Airport 24/7

1 00:00:01,820 --> 00:00:03,580 (PHONE RINGS) 2 00:00:03,580 --> 00:00:05,900 Duress alarm. T4, lane seven. 3 00:00:05,900 --> 00:00:07,380 Go ahead, please. 4 00:00:07,380 --> 00:00:10,260 It's a suspected firearm. 5 00:00:10,260 --> 00:00:12,660 A bag's in the chamber. I'm calling AFP now. 6 00:00:13,980 --> 00:00:15,060 Hey, need your officers 7 00:00:15,060 --> 00:00:17,740 to attend Terminal 4 security screening, 8 00:00:17,740 --> 00:00:19,060 level one, please. 9 00:00:19,060 --> 00:00:20,980 Specifically, lane number seven. 10 00:00:20,980 --> 00:00:24,820 We've got a suspected firearm in a bag. 11 00:00:24,820 --> 00:00:27,100 Righto, AFP on the way. 12 00:00:27,100 --> 00:00:28,860 MAN: Hopefully, they get here pretty quick. 13 00:00:33,460 --> 00:00:36,580 NARRATOR: In Australia, "just down the road," 14 00:00:36,580 --> 00:00:38,580 can mean hundreds of kilometres... 15 00:00:39,900 --> 00:00:43,900 ..so to keep everyone connected, we rely on planes. 16 00:00:45,860 --> 00:00:47,420 And lots of them. 17 00:00:49,820 --> 00:00:53,140 Crucial to this highway in the sky is Melbourne Airport. 18 00:00:55,780 --> 00:00:58,620 Melbourne airport, expect the unexpected. 19 00:00:58,620 --> 00:01:01,860 It's the busiest airport in the country 20 00:01:01,860 --> 00:01:03,660 that operates 24 hours a day... 21 00:01:03,660 --> 00:01:06,300 They might not have experienced something like this before. 22 00:01:06,300 --> 00:01:07,940 ..seven days a week. 23 00:01:07,940 --> 00:01:11,860 We've had fog, we've had rain, so tonight we've got to get it done. 24 00:01:13,580 --> 00:01:15,660 With unprecedented access... 25 00:01:15,660 --> 00:01:17,060 The team are always on alert. 26 00:01:17,060 --> 00:01:18,740 ..from the control tower... 27 00:01:18,740 --> 00:01:20,780 First aid call. ..to the tarmac... 28 00:01:20,780 --> 00:01:22,260 It's all about speed. 29 00:01:22,260 --> 00:01:24,900 ..to the airport's 24/7 nerve centre... 30 00:01:24,900 --> 00:01:27,220 Even if there's an incident, we're the ones scrambling 31 00:01:27,220 --> 00:01:29,380 and passengers still have a smooth journey. 32 00:01:29,380 --> 00:01:31,300 ..we're going behind the scenes... 33 00:01:31,300 --> 00:01:32,700 MAN: We're looking at the cameras now. 34 00:01:34,060 --> 00:01:36,820 ..to places very few people get to see. 35 00:01:38,420 --> 00:01:40,100 What's inside that? 36 00:01:40,100 --> 00:01:45,020 All to keep Melbourne airport running smoothly, safely... 37 00:01:45,020 --> 00:01:47,060 Suspected firearm still in the chamber. 38 00:01:47,060 --> 00:01:48,780 ..and on time. 39 00:01:48,780 --> 00:01:50,260 Two down, one to go. 40 00:01:50,260 --> 00:01:52,220 At a 24/7 airport... 41 00:01:52,220 --> 00:01:53,460 (NEIGHS) ..every... 42 00:01:53,460 --> 00:01:55,660 I don't want this kangaroo jumping anywhere. 43 00:01:55,660 --> 00:01:58,260 ..second counts. 44 00:01:58,260 --> 00:02:00,060 It's 10 to six. We're on scene. 45 00:02:00,060 --> 00:02:01,900 We've got a green light. We're good to go. 46 00:02:03,000 --> 00:02:09,074 Watch Online Movies and Series for FREE www.osdb.link/lm 47 00:02:11,140 --> 00:02:14,380 WOMAN: (OVER TANNOY) Attention, please. Passengers... 48 00:02:14,380 --> 00:02:18,220 Every 24 hours, 100,000 passengers are screened 49 00:02:18,220 --> 00:02:20,580 by Melbourne airport security teams. 50 00:02:24,940 --> 00:02:27,660 Airside safety depends on the eagle eyes 51 00:02:27,660 --> 00:02:31,020 of 500 aviation protection officers, 52 00:02:31,020 --> 00:02:33,740 who are trained to detect prohibited items 53 00:02:33,740 --> 00:02:36,700 that could be hidden in a passenger's bag. 54 00:02:36,700 --> 00:02:38,300 MAN: Flying for people 55 00:02:38,300 --> 00:02:40,460 and moving through airport security screening 56 00:02:40,460 --> 00:02:43,340 is one of the most nerve-racking aspects of travel. 57 00:02:43,340 --> 00:02:46,020 Everyone gets a little bit anxious about moving through. 58 00:02:46,020 --> 00:02:48,660 Have I left something in my bag? Is it nail scissors? 59 00:02:48,660 --> 00:02:50,700 Is it a knife or something like that? 60 00:02:50,700 --> 00:02:53,140 So, it's natural for people to feel a little bit nervous 61 00:02:53,140 --> 00:02:55,260 and anxious coming through a security screening point. 62 00:02:57,860 --> 00:02:59,540 Hey, Ruby. Hey, Hamish. 63 00:02:59,540 --> 00:03:01,220 How are you going? Good to see you. 64 00:03:01,220 --> 00:03:02,380 Good to see you, too. 65 00:03:02,380 --> 00:03:04,940 As a security trainer, it's Hamish's job to put staff 66 00:03:04,940 --> 00:03:07,740 in the hot seat by deliberately sending 67 00:03:07,740 --> 00:03:11,020 a dangerous item through the screening checkpoint. 68 00:03:11,020 --> 00:03:13,340 Melbourne Airport does a number of system tests 69 00:03:13,340 --> 00:03:15,740 throughout the course of any given month. 70 00:03:15,740 --> 00:03:18,140 The reason we conduct those tests at the airport 71 00:03:18,140 --> 00:03:20,860 is to ensure that the screening officers 72 00:03:20,860 --> 00:03:24,300 are able to detect a high degree of weapons. 73 00:03:24,300 --> 00:03:26,660 Those weapons could be anything from a small kitchen knife 74 00:03:26,660 --> 00:03:28,220 through to an imitation firearm 75 00:03:28,220 --> 00:03:31,060 and other types of threats and prohibited items. 76 00:03:31,060 --> 00:03:33,020 I'm just going to need you to drop the bag on the belt... 77 00:03:33,020 --> 00:03:34,420 Yep. ..as per usual, 78 00:03:34,420 --> 00:03:36,620 make your way through the body scanner. 79 00:03:36,620 --> 00:03:39,220 Just comply with all of the requests from ISS. 80 00:03:39,220 --> 00:03:41,340 The bag is likely going to go to recheck today. 81 00:03:41,340 --> 00:03:42,340 OK. 82 00:03:46,580 --> 00:03:48,780 So, Ruby is one of our many test officers. 83 00:03:48,780 --> 00:03:51,460 We have a range of test officers, male, female, 84 00:03:51,460 --> 00:03:54,020 young and old, from all walks of life. 85 00:03:54,020 --> 00:03:56,580 They are a snapshot of your everyday passenger 86 00:03:56,580 --> 00:03:57,700 at an airport, 87 00:03:57,700 --> 00:03:58,740 and they carry bags through, 88 00:03:58,740 --> 00:04:01,540 just as any other traveller would be moving through the screening point. 89 00:04:01,540 --> 00:04:03,220 WOMAN: (OVER TANNOY) Attention, please... 90 00:04:03,220 --> 00:04:04,980 Hey, I'm ready for you to come through. 91 00:04:04,980 --> 00:04:07,340 Would you mind dropping the bag on lane four for me? 92 00:04:08,900 --> 00:04:10,700 Alright. Thanks, Ruby. I'll see you soon. 93 00:04:10,700 --> 00:04:11,700 Bye. 94 00:04:14,620 --> 00:04:17,780 The screeners have no idea they're being tested today. 95 00:04:18,860 --> 00:04:21,420 Because Hamish is a familiar face, 96 00:04:21,420 --> 00:04:23,900 he has to remain out of sight, 97 00:04:23,900 --> 00:04:25,820 as well as our cameras. 98 00:04:25,820 --> 00:04:28,820 So, just watching Ruby come through on the lane, 99 00:04:28,820 --> 00:04:30,700 she's dropped the bag at the divestment point. 100 00:04:30,700 --> 00:04:33,420 She's just making her way through the body scanner at the moment. 101 00:04:33,420 --> 00:04:37,140 So, the bag should be through the X-ray in about the next 30 seconds. 102 00:04:37,140 --> 00:04:40,700 The primary screener has only seconds to assess a bag. 103 00:04:42,060 --> 00:04:46,060 One wrong decision could result in a major security breach, 104 00:04:46,060 --> 00:04:48,460 risking the lives of passengers and crew. 105 00:04:49,820 --> 00:04:52,220 The safety of the airport depends 106 00:04:52,220 --> 00:04:55,180 on regular surprise tests like this. 107 00:04:57,980 --> 00:04:59,300 For the average screener, 108 00:04:59,300 --> 00:05:02,220 a system test is sort of the way that they benchmark themselves 109 00:05:02,220 --> 00:05:03,460 as a screener 110 00:05:03,460 --> 00:05:05,860 so it's quite a big deal for the screeners. 111 00:05:05,860 --> 00:05:08,460 So, quite often it's a bit of excitement for them. 112 00:05:08,460 --> 00:05:11,020 On the day, their heart rate will be increased 113 00:05:11,020 --> 00:05:12,940 because they think they've found a real threat. 114 00:05:12,940 --> 00:05:15,620 And quite often that feeling doesn't subside 115 00:05:15,620 --> 00:05:18,140 until it is concluded as a system test. 116 00:05:22,340 --> 00:05:25,620 MAN 1: (OVER RADIO) 1590 wind 280 degrees, 209. 117 00:05:25,620 --> 00:05:27,220 MAN 2: (OVER RADIO) Free to land. 118 00:05:36,060 --> 00:05:40,140 Ranked in the world's top 20 most passenger-friendly airports... 119 00:05:42,860 --> 00:05:45,020 ..Melbourne's four terminals welcome visitors 120 00:05:45,020 --> 00:05:48,260 to one of the most diverse cities in the world. 121 00:05:50,900 --> 00:05:54,580 Home to 200 cultures, 230 languages, 122 00:05:54,580 --> 00:05:57,620 and more than 100 religious beliefs. 123 00:06:04,980 --> 00:06:08,380 On duty is senior terminal manager Peter... 124 00:06:08,380 --> 00:06:10,820 Good morning. WOMAN: Good morning. How are you going? Good. 125 00:06:10,820 --> 00:06:14,020 ..who looks after the needs of VIP travel groups. 126 00:06:14,020 --> 00:06:17,100 What time are you planning on getting to the airport? 127 00:06:17,100 --> 00:06:20,540 OK. Is there any chance you could come out slightly earlier? 128 00:06:20,540 --> 00:06:24,260 This morning, he's preparing for a unique operation 129 00:06:24,260 --> 00:06:26,420 steeped in cultural tradition. 130 00:06:27,780 --> 00:06:30,220 In the Sikh community, their one living God 131 00:06:30,220 --> 00:06:32,900 is a holy book that has ancient scriptures in it. 132 00:06:32,900 --> 00:06:37,500 So, today, 60 of these books will be shipped over to New Zealand 133 00:06:37,500 --> 00:06:38,620 on one of the aircraft. 134 00:06:38,620 --> 00:06:40,780 It's quite a ceremony for the Sikh community. 135 00:06:40,780 --> 00:06:43,980 The books are carried on their head through the airport, 136 00:06:43,980 --> 00:06:46,260 so it's quite an important facilitation today. 137 00:06:46,260 --> 00:06:48,020 Definitely going to get busier. 138 00:06:48,020 --> 00:06:49,460 This is the calm before the storm. 139 00:06:49,460 --> 00:06:53,020 The large group of 120 pilgrims 140 00:06:53,020 --> 00:06:54,940 will be travelling to Auckland. 141 00:06:56,220 --> 00:06:57,900 I'll see if we can move the ambulance. 142 00:06:58,900 --> 00:07:01,180 And to avoid check-in congestion, 143 00:07:01,180 --> 00:07:03,540 Peter plans to stagger their arrival times 144 00:07:03,540 --> 00:07:07,460 by using two buses that will arrive one hour apart. 145 00:07:07,460 --> 00:07:08,580 Yep. 146 00:07:08,580 --> 00:07:11,380 I'll find out how long they're going to be, yeah. 147 00:07:11,380 --> 00:07:12,780 Alright, cheers. Bye. 148 00:07:14,220 --> 00:07:16,220 Because it will take longer to process 149 00:07:16,220 --> 00:07:18,620 the group's special religious customs... 150 00:07:18,620 --> 00:07:20,220 So, this is the path we'll take 151 00:07:20,220 --> 00:07:22,500 with the group when they come off the bus. 152 00:07:22,500 --> 00:07:24,700 ..nothing can be left to chance. 153 00:07:25,860 --> 00:07:27,940 So Peter is double-checking the route 154 00:07:27,940 --> 00:07:29,300 they will take through the terminal. 155 00:07:30,740 --> 00:07:32,780 We're doing a visual check just to make sure 156 00:07:32,780 --> 00:07:35,580 that everything's in order and no surprises 157 00:07:35,580 --> 00:07:37,220 when the first bus pulls up. 158 00:07:38,380 --> 00:07:41,740 To respect the worshippers' unique beliefs, 159 00:07:41,740 --> 00:07:43,340 Peter is making a special allowance. 160 00:07:44,380 --> 00:07:45,780 In the Sikh community, 161 00:07:45,780 --> 00:07:48,460 when they're carrying these holy scriptures on their head, 162 00:07:48,460 --> 00:07:52,180 they usually are barefoot to be at one with the earth. 163 00:07:52,180 --> 00:07:54,140 Given that we're a commercial building, 164 00:07:54,140 --> 00:07:56,380 safety is paramount for us, 165 00:07:56,380 --> 00:07:58,980 and we couldn't allow them to be barefoot. 166 00:07:58,980 --> 00:08:00,740 So, we've come with a compromise 167 00:08:00,740 --> 00:08:02,380 where they'll wear medical-grade socks 168 00:08:02,380 --> 00:08:05,820 similar to that that is worn in a hospital ward. 169 00:08:08,620 --> 00:08:10,780 Given the significance of the event, 170 00:08:10,780 --> 00:08:13,460 members of the Sikh community are helping 171 00:08:13,460 --> 00:08:15,660 with the group's departure, 172 00:08:15,660 --> 00:08:18,140 including community leader Raja, 173 00:08:18,140 --> 00:08:22,300 whose family imports the holy books from India. 174 00:08:22,300 --> 00:08:25,020 My dad started the service 175 00:08:25,020 --> 00:08:27,660 of providing the Holy Scriptures 176 00:08:27,660 --> 00:08:29,340 and the Holy Bibles 177 00:08:29,340 --> 00:08:32,540 to the Sikh community that lives outside of India. 178 00:08:32,540 --> 00:08:36,300 I feel very blessed, very grateful, very thankful to be able to do it. 179 00:08:38,500 --> 00:08:42,180 Raja and Peter are waiting for the first group to arrive, 180 00:08:42,180 --> 00:08:44,780 which should be here any tick of the clock. 181 00:08:45,980 --> 00:08:48,500 Are you in a pink colour bus? 182 00:08:50,940 --> 00:08:55,500 However, Raja has just received some worrying news. 183 00:08:56,540 --> 00:08:58,380 No, no, but we're not in Terminal 4. 184 00:08:58,380 --> 00:09:00,260 Terminal 4? No, he's got to go Terminal 3. 185 00:09:00,260 --> 00:09:02,660 We're in Terminal 3. 186 00:09:02,660 --> 00:09:04,580 The bus driver has gone to Terminal 4 187 00:09:04,580 --> 00:09:05,740 instead of Terminal 3, 188 00:09:05,740 --> 00:09:09,100 and he's a little bit lost and doesn't know where to go. 189 00:09:09,100 --> 00:09:10,980 I think he's in the T4 forecourt. 190 00:09:10,980 --> 00:09:12,300 A white bus. 191 00:09:12,300 --> 00:09:13,780 I think he's lost. 192 00:09:13,780 --> 00:09:15,580 I don't know how he got there. (CHUCKLES) 193 00:09:20,300 --> 00:09:22,220 Inside the terminal, 194 00:09:22,220 --> 00:09:25,060 unsuspecting security staff are being tested 195 00:09:25,060 --> 00:09:28,860 with a prohibited item that's been planted in a bag. 196 00:09:28,860 --> 00:09:30,620 There is a degree of difficulty 197 00:09:30,620 --> 00:09:32,220 involved with all of our tests. 198 00:09:32,220 --> 00:09:35,260 We do grade them as low or high difficulty. 199 00:09:35,260 --> 00:09:37,700 Today, I think it should be of about a medium difficulty. 200 00:09:40,340 --> 00:09:44,140 Every carry-on item is checked by a primary screener, 201 00:09:44,140 --> 00:09:47,140 who must make an initial risk assessment. 202 00:09:47,140 --> 00:09:50,060 Once the bag's started making its way through the X-ray 203 00:09:50,060 --> 00:09:53,500 and the primary analyst is making their decision on the bag, 204 00:09:53,500 --> 00:09:56,020 that's the first point of, sort of, anxiousness. 205 00:09:56,020 --> 00:09:59,460 The security of the terminal pivots at this point. 206 00:10:01,820 --> 00:10:04,340 If the first screener fails to detect 207 00:10:04,340 --> 00:10:06,300 anything out of the ordinary, 208 00:10:06,300 --> 00:10:09,260 the bag with the dangerous item inside 209 00:10:09,260 --> 00:10:12,180 will be sent through to the sterile area. 210 00:10:12,180 --> 00:10:14,820 So, the primary analyst has what we call a crunch time 211 00:10:14,820 --> 00:10:16,340 or a decision time. 212 00:10:16,340 --> 00:10:18,260 So, they need to be quite decisive 213 00:10:18,260 --> 00:10:20,100 about that, sort of, decision 214 00:10:20,100 --> 00:10:22,060 to reject or clear a bag. 215 00:10:23,060 --> 00:10:25,420 He's about to have a look at the image on the screen, 216 00:10:25,420 --> 00:10:26,740 so we'll see how he goes. 217 00:10:36,220 --> 00:10:38,980 NARRATOR: In Terminal 3, a dangerous item 218 00:10:38,980 --> 00:10:41,580 has been deliberately planted in a bag 219 00:10:41,580 --> 00:10:43,500 to test screening procedures. 220 00:10:45,620 --> 00:10:49,300 Security staff have no idea they're being assessed. 221 00:10:50,300 --> 00:10:53,060 WOMAN: OK, come around on this side. WOMAN 2: Just wait by the side. 222 00:10:53,060 --> 00:10:55,620 X-rays can be tricky to read. 223 00:10:55,620 --> 00:10:57,900 It takes skill to make out anything 224 00:10:57,900 --> 00:11:00,780 in this jumble of wires and shadows. 225 00:11:07,500 --> 00:11:11,940 So, the bag's just been rejected to the secondary analyst. 226 00:11:11,940 --> 00:11:13,620 Oh, that's... 227 00:11:13,620 --> 00:11:14,620 Yeah. 228 00:11:19,260 --> 00:11:21,700 The bag is held back for a closer look 229 00:11:21,700 --> 00:11:23,340 by a second officer. 230 00:11:27,380 --> 00:11:30,500 The secondary screening workstation, 231 00:11:30,500 --> 00:11:33,260 which is the, sort of, last line of defence for APOs, 232 00:11:33,260 --> 00:11:35,740 is where it gets pretty exciting for us as test controllers, 233 00:11:35,740 --> 00:11:38,660 because we're observing this from a distance. 234 00:11:38,660 --> 00:11:40,380 We're very eager to see what the result is. 235 00:11:40,380 --> 00:11:42,940 Are they going to clear the bag into the sterile area? 236 00:11:42,940 --> 00:11:45,540 Are they going to keep it in the lane 237 00:11:45,540 --> 00:11:47,180 and escalate it to their supervisor? 238 00:11:55,100 --> 00:11:58,860 As an outline of a weapon finally comes into view, 239 00:11:58,860 --> 00:12:00,540 the screener raises the alarm. 240 00:12:01,900 --> 00:12:04,500 Hamish can now emerge from his hiding place 241 00:12:04,500 --> 00:12:07,700 to question the officers about the test. 242 00:12:07,700 --> 00:12:09,500 Hey, how are you doing? 243 00:12:09,500 --> 00:12:11,900 Do you want to just let me know what it was about 244 00:12:11,900 --> 00:12:14,020 that particular image that you're looking at on the screen 245 00:12:14,020 --> 00:12:16,180 that helped you identify that that's an imitation firearm? 246 00:12:23,140 --> 00:12:26,220 Today it's a home run for the screening staff. 247 00:12:27,260 --> 00:12:28,860 OK. That's perfect. No, that's great. 248 00:12:28,860 --> 00:12:29,980 I think you've done a great job. 249 00:12:34,500 --> 00:12:36,700 She's done all the things that we expected her to do 250 00:12:36,700 --> 00:12:38,100 and it was a really good test. 251 00:12:45,900 --> 00:12:47,580 On the forecourt, 252 00:12:47,580 --> 00:12:49,780 Senior Terminal Manager Peter... 253 00:12:49,780 --> 00:12:52,180 Yeah, yeah. ..is trying to track down 254 00:12:52,180 --> 00:12:53,740 a group of Sikh pilgrims 255 00:12:53,740 --> 00:12:56,980 travelling to New Zealand with holy scriptures, 256 00:12:56,980 --> 00:12:59,340 which shouldn't be too hard to find. 257 00:12:59,340 --> 00:13:02,380 Has he gone to the MLS car park? Are you in Terminal 4? 258 00:13:02,380 --> 00:13:05,620 Underneath the car park? Must be. 259 00:13:05,620 --> 00:13:09,020 But the bus driver is lost at the wrong terminal. 260 00:13:09,020 --> 00:13:10,620 No, no, we're in Terminal 3. 261 00:13:13,060 --> 00:13:14,060 Um... 262 00:13:14,060 --> 00:13:16,420 The first bus has gone to T4. 263 00:13:16,420 --> 00:13:18,020 I don't know how they got there. (CHUCKLES) 264 00:13:19,140 --> 00:13:21,940 Yeah, never a dull moment here at the airport, but that's OK. 265 00:13:21,940 --> 00:13:23,580 We pivot in operations. 266 00:13:24,580 --> 00:13:28,100 Can you escort them to T3, VIP, lane one, 267 00:13:28,100 --> 00:13:30,340 express lane in front of Skybus, please? 268 00:13:30,340 --> 00:13:34,100 Peter's quick thinking to employ an escort 269 00:13:34,100 --> 00:13:36,900 ensures the bus is on its way. 270 00:13:36,900 --> 00:13:38,540 Yeah, that should be our bus now, now pulling up. 271 00:13:38,540 --> 00:13:39,820 The white bus. 272 00:13:41,860 --> 00:13:45,740 The first group of pilgrims arrives ten minutes late. 273 00:13:45,740 --> 00:13:47,500 My first concern 274 00:13:47,500 --> 00:13:49,540 is to get everyone off the bus nice and safely, 275 00:13:49,540 --> 00:13:50,700 and get that bus moving. 276 00:13:50,700 --> 00:13:51,740 Because as you can see, 277 00:13:51,740 --> 00:13:53,540 the roadways are quite congested this morning. 278 00:13:53,540 --> 00:13:56,540 (ALL CHANT) 279 00:13:58,900 --> 00:14:01,220 And as you can hear, they're starting their chanting now, 280 00:14:01,220 --> 00:14:04,540 as the books are coming off the bus, they're going to start saying some prayers and chants. 281 00:14:04,540 --> 00:14:05,660 It's quite special. 282 00:14:05,660 --> 00:14:08,420 (ALL CHANT) 283 00:14:08,420 --> 00:14:12,940 The Sikhs' holy book is known as the Guru Granth Sahib... 284 00:14:12,940 --> 00:14:14,980 (ALL CHANT) 285 00:14:14,980 --> 00:14:18,660 ..and is carried over their heads as a sign of respect. 286 00:14:20,940 --> 00:14:23,500 Each worshipper carrying the Holy Scripture 287 00:14:23,500 --> 00:14:25,260 is accompanied by another, 288 00:14:25,260 --> 00:14:28,540 who fans the book to purify the air around it. 289 00:14:29,940 --> 00:14:33,820 It's 1,430 odd pages. 290 00:14:33,820 --> 00:14:37,020 The wingspan is almost one metre, when you open the book. 291 00:14:37,020 --> 00:14:38,740 And from start to finish, 292 00:14:38,740 --> 00:14:42,220 if you read continuously, it would take three days. 293 00:14:42,220 --> 00:14:45,340 Sikh belief requires they should be shoeless 294 00:14:45,340 --> 00:14:47,540 in the presence of the books, 295 00:14:47,540 --> 00:14:49,140 which doesn't sit too well 296 00:14:49,140 --> 00:14:51,860 with the airport's health and safety rules. 297 00:14:51,860 --> 00:14:55,940 But Peter's solution of medical booties is working a treat. 298 00:14:55,940 --> 00:14:58,100 So they've got the two passports? Yeah. 299 00:14:58,100 --> 00:15:00,260 Yeah. So they can start checking in at a kiosk. 300 00:15:00,260 --> 00:15:02,060 OK. Yeah, yeah, here, here. 301 00:15:02,060 --> 00:15:04,100 At the check-in counters, 302 00:15:04,100 --> 00:15:06,140 Peter's priority is to minimise congestion. 303 00:15:07,980 --> 00:15:10,300 His meticulously-planned schedule 304 00:15:10,300 --> 00:15:14,260 requires the second group of worshippers to arrive in one hour. 305 00:15:17,420 --> 00:15:21,340 However, just 20 minutes after the first bus arrival, 306 00:15:21,340 --> 00:15:23,460 the second group pulls up. 307 00:15:23,460 --> 00:15:26,660 No, no, no, no. Already? 308 00:15:28,220 --> 00:15:30,380 The second bus came earlier than what we expected, 309 00:15:30,380 --> 00:15:33,060 which means we hadn't quite cleared everyone 310 00:15:33,060 --> 00:15:35,700 from the check-in zone prior to the second bus coming. 311 00:15:38,940 --> 00:15:43,180 The second group of pilgrims arriving before the first has cleared check-in 312 00:15:43,180 --> 00:15:46,900 has created the hold-up Peter wanted to avoid. 313 00:15:52,900 --> 00:15:54,900 (PHONE RINGS) 314 00:15:56,020 --> 00:15:59,380 As terminal staff oversee the VIP check-in, 315 00:15:59,380 --> 00:16:04,220 watching on is the team in the Integrated Operations Centre, 316 00:16:04,220 --> 00:16:08,740 the electronic brain of the airport, known as the IOC. 317 00:16:08,740 --> 00:16:10,460 That's OK. No worries. 318 00:16:10,460 --> 00:16:12,100 Cheers. Bye, bye. 319 00:16:12,100 --> 00:16:15,180 On duty today are IOC specialists 320 00:16:15,180 --> 00:16:17,740 David and Akshat, 321 00:16:17,740 --> 00:16:21,580 who are the first to respond to any emergency. 322 00:16:23,500 --> 00:16:24,540 (PHONE RINGS) 323 00:16:24,540 --> 00:16:25,540 Duress alarm. 324 00:16:25,540 --> 00:16:27,220 T4, lane seven. 325 00:16:27,220 --> 00:16:29,020 Go ahead, please. 326 00:16:29,020 --> 00:16:30,380 Less than one hour 327 00:16:30,380 --> 00:16:34,140 after security staff were tested with a fake weapon, 328 00:16:34,140 --> 00:16:38,980 a real alarm has just been triggered in the Terminal 4 screening point. 329 00:16:40,700 --> 00:16:42,820 Ooh. Oh, but it's not testing, that's a real one, T. 330 00:16:52,300 --> 00:16:54,060 In Terminal 4... 331 00:16:54,060 --> 00:16:56,460 It's a suspected firearm. 332 00:16:56,460 --> 00:16:59,340 Bag's in the chamber, I'm calling AFP now. 333 00:16:59,340 --> 00:17:02,460 ..Australian Federal Police officers are called to investigate 334 00:17:02,460 --> 00:17:05,460 a firearm detected in a passenger's bag. 335 00:17:07,020 --> 00:17:10,700 Hey, I need your officers to attend Terminal 4 security screening, 336 00:17:10,700 --> 00:17:13,900 level one, please. Specifically, lane number seven. 337 00:17:13,900 --> 00:17:17,780 We've got a suspected firearm in a bag. 338 00:17:17,780 --> 00:17:19,460 Alright, AFP on the way. 339 00:17:19,460 --> 00:17:21,460 Hopefully they get here pretty quick. 340 00:17:21,460 --> 00:17:24,220 Which passenger is it, AK? Do you know? 341 00:17:24,220 --> 00:17:26,180 In the Integrated Operations Centre, 342 00:17:26,180 --> 00:17:29,260 the team sees the suspect on CCTV 343 00:17:29,260 --> 00:17:30,900 for the first time. 344 00:17:32,020 --> 00:17:34,380 AK, is it the lady? 345 00:17:35,660 --> 00:17:37,060 Ah. 346 00:17:37,060 --> 00:17:39,980 An elderly lady with a walking stick 347 00:17:39,980 --> 00:17:42,620 doesn't fit the usual profile of suspects 348 00:17:42,620 --> 00:17:44,780 found with illegal firearms. 349 00:17:44,780 --> 00:17:47,340 They've got her ID, they've got all her information. 350 00:17:47,340 --> 00:17:49,780 So he'll just be radioing it in to, you know, 351 00:17:49,780 --> 00:17:52,580 check if there's any warrants against this person, 352 00:17:52,580 --> 00:17:53,620 anything suspicious. 353 00:17:56,060 --> 00:17:58,260 The team watches the CCTV feed 354 00:17:58,260 --> 00:18:03,300 to see if police will detain the passenger or let her go. 355 00:18:03,300 --> 00:18:05,980 It would be nice if we had some sort of a microphone 356 00:18:05,980 --> 00:18:08,020 that we could actually hear what they're saying, 357 00:18:08,020 --> 00:18:10,500 as well as watching it too. That would be even better. 358 00:18:10,500 --> 00:18:13,740 I don't know if they're still trying to figure out what it is or not. 359 00:18:13,740 --> 00:18:14,740 (PHONE CHIMES) 360 00:18:16,340 --> 00:18:17,780 I've got an image now, six. 361 00:18:17,780 --> 00:18:20,300 As officers question the suspect, 362 00:18:20,300 --> 00:18:23,100 Akshat is sent images of the weapon. 363 00:18:24,780 --> 00:18:27,180 Oh, it's a bloody cap gun, 364 00:18:27,180 --> 00:18:29,580 by the looks of it. How big is it? That big? 365 00:18:29,580 --> 00:18:32,580 Oh, yeah. Not...not too big. It's a cap gun. 366 00:18:32,580 --> 00:18:34,740 It's probably...or it might be a jet lighter as well. 367 00:18:34,740 --> 00:18:36,940 Even if the gun is a toy, 368 00:18:36,940 --> 00:18:39,980 it can still be used to threaten people. 369 00:18:39,980 --> 00:18:43,820 Possession of an imitation firearm is punishable 370 00:18:43,820 --> 00:18:46,300 by a maximum of two years' imprisonment. 371 00:18:48,220 --> 00:18:51,300 The team in the IOC can only guess 372 00:18:51,300 --> 00:18:54,780 why the elderly passenger is carrying an imitation weapon. 373 00:18:57,540 --> 00:18:58,700 No. 374 00:19:01,620 --> 00:19:04,620 Unless she's going to visit a grandkid or...a kid, or something? 375 00:19:06,740 --> 00:19:08,500 I don't believe so. 376 00:19:09,940 --> 00:19:14,060 The gun-carrying granny raises more questions than answers. 377 00:19:22,020 --> 00:19:24,900 PETER: So Air New Zealand will put group luggage tags, 378 00:19:24,900 --> 00:19:26,540 so all your bags will go in one container. 379 00:19:26,540 --> 00:19:28,140 OK. 380 00:19:28,140 --> 00:19:30,340 In the international terminal, 381 00:19:30,340 --> 00:19:35,100 two groups of Sikh pilgrims carrying their holy scriptures to New Zealand 382 00:19:35,100 --> 00:19:37,260 have arrived too close to each other, 383 00:19:37,260 --> 00:19:42,420 creating a check-in challenge for senior terminal manager, Peter. 384 00:19:44,700 --> 00:19:47,460 We had more of a surge of passengers at check-in 385 00:19:47,460 --> 00:19:49,180 than we were initially planning. 386 00:19:49,180 --> 00:19:50,740 So we pivoted. 387 00:19:50,740 --> 00:19:52,700 We changed tact. 388 00:19:52,700 --> 00:19:56,540 Peter's team swiftly opened additional check-in kiosks 389 00:19:56,540 --> 00:19:59,500 for the 120 VIP passengers. 390 00:20:03,660 --> 00:20:08,180 Now, as the procession weaves its way through the terminal, 391 00:20:08,180 --> 00:20:13,140 the spiritual ceremony presents a unique sight for fellow travellers. 392 00:20:18,300 --> 00:20:21,620 It's not every day you see a facilitation of this size. 393 00:20:21,620 --> 00:20:24,620 It's quite a spectacle today for the general public. 394 00:20:24,620 --> 00:20:27,060 It actually looks pretty cool, yeah. (LAUGHS) 395 00:20:28,300 --> 00:20:31,340 We hold our holy scriptures in the highest regard, 396 00:20:31,340 --> 00:20:34,140 so even when we keep it in our house, 397 00:20:34,140 --> 00:20:36,540 it's always kept in a very high place. 398 00:20:37,540 --> 00:20:40,380 Peter and his team have been supporting our community, 399 00:20:40,380 --> 00:20:43,380 allowing this to happen in a very seamless way. 400 00:20:43,380 --> 00:20:45,420 As you can see, we're about to head through now. 401 00:20:45,420 --> 00:20:46,700 Catch you later. (CHUCKLES) 402 00:20:48,460 --> 00:20:49,460 Thank you. 403 00:20:51,540 --> 00:20:53,100 (MAN CHANTS QUIETLY) 404 00:20:55,860 --> 00:20:59,340 Even holy scriptures need to be security screened. 405 00:21:00,460 --> 00:21:02,180 After the all-clear, 406 00:21:02,180 --> 00:21:05,900 the pilgrims continue their journey towards the gate. 407 00:21:05,900 --> 00:21:07,660 (QUIET CHANTING) 408 00:21:07,660 --> 00:21:10,060 (ALL CHANT) 409 00:21:14,700 --> 00:21:17,980 And it's here an auspicious sign emerges. 410 00:21:17,980 --> 00:21:22,620 Air India inaugurated three of their aircraft 411 00:21:22,620 --> 00:21:25,220 with a special symbol equivalent to the cross, 412 00:21:25,220 --> 00:21:30,220 in recognition of the 550 years of our religion. 413 00:21:30,220 --> 00:21:32,300 In our culture, it's called Ik Onkar. 414 00:21:32,300 --> 00:21:34,180 Parked right out there, on the wing, 415 00:21:34,180 --> 00:21:37,900 was the Ik Onkar symbol on the Air India flight. 416 00:21:37,900 --> 00:21:39,580 Complete coincidence. 417 00:21:39,580 --> 00:21:41,940 Very spiritual, very spooky. 418 00:21:43,900 --> 00:21:47,180 With the worshippers now beginning to board, 419 00:21:47,180 --> 00:21:51,740 Peter's special planning has proved to be a resounding success. 420 00:21:51,740 --> 00:21:54,340 I think everything went as smooth as possible. 421 00:21:54,340 --> 00:21:57,020 There were some little spanners in the works along the way, 422 00:21:57,020 --> 00:21:58,460 but nothing the team couldn't handle. 423 00:21:59,460 --> 00:22:02,860 It feels pretty special to be a part of this facilitation. 424 00:22:02,860 --> 00:22:05,820 It's not every day we get to do a facilitation of this scale 425 00:22:05,820 --> 00:22:07,820 for a religious group. 426 00:22:07,820 --> 00:22:10,380 So, job well done, from everyone involved today. 427 00:22:16,660 --> 00:22:17,820 In the IOC, 428 00:22:17,820 --> 00:22:22,660 staff are waiting on the outcome of the gun-carrying granny. 429 00:22:22,660 --> 00:22:26,140 What was the end result with that, uh, bag and thing 430 00:22:26,140 --> 00:22:27,900 and the lighter, or whatever it was? 431 00:22:28,900 --> 00:22:30,500 Thank you, love. Cheers. Bye. 432 00:22:30,500 --> 00:22:32,820 Uh, it was a cap gun. 433 00:22:32,820 --> 00:22:35,820 The AFP have considered it not dangerous. 434 00:22:35,820 --> 00:22:37,260 However, 435 00:22:37,260 --> 00:22:39,900 Pember says it can't go through a sterile area, 436 00:22:39,900 --> 00:22:42,260 being a cap gun. So they've confiscated it. 437 00:22:43,500 --> 00:22:45,300 Now cleared for travel, 438 00:22:45,300 --> 00:22:49,100 Gran continues on her way, without being fined 439 00:22:49,100 --> 00:22:51,180 and without her cap gun. 440 00:22:59,940 --> 00:23:02,020 So we'll just head on down now. 441 00:23:02,020 --> 00:23:05,660 Deep below the hustle and bustle of airport life 442 00:23:05,660 --> 00:23:10,180 is a hidden world very few travellers are aware of. 443 00:23:16,900 --> 00:23:20,660 So this is absolutely in the belly of the airport. 444 00:23:20,660 --> 00:23:23,300 I think one of the things that we experience 445 00:23:23,300 --> 00:23:25,940 when you come down here, it feels a little bit eerie. 446 00:23:25,940 --> 00:23:30,140 It feels like you are here from a time long gone. 447 00:23:31,300 --> 00:23:35,340 Today, cameras have been given unprecedented access 448 00:23:35,340 --> 00:23:38,220 to one of the airport's most restricted places... 449 00:23:38,220 --> 00:23:39,900 So I'll take you up through here, 450 00:23:39,900 --> 00:23:41,700 I'll give you a look through. 451 00:23:41,700 --> 00:23:45,820 ..a service tunnel dating back to when the airport was first built, 452 00:23:45,820 --> 00:23:47,540 in 1970. 453 00:23:48,540 --> 00:23:50,740 We make sure the access is restricted. 454 00:23:50,740 --> 00:23:54,180 So it is a very special day today to be able to have camera crews 455 00:23:54,180 --> 00:23:55,220 in here. 456 00:23:57,020 --> 00:24:00,420 Winding for 3.5km underground, 457 00:24:00,420 --> 00:24:02,620 the tunnels connect the four terminals above 458 00:24:02,620 --> 00:24:06,260 with vital communication lines and utilities. 459 00:24:08,020 --> 00:24:11,300 Within the tunnels here, we have our chilled water. 460 00:24:11,300 --> 00:24:14,460 We also have high voltage and sewer that runs through here. 461 00:24:14,460 --> 00:24:16,900 So, main building essential services 462 00:24:16,900 --> 00:24:19,500 are fed through our tunnel infrastructure 463 00:24:19,500 --> 00:24:22,180 so that we have a better experience within the terminals themselves. 464 00:24:22,180 --> 00:24:23,220 Let's walk. 465 00:24:27,060 --> 00:24:29,540 In charge of this subterranean world 466 00:24:29,540 --> 00:24:32,780 is the airport's head of asset management, Jodie. 467 00:24:34,260 --> 00:24:35,620 At Melbourne Airport, 468 00:24:35,620 --> 00:24:38,060 I'm responsible for maintaining the assets 469 00:24:38,060 --> 00:24:42,020 that sit on the approximately 2,700 hectares of land. 470 00:24:42,020 --> 00:24:45,540 That's six times Melbourne's CBD, 471 00:24:45,540 --> 00:24:48,180 in terms of the footprint we manage, so it is a small city. 472 00:24:48,180 --> 00:24:50,060 It's all the roads, it's the business park, 473 00:24:50,060 --> 00:24:51,820 it's the terminal buildings. 474 00:24:51,820 --> 00:24:55,860 It's that whole infrastructure that sits within my team to manage. 475 00:24:58,700 --> 00:25:00,980 So within our tunnel network we have 476 00:25:00,980 --> 00:25:03,580 many, many kilometres of assets. 477 00:25:03,580 --> 00:25:05,980 Pipes, power, 478 00:25:05,980 --> 00:25:07,860 data, cabling. 479 00:25:07,860 --> 00:25:10,900 We have a lot of infrastructure. I don't think anyone's counted. 480 00:25:10,900 --> 00:25:12,620 I can tell you, though, 481 00:25:12,620 --> 00:25:14,740 we have enough toilet paper on an annual basis 482 00:25:14,740 --> 00:25:16,140 to circumnavigate the world. 483 00:25:16,140 --> 00:25:18,220 So that's one thing we have actually measured. 484 00:25:20,100 --> 00:25:23,660 Being responsible for so much toilet paper 485 00:25:23,660 --> 00:25:25,220 and other vital assets 486 00:25:25,220 --> 00:25:28,660 requires a sharp eye for detail. 487 00:25:28,660 --> 00:25:31,980 Jodie checks all 3km of the tunnel 488 00:25:31,980 --> 00:25:36,060 and walks back again four times every year. 489 00:25:36,060 --> 00:25:39,500 I can't go anywhere without finding a fault that needs to be reported, 490 00:25:39,500 --> 00:25:41,860 so it's a safety sign that was peeling. 491 00:25:41,860 --> 00:25:46,140 So I'll report that to the team and get them to replace that, 492 00:25:46,140 --> 00:25:48,380 um, particular sticker. 493 00:25:48,380 --> 00:25:50,100 Every time I walk past a fire-extinguisher, 494 00:25:50,100 --> 00:25:52,700 I like to check that it's actually been tested and tagged, 495 00:25:52,700 --> 00:25:53,740 and is in date. 496 00:25:53,740 --> 00:25:56,380 I'm just trying to check the date on this one. 497 00:25:56,380 --> 00:25:57,380 That's OK. 498 00:26:01,820 --> 00:26:03,220 That's got a dial tone. 499 00:26:03,220 --> 00:26:05,300 Still works. (CHUCKLES) 500 00:26:05,300 --> 00:26:07,260 Old-fashioned. 501 00:26:10,100 --> 00:26:13,300 If you're afraid of the dark and enclosed spaces... 502 00:26:13,300 --> 00:26:16,740 As you can see, it gets a little narrower. 503 00:26:16,740 --> 00:26:19,420 We don't have the lovely round tunnel. 504 00:26:19,420 --> 00:26:21,940 ..this tunnel is not for you. 505 00:26:21,940 --> 00:26:23,380 Ceiling is lower. 506 00:26:24,460 --> 00:26:28,300 We start to see some more of the older infrastructure in play, 507 00:26:28,300 --> 00:26:29,620 this being an older tunnel. 508 00:26:34,820 --> 00:26:36,780 (PHONE RINGS) 509 00:26:36,780 --> 00:26:38,660 You should just say, "Ritesh, you're the best." 510 00:26:38,660 --> 00:26:39,940 Ritesh, you're the best. 511 00:26:39,940 --> 00:26:42,260 You're doing a great job. You're doing an amazing job. 512 00:26:42,260 --> 00:26:43,700 (LAUGHS) 513 00:26:43,700 --> 00:26:46,460 Above ground, in the Integrated Operations Centre, 514 00:26:46,460 --> 00:26:49,540 IOC specialists Ritesh and Sarah 515 00:26:49,540 --> 00:26:51,300 are heading the afternoon shift. 516 00:26:52,700 --> 00:26:54,060 ELEVATOR RECORDING: Going down. 517 00:26:57,220 --> 00:26:59,020 I just love aviation. 518 00:26:59,020 --> 00:27:01,180 I wanted to become a pilot at one point, 519 00:27:01,180 --> 00:27:03,660 but then I was not that great in science. 520 00:27:03,660 --> 00:27:05,020 So I said, 521 00:27:05,020 --> 00:27:07,300 let's give it another shot to another dimension. 522 00:27:07,300 --> 00:27:08,860 So, yeah, be on ground. 523 00:27:08,860 --> 00:27:11,220 That's the best way to get closer to the aircraft. 524 00:27:12,740 --> 00:27:14,900 I think I do love planes. 525 00:27:14,900 --> 00:27:16,220 I think... 526 00:27:16,220 --> 00:27:19,500 There's too many of them for me to actually identify them 527 00:27:19,500 --> 00:27:21,940 and tell you which one I love the most. 528 00:27:21,940 --> 00:27:25,260 At the moment we have a Dreamliner. 529 00:27:25,260 --> 00:27:26,500 I believe it's... 530 00:27:26,500 --> 00:27:28,220 I'm going to guess it's a Boeing. 531 00:27:28,220 --> 00:27:29,980 I could be wrong. 532 00:27:30,980 --> 00:27:32,340 They've just finished boarding... 533 00:27:32,340 --> 00:27:33,700 Yeah, love the job. 534 00:27:33,700 --> 00:27:35,740 Love the pressure of what's happening. 535 00:27:35,740 --> 00:27:39,260 You know, because every day is a different day at the IOC. 536 00:27:43,980 --> 00:27:45,380 In Terminal 4, 537 00:27:45,380 --> 00:27:48,460 a passenger arrives an hour late for her flight, 538 00:27:48,460 --> 00:27:50,820 stumbling and incoherent. 539 00:27:53,620 --> 00:27:55,700 Gate staff alert Ritesh, 540 00:27:55,700 --> 00:27:59,380 who in turn calls emergency services. 541 00:27:59,380 --> 00:28:00,620 (DIAL TONE) 542 00:28:00,620 --> 00:28:04,820 Uh, ambulance please, Melbourne Airport, Tullamarine. 543 00:28:04,820 --> 00:28:09,580 Medical emergencies can pose a challenge for airport staff. 544 00:28:09,580 --> 00:28:12,900 While providing special care to sick passengers, 545 00:28:12,900 --> 00:28:18,220 the business of keeping people and aircraft on the move never stops. 546 00:28:18,220 --> 00:28:20,940 WOMAN: (OVER PA) Flight number JQ468 to Brisbane 547 00:28:20,940 --> 00:28:22,220 is now boarding at gate number... 548 00:28:22,220 --> 00:28:25,580 As the woman is taken to a more private area... 549 00:28:25,580 --> 00:28:27,140 Uh, so what I'll do is I'll... 550 00:28:27,140 --> 00:28:28,820 I'll put you on conference 551 00:28:28,820 --> 00:28:31,540 with the person who's next to the sick passenger. 552 00:28:31,540 --> 00:28:34,660 Ritesh connects the 000 operator 553 00:28:34,660 --> 00:28:36,380 directly with the gate crew. 554 00:28:37,540 --> 00:28:39,420 GATE CREW: OK, hello. OPERATOR: Hi there. 555 00:28:53,340 --> 00:28:55,180 Check. 18-19, camera. 556 00:29:04,460 --> 00:29:06,620 Female in mid 30s, 557 00:29:06,620 --> 00:29:08,740 at a Jetstar gate 47. 558 00:29:08,740 --> 00:29:10,980 Uh, apparently, she's missed her flight. 559 00:29:10,980 --> 00:29:14,220 Uh, and I believe she's gone into a panic mode. 560 00:29:14,220 --> 00:29:17,940 Uh, most probably, uh, that's what the staff is saying, 561 00:29:17,940 --> 00:29:19,580 that it might be a stroke. 562 00:29:21,100 --> 00:29:25,020 It's critical that stroke victims are treated as quickly as possible 563 00:29:25,020 --> 00:29:27,780 to improve their chances of survival. 564 00:29:29,660 --> 00:29:32,340 Uh, so that would be Melbourne Airport, Tullamarine, 565 00:29:32,340 --> 00:29:34,620 Concord Road, gate 39. 566 00:29:35,660 --> 00:29:39,380 While Ritesh calls a specialist stroke response unit, 567 00:29:39,380 --> 00:29:44,580 Sarah battles her way to the gate through the lunchtime crowds. 568 00:29:44,580 --> 00:29:47,220 Um, at the moment, it's urgent to get there quickly 569 00:29:47,220 --> 00:29:49,820 just so we could facilitate the paramedics. 570 00:29:49,820 --> 00:29:53,860 Um, we have to meet the paramedics at...outside, on airside, 571 00:29:53,860 --> 00:29:54,980 to bring them in. 572 00:29:54,980 --> 00:29:58,180 Melbourne Airport is so sprawling, 573 00:29:58,180 --> 00:30:00,540 connecting emergency crews to a patient 574 00:30:00,540 --> 00:30:02,740 can take precious minutes. 575 00:30:02,740 --> 00:30:06,340 Time this suspected stroke victim may not have. 576 00:30:17,940 --> 00:30:19,340 In Terminal 4, 577 00:30:19,340 --> 00:30:23,340 paramedics are responding to a woman who failed to board a flight, 578 00:30:23,340 --> 00:30:25,500 displaying stroke-like symptoms. 579 00:30:47,820 --> 00:30:50,860 Ketamine is a potent tranquillizer 580 00:30:50,860 --> 00:30:54,060 used in medicine to sedate patients. 581 00:30:54,060 --> 00:30:57,540 The drug is also known for its hallucinogenic effects, 582 00:30:57,540 --> 00:31:00,740 as well as causing slurred speech and confusion, 583 00:31:00,740 --> 00:31:03,580 which can be similar to symptoms of a stroke. 584 00:31:07,420 --> 00:31:08,620 Have you got any update on it? 585 00:31:10,820 --> 00:31:13,220 It's not a stroke. Yeah, I thought as much. 586 00:31:13,220 --> 00:31:14,380 It would be like a panic... 587 00:31:18,940 --> 00:31:19,940 Sorry? 588 00:31:24,300 --> 00:31:25,500 Shut up. Are you serious? 589 00:31:32,660 --> 00:31:34,700 In no fit state to fly, 590 00:31:34,700 --> 00:31:37,460 this passenger's only journey for this afternoon 591 00:31:37,460 --> 00:31:40,500 will be in an ambulance to the emergency department. 592 00:31:42,420 --> 00:31:44,300 The female patient will be heading off to 593 00:31:44,300 --> 00:31:45,780 the Royal Melbourne Hospital. 594 00:31:45,780 --> 00:31:48,660 Unfortunately, we won't be able to find out 595 00:31:48,660 --> 00:31:51,020 what will happen to her from now on. 596 00:31:51,020 --> 00:31:53,900 However, she's in good hands, so we wish her all the best. 597 00:31:53,900 --> 00:31:56,100 And, unfortunately, she won't be making her flight 598 00:31:56,100 --> 00:31:57,420 to the Sunshine Coast today, 599 00:31:57,420 --> 00:31:59,580 but hopefully she'll get to travel tomorrow. 600 00:32:08,460 --> 00:32:10,100 Deep below the terminals, 601 00:32:10,100 --> 00:32:12,540 cameras have been given special access 602 00:32:12,540 --> 00:32:15,020 to the airport's underground tunnels. 603 00:32:16,140 --> 00:32:17,820 The ceiling is lower. 604 00:32:17,820 --> 00:32:20,500 We start to see some more of the older infrastructure. 605 00:32:21,900 --> 00:32:23,540 Watch your head. 606 00:32:26,820 --> 00:32:30,180 When Melbourne Airport opened its doors in 1970, 607 00:32:30,180 --> 00:32:33,700 it marked the beginning of a new era in air travel, 608 00:32:33,700 --> 00:32:37,420 swiftly becoming a symbol of the modern jet-set lifestyle. 609 00:32:38,500 --> 00:32:42,780 Below ground, there are still reminders of those golden times. 610 00:32:44,300 --> 00:32:47,620 So this is part of the remnants of the old carousel. 611 00:32:47,620 --> 00:32:51,540 It's now largely used for storage. 612 00:32:51,540 --> 00:32:54,500 So this here is test bags that we use to test the system 613 00:32:54,500 --> 00:32:56,420 if we need to return it to service. 614 00:32:56,420 --> 00:32:58,180 We throw these bags through. 615 00:32:58,180 --> 00:33:02,940 And if you ever wondered where old luggage trolleys go to die, 616 00:33:02,940 --> 00:33:05,020 it's down here in the dark. 617 00:33:06,380 --> 00:33:09,340 So, all of these trolleys here are broken. 618 00:33:09,340 --> 00:33:11,820 It's our trolley graveyard. 619 00:33:11,820 --> 00:33:14,460 Uh, they are missing handles, 620 00:33:14,460 --> 00:33:16,260 uh, or have issues with wheels 621 00:33:16,260 --> 00:33:18,620 and we're currently replacing all of these trolleys. 622 00:33:18,620 --> 00:33:21,980 These trolleys you would have seen on the movie The Castle. 623 00:33:21,980 --> 00:33:26,860 So, as Eric Bana is walking through Melbourne International Airport 624 00:33:26,860 --> 00:33:29,900 as part of The Castle, he is wheeling one of these trolleys. 625 00:33:29,900 --> 00:33:31,860 So we're very proud to change out this fleet 626 00:33:31,860 --> 00:33:33,500 and we'll do that in the new year. 627 00:33:36,460 --> 00:33:38,300 Her inspection complete, 628 00:33:38,300 --> 00:33:40,820 Jodie's attention to detail down here 629 00:33:40,820 --> 00:33:45,740 keeps millions of people on the move above ground every year. 630 00:33:57,700 --> 00:34:01,460 Located 30 minutes down the Tulla from the CBD, 631 00:34:01,460 --> 00:34:04,860 thousands of people make the trek out here each day. 632 00:34:07,500 --> 00:34:09,940 But not everyone will catch a flight. 633 00:34:14,140 --> 00:34:16,460 Hey. How you going? Hello. Hey! 634 00:34:16,460 --> 00:34:17,820 My name is Victor. 635 00:34:17,820 --> 00:34:22,780 I am a plane spotter, I'm an avgeek, I'm an avid photographer. 636 00:34:22,780 --> 00:34:24,740 Jetstar turning on finals now. 637 00:34:24,740 --> 00:34:25,740 Yeah. Yeah. 638 00:34:25,740 --> 00:34:27,860 Victor has been coming to the airport 639 00:34:27,860 --> 00:34:30,420 for almost his entire life. 640 00:34:30,420 --> 00:34:32,580 I loved the 74th anniversary. Yeah. 641 00:34:32,580 --> 00:34:35,100 As a child, my parents used to take me out to the airport, 642 00:34:35,100 --> 00:34:39,940 so I've seen the airport grow over the many, many years of visiting. 643 00:34:39,940 --> 00:34:42,700 So, from when I was five - I'm actually 50 now - 644 00:34:42,700 --> 00:34:45,780 So 45 years of actually visiting the airport. 645 00:34:45,780 --> 00:34:48,060 So it has become part of me. 646 00:34:48,060 --> 00:34:50,380 That's a Jetstar A320. 647 00:34:50,380 --> 00:34:53,180 (LAUGHS) There it goes. 648 00:34:58,340 --> 00:35:02,580 If you can't tell, Victor REALLY likes planes! 649 00:35:02,580 --> 00:35:05,140 (CAMERA SHUTTERS CLICK) 650 00:35:06,300 --> 00:35:08,660 Slightly obsessed is probably very understated. 651 00:35:08,660 --> 00:35:12,780 I try and get myself out here at least once a day. 652 00:35:12,780 --> 00:35:14,380 Family and friends have, uh, 653 00:35:14,380 --> 00:35:16,780 I think they've given up on worrying any more. 654 00:35:16,780 --> 00:35:21,220 I've missed many important functions and unfortunately, you know, 655 00:35:21,220 --> 00:35:24,140 they know that is my passion and they go, "It's OK. 656 00:35:24,140 --> 00:35:28,780 "We understand what you have to do to get what you need to do." 657 00:35:28,780 --> 00:35:31,380 Ah, that's a 737 800, Virgin. 658 00:35:31,380 --> 00:35:33,460 (JET ENGINES ROAR) 659 00:35:34,620 --> 00:35:38,980 As well as working as a professional aviation photographer, 660 00:35:38,980 --> 00:35:42,260 Victor heads a community of like-minded enthusiasts. 661 00:35:44,260 --> 00:35:45,700 So, the group that I founded, 662 00:35:45,700 --> 00:35:47,540 the Melbourne Aircraft Spotters Group, 663 00:35:47,540 --> 00:35:48,780 is definitely a platform 664 00:35:48,780 --> 00:35:52,380 for people to share their passion about aviation at Melbourne Airport, 665 00:35:52,380 --> 00:35:56,860 and our group has a membership of over 6,000 members - 666 00:35:56,860 --> 00:35:59,340 pilots, flight attendants, engineers, air services crew. 667 00:35:59,340 --> 00:36:01,780 We've got a mixture of different people from different avenues. 668 00:36:09,460 --> 00:36:13,740 This'll be good. A220 and the A330. 669 00:36:13,740 --> 00:36:16,060 Ooh! (SHUTTER CLICKS) 670 00:36:16,060 --> 00:36:19,380 Victor's photographs aren't just for fun. 671 00:36:19,380 --> 00:36:21,460 When his lens captures strife on the runway, 672 00:36:21,460 --> 00:36:25,740 like when this Boeing 787 had to abort a take-off, 673 00:36:25,740 --> 00:36:29,140 his images are used by aviation investigators. 674 00:36:35,900 --> 00:36:40,980 Oh. That's good. Alright, we've got the Max. Virgin 737 Max. 675 00:36:40,980 --> 00:36:42,540 Taxiing out. Slow down, slow down. 676 00:36:42,540 --> 00:36:46,300 It's not just aircraft Victor likes taking photos of. 677 00:36:46,300 --> 00:36:49,780 He's also a fan of the airport itself. 678 00:36:50,940 --> 00:36:54,940 A lot of the photos from Melbourne Airport that I'm really proud of 679 00:36:54,940 --> 00:36:58,260 would have to feature the two... The double control towers. 680 00:36:58,260 --> 00:37:01,460 One that I'm very impressed is, there was a setting sun 681 00:37:01,460 --> 00:37:05,660 and literally was right in line with the control towers, 682 00:37:05,660 --> 00:37:08,340 and it was almost perfectly aligned. 683 00:37:08,340 --> 00:37:10,100 It almost looked like a giant ice-cream cone. 684 00:37:10,100 --> 00:37:13,060 The golden, red volcanic colours of the sunset. 685 00:37:13,060 --> 00:37:14,180 It was just perfect. 686 00:37:14,180 --> 00:37:18,220 So that was one of my...one of my favourites from the airport. 687 00:37:18,220 --> 00:37:20,780 But obviously then featuring the aeroplanes, uh, 688 00:37:20,780 --> 00:37:23,700 arriving, departing, different lighting conditions, 689 00:37:23,700 --> 00:37:28,060 rainbows, stormy skies, sunsets, uh, and so on. 690 00:37:29,420 --> 00:37:30,580 (TYRES SCREECH) 691 00:37:38,820 --> 00:37:44,660 While security staff scan passengers and their carry-on luggage upstairs, 692 00:37:44,660 --> 00:37:49,980 downstairs, 100,000 checked bags are also screened each day. 693 00:37:52,140 --> 00:37:54,820 Watching on in the Integrated Operations Centre 694 00:37:54,820 --> 00:37:58,060 are security surveillance operators Ore... 695 00:37:58,060 --> 00:37:59,460 Security. 696 00:37:59,460 --> 00:38:01,500 ..and Matthew. 697 00:38:01,500 --> 00:38:03,980 So this is, uh, in a screening point 698 00:38:03,980 --> 00:38:08,980 down airside, um to where all the bags go when you check your bags in. 699 00:38:08,980 --> 00:38:12,900 They go through an X-ray, uh, and get screened by these guys. 700 00:38:14,500 --> 00:38:17,900 As luggage is screened for a domestic flight, 701 00:38:17,900 --> 00:38:20,940 the alarm is raised for another potential weapon 702 00:38:20,940 --> 00:38:23,140 packed in a passenger's bag. 703 00:38:26,140 --> 00:38:27,900 And that's the bag right there, yeah? 704 00:38:27,900 --> 00:38:29,380 Yeah, that's the bag. Yep. 705 00:38:31,220 --> 00:38:33,420 While Federal police are summoned, 706 00:38:33,420 --> 00:38:36,340 an X-ray image of the bag is sent to Matthew. 707 00:38:37,700 --> 00:38:40,900 Ben, there's your level four image. 708 00:38:40,900 --> 00:38:42,140 Two handguns. 709 00:38:43,540 --> 00:38:45,540 Are you serious? Six-shooters. 710 00:38:47,380 --> 00:38:49,140 It's a little bit hard. And honestly... 711 00:38:50,340 --> 00:38:51,380 ..because it... 712 00:38:52,740 --> 00:38:53,900 It does look real. 713 00:38:55,700 --> 00:38:57,620 It's hard to say. 714 00:38:57,620 --> 00:38:59,460 When scanned with X-rays, 715 00:38:59,460 --> 00:39:04,420 metal and other dense materials can appear as dark blue. 716 00:39:04,420 --> 00:39:06,980 They are metal. They're coming up as metal on the X-rays. 717 00:39:06,980 --> 00:39:10,300 So if they're not, they're good replicas. 718 00:39:10,300 --> 00:39:12,700 Flying with weapons is permitted 719 00:39:12,700 --> 00:39:16,860 as long as you tick all the boxes with the right paperwork. 720 00:39:16,860 --> 00:39:19,260 Yes, it is legal to fly with firearms. 721 00:39:19,260 --> 00:39:20,980 Of course, if they've got a valid reason, 722 00:39:20,980 --> 00:39:22,660 if they do have a firearm licence, 723 00:39:22,660 --> 00:39:25,900 and as long as they've told the airline in advance. 724 00:39:26,900 --> 00:39:28,620 But without the paperwork, 725 00:39:28,620 --> 00:39:32,220 and every indication the firearms could be real, 726 00:39:32,220 --> 00:39:35,620 the bag needs to be examined by police. 727 00:39:40,940 --> 00:39:42,260 Outside the airport, 728 00:39:42,260 --> 00:39:47,460 Victor's tireless mission to capture the perfect aviation image continues. 729 00:39:48,500 --> 00:39:50,700 So we're heading now to 730 00:39:50,700 --> 00:39:54,020 another very popular spot at Melbourne Airport. 731 00:39:54,020 --> 00:39:57,420 The aircraft literally fly right over, very low. 732 00:39:57,420 --> 00:40:01,260 They're only about probably 300ft as they go over. 733 00:40:01,260 --> 00:40:03,820 (JET ROARS) 734 00:40:08,180 --> 00:40:09,300 At the lookout, 735 00:40:09,300 --> 00:40:14,140 fellow aviation enthusiast Michael takes things to the next level. 736 00:40:14,140 --> 00:40:18,260 I don't have a ladder, I don't... Next level, next level avgeek! 737 00:40:18,260 --> 00:40:20,500 Oh! 738 00:40:20,500 --> 00:40:22,860 Don't miss that flight! (LAUGHS) 739 00:40:22,860 --> 00:40:24,700 Alright, here we go. OK. 740 00:40:28,500 --> 00:40:29,500 There you go. 741 00:40:29,500 --> 00:40:30,980 (WOMAN LAUGHS) Got it. 742 00:40:30,980 --> 00:40:34,460 What Michael wants is to get an above-fence shot, 743 00:40:34,460 --> 00:40:37,220 and that clears the fence line, 744 00:40:37,220 --> 00:40:39,700 so what Michael wants is a clean shot of the aeroplane. 745 00:40:39,700 --> 00:40:41,820 He's not getting any barbed wire. 746 00:40:41,820 --> 00:40:46,180 It's a Jetstar A321neo just going overhead. 747 00:40:47,900 --> 00:40:50,220 Capturing the perfect aircraft image 748 00:40:50,220 --> 00:40:53,460 isn't just about having a height advantage. 749 00:40:53,460 --> 00:40:56,540 What's also needed is a little bit of luck. 750 00:40:56,540 --> 00:40:57,620 (SHUTTER CLICKS) 751 00:40:57,620 --> 00:40:59,100 We have, like, a checklist of criteria 752 00:40:59,100 --> 00:41:00,260 that we actually go through. 753 00:41:00,260 --> 00:41:02,780 So we want perfect lighting, 754 00:41:02,780 --> 00:41:03,980 no heat haze, 755 00:41:03,980 --> 00:41:06,020 crystal-clear imagery, 756 00:41:06,020 --> 00:41:08,420 so we really want THE best shot. 757 00:41:08,420 --> 00:41:12,540 So this is a Capital Airlines A330. 758 00:41:14,580 --> 00:41:16,300 After a day on the move, 759 00:41:16,300 --> 00:41:19,540 Victor's perfect moment finally arrives. 760 00:41:19,540 --> 00:41:22,300 (SHUTTER CLICKS) 761 00:41:25,140 --> 00:41:26,780 I got the shot! 762 00:41:28,940 --> 00:41:32,700 Now paid to travel the country to photograph aircraft, 763 00:41:32,700 --> 00:41:35,980 Victor is proof it pays to follow your passion. 764 00:41:37,380 --> 00:41:39,460 Something that I've dreamed of as a child, 765 00:41:39,460 --> 00:41:41,140 thinking that I would just take photos, 766 00:41:41,140 --> 00:41:44,100 has become something bigger and better than I've ever imagined. 767 00:41:55,140 --> 00:41:59,740 After two handguns were detected in a passenger's luggage, 768 00:41:59,740 --> 00:42:03,340 terminal coordinator Nathan heads to the screening point 769 00:42:03,340 --> 00:42:05,740 to examine the weapons for himself. 770 00:42:06,860 --> 00:42:08,380 Hey, guys. 771 00:42:11,660 --> 00:42:16,660 As police search the bag, the guns initially look real enough, 772 00:42:16,660 --> 00:42:17,980 but then... 773 00:42:19,980 --> 00:42:22,180 Oh. Alright, yeah. 774 00:42:22,180 --> 00:42:25,180 It would have been like... Like a stick-on wall ornament. Yeah. 775 00:42:32,380 --> 00:42:33,980 OK. Good result in the end, then. Yeah. 776 00:42:37,060 --> 00:42:38,420 OK. No worries at all. 777 00:42:40,140 --> 00:42:42,460 Turns out to be a nice story. Um, 778 00:42:42,460 --> 00:42:45,060 the passengers actually had the two ornaments 779 00:42:45,060 --> 00:42:47,780 chiselled off something overseas in the US. 780 00:42:47,780 --> 00:42:50,340 and he's just forgotten to tell, uh, Virgin this morning. 781 00:42:50,340 --> 00:42:51,500 He's told every other airline, 782 00:42:51,500 --> 00:42:53,180 and it's just slipped his mind this morning. 783 00:42:53,180 --> 00:42:55,500 So he's got no issue with everyone clearing the bag. 784 00:42:55,500 --> 00:42:58,460 So once VA give the all-clear, we're good to go. 785 00:42:59,820 --> 00:43:01,540 It's just a good reminder for those 786 00:43:01,540 --> 00:43:03,580 that might have something that resembles a weapon, 787 00:43:03,580 --> 00:43:06,380 just to give the airline a heads-up just before you travel. 788 00:43:06,380 --> 00:43:07,540 It could be completely innocent. 789 00:43:07,540 --> 00:43:09,260 But just to save yourself the trouble, uh, 790 00:43:09,260 --> 00:43:10,540 just give everyone the heads-up. 791 00:43:17,580 --> 00:43:20,900 Screening for dangerous items is a job that never stops. 792 00:43:22,220 --> 00:43:24,060 OK, come this way. 793 00:43:24,060 --> 00:43:26,540 Airside security depends on the tireless vigilance 794 00:43:26,540 --> 00:43:30,020 of hundreds of professionals on the ground. 795 00:43:31,380 --> 00:43:34,300 So we are constantly keeping our finger on the pulse 796 00:43:34,300 --> 00:43:35,900 for contemporary threats. 797 00:43:35,900 --> 00:43:37,860 All kinds of weapons and prohibited items 798 00:43:37,860 --> 00:43:40,700 that might be floating around out there, in Australia 799 00:43:40,700 --> 00:43:42,740 and all across the world. 800 00:43:44,140 --> 00:43:46,940 Together, these guardians of the gate ensure 801 00:43:46,940 --> 00:43:49,700 the skies are kept safe for everyone. 802 00:43:49,700 --> 00:43:51,700 Captions by Red Bee Media 803 00:43:52,305 --> 00:44:52,414