 I love the fact that you helped design it. 341 00:19:50,440 --> 00:19:53,279 I know, very special. 342 00:19:53,280 --> 00:19:55,599 We got to know Nina and Nixon 343 00:19:55,600 --> 00:19:58,199 in the development of the actual facility, 344 00:19:58,200 --> 00:20:01,359 so they were with us the whole way through development. 345 00:20:01,360 --> 00:20:03,759 So really just mapping out 346 00:20:03,760 --> 00:20:07,639 what needed to be in there and what needed not to be in there. 347 00:20:07,640 --> 00:20:09,959 Good boy. 348 00:20:09,960 --> 00:20:11,719 OK, good boy. 349 00:20:11,720 --> 00:20:16,439 This specially designed doggy dunny features a lifelike patch of grass... 350 00:20:16,440 --> 00:20:19,399 OK, quick quicks, quick quicks. 351 00:20:19,400 --> 00:20:23,160 ..and every canine's favourite urinal, a rock. 352 00:20:25,000 --> 00:20:26,640 Good boy, darling. 353 00:20:28,320 --> 00:20:31,919 And there you go, that's his business done 354 00:20:31,920 --> 00:20:34,839 and we can board the flight with ease. 355 00:20:34,840 --> 00:20:37,199 Relieved and relaxed... Out you go. 356 00:20:37,200 --> 00:20:41,559 ..loyal Nixon is ready to make his final return flight with Nina 357 00:20:41,560 --> 00:20:44,679 and her support worker, Mel. 358 00:20:44,680 --> 00:20:49,039 There's been so many journeys that we've done together, um... 359 00:20:49,040 --> 00:20:52,199 ..whether it's overseas or meetings, 360 00:20:52,200 --> 00:20:54,759 going to the hospital, 361 00:20:54,760 --> 00:20:57,520 you know, always he's been by my side. 362 00:20:58,640 --> 00:21:01,080 I am so thankful for that. 363 00:21:02,080 --> 00:21:07,159 I am going to tie him to the seat. 364 00:21:07,160 --> 00:21:08,919 Ladies and gentlemen, Captain speaking. 365 00:21:08,920 --> 00:21:12,759 A very good morning to you all on board your flight JQ508 366 00:21:12,760 --> 00:21:14,520 to Sydney today. 367 00:21:15,640 --> 00:21:18,079 We'll be underway shortly, but before we do get going, 368 00:21:18,080 --> 00:21:20,159 I do have a very special announcement to make 369 00:21:20,160 --> 00:21:24,679 for a special passenger travelling with us today, guide dog Nixon. 370 00:21:24,680 --> 00:21:27,759 After seven years of service to Nina, 371 00:21:27,760 --> 00:21:31,039 this is Nixon's last trip before his retirement. 372 00:21:31,040 --> 00:21:32,560 Once again, welcome on board. 373 00:21:39,600 --> 00:21:41,839 I'm crying in here. 374 00:21:41,840 --> 00:21:44,639 He just wants to go down for a sleep. 375 00:21:44,640 --> 00:21:46,640 Are you crying too? No, I'm trying not to. 376 00:21:48,160 --> 00:21:51,039 Mel is my support worker. 377 00:21:51,040 --> 00:21:55,640 Has been with me for six years... 378 00:21:56,680 --> 00:22:00,440 ..and Nixon means as much to Mel as me. 379 00:22:01,680 --> 00:22:03,439 He's beautiful. He's a beautiful dog. 380 00:22:03,440 --> 00:22:05,040 Yeah. Always been... 381 00:22:06,320 --> 00:22:08,159 ..incredibly good. 382 00:22:08,160 --> 00:22:09,439 Yeah. 383 00:22:09,440 --> 00:22:11,879 On behalf of Jetstar crew, 384 00:22:11,880 --> 00:22:14,079 we'd like to wish you a happy retirement, Nixon, 385 00:22:14,080 --> 00:22:16,959 with plenty of walks and treats in your future. 386 00:22:16,960 --> 00:22:19,160 Thank you. 387 00:22:30,360 --> 00:22:34,799 With a repatriation flight from Lebanon arriving this afternoon... 388 00:22:34,800 --> 00:22:36,839 Alright, thank you. 389 00:22:36,840 --> 00:22:39,799 It's scheduled now to arrive at 16:30 or just before. 390 00:22:39,800 --> 00:22:44,639 ..emergency planning manager Riki is briefing security, 391 00:22:44,640 --> 00:22:47,599 airport and humanitarian officials. 392 00:22:47,600 --> 00:22:48,959 So, 241 passengers. 393 00:22:48,960 --> 00:22:52,519 There is a fairly sort of sizeable amount of elderly on that flight. 394 00:22:52,520 --> 00:22:54,159 There is other people on there 395 00:22:54,160 --> 00:22:56,720 that we believe to have lower than good health. 396 00:23:01,080 --> 00:23:05,519 While Ritesh, who usually works in the integrated operations centre... 397 00:23:05,520 --> 00:23:10,159 I've told them to move the carousels from five to two and three. 398 00:23:10,160 --> 00:23:14,359 ..is today moonlighting as a terminal coordinator. 399 00:23:14,360 --> 00:23:16,919 I've been in aviation for the last 25 years, 400 00:23:16,920 --> 00:23:19,079 so you can call me an old person, 401 00:23:19,080 --> 00:23:21,240 but, nah, I'm pretty young at heart. 402 00:23:23,800 --> 00:23:27,239 It is great to get out of the office sometimes as well, 403 00:23:27,240 --> 00:23:31,039 because when I'm in the office, it's hardly, like, probably, 404 00:23:31,040 --> 00:23:33,359 I could say, like, 1,000 or 2,000 steps, 405 00:23:33,360 --> 00:23:36,359 but when I'm on the floor, and if it's a busy day, 406 00:23:36,360 --> 00:23:37,719 we've, like... 407 00:23:37,720 --> 00:23:41,960 ..at times, we've hit, like, over 15,000 to 16,000 steps. 408 00:23:46,360 --> 00:23:48,559 Airport Emergencies. Laura. 409 00:23:48,560 --> 00:23:51,279 He's having difficulty breathing? 410 00:23:51,280 --> 00:23:54,919 An emergency services call-out from the IOC 411 00:23:54,920 --> 00:23:59,639 means Ritesh's step-counter is about to get a proper workout. 412 00:23:59,640 --> 00:24:01,799 Melbourne Airport. Ritesh. 413 00:24:01,800 --> 00:24:03,639 Hey, Ritesh? 414 00:24:03,640 --> 00:24:04,679 Go ahead. 415 00:24:04,680 --> 00:24:08,079 There's a medical coming in on a Jetstar flight from Cairns. 416 00:24:08,080 --> 00:24:11,239 A 12-year-old male, difficulty breathing. 417 00:24:11,240 --> 00:24:12,519 Is he on oxygen? 418 00:24:12,520 --> 00:24:13,679 Unsure. 419 00:24:13,680 --> 00:24:15,519 That was all the information I had. 420 00:24:15,520 --> 00:24:17,280 I'm heading down over there. 421 00:24:19,280 --> 00:24:22,999 The condition of the passenger is unknown to Ritesh... 422 00:24:23,000 --> 00:24:25,959 It can be from a normal medical, 423 00:24:25,960 --> 00:24:28,519 or it can turn into a serious incident. 424 00:24:28,520 --> 00:24:30,839 ..and he's heading to the gate, 425 00:24:30,840 --> 00:24:33,280 where the flight is due to land in 20 minutes. 426 00:24:36,400 --> 00:24:39,280 So the main worry is he might have stopped breathing. 427 00:24:40,920 --> 00:24:43,639 Ready to assist out on the tarmac 428 00:24:43,640 --> 00:24:47,319 are the airside services' firefighters. 429 00:24:47,320 --> 00:24:51,399 We've given them an update so that they can do their process. 430 00:24:51,400 --> 00:24:53,799 Once the flight lands over here, they'll get on board. 431 00:24:53,800 --> 00:24:55,639 They'll assess the passenger. 432 00:24:55,640 --> 00:24:58,039 If the passenger can be offloaded, 433 00:24:58,040 --> 00:25:00,799 can be disembarked and got into the gate lounge, 434 00:25:00,800 --> 00:25:02,160 that's perfect for us. 435 00:25:09,720 --> 00:25:11,320 Oxygen's being used? Yeah. 436 00:25:13,240 --> 00:25:16,319 Apparently, oxygen is being used on board. 437 00:25:16,320 --> 00:25:21,360 So I believe this turns into a serious incident. 438 00:25:37,760 --> 00:25:39,439 Coordination. Laura. 439 00:25:39,440 --> 00:25:40,440 Laura, Ritesh. 440 00:25:40,441 --> 00:25:41,559 Hey, Ritesh. 441 00:25:41,560 --> 00:25:43,719 Just an update from Jetstar. 442 00:25:43,720 --> 00:25:46,800 Apparently, oxygen is being used on board. 443 00:25:48,400 --> 00:25:51,079 He's coming in from Narita. 444 00:25:51,080 --> 00:25:54,199 So basically, Cairns was just a transit point for him, though. 445 00:25:54,200 --> 00:25:56,000 Alright, he's on oxygen. 446 00:25:57,240 --> 00:26:02,599 Terminal coordinator Ritesh is on standby for a flight to arrive. 447 00:26:02,600 --> 00:26:07,399 On board is a 12-year-old boy who is struggling to breathe. 448 00:26:07,400 --> 00:26:08,880 So the flight's landed now. 449 00:26:22,200 --> 00:26:25,399 As the first responders help the boy, 450 00:26:25,400 --> 00:26:28,759 Ritesh is hoping for the best. 451 00:26:28,760 --> 00:26:31,199 Fingers crossed, he should be alright. 452 00:26:31,200 --> 00:26:33,560 He should be able to disembark normally. 453 00:26:47,520 --> 00:26:48,560 All good? 454 00:26:57,400 --> 00:27:01,559 So as you can see, the person has disembarked from the aircraft. 455 00:27:01,560 --> 00:27:03,880 Obviously, he looks in a better condition. 456 00:27:05,040 --> 00:27:07,920 They will assess it further into the gate lounge. 457 00:27:12,080 --> 00:27:16,039 After some initial care by the firefighters... 458 00:27:16,040 --> 00:27:17,440 He looks fine, though. 459 00:27:18,760 --> 00:27:23,279 ..Ambulance Victoria has arrived to assess the boy. 460 00:27:23,280 --> 00:27:26,959 He's in good hands with the emergency services. 461 00:27:26,960 --> 00:27:29,919 And let's see how it turns out. 462 00:27:29,920 --> 00:27:31,079 Just over here. 463 00:27:31,080 --> 00:27:34,119 Hopefully, fingers crossed, it should be a good turnout for us. 464 00:27:34,120 --> 00:27:35,480 All good? 465 00:27:36,600 --> 00:27:39,399 Fortunately, the boy was suffering from nothing more 466 00:27:39,400 --> 00:27:41,759 than a case of flight anxiety 467 00:27:41,760 --> 00:27:44,039 and is now free to head home. 468 00:27:44,040 --> 00:27:45,439 Did you enjoy your flight? 469 00:27:45,440 --> 00:27:46,839 Not really. 470 00:27:46,840 --> 00:27:49,199 Scared the crap out of me. 471 00:27:49,200 --> 00:27:53,719 And the airline's flight schedule remains on track. 472 00:27:53,720 --> 00:27:57,520 Again, great outcome and back to another job now. 473 00:28:03,840 --> 00:28:07,599 If any of the 700 aircraft that land and take off 474 00:28:07,600 --> 00:28:10,679 at Melbourne Airport get into trouble, 475 00:28:10,680 --> 00:28:14,239 on hand to respond is the primary firefighting crew. 476 00:28:14,240 --> 00:28:16,160 And we're ready when you're ready to go. 477 00:28:18,800 --> 00:28:21,599 But for any other airport emergency, 478 00:28:21,600 --> 00:28:26,440 the team at the satellite fire station are on standby. 479 00:28:27,560 --> 00:28:29,119 What have you got, Damo? 480 00:28:29,120 --> 00:28:32,759 Mate, I'm going to make a nice, healthy chicken wrap. 481 00:28:32,760 --> 00:28:33,839 That's good. 482 00:28:33,840 --> 00:28:36,239 Here at the airport, we're the first responders to all emergencies 483 00:28:36,240 --> 00:28:39,039 of a fire nature, medical, 484 00:28:39,040 --> 00:28:40,879 motor vehicle accidents, 485 00:28:40,880 --> 00:28:42,999 hazardous materials, 486 00:28:43,000 --> 00:28:46,239 you name it, we're here, ready to respond. 487 00:28:46,240 --> 00:28:50,599 One thing to note is that at any point in time we can get responded, 488 00:28:50,600 --> 00:28:51,999 you've got to drop it. OK. 489 00:28:52,000 --> 00:28:54,679 That beautiful chicken wrap over there might go to waste. 490 00:28:54,680 --> 00:28:56,800 This stays nice and fresh in the can. 491 00:29:00,440 --> 00:29:03,159 I've been working with Damien for a little over 13 years now 492 00:29:03,160 --> 00:29:05,559 and he's been in the job for close to 30 years. 493 00:29:05,560 --> 00:29:07,839 Myself, I've been here for 15. 494 00:29:07,840 --> 00:29:09,879 So we've worked together for quite a long time together. 495 00:29:09,880 --> 00:29:12,959 We know each other well and I think we do a good job together. 496 00:29:12,960 --> 00:29:16,039 It's Damien's birthday next week, turning... 497 00:29:16,040 --> 00:29:17,240 ..shh, 50. 498 00:29:18,440 --> 00:29:21,119 So the pressure's on to cook him a nice meal next week. 499 00:29:21,120 --> 00:29:24,199 We get to know each other well, we have great camaraderie. 500 00:29:24,200 --> 00:29:26,799 We share a lot, we support each other 501 00:29:26,800 --> 00:29:28,879 and obviously we respond together as well, 502 00:29:28,880 --> 00:29:31,519 and so it's really important that we have each other's backs. 503 00:29:31,520 --> 00:29:35,039 As the first responders to land-side emergencies, 504 00:29:35,040 --> 00:29:38,839 it's critical the firefighters maintain their equipment daily. 505 00:29:38,840 --> 00:29:41,640 Hey, guys. Alright, let's get into it. 506 00:29:46,040 --> 00:29:47,679 So, at the moment, 507 00:29:47,680 --> 00:29:51,159 Keith's going through, checking our breathing apparatus sets. 508 00:29:51,160 --> 00:29:53,159 So this is an important bit of equipment, 509 00:29:53,160 --> 00:29:55,399 especially if we need to go into any hot zones. 510 00:29:55,400 --> 00:29:57,799 We need to be able to breathe some clean air, 511 00:29:57,800 --> 00:29:59,399 look after our own safety. 512 00:29:59,400 --> 00:30:03,039 Simon over here is going through our equipment on our adapters 513 00:30:03,040 --> 00:30:06,559 and checking our hoses, making sure that everything's serviceable. 514 00:30:06,560 --> 00:30:08,839 Paul's inside the cabin of the truck now, 515 00:30:08,840 --> 00:30:11,479 he's checking all the lights are working, 516 00:30:11,480 --> 00:30:14,799 checking all the internal systems, the sirens and so forth. 517 00:30:14,800 --> 00:30:19,359 While all equipment must be in excellent working order, 518 00:30:19,360 --> 00:30:24,679 the firefighters must also be prepared for a call-out at any time. 519 00:30:24,680 --> 00:30:27,039 We get over 1,600 calls a year, 520 00:30:27,040 --> 00:30:30,039 so that averages about four or five calls a day. 521 00:30:30,040 --> 00:30:33,239 But sometimes you could work a whole shift and not turn the wheel. 522 00:30:33,240 --> 00:30:35,559 Other times you could be out and about the whole time. 523 00:30:35,560 --> 00:30:36,679 It's just one of those things 524 00:30:36,680 --> 00:30:38,555 where you never know what you're going to get. 525 00:30:40,320 --> 00:30:44,960 In Terminal 4, a fire alarm has been triggered in the car park. 526 00:30:47,880 --> 00:30:50,159 FCC, who's responding? 527 00:30:50,160 --> 00:30:55,440 FCC, 10 to 6, responding to AFA at MLS car park. 528 00:30:59,320 --> 00:31:02,679 Trained to respond to incidents within six minutes... 529 00:31:02,680 --> 00:31:04,320 Red light coming up. 530 00:31:06,160 --> 00:31:08,239 ..every second counts. 531 00:31:08,240 --> 00:31:10,319 Let's hope they all stop for us. 532 00:31:10,320 --> 00:31:11,920 Beautiful. Nice and easy. 533 00:31:12,880 --> 00:31:14,160 There you go. 534 00:31:25,760 --> 00:31:28,119 Melbourne Airport's firefighting crew 535 00:31:28,120 --> 00:31:31,919 have raced to the scene of a fire alarm at Terminal 4. 536 00:31:31,920 --> 00:31:34,840 FCC is 10 to 6, we're on scene at the MLS car park. 537 00:31:36,840 --> 00:31:40,080 It's a fire alarm, so we'll go and investigate at the panel. 538 00:31:44,200 --> 00:31:45,999 Smoke detector, ground floor. 539 00:31:46,000 --> 00:31:48,199 Call one, east toilets. 540 00:31:48,200 --> 00:31:50,039 Go ahead, Portable 6. 541 00:31:50,040 --> 00:31:51,839 Yeah, we've got one alarm that's activated. 542 00:31:51,840 --> 00:31:55,000 Ground floor, call one east in the toilet block. 543 00:31:56,200 --> 00:31:59,639 The smoke alarm is in a car park bathroom. 544 00:31:59,640 --> 00:32:03,159 As passengers and staff evacuate the building, 545 00:32:03,160 --> 00:32:06,960 the crew needs to locate the source of the smoke as fast as possible. 546 00:32:08,320 --> 00:32:11,319 Any big noise like that's going to get your adrenaline going. 547 00:32:11,320 --> 00:32:14,039 But you sort of have to put those feelings aside 548 00:32:14,040 --> 00:32:16,160 and just focus on the task at hand. 549 00:32:17,120 --> 00:32:21,440 Every passing minute causes disruption to the terminal. 550 00:32:22,560 --> 00:32:26,919 It's in the toilets here, so sometimes clingers or some smokers, 551 00:32:26,920 --> 00:32:28,040 but we'll check it out. 552 00:32:29,920 --> 00:32:31,200 Nothing in here? 553 00:32:32,200 --> 00:32:33,999 Nah, it's not gone off here. 554 00:32:34,000 --> 00:32:35,359 Check this one. 555 00:32:35,360 --> 00:32:37,480 Fire service coming in! Fire service coming in! 556 00:32:39,280 --> 00:32:40,360 Not this one. 557 00:32:42,960 --> 00:32:44,040 Disabled. 558 00:32:45,360 --> 00:32:46,360 Nah. 559 00:32:46,361 --> 00:32:48,159 Fire service. 560 00:32:48,160 --> 00:32:50,719 Yeah, I've found it here. Whoa, get a whiff of that. 561 00:32:50,720 --> 00:32:52,799 Yeah. Might chuck it open. 562 00:32:52,800 --> 00:32:53,839 Alright. 563 00:32:53,840 --> 00:32:55,039 Go ahead, Portable 6. 564 00:32:55,040 --> 00:32:57,519 Yeah, we've located the detector. 565 00:32:57,520 --> 00:32:58,639 A smoky that's gone off. 566 00:32:58,640 --> 00:33:01,079 Looks like someone's been smoking in the parents' room 567 00:33:01,080 --> 00:33:02,200 at the toilet block. 568 00:33:03,400 --> 00:33:06,719 It definitely smells and seems like someone's been smoking in there. 569 00:33:06,720 --> 00:33:09,039 Just keep that door open. 570 00:33:09,040 --> 00:33:11,759 Try and ventilate the smoke out of there. 571 00:33:11,760 --> 00:33:13,799 Yeah, sometimes people can be selfish, 572 00:33:13,800 --> 00:33:15,999 or maybe they're just oblivious to the fact 573 00:33:16,000 --> 00:33:19,839 that them smoking inside a toilet cubicle would set an alarm off. 574 00:33:19,840 --> 00:33:21,839 Yeah, there's a fair bit of smoke in the cubicle, 575 00:33:21,840 --> 00:33:24,159 so we're going to ventilate for a bit 576 00:33:24,160 --> 00:33:27,159 before we try to make a reset on that panel. 577 00:33:27,160 --> 00:33:29,079 Copy, Portable 6. 578 00:33:29,080 --> 00:33:30,480 Not a nice-smelling cigarette. 579 00:33:32,120 --> 00:33:35,199 Unfortunately, we get sent out to incidents like this, 580 00:33:35,200 --> 00:33:37,559 which isn't a real incident, 581 00:33:37,560 --> 00:33:40,039 but better be safe than sorry. 582 00:33:40,040 --> 00:33:42,679 We'll make sure that everything's clear before we take off. 583 00:33:42,680 --> 00:33:44,039 All clear? 584 00:33:44,040 --> 00:33:46,199 10 to 2, we'll stand down. 585 00:33:46,200 --> 00:33:48,079 Yeah, 10 to 2, stand down. 586 00:33:48,080 --> 00:33:50,559 We've got control of the scene now at this stage. 587 00:33:50,560 --> 00:33:52,039 Copy that. 588 00:33:52,040 --> 00:33:55,159 The priority now is to switch off the alarm 589 00:33:55,160 --> 00:33:58,720 so staff and passengers can return to the terminal. 590 00:34:00,040 --> 00:34:02,920 No, it's just that someone smoked in the toilet, so... 591 00:34:04,480 --> 00:34:05,679 Yeah, it looks like it has. 592 00:34:05,680 --> 00:34:07,280 My God. 593 00:34:08,600 --> 00:34:10,159 6 Elvis, 6 Bravo. 594 00:34:10,160 --> 00:34:13,240 Yeah, just going to go for a reset on this panel. 595 00:34:14,360 --> 00:34:15,919 Yeah, I affirm. Reset. 596 00:34:15,920 --> 00:34:17,479 We're still on site. 597 00:34:17,480 --> 00:34:20,039 It's still a little bit smoky, but see how you go. 598 00:34:20,040 --> 00:34:21,159 Roger that. 599 00:34:21,160 --> 00:34:23,079 This is the fire brigade. 600 00:34:23,080 --> 00:34:25,199 All alarms have been cleared. 601 00:34:25,200 --> 00:34:26,200 Please resume. 602 00:34:37,280 --> 00:34:42,439 At Terminal 2 Arrivals, a growing crowd of family and friends 603 00:34:42,440 --> 00:34:46,319 is waiting for today's repatriation flight from Lebanon. 604 00:34:46,320 --> 00:34:48,359 Be careful... 605 00:34:48,360 --> 00:34:49,840 He's going to come from there. 606 00:34:50,920 --> 00:34:52,879 I'm here just for picking up my family 607 00:34:52,880 --> 00:34:54,839 coming from the war zone in Lebanon. 608 00:34:54,840 --> 00:34:58,040 My mum and dad, my brother and his wife. 609 00:34:59,000 --> 00:35:02,359 Samuel, who's been waiting more than an hour, 610 00:35:02,360 --> 00:35:06,279 hasn't seen his wife and daughter in over a year. 611 00:35:06,280 --> 00:35:08,320 I wish I could bring my whole family. 612 00:35:10,080 --> 00:35:12,999 Yeah, I have brothers, sisters there, cousins. 613 00:35:13,000 --> 00:35:15,919 My wife, she has eight sisters and brothers. 614 00:35:15,920 --> 00:35:18,080 Four by four. They're all there. 615 00:35:19,200 --> 00:35:20,400 Yeah. 616 00:35:26,120 --> 00:35:29,359 With the repatriation flight due to land soon, 617 00:35:29,360 --> 00:35:32,919 Integrated Operations Centre Coordinator Steve 618 00:35:32,920 --> 00:35:36,040 is keeping a close eye on the Gate 20 exit. 619 00:35:37,040 --> 00:35:38,999 So the repat flight at the moment 620 00:35:39,000 --> 00:35:42,679 is probably about four or five minutes from touching down. 621 00:35:42,680 --> 00:35:45,119 If on arrival, we might get a request for an ambulance, 622 00:35:45,120 --> 00:35:47,160 if there's an emergency, if someone's unwell. 623 00:35:48,240 --> 00:35:52,239 With the flight arriving from an evacuated war zone, 624 00:35:52,240 --> 00:35:56,279 Emergency Planning Manager Riki and his colleagues 625 00:35:56,280 --> 00:35:59,399 don't know what state the passengers will be in. 626 00:35:59,400 --> 00:36:01,479 Making sure everything's prepared, 627 00:36:01,480 --> 00:36:04,080 making sure we've got all the resources that we need down here. 628 00:36:05,080 --> 00:36:08,319 And then we'll support them all the way through to the Arrivals hall 629 00:36:08,320 --> 00:36:09,679 where they're either meeting family 630 00:36:09,680 --> 00:36:12,359 or they're getting connected with the support services that they need 631 00:36:12,360 --> 00:36:13,520 once they arrive. 632 00:36:14,640 --> 00:36:18,119 Managing 241 vulnerable passengers, 633 00:36:18,120 --> 00:36:22,680 Riki's intensive planning will be put to the test. 634 00:36:37,640 --> 00:36:40,279 At Terminal 2 Arrivals, 635 00:36:40,280 --> 00:36:42,199 excited family and friends 636 00:36:42,200 --> 00:36:46,960 are waiting for today's emergency repatriation flight from Lebanon. 637 00:36:48,480 --> 00:36:51,399 In the Integrated Operations Centre, 638 00:36:51,400 --> 00:36:55,080 Steve is monitoring the plane's arrival. 639 00:36:57,720 --> 00:37:00,239 They've been flying for 20-plus hours, 640 00:37:00,240 --> 00:37:01,519 so they stopped in... 641 00:37:01,520 --> 00:37:04,520 I believe they stopped in Colombo for refuel. 642 00:37:06,840 --> 00:37:11,119 We're keeping a close eye on it, and it's landing next. 643 00:37:11,120 --> 00:37:12,959 And yeah, it should be down in a minute. 644 00:37:12,960 --> 00:37:15,040 Yeah, touch-down, I think, not far away. 645 00:37:16,440 --> 00:37:18,239 Once the plane lands, 646 00:37:18,240 --> 00:37:21,519 Emergency Planning Manager Riki's priority 647 00:37:21,520 --> 00:37:25,080 is for all passengers to be assessed within two hours. 648 00:37:26,960 --> 00:37:30,439 My number one concern is how quickly we can get them off the aircraft, 649 00:37:30,440 --> 00:37:33,399 through the airport, and then on to either family and friends 650 00:37:33,400 --> 00:37:36,119 or the services that they are here to meet. 651 00:37:36,120 --> 00:37:37,639 In the event of a repatriation flight, 652 00:37:37,640 --> 00:37:39,679 there's more processes that we need to go through 653 00:37:39,680 --> 00:37:41,639 than what you normally would if you arrive here. 654 00:37:41,640 --> 00:37:43,839 So we want to get them out of here 655 00:37:43,840 --> 00:37:46,799 and on to the services and into a warm bed and a nice shower 656 00:37:46,800 --> 00:37:48,300 and everything as quickly as we can. 657 00:37:49,960 --> 00:37:52,600 This will be a good moment for all of them once they touch down. 658 00:37:58,880 --> 00:38:00,920 After a long journey... 659 00:38:02,040 --> 00:38:06,640 ..the repatriation flight has finally landed on Australian soil. 660 00:38:11,560 --> 00:38:14,639 No doubt there'll be a lot of relief. 661 00:38:14,640 --> 00:38:18,360 I'm sure there'll be a lot of happy people on board that aircraft, yeah. 662 00:38:34,360 --> 00:38:36,759 With news of the plane landing, 663 00:38:36,760 --> 00:38:40,759 the long wait at Arrivals is almost over. 664 00:38:40,760 --> 00:38:42,679 Now they're safe. 665 00:38:42,680 --> 00:38:43,880 I can't wait. 666 00:38:45,200 --> 00:38:46,799 Yeah. 667 00:38:46,800 --> 00:38:49,279 As the first passengers arrive, 668 00:38:49,280 --> 00:38:52,079 Riki's team will provide access to health care, 669 00:38:52,080 --> 00:38:55,120 accommodation and welfare. 670 00:39:00,400 --> 00:39:02,080 Faults. This is Lisa. 671 00:39:04,680 --> 00:39:06,519 I totally understand what you're saying, 672 00:39:06,520 --> 00:39:08,279 but they're literally coming off flight. 673 00:39:08,280 --> 00:39:09,919 They're going to be a little while. 674 00:39:09,920 --> 00:39:15,760 With 241 passengers to assess, it's a lengthy process. 675 00:39:16,760 --> 00:39:21,320 And for family and friends waiting, the time is taking its toll. 676 00:39:25,400 --> 00:39:26,920 It's taking too long. 677 00:39:28,480 --> 00:39:30,119 Too long. 678 00:39:30,120 --> 00:39:31,599 Nah. 679 00:39:31,600 --> 00:39:32,679 Yeah, it's too long. 680 00:39:32,680 --> 00:39:34,555 It's been like, I think, two hours and a half. 681 00:39:41,040 --> 00:39:42,079 Yeah. 682 00:39:42,080 --> 00:39:44,360 Hope everything ends alright, yeah. 683 00:39:48,800 --> 00:39:51,919 But finally, some welcome relief. 684 00:39:51,920 --> 00:39:52,920 They're here! 685 00:40:09,840 --> 00:40:16,040 And for Mohammad, he finally gets to see his family on safe ground. 686 00:40:17,600 --> 00:40:19,839 I'm very happy, and thank you, Australian Government, 687 00:40:19,840 --> 00:40:21,559 for bringing my family from the war zone. 688 00:40:21,560 --> 00:40:22,759 We're going to go home. 689 00:40:22,760 --> 00:40:25,039 We enjoy our time together and they're going to have a rest 690 00:40:25,040 --> 00:40:27,279 because they've been flying for a long time 691 00:40:27,280 --> 00:40:29,155 and they're going to have a good meal tonight. 692 00:40:32,120 --> 00:40:36,280 Samuel hasn't seen his wife and daughter for over a year. 693 00:40:38,560 --> 00:40:41,960 And the wait is finally over. 694 00:41:00,440 --> 00:41:02,160 My soul is back now. 695 00:41:03,480 --> 00:41:04,800 Yeah. 696 00:41:16,160 --> 00:41:18,200 Baby. 697 00:41:21,240 --> 00:41:24,879 With all 241 passengers processed, 698 00:41:24,880 --> 00:41:29,879 Emergency Planning Manager Riki's first repatriation flight 699 00:41:29,880 --> 00:41:31,959 has been a success. 700 00:41:31,960 --> 00:41:35,399 I think this is a really special example of national coordination 701 00:41:35,400 --> 00:41:37,239 to help people when they're in need. 702 00:41:37,240 --> 00:41:40,079 So it's quite humbling to be a part of it. 703 00:41:40,080 --> 00:41:43,199 I think it's important that we make sure we do everything we can 704 00:41:43,200 --> 00:41:46,999 to ensure that they've got that feeling that they're welcome here 705 00:41:47,000 --> 00:41:48,479 and they're able to come through 706 00:41:48,480 --> 00:41:49,999 and get on with their lives as best they can 707 00:41:50,000 --> 00:41:51,800 after everything they've had to deal with. 708 00:41:54,400 --> 00:41:56,400 Captions by Red Bee Media 708 00:41:57,305 --> 00:42:57,864 Watch Online Movies and Series for FREE www.osdb.link/lm